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Pos Technical Support Jobs (NOW HIRING)

WM

Analyst III, Technical Support

Indianapolis, IN · On-site

They are seeking a Technical Support Analyst to provide advanced technical support for software and ... Preferred : • Experience troubleshooting, supporting, and resolving Point of Sale (POS) system ...

Kavaliro

Technical Support Lead

Jacksonville, FL · On-site

... Broad POS and changes within assigned support scope • Maintain a strong working knowledge of ... resolve technical issues efficiently • Advanced understanding of computer systems and server ...

Harbortouch

POS Support Representative

Allentown, PA · On-site

$17.75 - $24/hr

A POS Support Representative is expected to work with customers to identify POS system related ... Bilingual (English/Spanish) is a plus * 2+ years Customer Service/ Technical Support experience ...

Harbortouch

POS Support Representative

Allentown, PA · On-site

$17.75 - $24/hr

A POS Support Representative is expected to work with customers to identify POS system related ... Bilingual (English/Spanish) is a plus * 2+ years Customer Service/ Technical Support experience ...

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Pos Technical Support information

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$14

$26

$44

How much do pos technical support jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for pos technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are some common challenges faced by POS Technical Support specialists, and how can applicants prepare for them?

POS Technical Support specialists often encounter challenges such as troubleshooting complex hardware and software issues, addressing urgent system outages, and communicating technical solutions to non-technical users. Applicants can prepare by developing strong problem-solving skills, gaining experience with various POS systems, and practicing clear, empathetic communication. Familiarity with remote diagnostic tools and a proactive approach to customer service will also help you excel in this role, as you'll frequently collaborate with store staff, IT teams, and vendors to resolve issues efficiently.

What is the difference between Pos Technical Support vs POS Technician?

AspectPos Technical SupportPOS Technician
CredentialsTypically requires technical certifications, customer service skillsRequires technical certifications, hardware and software knowledge
Work EnvironmentCustomer support centers, remote assistance, on-site supportOn-site installation, maintenance, and repair of POS systems
Employer & IndustryRetail, hospitality, service industriesRetail, hospitality, specialized POS service providers

Pos Technical Support primarily focuses on assisting customers remotely or on-site with POS system issues, troubleshooting, and providing technical guidance. POS Technicians typically handle hardware installation, repairs, and maintenance on-site. While both roles require technical certifications and serve the retail and hospitality sectors, Pos Technical Support emphasizes customer service and remote problem-solving, whereas POS Technicians focus on hardware setup and repairs.

What is a POS support technician?

A POS support technician is a professional who maintains, troubleshoots, and repairs point-of-sale systems used in retail and hospitality environments. They often work with hardware components like terminals and scanners, and may use diagnostic tools or software to resolve technical issues efficiently. Strong technical skills and knowledge of POS software are essential for this role.

What are POS Technical Support specialists?

POS Technical Support specialists are professionals who assist businesses with the installation, troubleshooting, and maintenance of Point of Sale (POS) systems. Their primary responsibilities include resolving technical issues, providing guidance on software and hardware usage, and ensuring that POS systems run smoothly to support business operations. They often work with retailers, restaurants, and other businesses that rely on POS technology for sales transactions. Effective communication and problem-solving skills are essential for this role, as they frequently interact with both technical teams and end-users.

What is POS technical support?

POS technical support involves assisting businesses with the installation, maintenance, and troubleshooting of point-of-sale systems, which include hardware like terminals and cash registers, as well as software for processing transactions. Support specialists often diagnose issues, perform updates, and ensure system security to keep sales operations running smoothly.

Is AI replacing tech support?

AI is increasingly used in technical support to handle routine inquiries and troubleshoot common issues, allowing support agents to focus on more complex problems. However, AI tools complement rather than replace human technicians, who provide personalized assistance and handle nuanced situations that require critical thinking and empathy.

What are the key skills and qualifications needed to thrive as a POS Technical Support Specialist, and why are they important?

To excel as a POS Technical Support Specialist, you need a solid understanding of point-of-sale systems, troubleshooting procedures, and often a background in IT or computer science. Familiarity with POS software, hardware components, remote diagnostic tools, and ticketing systems is typically required, and certifications like CompTIA A+ can be beneficial. Strong problem-solving abilities, effective communication, and patience are essential soft skills for interacting with clients and resolving issues efficiently. These skills ensure quick resolution of technical problems, minimize business downtime, and provide excellent customer service.

