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Assistant Pos Technical Support Jobs in Raleigh, NC

Skylimit Systems

IT Support Analyst

Raleigh, NC

$26 - $34/hr

Provide first-line technical support for hardware, software, network, and user account issues ... Create, modify, and maintain user accounts, permissions, and email access. * Assist with employee ...

UNC-Chapel Hill

Assistant Production Lead

Chapel Hill, NC · On-site

$19/hr

Position Summary The Assistant Production Lead for Carolina Performing Arts (CPA) reports to the Production Manager and is responsible for providing technical support and leadership to the venue and ...

UNC-Chapel Hill

Assistant Production Lead

Chapel Hill, NC · On-site

$19/hr

Position Summary The Assistant Production Lead for Carolina Performing Arts (CPA) reports to the Production Manager and is responsible for providing technical support and leadership to the venue and ...

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All JobsPos Technical Support JobsAssistant Pos Technical Support JobsAssistant Pos Technical Support Jobs in Raleigh, NC

Assistant Pos Technical Support information

See Raleigh, NC salary details

$18.5K

$43K

$74.4K

How much do assistant pos technical support jobs pay per year?

As of Sep 1, 2026, the average yearly pay for assistant pos technical support in Raleigh, NC is $43,031.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,500.00 and $42,800.00 per year, depending on experience, location, and employer.

What is the difference between Assistant Pos Technical Support vs Help Desk Technician?

AspectAssistant Pos Technical SupportHelp Desk Technician
CredentialsTypically requires basic IT certifications or relevant experienceOften requires CompTIA A+ or similar certifications
Work EnvironmentSupports point-of-sale systems in retail or hospitality settingsProvides technical support for various hardware/software issues in office or call center environments
Employer & IndustryRetail, hospitality, or service industriesIT service providers, corporate IT departments
Search & Comparison IntentUnderstanding roles supporting POS systemsAssisting with general IT support tasks

Assistant Pos Technical Support focuses on maintaining and troubleshooting point-of-sale systems in retail or hospitality settings, often requiring specific POS knowledge. Help Desk Technicians handle broader IT issues across various hardware and software, typically in office environments. While both roles require technical skills and certifications, their work environments and primary responsibilities differ, making each suited to different career paths within IT support.

What are the most commonly searched types of Pos Technical Support jobs in Raleigh, NC?

The most popular types of Pos Technical Support jobs in Raleigh, NC are:

What are popular job titles related to Assistant Pos Technical Support jobs in Raleigh, NC?

For Assistant Pos Technical Support jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Assistant Pos Technical Support jobs in Raleigh, NC look for?

The top searched job categories for Assistant Pos Technical Support jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Assistant Pos Technical Support jobs?

Cities near Raleigh, NC with the most Assistant Pos Technical Support job openings:

Assistant Pos Technical Support jobs near you

Support Engineer I - Raleigh, NC

Raleigh, NC

ExtraHop
Network Security • 501 - 1,000 employees
Learn more about ExtraHopexternal

Full-time

Re-posted yesterday

Job description

Position Summary
We are looking for a Global Support Engineer I who can support a remote-first, flexible shift schedule. This is a growth role-you will advance your career as a support engineering professional while simultaneously increasing your knowledge and hands-on experience with networking infrastructure as a service. You will regularly support  interesting and challenging technical matters and questions and bring clarity to our customers as they leverage our tools to secure their networks in an ever-changing security threat landscape.

Key Responsibilities
As a member of the Global Support Engineering team, you will work with customers to resolve technical issues with our product(s) using a variety of internal resources and provide data analysis to understand and troubleshoot systems. Your day-to-day responsibilities could include any of the following:

  • Provide hardware and firmware deployment support for our appliances.
  • Actively participate in Knowledge Centered Services (KCS) by learning from documented knowledge and contributing to discussions.
  • Engage in troubleshooting activities, following guidance and existing documentation.
  • Assist with the initial stages of ticket handling and escalate when necessary.
  • Work collaboratively with more experienced engineers and cross functional teams to gain deeper insights into complex issues.
  • Assist customers with configuration of network infrastructure, virtualization, and third-party integrations.
  • Assist customers with hardware support and replacement.
  • Utilize a ticketing system to update, communicate, and move work items to completion.
  • Act as the single point of contact for customer questions and concerns.
  • Communicate with customers in a highly professional manner via various channels including phone, ticketing system, and video conferencing.
  • Pair your existing knowledge with a continuous learning mindset to elevate your service to our customers while being a force-multiplier to your colleagues.
  • Attend regular "in-office" meetings (limited to no more than monthly) and annual in-office training sessions

Required Qualifications

  • Two years of experience in B2B Technical Support -this is not an entry-level position.
  • In-depth knowledge of the OSI Model.
  • Understanding of network infrastructure routing and switching concepts.
  • Excellent customer service, organizational, and documentation skills.
  • Work cooperatively with others within the organization and other cross-functional stakeholders.
  • Work well in fast-paced, high-stress environments.
  • Has predictable, reliable attendance.

Preferred Qualifications

  • Experience with Unix/Linux-based operating systems.
  • An understanding of cybersecurity concepts, terminology and tools
  • Javascript familiarity and comfort.
  • Certifications in networking or infrastructure (like CompTIA Network+).
  • Certifications in Cyber Security (like CompTia Security+)

Schedule: 8am-5pm EST

The salary range for this role is $60,000 - $65,000 + bonus + benefits 

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