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Remote Pos Technical Support Jobs in Concord, NC

Ignite Retail Technology

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Tech Support Analyst II

Charlotte, NC · Remote

Technical Support Analyst II Type: Full-Time, Remote Ignite Retail Technology is hiring a Technical ... across POS, networking, databases, and integrated vendor systems. Tech Support Analysts are ...

ProSidian Consulting

Technical Writer

Charlotte, NC · Remote

ProSidian Seeks a Technical Writer (Contract Contingent) in Charlotte, NC / Remote to support an engagement for an independent agency of the United States Federal Govt. that is primarily responsible ...

ITW Avery Weigh-Tronix

Dillon Product Manager

Charlotte, NC · Remote

$80.80K - $121.20K/yr

This role will provide technical support to the sales channel and end users through product ... Experience with ITW business and products #LI-Remote Compensation Information: $80,800 - $121,200 ...

Relativity

Senior Technical Analyst

Charlotte, NC · On-site +1

$81K - $121K/yr

Posting Type Hybrid/Remote Job Overview The Senior Technical Analyst is an experienced individual ... Coordinate and support system testing and user acceptance testing (UAT),validatingthat delivered ...

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Remote Pos Technical Support information

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How much do remote pos technical support jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote pos technical support in Concord, NC is $24.26, according to ZipRecruiter salary data. Most workers in this role earn between $17.93 and $26.44 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote POS Technical Support Specialist, and why are they important?

To thrive as a Remote POS Technical Support Specialist, you need strong troubleshooting abilities, knowledge of point-of-sale systems, and experience in customer service, often supported by relevant IT certifications or technical training. Familiarity with remote support tools, ticketing systems, and POS software such as Square, Toast, or Lightspeed is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist clients and resolve issues remotely. These competencies are crucial for minimizing downtime, ensuring customer satisfaction, and maintaining smooth business operations for clients.

What are the most common challenges faced by Remote POS Technical Support professionals, and how can they effectively address them?

Remote POS Technical Support professionals often encounter challenges such as troubleshooting complex hardware or software issues without physical access to the equipment, communicating effectively with non-technical users, and managing multiple support requests simultaneously. To address these challenges, it’s important to develop strong diagnostic skills, use remote access tools efficiently, and maintain clear, patient communication with clients. Staying organized and collaborating with team members or on-site technicians can also help resolve issues more efficiently and ensure high customer satisfaction.

What are Remote POS Technical Support specialists?

Remote POS (Point of Sale) Technical Support specialists are professionals who assist businesses and individuals with troubleshooting, maintaining, and optimizing POS systems from a remote location. They handle issues such as software glitches, hardware malfunctions, network connectivity problems, and user errors. These specialists communicate with clients via phone, email, or chat to diagnose problems, provide step-by-step solutions, and sometimes remotely access systems to resolve complex issues. Their goal is to ensure that POS systems operate efficiently, minimizing downtime and disruptions for businesses.

What is the difference between Remote Pos Technical Support vs Remote IT Help Desk Support?

AspectRemote Pos Technical SupportRemote IT Help Desk Support
Required CredentialsCompTIA A+, Network+, relevant certificationsCompTIA A+, Microsoft Certified, relevant certifications
Work EnvironmentCustomer-facing, troubleshooting hardware/software issuesHelp desk, remote troubleshooting, user support
Employer & Industry UsageRetail, POS system providers, hospitalityIT service providers, corporate support centers
Search & Comparison IntentUnderstanding POS-specific support rolesGeneral IT support roles

Remote Pos Technical Support focuses on troubleshooting and maintaining point-of-sale systems, often requiring specific POS certifications. Remote IT Help Desk Support covers broader IT issues, assisting users with various hardware and software problems. Both roles involve remote work and customer interaction but differ in technical scope and industry focus.

