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Technical Support Manager Jobs in Raleigh, NC (NOW HIRING)

Qualys

Technical Support Engineer

Raleigh, NC · On-site

English / Spanish ) The Technical Support Team is responsible for managing prompt resolution of global customer and partner service requests in a highly secured environment. The Technical Support ...

Qualys

Technical Support Engineer

Raleigh, NC

English / Spanish ) The Technical Support Team is responsible for managing prompt resolution of global customer and partner service requests in a highly secured environment. The Technical Support ...

NetApp

Technical Support Engineer

Morrisville, NC

You will work closely with cross-functional teams, including engineering, product management, and ... Provide advanced technical support to customers via phone, email, and chat. * Troubleshoot and ...

NetApp, Inc.

Technical Support Engineer

Morrisville, NC · On-site

You will work closely with cross-functional teams, including engineering, product management, and ... Provide advanced technical support to customers via phone, email, and chat. * Troubleshoot and ...

ServiceTrade

Technical Support Specialist

Durham, NC · On-site

Customer Resolution & Queue Management: Spend approximately 90% of your time doing high-quality ... A minimum of 1 year SaaS experience or 2-3 years technical customer support experience. * Excellent ...

Relay

Technical Support Specialist III

Raleigh, NC

We utilize Zoho Desk, Zoho CRM, HubSpot, Zoom, and Google Meet. Position Overview: We are seeking a Technical Support Specialist III to serve as the team's deepest technical expert and primary ...

Relay

Technical Support Specialist III

Raleigh, NC · On-site

We utilize Zoho Desk, Zoho CRM, HubSpot, Zoom, and Google Meet. Position Overview: We are seeking a Technical Support Specialist III to serve as the team's deepest technical expert and primary ...

PublicInput

Customer Support Manager

Raleigh, NC · On-site

Lead and manage the day-to-day operations of the Technical Support team, including coaching, prioritization, and performance management * Own support operations and KPIs, driving improvements across ...

HirexHire

Customer Support Manager

Raleigh, NC · Remote

Lead the day-to-day operations of the Technical Support team, including coaching, prioritization, and performance management. * Own support KPIs and drive improvements across response times ...

HirexHire

Customer Support Manager

Raleigh, NC · Remote

Lead the day-to-day operations of the Technical Support team, including coaching, prioritization, and performance management. * Own support KPIs and drive improvements across response times ...

Judge Group, Inc.

Technical Support - R&D

Raleigh, NC · On-site

$32 - $34/hr

Technical Support - R&d Location: Raleigh, NC Duration: 3+ Months Contract We are seeking a ... Manage and maintain office hardware inventory Qualifications Proven work experience as an ...

PublicInput

Customer Support Manager

Raleigh, NC

Lead and manage the day-to-day operations of the Technical Support team, including coaching, prioritization, and performance management * Own support operations and KPIs, driving improvements across ...

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All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Raleigh, NC

Technical Support Manager information

See Raleigh, NC salary details

$28.7K

$83.5K

$143.4K

How much do technical support manager jobs pay per year?

As of Jul 24, 2026, the average yearly pay for technical support manager in Raleigh, NC is $83,510.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,200.00 and $101,100.00 per year, depending on experience, location, and employer.

What is the role of a technical support manager?

A technical support manager oversees a team that provides technical assistance to customers or internal users, ensuring issues are resolved efficiently. They coordinate support activities, develop troubleshooting procedures, and may use tools like ticketing systems to track and manage support requests, often requiring strong communication and technical skills.

Is AI replacing tech support?

As a Technical Support Manager, it is important to understand that AI tools are increasingly used to automate routine tasks and improve efficiency in tech support. However, AI currently complements human agents by handling repetitive inquiries, while complex issues still require human expertise and problem-solving skills. The role involves overseeing AI integration and ensuring quality customer service alongside technical knowledge.

What Is a Technical Support Manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

What is the highest salary for technical support?

The highest salaries for technical support managers can exceed $100,000 annually, especially in large corporations or tech hubs, with experienced professionals or those managing large teams earning higher compensation. Salaries vary based on location, industry, certifications, and years of experience.

