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Pos Technical Support Jobs (NOW HIRING)

Quilt Software

Technical Support Analyst

Charlotte, NC · On-site

$25/hr

About the role Ultimately, our Technical Support Specialists are problem solvers. As a support ... their POS software and hardware. You will become a product expert of Quilt's software and work ...

Judge Group, Inc.

Technical Support Analyst 2

Tempe, AZ · On-site

$35 - $40/hr

... technical skills. The role includes advanced troubleshooting, collaboration across teams, and ... Provide support for Point of Sale (POS), kitchen display systems, loyalty programs, payments, and ...

United Airlines

Technical support Analyst

Columbia, SC · On-site +1

$29K - $69K/mo

Your skills and experience 2 years' work experience supporting customers remotely in a technical ... Sale (POS) systems Experience with ticketing systems Experience with remote access software ...

Kavaliro

Technical Support Lead

Jacksonville, FL · On-site

... Broad POS and changes within assigned support scope • Maintain a strong working knowledge of ... resolve technical issues efficiently • Advanced understanding of computer systems and server ...

Harbortouch

POS Support Representative

Allentown, PA · On-site

$17.75 - $24/hr

A POS Support Representative is expected to work with customers to identify POS system related ... Bilingual (English/Spanish) is a plus * 2+ years Customer Service/ Technical Support experience ...

Harbortouch

POS Support Representative

Allentown, PA

$17.75 - $24/hr

A POS Support Representative is expected to work with customers to identify POS system related ... Bilingual (English/Spanish) is a plus * 2+ years Customer Service/ Technical Support experience ...

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Pos Technical Support information

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How much do pos technical support jobs pay per hour?

As of Jul 10, 2026, the average hourly pay for pos technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are some common challenges faced by POS Technical Support specialists, and how can applicants prepare for them?

POS Technical Support specialists often encounter challenges such as troubleshooting complex hardware and software issues, addressing urgent system outages, and communicating technical solutions to non-technical users. Applicants can prepare by developing strong problem-solving skills, gaining experience with various POS systems, and practicing clear, empathetic communication. Familiarity with remote diagnostic tools and a proactive approach to customer service will also help you excel in this role, as you'll frequently collaborate with store staff, IT teams, and vendors to resolve issues efficiently.

What is the difference between Pos Technical Support vs POS Technician?

AspectPos Technical SupportPOS Technician
CredentialsTypically requires technical certifications, customer service skillsRequires technical certifications, hardware and software knowledge
Work EnvironmentCustomer support centers, remote assistance, on-site supportOn-site installation, maintenance, and repair of POS systems
Employer & IndustryRetail, hospitality, service industriesRetail, hospitality, specialized POS service providers

Pos Technical Support primarily focuses on assisting customers remotely or on-site with POS system issues, troubleshooting, and providing technical guidance. POS Technicians typically handle hardware installation, repairs, and maintenance on-site. While both roles require technical certifications and serve the retail and hospitality sectors, Pos Technical Support emphasizes customer service and remote problem-solving, whereas POS Technicians focus on hardware setup and repairs.

What are POS Technical Support specialists?

POS Technical Support specialists are professionals who assist businesses with the installation, troubleshooting, and maintenance of Point of Sale (POS) systems. Their primary responsibilities include resolving technical issues, providing guidance on software and hardware usage, and ensuring that POS systems run smoothly to support business operations. They often work with retailers, restaurants, and other businesses that rely on POS technology for sales transactions. Effective communication and problem-solving skills are essential for this role, as they frequently interact with both technical teams and end-users.

What are the key skills and qualifications needed to thrive as a POS Technical Support Specialist, and why are they important?

To excel as a POS Technical Support Specialist, you need a solid understanding of point-of-sale systems, troubleshooting procedures, and often a background in IT or computer science. Familiarity with POS software, hardware components, remote diagnostic tools, and ticketing systems is typically required, and certifications like CompTIA A+ can be beneficial. Strong problem-solving abilities, effective communication, and patience are essential soft skills for interacting with clients and resolving issues efficiently. These skills ensure quick resolution of technical problems, minimize business downtime, and provide excellent customer service.
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Pos Technical Support jobs near you
Technical Support Analyst

Technical Support Analyst

Quilt Software

Charlotte, NC • On-site

$25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 29 days ago

Job description

About Quilt Software
Ever wondered how your favorite local shops compete with the big guys? That's where we come in. We're Quilt Software, providing Main Street's unsung heroes - from quirky cheese shops to family-run jewelry stores - with the tools they need to compete. Last year, we helped 14,000+ shops make over $2 billion in sales with our family of industry-specific software solutions.
If you get a kick out of supporting local businesses, love great software, and want to be part of a company that's powering Main Street, we'd love to chat. Come join us in our quest to keep local retail not just alive, but thriving!
About the role
Ultimately, our Technical Support Specialists are problem solvers. As a support specialist, you will provide phone and email support to our customer base for their POS software and hardware. You will become a product expert of Quilt's software and work alongside our customers to help them run and manage their stores.
The ideal candidate will be a technical, critical thinker who understands technology and can use their knowledge to reach resolutions efficiently while providing "white glove" customer service. We are looking for someone hungry to grow and learn.
This role is onsite in our office in Charlotte, NC
Job Responsibilities
  • Think on your feet and resolve problems quickly
  • Answer phone calls and respond to emailed tickets keeping the SLA
  • Maintain lab environments for testing new updates to software and attempting to replicate issues and potential bugs
  • Maintain documentation for products and training
  • Troubleshoot technical problems in Windows and SQL Server
  • Troubleshoot PC Hardware, Printers, Cash Drawer, Scanner Scales and Network Firewalls

Requirements
Required Skills
  • Experience with PC Hardware troubleshooting
  • Strong written, telephone, and personal communication skills
  • Excellent Customer Service soft skills and the ability to build and maintain customer relationships
  • Growth Mindset - Always Learning
  • Advanced knowledge of Windows Operating Systems including Windows 10 Pro, Windows 11 Pro, and Windows Server 2016
  • Experience with Network Protocols, Switches, and Firewall configuration

Benefits
What we Offer
  • 3 Weeks of PTO, Holidays, and Paid Volunteer Day
  • Generous Medical, Dental, and Vision plans with low premiums
  • Paid Parental Leave
  • Company Sponsored Life Insurance
  • 401k with Company Match

Location: Onsite Charlotte, NC
Salary: $25 / hour
Notice - Employment Scams
Communication from our team regarding job opportunities will only be made by a Quilt Software employee with an @quiltsoftware.com email address. We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers, or banking information. If you believe a scammer is contacting you, please mark the communication as "phishing" or "spam" and do not respond.

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