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Assistant Pos Technical Support Jobs in Raleigh, NC

Rocket Software

Technical Support Engineer II

Raleigh, NC · Remote

$57.50K - $77.63K/yr

The Technical Support Engineer II (TSE) will be part of a team of support engineers as part of a ... The TSE will assist Rocket customers with questions and problems regarding the installation, setup ...

Infojini Inc

Technical Analyst

Raleigh, NC

Technical Analyst Location: Raleigh, NC (locals only) Duration: 12 Months Client : Direct Client ... Must have hands-on experience supporting POS solutions in the specific areas of Billing and Payment ...

IBM

Support Engineer

Durham, NC · On-site

Review diagnostic information to assist in isolation of a problem cause (which includes interpreting traces). Provide technical support within established guidelines; demonstrating soft skills and ...

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How much do assistant pos technical support jobs pay per year?

As of May 28, 2026, the average yearly pay for assistant pos technical support in Raleigh, NC is $43,031.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,500.00 and $42,800.00 per year, depending on experience, location, and employer.

What is the difference between Assistant Pos Technical Support vs Help Desk Technician?

AspectAssistant Pos Technical SupportHelp Desk Technician
CredentialsTypically requires basic IT certifications or relevant experienceOften requires CompTIA A+ or similar certifications
Work EnvironmentSupports point-of-sale systems in retail or hospitality settingsProvides technical support for various hardware/software issues in office or call center environments
Employer & IndustryRetail, hospitality, or service industriesIT service providers, corporate IT departments
Search & Comparison IntentUnderstanding roles supporting POS systemsAssisting with general IT support tasks

Assistant Pos Technical Support focuses on maintaining and troubleshooting point-of-sale systems in retail or hospitality settings, often requiring specific POS knowledge. Help Desk Technicians handle broader IT issues across various hardware and software, typically in office environments. While both roles require technical skills and certifications, their work environments and primary responsibilities differ, making each suited to different career paths within IT support.

What are the most commonly searched types of Pos Technical Support jobs in Raleigh, NC? The most popular types of Pos Technical Support jobs in Raleigh, NC are:
What are popular job titles related to Assistant Pos Technical Support jobs in Raleigh, NC? For Assistant Pos Technical Support jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Assistant Pos Technical Support jobs in Raleigh, NC look for? The top searched job categories for Assistant Pos Technical Support jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Assistant Pos Technical Support jobs? Cities near Raleigh, NC with the most Assistant Pos Technical Support job openings:
Assistant Pos Technical Support jobs near you
Technical Support & Solutions Manager

Technical Support & Solutions Manager

Itron, Inc

Raleigh, NC

Full-time

Medical, Retirement, PTO

Posted 12 days ago

Itron rating

6.2

Company rating: 6.2 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

120th of 137 rated electronics manufacturers

Job description

Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us.

