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Remote Pos Technical Support Jobs in Raleigh, NC

Berriehill Research

Senior AI Systems Engineer

Raleigh, NC · On-site +1

$92K - $126K/yr

Provide ongoing technical support, troubleshooting, root cause analysis, and documentation for AI ... This position may be performed fully remote, hybrid, or onsite at an ARA office. Preference will be ...

Harness

AppSec Sales Engineer - East

Raleigh, NC · Remote

$57 - $76.25/hr

  • Medical

They provide critical technical support, drive and manage the technology evaluation stage, ensure ... Work Location * Remote role, strong preference for Raleigh area What You Will Have At Harness

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All JobsPos Technical Support JobsRemote Pos Technical Support JobsRemote Pos Technical Support Jobs in Raleigh, NC

Remote Pos Technical Support information

See Raleigh, NC salary details

$14

$25

$43

How much do remote pos technical support jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for remote pos technical support in Raleigh, NC is $25.32, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $27.60 per hour, depending on experience, location, and employer.

What is a remote POS technical support specialist?

Remote POS (Point of Sale) Technical Support specialists are professionals who assist businesses and individuals with troubleshooting, maintaining, and optimizing POS systems from a remote location. They handle issues such as software glitches, hardware malfunctions, network connectivity problems, and user errors. These specialists communicate with clients via phone, email, or chat to diagnose problems, provide step-by-step solutions, and sometimes remotely access systems to resolve complex issues. Their goal is to ensure that POS systems operate efficiently, minimizing downtime and disruptions for businesses.

What are the key skills and qualifications needed to thrive as a remote POS technical support specialist?

To thrive as a Remote POS Technical Support Specialist, you need strong troubleshooting abilities, knowledge of point-of-sale systems, and experience in customer service, often supported by relevant IT certifications or technical training. Familiarity with remote support tools, ticketing systems, and POS software such as Square, Toast, or Lightspeed is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist clients and resolve issues remotely. These competencies are crucial for minimizing downtime, ensuring customer satisfaction, and maintaining smooth business operations for clients.

What are the most common challenges faced by remote POS technical support professionals, and how can they effectively address them?

Remote POS Technical Support professionals often encounter challenges such as troubleshooting complex hardware or software issues without physical access to the equipment, communicating effectively with non-technical users, and managing multiple support requests simultaneously. To address these challenges, it’s important to develop strong diagnostic skills, use remote access tools efficiently, and maintain clear, patient communication with clients. Staying organized and collaborating with team members or on-site technicians can also help resolve issues more efficiently and ensure high customer satisfaction.

What is the difference between Remote Pos Technical Support vs Remote IT Help Desk Support?

AspectRemote Pos Technical SupportRemote IT Help Desk Support
Required CredentialsCompTIA A+, Network+, relevant certificationsCompTIA A+, Microsoft Certified, relevant certifications
Work EnvironmentCustomer-facing, troubleshooting hardware/software issuesHelp desk, remote troubleshooting, user support
Employer & Industry UsageRetail, POS system providers, hospitalityIT service providers, corporate support centers
Search & Comparison IntentUnderstanding POS-specific support rolesGeneral IT support roles

Remote Pos Technical Support focuses on troubleshooting and maintaining point-of-sale systems, often requiring specific POS certifications. Remote IT Help Desk Support covers broader IT issues, assisting users with various hardware and software problems. Both roles involve remote work and customer interaction but differ in technical scope and industry focus.

What are the most commonly searched types of Pos Technical Support jobs in Raleigh, NC?

The most popular types of Pos Technical Support jobs in Raleigh, NC are:

What are popular job titles related to Remote Pos Technical Support jobs in Raleigh, NC?

For Remote Pos Technical Support jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Remote Pos Technical Support jobs in Raleigh, NC look for?

The top searched job categories for Remote Pos Technical Support jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Remote Pos Technical Support jobs?

Cities near Raleigh, NC with the most Remote Pos Technical Support job openings:

Remote Pos Technical Support jobs near you

Quality Engineer III (Remote NC, TX, AZ, GA)

First Citizens Bank

Raleigh, NC • On-site, Remote

$70K - $90K/yr

Full-time

Re-posted 16 hours ago

First Citizens Bank rating

7.4

Company rating: 7.4 out of 10

Based on 106 frontline employees who took The Breakroom Quiz

106th of 171 rated banks

Job description

Overview
This position is responsible for designing, developing, implementing, and maintaining test automation solutions while ensuring all automation deliverables strictly adhere to the organization's QA Center of Excellence (QACOE) standards and best practices. This position requires complex problem-solving skills to bridge the gap between manual QA and development by delivering production-grade test automation assets that are reliable, maintainable, and aligned with defined standards.
Responsibilities
  • Technical Support - Leads technical support and service in the installation and testing of software, patches, and upgrades to system products.
  • Resolves complex problems and failures that occur in assigned products and technical facilities. Responsible for administration, communication, and documentation throughout technical support activities. Designs, implements, and maintains processes related to daily backup, recovery, data security, and other disaster recovery functions.
  • Develop and maintain robust automation scripts using Java or C#, integrating Selenium for web UI testing and Appium for native mobile testing (iOS/Android).
  • Design and execute BDD-style test scenarios with Cucumber, promoting collaboration between QA, development, and business stakeholders.
  • Develop and maintain API test automation using Rest Assured, validation RESTful web services with dynamic payloads, headers, and assertions.
  • Develop and maintain database validations, ensuring data integrity across backend systems and test environments.
  • Integrate automation suites into CI/CD pipelines (e.g. GitLab, Jenkins) enabling fast feedback and continuous validation.
  • Analyze test results, identify root causes of failures, and assist in defect resolution with QA and the Project Team
  • Collaborate cross-functionally to define testing strategies, test artifact deliverables, test automation acceptance, and quality gates for enterprise applications.
  • Champion quality engineer principles, including shift-left mindset, test data management, and early automation adoption.

Qualifications
Bachelor's Degree and 6 years of experience in Systems engineer and systems programmer OR High School Diploma or GED and 10 years of experience in Systems engineer and systems programmer
  • Strong knowledge of programming using OOPS concepts
  • 7 Years of experience in Testing Mobile apps on iOS and Android.
  • Hands on experience in Selenium Web driver
  • Strong client Server / Web and mobile QA experience.
  • Should have relevant experience in testing NATIVE mobile applications.
  • Demonstrated experience with Mobile Automation (Appium) preferred
  • Defect Tracking via different defect tracking/management tools ( specifically JIRA) and Automation Testing Tools (Functional Regression and system Testing)
  • Experience in root cause analysis and defect diagnosis techniques. Ability to document software defects, and report defects to developers and project manager.
  • Strong knowledge of Agile and Iterative software development life cycle practices
  • Streamline the testing process by introducing automation, leveraging tools and setting goals to reduce time and effort
  • Demonstrate solid domain knowledge in Global Digital Banking applications
  • Additional skills: Java, Python, Automation Testing, Database validation, Integration testing, Selenium, Jira, Git, APIs, BDD/Gherkins

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

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