Provide advanced technical support to customers via phone, email, and chat. * Troubleshoot and ... Conduct training sessions and webinars for customers and internal teams. * Assist in the ...
Provide advanced technical support to customers via phone, email, and chat. * Troubleshoot and ... Conduct training sessions and webinars for customers and internal teams. * Assist in the ...
Provide advanced technical support to customers via phone, email, and chat. * Troubleshoot and ... Conduct training sessions and webinars for customers and internal teams. * Assist in the ...
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Technical Support Specialist plays a critical role in the customer life cycle and is responsible ... Responsibilities: * Assist customers by answering questions via ticketing system, email, and phone.
Quick apply
Technical Support Specialist plays a critical role in the customer life cycle and is responsible ... Responsibilities: * Assist customers by answering questions via ticketing system, email, and phone.
Technical Support Specialist plays a critical role in the customer life cycle and is responsible ... Responsibilities: * Assist customers by answering questions via ticketing system, email, and phone.
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Quick apply
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Quick apply
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Technical Support Analyst - Lead (786810) - Raleigh, NC
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Technical support in this role is performed in accordance with WCPSS standards, procedures, and ... Extensive knowledge and understanding of network infrastructure design to assist in troubleshooting ...
Technical support in this role is performed in accordance with WCPSS standards, procedures, and ... Extensive knowledge and understanding of network infrastructure design to assist in troubleshooting ...
Technical support in this role is performed in accordance with WCPSS standards, procedures, and ... Extensive knowledge and understanding of network infrastructure design to assist in troubleshooting ...
Technical support in this role is performed in accordance with WCPSS standards, procedures, and ... Extensive knowledge and understanding of network infrastructure design to assist in troubleshooting ...
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Within our Federal division , Arista supports critical missions across defense, intelligence, and ... * Assist in developing knowledge base content and best practices tailored to the federal ...
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Assistant Pos Technical Support information
See Raleigh, NC salary details
$18.5K - $23.6K
1% of jobs
$23.6K - $28.6K
2% of jobs
$28.6K - $33.7K
12% of jobs
$34.9K is the 25th percentile. Wages below this are outliers.
$33.7K - $38.8K
43% of jobs
$42.4K is the 75th percentile. Wages above this are outliers.
$38.8K - $43.9K
24% of jobs
$43.9K - $49K
6% of jobs
$49K - $54K
6% of jobs
$54K - $59.1K
3% of jobs
$59.1K - $64.2K
1% of jobs
$64.2K - $69.3K
1% of jobs
$69.3K - $74.4K
0% of jobs
$18.5K
$43K
$74.4K
How much do assistant pos technical support jobs pay per year?
As of Jul 25, 2026, the average yearly pay for assistant pos technical support in Raleigh, NC is $43,031.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,500.00 and $42,800.00 per year, depending on experience, location, and employer.
What is the difference between Assistant Pos Technical Support vs Help Desk Technician?
| Aspect | Assistant Pos Technical Support | Help Desk Technician |
|---|---|---|
| Credentials | Typically requires basic IT certifications or relevant experience | Often requires CompTIA A+ or similar certifications |
| Work Environment | Supports point-of-sale systems in retail or hospitality settings | Provides technical support for various hardware/software issues in office or call center environments |
| Employer & Industry | Retail, hospitality, or service industries | IT service providers, corporate IT departments |
| Search & Comparison Intent | Understanding roles supporting POS systems | Assisting with general IT support tasks |
Assistant Pos Technical Support focuses on maintaining and troubleshooting point-of-sale systems in retail or hospitality settings, often requiring specific POS knowledge. Help Desk Technicians handle broader IT issues across various hardware and software, typically in office environments. While both roles require technical skills and certifications, their work environments and primary responsibilities differ, making each suited to different career paths within IT support.
What are the most commonly searched types of Pos Technical Support jobs in Raleigh, NC? The most popular types of Pos Technical Support jobs in Raleigh, NC are:
What are popular job titles related to Assistant Pos Technical Support jobs in Raleigh, NC? For Assistant Pos Technical Support jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Assistant Pos Technical Support jobs in Raleigh, NC look for? The top searched job categories for Assistant Pos Technical Support jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Assistant Pos Technical Support jobs? Cities near Raleigh, NC with the most Assistant Pos Technical Support job openings:
Other
Medical, Life, Retirement, PTO
Posted 8 days ago
Job description
Job Summary
We are seeking a highly skilled and motivated Technical Support Engineer 2 to join our dynamic support team. In this role, you will be responsible for providing advanced technical support to our customers, troubleshooting complex issues, and ensuring high levels of customer satisfaction. You will work closely with cross-functional teams, including engineering, product management, and sales, to resolve technical problems and improve our products and services.
Key Responsibilities:
- Provide advanced technical support to customers via phone, email, and chat.
- Troubleshoot and resolve complex technical issues related to software, hardware, and network configurations.
- Collaborate with engineering and product teams to identify, document, and escalate product bugs and feature requests.
- Develop and maintain technical documentation, knowledge base articles, and support resources.
- Conduct training sessions and webinars for customers and internal teams.
- Assist in the development and implementation of support processes and best practices.
- Monitor and report on support metrics and customer feedback to drive continuous improvement.
Job Requirements
- Resolve customer incidents reported via chat, phone, through the NetApp Support Site, or Active IQ with
customers, partners, and internal field engineers. - Read and analyze various system and application logs to determine where an issue is.
- Research customer issues in a timely manner and follow up directly with customers on recommendations and
action plans. - Leverage internal technical expertise, including higher-level engineers, knowledge base, and other internal
tools, to provide the most effective solutions to customer issues. - Provide timely updates to customers on status and progress of cases and properly set expectations.
- Prioritize and manage several open issues at one time.
- Participate actively in level 1 Swarming events.
- Collaborate with other Technical Support Engineers who may need assistance working a case.
- Achieve KCS Publisher within 12 months of start date.
- Create, link and/or improve Support Knowledge Base to document issues, errors, and solutions so repeated
problems can be solved quicker. - Ensure issues are documented thoroughly in the Case Management system, clearly citing customer's problem,
business impact, troubleshooting steps, any steps taken to reproduce the issue, resolution, and any other
pertinent information. - Share best practices with Technical Support Center staff and learn about new technologies and complimentary
storage applications. - Begin to focus on an area of technical specialization and attend classes, complete lab projects, collaborate with
other Technical Support Engineers on cases that will help cultivate that expertise
Competencies:
- Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing
environment. - Ability to follow standard process, technical product support principles, and practices, escalating when
necessary. - Follows instruction and process in their approach to problem solving.
- Good troubleshooting skills
Solid understanding of some of the following protocols and applications:
- NFS, the Network File System protocol
- SMB, the Server Message Block protocol
- SAN connectivity methodologies for storage systems
- TCP/IP and Networking
- RAID Levels and fundamentals
- NetApp Storage System operating systems such as ONTAP
- NetApp solutions developed around specific applications involving and/or FAS/AFF storage
systems
Education
A Bachelor of Science Degree in Computer Science, Electrical Engineering or related field, or equivalent work
experience.
Compensation:
The target salary range for this position is 79,050 - 117,700 USD. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off, various Leave options, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU's), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process.