Itron is seeking a Technical Support & Solutions Manager to build, lead, and elevate our enterprise support function for critical infrastructure customers. In this highimpact role, you will design and operationalize scalable support processes that deliver an exceptional customer experience, strengthen product feedback loops, and ensure responsive and reliable support for our utility clients.
You will serve as the operational owner of technical support, collaborating closely with Engineering, Customer Success, and global support teams to drive timely issue resolution, transparent communication, and continuous solution improvement. This role also provides technical advisory support on active deployments, acting as a consultative escalation point-not an implementation owner.
This position is ideal for an accountable, innovative, and customercentric leader who thrives in a collaborative and agile environment and is energized by building operational maturity as our enterprise SaaS business scales.
Duties & Responsibilities
Support Process Ownership
  • Design, implement, and continuously improve scalable enterprise support processes aligned with Itron's customerfirst values.
  • Define SLAs, severity classifications, escalation paths, and communication frameworks.
  • Oversee ticket triage, prioritization, queue health, and resolution tracking to ensure consistent and accountable execution.
  • Ensure clear, professional, and authentic communication with customers throughout the ticket lifecycle.
  • Drive root cause analysis and partner with Engineering to eliminate recurring issues and elevate product quality.
  • Build and maintain a comprehensive knowledge base and support documentation to improve agility and self-service.
  • Develop dashboards, operational metrics, and executivelevel reporting that offer transparent insights for internal and customer stakeholders.
Customer Experience & Escalation Management
  • Serve as the escalation point for highseverity issues requiring technical, operational, or crossfunctional intervention.
  • Uphold enterprisegrade responsiveness and problemsolving to maintain customer trust in critical infrastructure environments.
  • Identify recurring friction points and lead collaborative, cross-functional initiatives to resolve them.
  • Represent customer support themes and insights within product, engineering, and solutionplanning forums.
Technical Advisory Support
  • Provide technical consultation during implementations, supporting architecture, integration, and configuration best practices.
  • Assist with troubleshooting during early deployments to ensure smooth transitions to steadystate operations.
  • Act as a subjectmatter expert for complex customer scenarios requiring advanced problem diagnosis or systems understanding.
  • Partner with Engineering to improve production observability, monitoring, alerting, and diagnostic workflows to enable faster issue detection, triage, and root cause identification
  • Lead technical incident triage and coordinate cross-functional root cause analysis (RCA) efforts for complex production issues, including identification of systemic corrective and preventative actions
SteadyState Solution Support Ownership
  • Own ongoing support for customerspecific configurations, integrations, environments, and deployed solutions.
  • Ensure seamless transition from implementation to longterm support with highquality documentation and knowledge handoff.
  • Monitor recurring issues and proactively recommend improvements to enhance solution stability and customer value.
  • Serve as a longterm technical support point of contact for enterprise customers.
Team Leadership & Global Operations
  • Manage and develop Indiabased support representatives, fostering an accountable, collaborative, and growthoriented culture.
  • Set clear expectations for performance, quality, SLAs, and customer communication.
  • Provide coaching, continuous feedback, and career development opportunities.
  • Partner with Engineering leadership to maintain effective escalation workflows and operational alignment.
  • Build a scalable global support coverage model that meets the needs of a growing enterprise customer base.
  • Participate in hiring as support volume and team capacity expand.
Note: This role does not own implementation, delivery, or project management.
Required Skills & Experience
  • 7+ years of experience in enterprise SaaS technical support, support operations, or customer technical operations.
  • Proven experience supporting large enterprise customers with complex operational and stakeholder environments.
  • Strong expertise with support tooling such as Jira Service Management, Zendesk, ServiceNow, or similar.
  • Demonstrated ability to partner effectively with Engineering on triage, debugging, prioritization, and defect management.
  • Experience defining, maturing, and scaling support processes within a growing organization.
  • Strong written and verbal communication skills with a customercentric, transparent, and solutionoriented approach.
  • Ability to work authentically, collaboratively, and with high accountability in a fastmoving environment.
Preferred Skills & Experience
  • Experience supporting utility, industrial, or regulated infrastructure customers.
  • Background in technical architecture, solutions engineering, or implementation support.
  • Knowledge of cloud platforms, APIs, integrations, and modern enterprise technology stacks.
  • Experience supporting mobile and web applications in field or distributed operational environments.
Why This Role MattersOur customers operate critical infrastructure where reliability, responsiveness, and clarity are essential. Exceptional support directly strengthens customer trust, renewal outcomes, and solution performance. This role will establish the global support foundation needed as we scale from 6 to 10-12 enterprise customers over the next 18 months-ensuring Itron continues to deliver innovative, customercentric, and operationally excellent solutions in the utility and energy sector.Pay Transparency Info:The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills and experience and may vary by location. The base salary is $96,000 - $205,250
Benefits Info:This position also includes a competitive benefit package including; financial, social, health and wellbeing programs, paid vacation, 401k matching, employee stock purchase program, hybrid work schedule, and more!
#LI-QW1

Itron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees. If you are excited about this role but your past experiences don't perfectly align with every requirement, we encourage you to apply anyway. In the end, you may be just who we are looking for!
The successful candidate's starting wage will be determined based on permissible, non-discriminatory factors such as skills and experience.
Itron is proud to be an Equal Opportunity Employer. If you require an accommodation to apply, please contact a recruiting representative at 1-800-635-5461 or email Accessibility@itron.com.


Itron is transforming how the world manages energy, water and city services. Our trusted intelligent infrastructure solutions help utilities and cities improve efficiency, build resilience and deliver safe, reliable and affordable service. With edge intelligence, we connect people, data insights and devices so communities can better manage the essential resources they rely on to live. Join us as we create a more resourceful world: www.itron.com

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