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Assistant Pos Technical Support Jobs in Raleigh, NC

Extreme Networks

Technical Support Engineer

Raleigh, NC · On-site

Ideal work hours: 12pm - 8pm EST A technical support engineer (TSE) is a key member to Extreme ... Additionally, the TSE is the first point of contact for the customer, with a mission to assist and ...

Litera

Manager, Technical Support

Raleigh, NC · On-site

... technical support roles describe as merging strategic leadership with daily team management. Key ... Model a player-coach approach-step in to assist with complex cases or help clear backlogs as needed.

ServiceTrade

Technical Support Specialist

Durham, NC · On-site

You will leverage a variety of tools to assist customers including AI tools, error logs, and API ... A minimum of 1 year SaaS experience or 2-3 years technical customer support experience. * Excellent ...

Litera

Manager, Technical Support

Raleigh, NC · On-site

Model a player-coach approach--step in to assist with complex cases or help clear backlogs as ... in technical or customer support; a minimum of 2 years in leadership, ideally with SaaS or legal ...

Litera

Manager, Technical Support

Raleigh, NC

... technical support roles describe as merging strategic leadership with daily team management. Key ... Model a player-coach approach-step in to assist with complex cases or help clear backlogs as needed.

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All JobsAssistant Pos Technical Support JobsAssistant Pos Technical Support Jobs in Raleigh, NC

Assistant Pos Technical Support information

See Raleigh, NC salary details

$18.5K

$43K

$74.4K

How much do assistant pos technical support jobs pay per year?

As of Jun 26, 2026, the average yearly pay for assistant pos technical support in Raleigh, NC is $43,031.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,500.00 and $42,800.00 per year, depending on experience, location, and employer.

What jobs pay $2000 a day?

Jobs that can pay $2000 a day often include specialized roles such as high-level consultants, senior software engineers, or freelance professionals in fields like finance, law, or technology. These positions typically require extensive experience, advanced skills, or certifications, and may involve project-based or contract work with high hourly or daily rates.

What does a technical support assistant do?

A technical support assistant helps users troubleshoot and resolve hardware, software, or network issues. They often provide assistance via phone, email, or remote access, and may use diagnostic tools or knowledge bases to identify problems and suggest solutions.

Is AI replacing tech support?

AI is increasingly used in tech support to handle routine inquiries and troubleshoot common issues, allowing human technicians to focus on complex problems. However, AI tools complement rather than replace assistant POS technical support roles, which require problem-solving, customer communication, and technical expertise that AI cannot fully replicate. Human support remains essential for nuanced and personalized assistance.

What is the difference between Assistant Pos Technical Support vs Help Desk Technician?

AspectAssistant Pos Technical SupportHelp Desk Technician
CredentialsTypically requires basic IT certifications or relevant experienceOften requires CompTIA A+ or similar certifications
Work EnvironmentSupports point-of-sale systems in retail or hospitality settingsProvides technical support for various hardware/software issues in office or call center environments
Employer & IndustryRetail, hospitality, or service industriesIT service providers, corporate IT departments
Search & Comparison IntentUnderstanding roles supporting POS systemsAssisting with general IT support tasks

Assistant Pos Technical Support focuses on maintaining and troubleshooting point-of-sale systems in retail or hospitality settings, often requiring specific POS knowledge. Help Desk Technicians handle broader IT issues across various hardware and software, typically in office environments. While both roles require technical skills and certifications, their work environments and primary responsibilities differ, making each suited to different career paths within IT support.

What is POS technical support?