What are the most commonly searched types of Pos Technical Support jobs in Concord, NC? The most popular types of Pos Technical Support jobs in Concord, NC are:
What are popular job titles related to Remote Pos Technical Support jobs in Concord, NC? For Remote Pos Technical Support jobs in Concord, NC, the most frequently searched job titles are:
What job categories do people searching Remote Pos Technical Support jobs in Concord, NC look for? The top searched job categories for Remote Pos Technical Support jobs in Concord, NC are:
What cities near Concord, NC are hiring for Remote Pos Technical Support jobs? Cities near Concord, NC with the most Remote Pos Technical Support job openings:
Remote Pos Technical Support jobs near you

Technical Support Representative

Sparks Wiz Limited

Charlotte, NC • On-site, Remote

$25 - $27/hr

Other

Medical, Dental, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

About the job Technical Support Representative
As a Technical Support Representative at Spark Wiz Limited, an engineering consulting firm, you will play a crucial role in providing high-quality technical assistance and support to our clients and internal teams. Your primary responsibility will be to resolve technical issues, ensure seamless operations of our engineering software and systems, and assist with client inquiries to ensure customer satisfaction.
Note: This is position is strictly open for candidates within the United States.
Key Responsibilities:

  1. Technical Issue Resolution:
    • Provide timely and effective technical support for engineering software, systems, and tools used by clients and internal staff.
    • Troubleshoot and resolve technical issues related to software applications, network connectivity, and hardware components.
    • Escalate complex issues to senior technical staff or engineering teams as needed.
  2. Customer Interaction:
    • Act as the first point of contact for clients experiencing technical difficulties, handling inquiries via phone, email, or chat.
    • Communicate effectively with clients to understand their technical issues and provide clear instructions or solutions.
    • Document all client interactions and technical issues in the companys support ticketing system.
  3. System Monitoring and Maintenance:
    • Monitor the performance and stability of engineering systems and software applications.
    • Perform routine maintenance tasks, such as software updates and system backups, to ensure optimal performance.
    • Assist with the configuration and deployment of new software or system upgrades.
  4. Documentation and Reporting:
    • Create and maintain technical documentation, including user guides, FAQs, and troubleshooting procedures.
    • Generate and analyze support metrics and reports to identify common issues and areas for improvement.
    • Contribute to knowledge base articles and support materials for both internal and external use.
  5. Training and Support:
    • Provide training and support to clients and internal staff on the use of engineering software and tools.
    • Develop and deliver training sessions or webinars to enhance user proficiency and address common technical challenges.
  6. Collaboration:
    • Work closely with engineering teams and other departments to understand software requirements and issues.
    • Collaborate with software developers and IT staff to address technical problems and enhance system functionality.
Qualifications:
  • Education: Bachelors degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent experience.
  • Experience: Prior experience in a technical support role is preferred but not required; engineering or technical backgrounds are a plus.
  • Technical Skills: Familiarity with engineering software and systems, such as CAD tools, project management software, or data analysis applications.
  • Problem-Solving: Strong analytical and troubleshooting skills with the ability to diagnose and resolve technical issues.
  • Communication: Excellent verbal and written communication skills with the ability to convey complex technical information clearly.
  • Customer Service: Demonstrated ability to provide exceptional customer service and support in a professional manner.
  • Organization: Strong organizational skills with attention to detail and the ability to manage multiple tasks efficiently.
Preferred Skills:
  • Experience with remote support tools and ticketing systems (e.g., Zendesk, ServiceNow).
  • Knowledge of networking concepts and protocols.
  • Familiarity with engineering project workflows and terminology.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for professional development and career growth.
  • A dynamic and collaborative remote work environment.
  • Supportive team culture with a focus on innovation and excellence.
Job Type:
  • Full time
Pay:
  • $25.00 - $27.00 per hour
Expected hours:
  • 40 hours per week
Benefits:
  • 401(k)
  • Dental insurance
  • Health Insurance
  • Life Insurance
  • Paid time off
Schedule:
  • Monday to Friday
Work location:
  • Remote
Note: This position is open to candidates within the United states, San Jose CA, El Paso TX, Phoenix AZ, Nashville TN and Indianapolis IN.
People with a criminal record are encouraged to apply
Sparks Wiz Limited is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Package Details
  • 401(k)
  • Dental insurance
  • Health Insurance
  • Life Insurance
  • Paid time off

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