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Pos Technical Support Jobs (NOW HIRING)

PAR Technology

Technical Support Agent

Provide first-level support for POS hardware/software and PAR products * Resolve operational and technical issues quickly and efficiently * Log and manage incidents using our service management tools

R&R Solutions

Technical Support - Command Center

Gravette, AR · On-site

$29K - $37K/yr

Technical Support: Answer inbound calls from field technicians to resolve setup and network issues ... Practical knowledge of POS systems and proficiency with MS Operating Systems. * Linux: Hands-on ...

Harbortouch

POS Support Representative

Allentown, PA · On-site

$17.75 - $24/hr

A POS Support Representative is expected to work with customers to identify POS system related ... Bilingual (English/Spanish) is a plus * 2+ years Customer Service/ Technical Support experience ...

Harbortouch

POS Support Representative

Allentown, PA

$17.75 - $24/hr

A POS Support Representative is expected to work with customers to identify POS system related ... Bilingual (English/Spanish) is a plus * 2+ years Customer Service/ Technical Support experience ...

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Pos Technical Support information

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How much do pos technical support jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for pos technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is a POS Technical Support specialist?

POS Technical Support specialists are professionals who assist businesses with the installation, troubleshooting, and maintenance of Point of Sale (POS) systems. Their primary responsibilities include resolving technical issues, providing guidance on software and hardware usage, and ensuring that POS systems run smoothly to support business operations. They often work with retailers, restaurants, and other businesses that rely on POS technology for sales transactions. Effective communication and problem-solving skills are essential for this role, as they frequently interact with both technical teams and end-users.

What skills and qualifications are needed to thrive as a POS Technical Support specialist?

To excel as a POS Technical Support Specialist, you need a solid understanding of point-of-sale systems, troubleshooting procedures, and often a background in IT or computer science. Familiarity with POS software, hardware components, remote diagnostic tools, and ticketing systems is typically required, and certifications like CompTIA A+ can be beneficial. Strong problem-solving abilities, effective communication, and patience are essential soft skills for interacting with clients and resolving issues efficiently. These skills ensure quick resolution of technical problems, minimize business downtime, and provide excellent customer service.

What are common challenges faced by POS Technical Support specialists, and how can applicants prepare for them?

POS Technical Support specialists often encounter challenges such as troubleshooting complex hardware and software issues, addressing urgent system outages, and communicating technical solutions to non-technical users. Applicants can prepare by developing strong problem-solving skills, gaining experience with various POS systems, and practicing clear, empathetic communication. Familiarity with remote diagnostic tools and a proactive approach to customer service will also help you excel in this role, as you'll frequently collaborate with store staff, IT teams, and vendors to resolve issues efficiently.

What is the difference between Pos Technical Support vs POS Technician?

AspectPos Technical SupportPOS Technician
CredentialsTypically requires technical certifications, customer service skillsRequires technical certifications, hardware and software knowledge
Work EnvironmentCustomer support centers, remote assistance, on-site supportOn-site installation, maintenance, and repair of POS systems
Employer & IndustryRetail, hospitality, service industriesRetail, hospitality, specialized POS service providers

Pos Technical Support primarily focuses on assisting customers remotely or on-site with POS system issues, troubleshooting, and providing technical guidance. POS Technicians typically handle hardware installation, repairs, and maintenance on-site. While both roles require technical certifications and serve the retail and hospitality sectors, Pos Technical Support emphasizes customer service and remote problem-solving, whereas POS Technicians focus on hardware setup and repairs.

What does a POS technical support do?

A POS technical support specialist assists with the installation, maintenance, and troubleshooting of point-of-sale systems used in retail and hospitality environments. They ensure hardware and software function correctly, often using diagnostic tools and providing remote or on-site support to resolve technical issues promptly.

What is POS technical support?

POS technical support involves assisting businesses with the installation, maintenance, and troubleshooting of point-of-sale systems, which include hardware like terminals and cash registers, as well as software for processing transactions. Support specialists often diagnose issues, perform updates, and ensure the systems operate smoothly to minimize downtime.
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Pos Technical Support jobs near you
Infographic showing various Pos Technical Support job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Technical Support Associate II

Jeffersonville, IN • On-site

Global Payments, Inc.
See more jobs at Global Payments, Inc.external

Full-time

Medical

Re-posted 12 days ago

Job description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Ready to take your career global?
Make your mark at one of the biggest names in payments. We're looking for a Tier 2 Technical Support Specialist to join our ever evolving Genius division and help shape the future of global commerce. In this role, you'll serve as a trusted technical expert, helping restaurants stay connected, process payments reliably, and deliver seamless experiences to their customers. Your expertise will directly influence business continuity by resolving complex technical challenges, minimizing operational disruption, and driving long-term improvements across our Point of Sale (POS) ecosystem. Working alongside Product, Engineering, Training, and Support teams across the globe, you'll have the opportunity to strengthen customer success, contribute to product innovation, and play a meaningful role in advancing Global Payments' mission to power commerce worldwide through technology, partnership, and exceptional service.
What you'll own
  • Drive rapid resolution of complex technical issues across Point of Sale (POS), payment processing, hardware, software, and networking environments, helping restaurant operators maintain business continuity and deliver exceptional customer experiences.
  • Own escalated support cases from diagnosis through resolution, ensuring timely outcomes, clear communication, and accountability that builds trust with clients, dealer partners, and internal stakeholders.
  • Identify recurring trends and influence long-term improvements by translating technical insights into recommendations that enhance product performance, reduce future disruptions, and improve operational efficiency.
  • Enable customer success through technical expertise, helping operators maximize the value of their technology investments while improving system reliability, adoption, and performance.
  • Contribute to a culture of continuous improvement and knowledge sharing, strengthening team capabilities, accelerating issue resolution, and supporting scalable growth across support operations.

What you'll bring
  • Proven experience in technical support, help desk, customer support, or a related environment, with a track record of successfully resolving complex customer-facing issues.
  • Strong troubleshooting capabilities across software, hardware, networking, and connectivity challenges, with the ability to identify root causes and deliver effective solutions.
  • Excellent communication skills with the ability to explain technical concepts clearly to both technical and non-technical audiences.
  • Demonstrated ability to manage competing priorities, exercise sound judgment, and maintain a high level of service in a fast-paced environment.
  • A customer-first mindset with a strong sense of ownership, accountability, collaboration, and commitment to delivering positive business outcomes.
It's a bonus if you have
  • Experience supporting Point of Sale (POS) platforms, restaurant technology, hospitality solutions, or merchant-facing software products.
  • Knowledge of payment processing technologies, EMV (Europay, Mastercard, and Visa) devices, payment terminals, and merchant services environments.
  • Familiarity with networking concepts, Microsoft 365, Active Directory, remote device management tools, or dealer and channel partner support models.

About the team
Our inclusive and global teams win together every day. We're proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections - it's unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.
What makes a Globalpayer?
Globalpayers think like a client, act like an owner and win as one team. We're curious and innovative - always finding better ways to deliver impact. We empower each other to make decisions, and it's our passion that drives excellence in everything we set out to do.
Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.
Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpayments.com.

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