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Technical Support Manager Jobs in Raleigh, NC (NOW HIRING)

Core Managed

Technical Support Specialist

Raleigh, NC · On-site

$45K - $50K/yr

This will be a junior level, fast paced position, and you will be doing level 1 support for ... Time management skills * Ability to develop relationships with clients and internal staff * Follow ...

Core Managed

Technical Support Specialist

Raleigh, NC · On-site

$45K - $50K/yr

This will be a junior level, fast paced position, and you will be doing level 1 support for ... Time management skills * Ability to develop relationships with clients and internal staff * Follow ...

Qualys

Technical Support Engineer

Raleigh, NC · On-site

The Technical Support Team is responsible for managing prompt resolution to global customer and partner service requests in a highly secured environment. The primary function of this position is to ...

Core Managed

Technical Support Specialist

Raleigh, NC · On-site

$45K - $50K/yr

This will be a junior level, fast paced position, and you will be doing level 1 support for ... Time management skills * Ability to develop relationships with clients and internal staff * Follow ...

Core Managed

Technical Support Specialist

Raleigh, NC · On-site

$45K - $50K/yr

This will be a junior level, fast paced position, and you will be doing level 1 support for ... Time management skills * Ability to develop relationships with clients and internal staff * Follow ...

Qualys

Technical Support Engineer

Raleigh, NC

The Technical Support Team is responsible for managing prompt resolution to global customer and partner service requests in a highly secured environment. The primary function of this position is to ...

Qualys

Technical Support Engineer

Raleigh, NC · On-site

Lead in resolving technical issues, provide top-tier support, and contribute to world-class ... Experience in Vulnerability Management and Web Application Security/Firewall application support.

Qualys

Technical Support Engineer

Raleigh, NC

Lead in resolving technical issues, provide top-tier support, and contribute to world-class ... Experience in Vulnerability Management and Web Application Security/Firewall application support.

Bandwidth

Technical Support Analyst

Raleigh, NC · On-site

The Technical Support Analyst will provide technical support to customers who are experiencing ... Bandmates and managers are not allowed to interrupt your PTO - not even with email. * Additional ...

New

Bandwidth

Technical Support Analyst

Raleigh, NC

The Technical Support Analyst will provide technical support to customers who are experiencing ... Bandmates and managers are not allowed to interrupt your PTO - not even with email. * Additional ...

New

Bandwidth

Technical Support Analyst

Raleigh, NC

The Technical Support Analyst will provide technical support to customers who are experiencing ... Bandmates and managers are not allowed to interrupt your PTO - not even with email. * Additional ...

New

ServiceTrade

Technical Support Specialist

Durham, NC · On-site

Customer Resolution & Queue Management: Spend approximately 90% of your time doing high-quality ... A minimum of 1 year SaaS experience or 2-3 years technical customer support experience. * Excellent ...

Pendo

Sr. Technical Support Engineer

Raleigh, NC

You manage urgency based on customer impact and own each case until the customer's problem is ... At Pendo, great Senior Technical Support Engineers don't just follow instructions; they operate as ...

Pendo

Sr. Technical Support Engineer

Raleigh, NC · On-site

You manage urgency based on customer impact and own each case until the customer's problem is ... At Pendo, great Senior Technical Support Engineers don't just follow instructions; they operate as ...

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All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Raleigh, NC

Technical Support Manager information

See Raleigh, NC salary details

$28.7K

$83.5K

$143.4K

How much do technical support manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for technical support manager in Raleigh, NC is $83,515.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,200.00 and $101,100.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.
More about Technical Support Manager jobs

What are the most commonly searched types of Technical Support jobs in Raleigh, NC?

The most popular types of Technical Support jobs in Raleigh, NC are:

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For Technical Support Manager jobs in Raleigh, NC, the most frequently searched job titles are:

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The top searched job categories for Technical Support Manager jobs in Raleigh, NC are:

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Technical Support Manager jobs near you

Technical Support Specialist

Core Managed

Raleigh, NC • On-site

$45K - $50K/yr

Full-time

Medical, Retirement, PTO

Posted 16 days ago

Job description

Core Managedis looking for an IT tech that has the desire to join a fast-growing company. This will be a junior level, fast paced position, and you will be doing level 1 support for incoming issues. The perfect candidate has a strong ability to learn new IT techniques, excellent verbal and written communication skills, customer service talents to help non-technical users and exceptional time management skills. Here you will be exposed to a wide range of advanced technologies and be able to work side by side with senior team members to increase your knowledge. Our clients are cutting edge, so even new staff have the opportunity to work with all the latest cloud and cybersecurity technologies.
What makes us cool:
  • Fun team that is focused on everyone's success
  • Laid back atmosphere free of internal politics
  • Constantly learning new tech on the job
  • We offer a 401K, health benefits, competitive pay and vacation

The Position:
This position is for people who don't mind working hard and talking to people every day. We want you to develop relationships with our clients and staff. In some cases you'll be assigned to work at a client's location. We are on the same team working towards the same common goals. Big egos need not apply. Teamwork makes the dream work!
Need to Have:
  • Focus and ability to avoid distractions
  • Persistence in problem solving
  • Humility to be able to ask for necessary help and support
  • Commitment to a high level of quality work
  • Ownership of assigned tasks
  • Being able to adapt quickly
  • Punctuality and a clean business appearance
  • Desire to help others
  • Ability to learn quickly
  • Time management skills
  • Ability to develop relationships with clients and internal staff
  • Follow process and identify possible improvements
  • Exemplary written and verbal communication skills

What we will do for you:
  • Provide a work environment that is truly fun to be in
  • Give you an opportunity to work on the latest cutting-edge tech
  • Give you a path for promotion
  • Teach you about:
    • Servers
    • Networking
    • Firewalls (Fortinet | Fortigate)
    • Hyper-V
    • Microsoft 365
    • Azure
    • Exchange
    • Active Directory
    • Cybersecurity

Requirements:
  • Bachelor's degree preferred; associate degree required
  • Reliable vehicle
  • Pass a drug test and background check
  • Occasionally work evenings and weekends (IT never stops)

HR Stuff:
  • Full medical benefits (1st Day)
  • Annual Bonus
  • 18 days of PTO
  • 401K with 4% match
  • Full-time
  • Salary 45-50k
  • In office position near Raleigh, NC

Company's website:
  • https://www.coremanaged.com/

Apply