What are some common challenges faced by Technical Support Managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What are the key skills and qualifications needed to thrive as a Technical Support Manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What does a Technical Support Manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

How much do technical support managers make in the US?

Technical Support Managers in the US typically earn between $60,000 and $110,000 annually, with the median salary around $80,000. Salaries vary based on experience, location, company size, and industry, and the role often requires strong technical skills and leadership abilities.
More about Technical Support Manager jobs
What are the most commonly searched types of Technical Support jobs in Raleigh, NC? The most popular types of Technical Support jobs in Raleigh, NC are:
What are popular job titles related to Technical Support Manager jobs in Raleigh, NC? For Technical Support Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Technical Support Manager jobs in Raleigh, NC look for? The top searched job categories for Technical Support Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Technical Support Manager jobs? Cities near Raleigh, NC with the most Technical Support Manager job openings:
Technical Support Manager jobs near you
Technical Support Engineer

Technical Support Engineer

Qualys

Raleigh, NC • On-site

Full-time

Posted 17 days ago

Job description

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
Technical Support Engineer ( Bilingual : English / Spanish )
The Technical Support Team is responsible for managing prompt resolution of global customer and partner service requests in a highly secured environment. The Technical Support Engineer (TSE) works closely with Development, QA, Operations, Customer Service, Finance, Sales, and Alliances to ensure high levels of customer satisfaction with all transactions. The primary function of this position is to ensure that each customer interaction is a friendly and professional experience, that addresses the needs of the customer in all stages of the customer service life cycle within Qualys. Customer relationship building and teamwork are key success criteria for this role. The TSE will provide support via phone, email, and WebEx focused on the Qualys Cloud Agent used in conjunction with the Qualys Services.
We are looking for passionate, self-motivated technical individuals that have the desire and capability to think outside the box to solve complex problems. The Technical Support Engineer acts as the main point of contact regarding technical issues and will work directly with Development and QA teams to facilitate resolution. This role will suit an individual who excels in a challenging and dynamic environment, enjoys providing world-class support, and is technically motivated.
Qualifications
The ideal candidate will have strong hands-on networking knowledge and have at least 1-2 years of previous experience in a technical support role and must be able to adapt quickly to any technical challenge. You must have a strong Windows foundation and/or solid Linux/Unix experience in an enterprise environment. Candidate must be passionate about security, and individuals with CISSP/CEH or equivalent are preferred. The applicant will have a deep understanding of network services, and how they work from a protocol/configuration level.
Required:
1-2 years of experience in a technical support role.
Unix/Linux experience in an enterprise environment.
In-depth TCP/IP understanding.
LAN/WAN infrastructures.
Common OS services(IIS, BIND, Apache, AD, WINS, Samba, SSH).
Strong knowledge of current firewall, Intrusion Detection System technologies, and Network Vulnerability Scanners.
Windows Active Directory authentication and security.
Knowledge of Samba/Active Directory integration
CIFS, DNS, ACL, server/client configuration.
Outstanding troubleshooting and analytical skills.
Excellent written and verbal communication skills.
Splunk usage including but not limited to log queries and report/dashboard generation
Bachelor of Science, preferably with a major in Computer Science or equivalent experience
Fluent in both English and Spanish (written and verbal) to effectively support our customers
Preferred:
Knowledge of Cloud Platforms AWS, Azure, and GCP user management
Experienced with packet capture review and diagnosis.
Previous API support and Regex knowledge.
Scripting experience (Bash, Python)
Knowledge of major web server software (IIS, Apache, WebSphere, Tomcat, WebLogic), UNIX/Windows web services, and diverse platforms and applications (Linux, Windows 2003/2008, Windows NT, Novell, Lotus Notes, Mac OS).
Oracle and Microsoft SQL knowledge highly desirable.
CCNA, MCSE, CISSP, CompTIA Security , and CEH highly desirable.
Experience with Customer Support and Development Tools (Salesforce, Jira, etc.)
Qualys is an Equal Opportunity Employer, please see our EEO policy.

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