What jobs pay $2000 a day?

Jobs in technical support, such as POS technical support roles, typically do not pay $2000 a day. High-paying roles that can reach this level often include specialized consulting, executive positions, or freelance work in fields like software development, cybersecurity, or IT management, which require advanced skills and certifications. These roles may involve project-based work or high-level expertise and often have flexible schedules or contract arrangements.
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What are the most commonly searched types of Pos Technical Support jobs? The most popular types of Pos Technical Support jobs are:
What states have the most Pos Technical Support jobs? States with the most job openings for Pos Technical Support jobs include:
What job categories do people searching Pos Technical Support jobs look for? The top searched job categories for Pos Technical Support jobs are:
Pos Technical Support jobs near you
Infographic showing various Pos Technical Support job openings in the United States as of June 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% In-person job distribution, with an average salary of $54,179 per year, or $26 per hour.

Analyst III, Technical Support

WM

Indianapolis, IN • On-site

Full-time

Posted 18 days ago

Job description

Job Summary:
Waste Management (WM) is a leading provider of comprehensive waste and environmental services in North America. They are seeking a Technical Support Analyst to provide advanced technical support for software and hardware of end-user computing, manage complex IT issues, and ensure effective communication between internal teams and external vendors.
Responsibilities:
• As Digital Field Analyst, serve as the trusted IT resource responsible for building and managing market, corporate, and third‑party relationships while leading complex IT issues to timely completion.
• Leads the resolution of complex Tier 3 support tickets escalated from the Digital Service Center.
• Provides advanced functional and post‑development application support, including client installations.
• Diagnoses complex or ambiguous issues by reproducing incidents, analyzing data integrity, and tracing transactions across infrastructure to identify root causes.
• Coordinates with internal teams and external vendors as needed.
• Produces data analysis, technical specifications for development fixes, and contributes to the design and maintenance of advanced system and application monitoring.
• Generates operational and ticketing reports and drives technical support initiatives in alignment with senior leadership priorities.
• Advises market area teams on IT equipment solutions, providing end‑to‑end support through research, analysis, and coordinated quote development with internal teams
• Willingness to travel to market area sites to deliver front‑line, on‑site IT support, ensuring rapid issue resolution and minimal business disruption.
• Provide hands‑on technical assistance to end users in field locations, delivering high‑touch customer service and serving as a trusted IT point of contact.
• Support desktop, hardware, software, and application needs for users online, in call queue and on site, partnering with multiple teams to resolve issues and improve user experience.
Qualifications:
Required:
• Bachelor's Degree (accredited) in Computer Science, MIS or similar area of study, or in lieu of degree
• High School Diploma or GED (accredited) and 4 years of relevant work experience
• 5 years of relevant work experience (in addition to education requirement)
• Demonstrates intermediate-level knowledge or skills across three or more of the following functional areas: Diagnose and resolve end-user network connectivity issues by identifying wired versus wireless failures in desktop docking environments and executing systematic troubleshooting to restore optimal network performance.
• Provide advanced technical support for end-user computing environments, including PC hardware, operating systems, and enterprise applications.
• Diagnose and resolve complex desktop and application issues through systematic troubleshooting, root-cause analysis, and workflow evaluation.
• Translate end-user business processes into technical problem statements to efficiently isolate and remediate issues.
• Deliver high-touch customer support with a consultative approach, managing escalations and resolving conflicts to ensure positive user outcomes.
• Document incidents, resolutions, and standardized communications clearly for end users, technical teams, and management.
• Communicate technical concepts effectively to non-technical users while collaborating seamlessly with IT staff and leadership.
• Apply strong analytical and problem-solving skills to troubleshoot persistent or ambiguous PC and application issues in a production environment.
Preferred:
• Experience troubleshooting, supporting, and resolving Point of Sale (POS) system issues
• Working knowledge of ITIL principles; experience using ServiceNow and Microsoft Office applications
• End-User Collaboration & Audio/Video Support
• Network & Connectivity Troubleshooting
• Microsoft 365 / Office Support
• Hardware & Peripherals (Desk-Side Support)
• Software Deployment & Remote Access
Company:
WM is North America's leading provider of integrated environmental solutions. Founded in 1968, the company is headquartered in Houston, USA, with a team of 10001+ employees. The company is currently Late Stage.

About WM

Sourced by ZipRecruiter

Industry

Environmental consulting services

Company size

10,000+ Employees

Headquarters location

Houston, TX, US

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