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Pos Software Technical Support Specialist Jobs (NOW HIRING)

Avior

Software Technical Support Specialist

Irving, TX · On-site

$42K - $52K/yr

... Technical Support Engineer to join our team. In this role, you will work closely with senior developers and other team members to support, test, and maintain software applications. This is an ...

CoreCivic

Technology Support Specialist

Appleton, MN · On-site

We arecurrently seeking a Technology Support Specialist who has a passion for providingthe highest ... They provide hardware and software technical support to users of personal computers and associated ...

GLDS

Software Technical Support

Carlsbad, CA · On-site

$28 - $32/hr

Technical Solutions Specialist Location: Carlsbad, CA Job Type: FULL-TIME | Hybrid Pay rate: $28/hr ... Demonstrated success providing B2B software support is required. * Demonstrated excellence in ...

CoreCivic

Technology Support Specialist

Appleton, MN · On-site

$31.59/hr

The Technology Support Specialist coordinates the secure, productive, and effective use of ... They provide hardware and software technical support to users of personal computers and associated ...

AutoStore

Software Support Specialist

Denver, CO

$65K - $90K/yr

As Software Support Specialist, your role is to provide technical assistance and support to our partners. You'll be the expert they rely on for troubleshooting and resolving any issues they encounter.

AutoStore

Software Support Specialist

Denver, CO · On-site

$65K - $90K/yr

As Software Support Specialist, your role is to provide technical assistance and support to our partners. You'll be the expert they rely on for troubleshooting and resolving any issues they encounter.

ARMS

Technical Support Specialist

Mobile, AL · On-site

Based in Mobile, AL, the Technical Support Specialist will provide technical support and ... Experience with CJIS-compliant software is a plus * Bachelor's degree in Computer Science ...

AutoStore System, Inc

$65K - $90K/yr

As Software Support Specialist, your role is to provide technical assistance and support to our partners. You'll be the expert they rely on for troubleshooting and resolving any issues they encounter.

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How much do pos software technical support specialist jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for pos software technical support specialist in the United States is $26.57, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $30.53 per hour, depending on experience, location, and employer.

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For Pos Software Technical Support Specialist jobs, the most frequently searched job titles are:

Infographic showing various Pos Software Technical Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $55,275 per year, or $26.6 per hour.

Software Technical Support Specialist

Chicago, IL • On-site

ENFOS, Inc.
Software Development • 11 - 50 employees
Learn more about ENFOS, Inc.external

