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Director Pos Technical Support Jobs in Buffalo, NY

Ketch

Technical Support Engineer (East Coast)

Boston, NY · Remote

Technical Support Engineer, US (East Coast) Location: Remote -- US East Coast Type: Full-Time About ... Genuine technical curiosity -- self-directed learner who digs into product, reads docs, and builds ...

Ingrammicro

Sr AWS Support Engineer

Buffalo, NY · Hybrid

$110K - $130K/yr

This role is ideal for someone with a strong background in technical support or service desk ... Expertise in isolating and resolving issues related to AWS Direct Connect, AWS Site-to-Site VPN ...

GCR Technical Staffing

Be Seen First

Electrical Engineer

Buffalo, NY · On-site

$90K - $95K/yr

Provide technical support to manufacturing and field service teams * Ensure compliance with Safety ... direct-hire, consultants, contract-to-hire)

Senecacasinos

IT Support Technician I

Niagara Falls, NY

$20.50 - $28.25/hr

... directed by the IT Service Desk Manager or IT Support Shift Manager in support of the Seneca Gaming Corporation's technical infrastructure. This could include desktops, servers, networks ...

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Director Pos Technical Support information

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$36.8K

$119.5K

$265.4K

How much do director pos technical support jobs pay per year?

As of May 27, 2026, the average yearly pay for director pos technical support in Buffalo, NY is $119,519.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,800.00 and $177,700.00 per year, depending on experience, location, and employer.

What is the difference between Director Pos Technical Support vs Technical Support Manager?

AspectDirector Pos Technical SupportTechnical Support Manager
ResponsibilitiesOversees multiple support teams, develops strategic initiatives, manages budgetsManages daily support operations, supervises support staff, resolves escalated issues
Required CredentialsBachelor's degree, extensive experience in technical support, leadership skillsBachelor's degree, technical support experience, team management skills
Work EnvironmentStrategic planning, cross-department collaboration, higher-level decision makingOperational focus, direct team supervision, customer interaction

The main difference between a Director Pos Technical Support and a Technical Support Manager lies in scope and focus. The Director typically handles strategic planning and oversees multiple teams, while the Manager focuses on daily operations and team management. Both roles require relevant technical experience and leadership skills, but the Director's role is more strategic and higher-level.

What are the most commonly searched types of Pos Technical Support jobs in Buffalo, NY? The most popular types of Pos Technical Support jobs in Buffalo, NY are:
What job categories do people searching Director Pos Technical Support jobs in Buffalo, NY look for? The top searched job categories for Director Pos Technical Support jobs in Buffalo, NY are:
What cities near Buffalo, NY are hiring for Director Pos Technical Support jobs? Cities near Buffalo, NY with the most Director Pos Technical Support job openings:
Director Pos Technical Support jobs near you
Technical Support Engineer (East Coast)

Technical Support Engineer (East Coast)

Ketch

Boston, NY • Remote

Full-time

Posted 8 days ago

Job description

Technical Support Engineer, US (East Coast)

Location: Remote -- US East Coast Type: Full-Time

About Ketch

Ketch is redefining responsible data use for the AI era. The Ketch Data Permissioning Platform is the new layer of business technology that helps brands collect, control, and activate permissioned, privacy-safe data across every device, system, and third-party app. Brands around the world use Ketch to simplify privacy and consent operations, increase revenue from advertising, data, and AI initiatives, and build trust with customers and partners.

  About the Role

We are hiring an East Coast-based Technical Support Engineer to provide high-quality technical support to Ketch customers and partner closely with our Professional Services team on technical conversations, solutions, and troubleshooting during implementations. This role balances reactive support work with proactive engagement -- joining the services team in technical conversations and working directly with customers on technical solutions and troubleshooting.

This is a hands-on technical role. You will work directly with customer engineering teams, developers, and IT stakeholders to resolve complex technical issues across Ketch's platform. You will also support our PS team during customer implementations as the technical expert in the room.

This role reports to the Head of Customer Experience and partners closely with our US support, services, and engineering teams.

  What You'll Do

  • Serve as a primary technical support resource for US-based customers on East Coast hours, owning ticket resolution end-to-end across web technologies, APIs, SDK integrations, and platform configuration

  • Partner with the Professional Services team on customer implementations -- joining technical scoping calls, troubleshooting integration issues, and providing technical solutions to complex customer environments

  • Work directly with customer developers, IT teams, and data engineers to diagnose and resolve issues

  • Use tools like Postman to troubleshoot API calls, inspect requests/responses, and identify root cause

  • Investigate and resolve issues across JavaScript, HTML, CSS, and front-end behavior

  • Document fixes, known issues, and reusable solutions for the broader support and services teams

  • Provide hand-off and continuity coverage with the West Coast US team and the India support team

  • Escalate to engineering when appropriate, while owning customer communication and resolution timelines

 
What We're Looking For

  • 4+ years in a technical support, solutions, or implementation role at a B2B SaaS company (pure software -- not hardware, networking, or systems integration)

  • Strong working knowledge of JavaScript, HTML, CSS, and APIs

  • Comfortable using Postman or similar tools to troubleshoot API behavior

  • Experience administering or supporting SaaS platforms

  • Genuine technical curiosity -- self-directed learner who digs into product, reads docs, and builds working knowledge of complex systems

  • Based on the US East Coast with the right to work in the US

  • Comfortable working independently in a startup environment with limited playbooks


Nice to Have

  • Exposure to privacy, consent, AdTech, MarTech, or data governance domains

  • Experience supporting customers through technical implementations end-to-end

  • Background in early-stage or startup environments

  • Mobile app development experience

Information collected and processed as part of any job applications you choose to submit is subject to Ketch's privacy policy. Ketch is proud to be an equal opportunity employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law.

If you have a need that requires accommodation, please let us know by emailing [email protected].

Ketch is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Ketch does not accept agency resumes. Please do not forward resumes to our jobs alias, Ketch employees, or any other organization location. Ketch is not responsible for any fees related to unsolicited resumes.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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