POS technical support involves assisting businesses with the installation, maintenance, and troubleshooting of point-of-sale systems, which include hardware like terminals and cash registers, as well as software for transaction processing. Support specialists often diagnose issues, provide training, and ensure systems operate efficiently in retail or hospitality environments.
What are the most commonly searched types of Pos Technical Support jobs in Raleigh, NC? The most popular types of Pos Technical Support jobs in Raleigh, NC are:
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What job categories do people searching Assistant Pos Technical Support jobs in Raleigh, NC look for? The top searched job categories for Assistant Pos Technical Support jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Assistant Pos Technical Support jobs? Cities near Raleigh, NC with the most Assistant Pos Technical Support job openings:
Assistant Pos Technical Support jobs near you
Technical Support Specialist

Technical Support Specialist

Allied Universal

Raleigh, NC

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Allied Universal rating

5.6

Company rating: 5.6 out of 10

Based on 2,421 frontline employees who took The Breakroom Quiz

67th of 103 rated security

Job description

Overview

Company Overview:

Advance Your Career in Insurance Claims with Allied Universal Compliance and Investigation Services. Allied Universal Compliance and Investigation Services is the premier destination for a career in insurance claim investigation. As a global leader, we provide dynamic opportunities for claim investigators, SIU investigators, and surveillance investigators. Our team is committed to innovation and excellence, making a significant impact in the insurance industry. If you're ready to grow with the best, explore a career with us and make a difference.

Job Description

Allied Universal Compliance and Investigations is hiring an entry-level Technical Support Specialist.

The Technical Support Specialist is a vital member of the IT team.

The primary responsibility of the Technical Support Specialist

is to provide technical support to internal and external end-users, assisting with software and hardware issues

primarily through ticketing, inbound and outbound calls, and Microsoft Teams use.

In-office position with some flexibility to WFH periodically.

Office is located in Raleigh, NC

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:  

  • Provide First & Second-level technical support to internal and external customers on software and hardware issues
  • Troubleshoot and resolve basic to moderate technical problems in a timely manner
  • Set up, configure, and maintain hardware, including PCs, laptops, and printers
  • Assist users with standard applications and internal systems
  • Document issues, resolutions, and processes as needed
  • Escalate complex issues to senior team members when appropriate
  • Assist with IT projects and tasks as assigned
  • Support network connectivity issues in coordination with network operations

BASIC QUALIFICATIONS:  

  • High School Diploma or equivalent
  • Type and Length of Specific Experience Required:
    • Minimum one year of help desk or technical support experience

KNOWLEDGE & SKILLS REQUIRED:

  • Basic understanding of Windows operating systems
  • Familiarity with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
  • Strong customer service and communication skills (to include all levels in the organization)
  • Willingness to learn internal systems and processes
  • Basic knowledge of computer hardware and troubleshooting
  • Ability to follow instructions and work within established procedures
  • Ability to manage multiple tasks and prioritize effectively
  • Strong attention to detail and organizational skills
  • Ability to handle proprietary information with discretion
  • Ability to work independently and as part of a team
  • Excellent oral and written communication skills

 Other attributes to enhance hiring decision:

  • CompTIA A+ or similar entry-level certification
  • College degree in Information Technology, Computer Science, or related field of study

BENEFITS:

  • Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
  • Seven paid holidays annually, sick days available where required by law
  • Vacation time offered at an initial accrual rate of 3.08 hours biweekly; unused vacation is only paid out where required by law
Closing

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

Requisition ID2026-1618518Employment Type: OTHER

What Allied Universal employees say

Pay

Benefits

Hours and flexibility

Workplace

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About Allied Universal

Sourced by ZipRecruiter

Allied Universal® is a leading security and facility services company. We provide proactive security services and cutting-edge smart technology to deliver evolving, tailored solutions that allow our clients to focus on their core business. Our excellence starts with our local leadership and local presence. Operating in more than 90 countries, our global workforce of approximately 800,000 people. Employees help to deliver our promise globally and locally: keeping people safe so our customers and communities can thrive. As we build the world's best services company, we continue to expand our footprint and infrastructure on a global and local level. In North America, we operate our business under the existing Allied Universal brand, and our international business operates under the G4S brand.

Industry

Investigation and physical security services, chemical manufacturing and real estate

Company size

10,000+ Employees

Headquarters location

Santa Ana, CA, US

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