Full-time

Medical, Retirement, PTO

Posted 17 days ago

Job description

ENFOS is redefining how global enterprises manage long-term environmental risk. As the category leader in Environmental Obligation Management, our platform centralizes and automates the full lifecycle of Environmental Remediation Obligations (EROs) and Asset Retirement Obligations (AROs)-replacing fragmented spreadsheets and outdated tools with a purpose-built, multi-tenant SaaS platform.
For 25 years, ENFOS has helped the world's leading industrial companies stay audit-ready, SOX-compliant, and financially in control of their environmental obligations. Privately held and profitable, ENFOS operates with no direct competitors and supports a blue-chip customer base spanning energy and natural resources, chemicals, manufacturing, and logistics end markets.
With regulatory pressure rising and ESG scrutiny intensifying, ENFOS is uniquely positioned to empower Finance, Legal, and Remediation teams to improve decision-making, mitigate risk, and drive long-term balance sheet reliability.
Why ENFOS?Every major industrial company carries Environmental Obligations: the legal and financial commitments to remediate, restore, and account for the footprint of their operations. These obligations represent billions of dollars of liabilities, span decades, and have historically been managed across spreadsheets, inboxes, and institutional knowledge.
ENFOS is the enterprise system of record that replaces all of that. The world's leading energy, chemical, mining, manufacturing, and industrial companies run their Environmental Obligation programs on our platform.
Our advantage isn't a generic AI model. It's decades of domain expertise, structured enterprise data, and mission-critical workflows that competitors cannot easily replicate. We are profitable, growing quickly, and transforming our platform from a record system into an AI-enabled system of intelligence.
About the Role:
We are seeking Software Technical Support Specialists to join our Customer Success team. This is a full-time, Chicago, IL-based role for a motivated, personable problem-solver who thrives on complex challenges. You will master the ENFOS platform, providing Tier II/III support to our customer's system administrators and superusers who run ENFOS at some of the largest industrial enterprises in the world.
This role goes beyond scripted support. You'll analyze, debug, document, and resolve our customers' most technical and business-critical issues spanning API integrations, accounting workflows, financial reporting, and much more, splitting your time between customer support, QA testing, and documentation. This role reports to the Head of Customer Success.
What You'll Do
  1. Deliver Expert Customer Support
    • Customer System Administrators depend on ENFOS for audit-critical financial workflows. You will be their primary point of contact, delivering clear, confident troubleshooting and resolution.
    • Master the ENFOS platform and its business context, including ASC 410-20, ASC 410-30, IAS 37, CERCLA, RCRA, and SOX
    • Analyze and debug support tickets end to end, collaborating with customers, Customer Success, QA, Product, and Engineering teams to reach durable resolutions
    • Ensure customer system configuration and interfaces align with audit and compliance requirements
    • Design and build dashboards and reports using OData APIs & VBA in Power BI & Excel to support customer reporting needs
    • Communicate fixes, enhancements, and releases to internal and external stakeholders
  2. Strengthen Product Quality
    • Strengthen Product Quality
    • Support at ENFOS is a feedback engine. You will work across teams to turn customer issues into lasting platform improvements.
    • Conduct software testing in collaboration with QA and Product teams for bug fixes and new features
    • Reproduce, isolate, and document bugs and enhancement requests for Product and Engineering
    • Collaborate cross-functionally on platform resolutions and feature deliver
  3. Build the Knowledge Foundation
    • Accurate, structured documentation is how a small team supports enterprise customers at scale, and how ENFOS transitions to AI-enabled support without sacrificing accuracy or trust.
    • Write end-user technical documentation: issue resolutions, bug reports, test cases, specifications, and knowledge base articles
    • Maintain internal documentation on customer configurations
    • Contribute to knowledge resources that serve customers, internal teams, and AI-assisted support tools

Expectations
You will be evaluated on:
  • Mastery of the ENFOS platform and customer workflows within your first 90-120 days
  • Quality, clarity, and timeliness of ticket resolutions for customers' System Administrators
  • Accuracy and completeness of bug reports, test case results, and knowledge base contributions
  • Effective collaboration with QA and Engineering on testing and release cycles
  • Awareness of the account-level signals embedded in support tickets, and timely escalation when those signals emerge
  • Written and verbal communication proficiency

Requirements
Required:
  • Bachelor's degree in Information Systems, Business, Finance, Accounting, STEM, or equivalent experience
  • 0-4 years in support or troubleshooting
  • Advanced Microsoft Office skills (Outlook, Word, Excel, Power BI)
  • Understanding of accounting principles (GAAP and IFRS)
  • Curious, analytical mindset with strong problem-solving skills
  • Excellent written and verbal communication
  • Strong attention to detail and time management
  • Professional integrity and willingness to travel (less than 5%)
  • Exceptional writing and documentation skills
  • Deep understanding and adoption of AI tooling (Claude, ChatGPT, HubSpot Breeze, etc.)

Preferred:
  • Experience using HubSpot Service Hub, JIRA, and other ticketing systems
  • Experience with REST APIs and system-to-system integrations (SAP, Oracle, EQuIS)
  • Familiarity with technical accounting concepts: ASC 410, IAS 37, financial reserves, audit processes, or GAAP/IFRS reporting frameworks
  • Proficiency to write and troubleshoot VBA

Benefits
  • Salary range in the US: $65,000 - 85,000 with opportunity for discretionary performance bonus paid annually
  • Comprehensive Benefits Package (401k, Medical, Competitive PTO)

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