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Pos Support Technician Jobs (NOW HIRING)

Teleflora

POS Support Technician

Oklahoma City, OK

$20 - $27.50/hr

Some travel possible as training progresses to support POS installations Qualifications Experience: Experience with personal computers, operating systems, utility programs and commands. Customer ...

Teleflora

POS Support Technician

Paragould, AR · On-site

$20.25 - $27.75/hr

Some travel possible as training progresses to support POS installations Qualifications Experience: Experience with personal computers, operating systems, utility programs and commands. Customer ...

The Wonderful Company

POS Support Technician

Paragould, AR · On-site

$20.25 - $27.75/hr

Some travel possible as training progresses to support POS installations Qualifications Experience: Experience with personal computers, operating systems, utility programs and commands. Customer ...

The Wonderful Company

POS Support Technician

Paragould, AR · On-site

$20.25 - $27.75/hr

Some travel possible as training progresses to support POS installations Qualifications Experience: Experience with personal computers, operating systems, utility programs and commands. Customer ...

The Wonderful Company

POS Support Technician

Paragould, AR · On-site

$20.25 - $27.75/hr

Some travel possible as training progresses to support POS installations Qualifications Experience: Experience with personal computers, operating systems, utility programs and commands. Customer ...

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Pos Support Technician information

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How much do pos support technician jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for pos support technician in the United States is $25.07, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.37 per hour, depending on experience, location, and employer.

What is a POS support technician?

POS Support Technicians are professionals responsible for installing, maintaining, and troubleshooting point-of-sale (POS) systems used in retail and hospitality environments. They provide technical support to ensure that cash registers, card readers, receipt printers, and related software operate smoothly. Their role includes diagnosing hardware and software issues, performing repairs, and guiding users through system operations. POS Support Technicians may work on-site or remotely to minimize downtime and support business operations.

What are the key skills and qualifications needed to thrive as a POS support technician, and why are they important?

To thrive as a POS Support Technician, you need a solid understanding of point-of-sale systems, troubleshooting skills, and often an associate degree in IT or a related field. Familiarity with POS hardware/software, networking protocols, and ticketing systems like Zendesk or ServiceNow is typically required, along with relevant certifications such as CompTIA A+. Strong communication, patience, and problem-solving abilities help technicians effectively assist clients and resolve issues quickly. These competencies are crucial to minimize downtime, ensure smooth retail operations, and deliver excellent customer support.

What are the most common challenges faced by a POS support technician, and how can they be effectively managed?

POS Support Technicians often encounter challenges such as troubleshooting complex hardware or software issues, managing time-sensitive requests from retail staff, and adapting to frequent updates in POS technology. Effectively managing these challenges requires strong problem-solving skills, clear communication with both technical and non-technical team members, and a commitment to continuous learning. Building a comprehensive knowledge base and leveraging remote diagnostic tools can also help streamline issue resolution and minimize downtime for end users.

What is the difference between Pos Support Technician vs POS Technician?

AspectPos Support TechnicianPOS Technician
CertificationsCompTIA A+, Manufacturer-specific certificationsCompTIA A+, Manufacturer-specific certifications
Work EnvironmentRetail, hospitality, or service industries; on-site supportRetail stores, restaurants; on-site or remote troubleshooting
Job FocusSupporting POS hardware/software, troubleshooting, maintenanceInstalling, repairing, and maintaining POS systems
Industry UsageCommon in retail and hospitality sectorsPrimarily in retail, restaurants, and hospitality

Pos Support Technicians and POS Technicians share similar certifications and work environments, often supporting retail and hospitality sectors. However, Pos Support Technicians typically focus on providing ongoing support and troubleshooting, while POS Technicians are more involved in installation and repair of POS systems. Both roles are essential for ensuring smooth retail operations.

How to become a POS Support Technician?

To become a POS Support Technician, candidates typically need a high school diploma or equivalent, along with technical knowledge of POS systems, hardware, and software. Relevant skills include troubleshooting, customer service, and familiarity with networking and operating systems. Certifications such as CompTIA A+ can enhance job prospects, and on-the-job training is common for specific POS platforms.
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Pos Support Technician jobs near you
Infographic showing various Pos Support Technician job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $52,143 per year, or $25.1 per hour.

POS Support Technician

Horsham, PA • On-site

AAMCO Transmissions and Total Car Care
Electric Power Transmission, Control, and Distribution • 1 - 5K employees
Learn more about AAMCO Transmissions and Total Car Careexternal

$21.25 - $29/hr

Full-time

Posted 12 days ago

AAMCO rating

6.0

Company rating: 6.0 out of 10

Based on 24 frontline employees who took The Breakroom Quiz

Job description

POS Support Technician
AAMCOAbout the Role
POS Support Techs are the front line for the POS Support Center, supporting the center's owners and any POS users. Customer service is key at this level. POS Support Techs are to record all incidents, including all errors, logs, screenshots, and either resolve or assign to escalation groups. After verifying that there is no documented fix, a POS Support Tech will escalate a call to the POS Support Manager within 8 to 10 minutes. They are also expected to follow up on open tickets to get status updates from assigned escalation groups until they are resolved. Help to maintain the National Accounts database.What You'll Do
1.) Answer and resolve first-level incoming calls from centers, owners, and any POS users. Log the incident into the ticket management system and keep POS Support Team and manager informed of critical status issues. Manage ticket queue and follow up with escalation groups for status updates
2.) Troubleshoot escalated calls. If no fix, document and escalate to the POS 3rd party vendor for resolution.
3.) Create and maintain training videos for AAMCO U Learning Management System.
4.) Expected to verify that store-level problems were corrected by personally speaking with the store.
5.) Remote into store PCs and terminals to troubleshoot or apply fixes when required.
6.) Coordinate POS system updates, including post-install testing, knowledge articles, and announcements.
7.) Create and maintain POS Knowledge Articles in Salesforce.
8.) Answer, resolve, and close the volume of calls on par with other team members.
9.) Help to maintain NA accounts databaseWhat We're Looking For
  • Strong customer service skills are a must.
  • 1-3 years of experience in technical support, IT support, or a related field preferred.
  • Basic understanding of operating systems, applications, computer hardware, and POS systems.
  • Able to comprehend and resolve Tier 1 calls, understands and utilizes support documentation; performs at a level on par with the rest of the team.
  • Able to identify and locate Knowledge base articles to resolve customer issues, able to work independently and creatively to solve all issues.
  • Able to learn new tasks and assignments quickly with minimum supervision; not apprehensive when supporting unfamiliar or new systems.
  • Must be flexible on scheduling and willing to work nights as needed.
  • Strong communication and interpersonal skills.
  • This Role is Hybrid (3 days in office and 2 days Remote)
Education
Required:
  • High School Diploma or GED

Preferred:
  • Associate or Technical Degree in Computer Technology, Information Technology, Hardware, Software, or a related field
  • Relevant IT or technical certifications

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