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Remote Pos Technical Support Jobs in Raleigh, NC

NetApp

Product Manager - Active IQ

Morrisville, NC · Remote

Understand technical support engineer workflows and identify improvement opportunities. * Drive evolution of remote support tools and support platforms. * Leverage AutoSupport, telemetry, and ...

Channelscaler

Technical Account Manager

Raleigh, NC · Remote

Coordinate complex technical escalations across Support, Product, Engineering, and Integration ... Location & Work Environment Channelscaler is a remote-first company with team members across the U.

Hitachi

Transformer Diagnostic Specialist

Raleigh, NC · On-site +1

Engineering & Science Job Schedule: Full time Remote: No For our transformer service business ... Provide deep technical support for root cause analyses and failure investigations, ensuring lessons ...

Kobie Marketing

Technical Program Manager

Raleigh, NC · Remote

$132K - $170K/yr

We understand the importance of work-life balance and support our team with: · Flexible Time Off ... As a remote-first organization headquartered in St. Petersburg, Florida, Kobie values meaningful in ...

SOLV Energy

HV SCADA Engineer II (Remote)

Raleigh, NC · On-site +1

Provide technical support fordiversesubstationequipment configurations. * Communicate effectively ... recruiter. #LI-Remote Job Number: J13131 If you're interested in a meaningful career with a ...

DoiT

Senior Technical Content Writer

Raleigh, NC · Remote

This remote role is ideally based in the United States, with overlap with US business hours (ET-PT ... support collaboration with internal stakeholders and occasional external experts. Candidates ...

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All JobsPos Technical Support JobsRemote Pos Technical Support JobsRemote Pos Technical Support Jobs in Raleigh, NC

Remote Pos Technical Support information

See Raleigh, NC salary details

$14

$25

$43

How much do remote pos technical support jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for remote pos technical support in Raleigh, NC is $25.32, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $27.60 per hour, depending on experience, location, and employer.

What is a remote POS technical support specialist?

Remote POS (Point of Sale) Technical Support specialists are professionals who assist businesses and individuals with troubleshooting, maintaining, and optimizing POS systems from a remote location. They handle issues such as software glitches, hardware malfunctions, network connectivity problems, and user errors. These specialists communicate with clients via phone, email, or chat to diagnose problems, provide step-by-step solutions, and sometimes remotely access systems to resolve complex issues. Their goal is to ensure that POS systems operate efficiently, minimizing downtime and disruptions for businesses.

What are the key skills and qualifications needed to thrive as a remote POS technical support specialist?

To thrive as a Remote POS Technical Support Specialist, you need strong troubleshooting abilities, knowledge of point-of-sale systems, and experience in customer service, often supported by relevant IT certifications or technical training. Familiarity with remote support tools, ticketing systems, and POS software such as Square, Toast, or Lightspeed is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist clients and resolve issues remotely. These competencies are crucial for minimizing downtime, ensuring customer satisfaction, and maintaining smooth business operations for clients.

What are the most common challenges faced by remote POS technical support professionals, and how can they effectively address them?

Remote POS Technical Support professionals often encounter challenges such as troubleshooting complex hardware or software issues without physical access to the equipment, communicating effectively with non-technical users, and managing multiple support requests simultaneously. To address these challenges, it’s important to develop strong diagnostic skills, use remote access tools efficiently, and maintain clear, patient communication with clients. Staying organized and collaborating with team members or on-site technicians can also help resolve issues more efficiently and ensure high customer satisfaction.

What is the difference between Remote Pos Technical Support vs Remote IT Help Desk Support?

AspectRemote Pos Technical SupportRemote IT Help Desk Support
Required CredentialsCompTIA A+, Network+, relevant certificationsCompTIA A+, Microsoft Certified, relevant certifications
Work EnvironmentCustomer-facing, troubleshooting hardware/software issuesHelp desk, remote troubleshooting, user support
Employer & Industry UsageRetail, POS system providers, hospitalityIT service providers, corporate support centers
Search & Comparison IntentUnderstanding POS-specific support rolesGeneral IT support roles

Remote Pos Technical Support focuses on troubleshooting and maintaining point-of-sale systems, often requiring specific POS certifications. Remote IT Help Desk Support covers broader IT issues, assisting users with various hardware and software problems. Both roles involve remote work and customer interaction but differ in technical scope and industry focus.

What are the most commonly searched types of Pos Technical Support jobs in Raleigh, NC?

The most popular types of Pos Technical Support jobs in Raleigh, NC are:

What are popular job titles related to Remote Pos Technical Support jobs in Raleigh, NC?

For Remote Pos Technical Support jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Remote Pos Technical Support jobs in Raleigh, NC look for?

The top searched job categories for Remote Pos Technical Support jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Remote Pos Technical Support jobs?

Cities near Raleigh, NC with the most Remote Pos Technical Support job openings:

Remote Pos Technical Support jobs near you

Senior Hogan Engineer (Remote)

First Citizens Bank

Raleigh, NC • On-site, Remote

$117K - $130K/yr

Full-time

Re-posted 28 days ago

First Citizens Bank rating

7.4

Company rating: 7.4 out of 10

Based on 106 frontline employees who took The Breakroom Quiz

106th of 171 rated banks

Job description

Overview
This is a remote role that may be hired in several markets across the United States.
This position, within the Hogan application development and support team, provides complex technical support to data processing systems through enhancement of related software and processes. Develops software and procedures that improve processing capabilities. Analyzes, codes, tests, and implements in coordination with management, associates, and end users. Serves as production system support by resolving issues and ensuring ongoing functionality. May oversee the work of less experienced analysts or assist in special projects as needed.
Responsibilities
  • System Enhancement - Performs a variety of actions that evaluate and improve department systems, processes, and applications. Utilizes programming specifications to construct modules, develop testing methods, and design materials. Provides new feature time estimates for system changes and assists in implementing modifications. Executes test plans to validate application functions as designed.
  • Analysis - Collects data related to user requests and determines scope, time estimates, and system impacts. Inspects business specifications, programming specifications, coding, test plans, documentation, and implementation plans for accuracy.
  • Business Support - Provides technical support to production systems by addressing reported issues, anticipating maintenance requirements, and ensuring functionality for end user needs. Drafts documentation to be used for system, end user, and operational purposes, including technical specifications and application designs.
  • Technical Expertise - Responsible for complex involvement in the software development life cycle including the creation, enhancement, implementation, and evaluation of software. Serves as a technical resource for management, associates, and business units.
  • On-call Support - Provides 24/7 on-call support via rotations.

Qualifications
Bachelor's Degree and 4 years of experience in Software application development and maintenance
OR
High School Diploma or GED and 8 years of experience in Software application development and maintenance
Preferred Area of Experience: Hogan Core Banking, Debit and Credit Cards experience a plus
Preferred Qualifications:
  • Hogan (CIS, RPM, IDS, DDA, TDA, PAS, Umbrella) - experience needed.
  • Advanced experience with COBOL, CICS, VSAM, DB2, Easytrieve, JCL.
  • Familiarity with source code repository Changeman a plus.
  • Experience with ServiceNow or other information technology ticketing system.
  • Ability to build strong collaborative and productive relationships,
  • In-depth knowledge of System Life Cycle Development methodology (Waterfall and Agile)
  • Previous banking experience is a plus
  • Ability to be on call 24 hours a day, 7 days a week, on a rotating basis

This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants.
If hired in North Carolina, the base pay for this position is generally between $117,409 and $130,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.
#LI-JM1
This job posting has been extended until August 31, 2026.
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

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