ZipRecruiter

Log In

1

Assistant Pos Technical Support Jobs in Apex, NC

Golden Technology

Technical Support Technician

Raleigh, NC · On-site

$36.40K - $45.70K/yr

Technical Support Technician Location: Raleigh, NC Type: Contract What You'll Do: The Technical ... Monitor patch compliance and assist with identifying and resolving patch deployment issues or ...

Extreme Networks

Technical Support Engineer

Raleigh, NC · On-site

Ideal work hours: 12pm - 8pm EST A technical support engineer (TSE) is a key member to Extreme ... Additionally, the TSE is the first point of contact for the customer, with a mission to assist and ...

Extreme Networks

Technical Support Engineer

Raleigh, NC · On-site

Ideal work hours: 12pm - 8pm EST A technical support engineer (TSE) is a key member to Extreme ... Additionally, the TSE is the first point of contact for the customer, with a mission to assist and ...

ServiceTrade

Technical Support Specialist

Durham, NC · On-site

You will leverage a variety of tools to assist customers including AI tools, error logs, and API ... A minimum of 1 year SaaS experience or 2-3 years technical customer support experience. * Excellent ...

Litera

Manager, Technical Support

Raleigh, NC · On-site

... technical support roles describe as merging strategic leadership with daily team management. Key ... Model a player-coach approach-step in to assist with complex cases or help clear backlogs as needed.

Litera Corp.

Manager, Technical Support

Raleigh, NC · On-site

... technical support roles describe as merging strategic leadership with daily team management. Key ... Model a player-coach approach--step in to assist with complex cases or help clear backlogs as ...

Litera

Manager, Technical Support

Raleigh, NC · On-site

... technical support roles describe as merging strategic leadership with daily team management. Key ... Model a player-coach approach-step in to assist with complex cases or help clear backlogs as needed.

Itron

Technical Support & Solutions Manager

Raleigh, NC · On-site

Provide technical consultation during implementations, supporting architecture, integration, and configuration best practices. * Assist with troubleshooting during early deployments to ensure smooth ...

next page

Showing results 1-20

People also search for

All JobsAssistant Pos Technical Support JobsAssistant Pos Technical Support Jobs in Apex, NC

Assistant Pos Technical Support information

See Apex, NC salary details

$14.5K

$33.7K

$58.3K

How much do assistant pos technical support jobs pay per year?

As of May 28, 2026, the average yearly pay for assistant pos technical support in Apex, NC is $33,729.00, according to ZipRecruiter salary data. Most workers in this role earn between $28,600.00 and $33,500.00 per year, depending on experience, location, and employer.

What is the difference between Assistant Pos Technical Support vs Help Desk Technician?

AspectAssistant Pos Technical SupportHelp Desk Technician
CredentialsTypically requires basic IT certifications or relevant experienceOften requires CompTIA A+ or similar certifications
Work EnvironmentSupports point-of-sale systems in retail or hospitality settingsProvides technical support for various hardware/software issues in office or call center environments
Employer & IndustryRetail, hospitality, or service industriesIT service providers, corporate IT departments
Search & Comparison IntentUnderstanding roles supporting POS systemsAssisting with general IT support tasks

Assistant Pos Technical Support focuses on maintaining and troubleshooting point-of-sale systems in retail or hospitality settings, often requiring specific POS knowledge. Help Desk Technicians handle broader IT issues across various hardware and software, typically in office environments. While both roles require technical skills and certifications, their work environments and primary responsibilities differ, making each suited to different career paths within IT support.

What job categories do people searching Assistant Pos Technical Support jobs in Apex, NC look for? The top searched job categories for Assistant Pos Technical Support jobs in Apex, NC are:
What cities near Apex, NC are hiring for Assistant Pos Technical Support jobs? Cities near Apex, NC with the most Assistant Pos Technical Support job openings:
Assistant Pos Technical Support jobs near you
Infographic showing various Assistant Pos Technical Support job openings in Apex, NC as of May 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 67% Full Time, 12% Part Time, 3% Temporary, and 16% Contract. Highlights an 74% Physical, and 26% Remote job distribution, with an average salary of $33,729 per year, or $16.2 per hour.
Technical Support Specialist

Technical Support Specialist

Prometheus Group

Raleigh, NC • On-site

Other

Dental, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

About Prometheus Group:
Prometheus Group is a team of self-starters centered on being resourceful, accountable, and results focused. Career progress is based on merit and not years of service or attaining certifications. Our drive and dedication to creating great products for our global customers are at the heart of all we do! In joining Prometheus, you will become a part of the largest global provider of comprehensive enterprise asset management (EAM) software solutions that support the management life cycle for equipment maintenance and operations.
Job Summary:
Technical Support Specialist plays a critical role in the customer life cycle and is responsible for timely responses and resolutions to technical product questions and issues. Technical Support Specialists initiate the troubleshooting process and determine the quickest path to resolution. This includes internal testing, issue replication in internal virtual systems, and identifying tickets that require elevation to advanced technical support teammates. The ideal candidate is highly motivated, positive, organized, possesses strong communication skills, and is eager to work directly with our clients daily in a dynamic, fast-paced environment.
Responsibilities:

  • Assist customers by answering questions via ticketing system, email, and phone.
  • Resolve customer tickets through troubleshooting over remote screen-share meetings.
  • Reproduce customer issues, detail the corresponding steps, and communicate findings that help Development and Cloud teams to quickly resolve escalations.
  • Own being the technical liaison between customers and Development and Cloud teams.
  • Keep outstanding customer tickets updated and organized.
  • Develop a level of technical and functional SME in assigned products to effectively resolve skill and technical issues.
  • Assist with internal projects as needed, ie. Creating technical documentation, coordinating maintenance windows, supporting audit efforts, etc...
  • Coordinate and manage customer upgrades to new versions of Prometheus Group software.
  • Manage custom development work and SOWs.
Qualifications & Skills:
  • Patience and strong customer relations qualities
  • Desire to learn new technologies and concepts
  • Exceptional problem-solving skills
  • Ability to understand technical processes and terminology to convert into user-friendly language
  • Passion for working within a team setting as well as independently
  • Excellent verbal and written communication skills
  • Capability to adapt processes and operate under pressure
  • Bachelor's degree from an accredited college or university
  • Professional experience in a customer or client-facing role is a plus
  • Experience with ERP systems is a plus
Benefits Overview:
We offer an attractive benefits program to meet the diverse needs of our teammates:
  • Employee base HSA plan, dental, life and short-term disability coverage 100% paid for by Prometheus Group
  • HSA & FSA plan options
  • Retirement Savings with Generous Company Match & Immediate Vesting
  • Gym membership to O2 Fitness
  • Casual dress attire
  • Half-Day Fridays
  • Generous Paid Time Off
  • Company Outings, Trips & Activities

Prometheus Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Apply