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Technical Support Manager Jobs in Raleigh, NC (NOW HIRING)

gpec

Technology Support Specialist

Raleigh, NC

... managing subscriptions, and partnering with internal teams to enhance customer value. Essential Duties: Digital Platform Support * Provide technical support for assigned digital platforms ...

New

gpec

Technology Support Specialist

Raleigh, NC

... managing subscriptions, and partnering with internal teams to enhance customer value. Essential Duties: Digital Platform Support * Provide technical support for assigned digital platforms ...

New

Red River

Technical Account Manager - Openshift

Raleigh, NC · On-site +1

$154K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Technical Account Manager (TAM) delivers strategic technical and architectural guidance to key ... Support your customer implementing automated, and containerized cloud application platform ...

gpec

Technology Support Specialist

Raleigh, NC

... managing subscriptions, and partnering with internal teams to enhance customer value. Essential Duties: Digital Platform Support * Provide technical support for assigned digital platforms ...

New

Redhat

Technical Account Manager - Openshift

Raleigh, NC · On-site +1

$96K - $154K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Technical Account Manager (TAM) delivers strategic technical and architectural guidance to key ... Support your customer implementing automated, and containerized cloud application platform ...

NetApp

Technical Account Manager

Morrisville, NC · Hybrid

  • Medical

  • Life

  • Retirement

  • PTO

Job Summary Technical Account Manager (Cloud-Focused) - Azure and/or AWS experience required ... This role provides guidance, supports product adoption, and offers technical consultation to help ...

Garratt Callahan Co

Technical Sales Territory Manager

Raleigh, NC · On-site

$100K - $110K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

We offer training, technical support, and an unlimited no-cap flat rate commission. Sell water ... Our top Territory Sales Managers make six figure commissions. Yes, you read that right. Unlimited ...

NetApp, Inc.

Technical Account Manager

Morrisville, NC · On-site

  • Medical

  • Life

  • Retirement

  • PTO

Job Summary Technical Account Manager (Cloud-Focused) - Azure and/or AWS experience required ... This role provides guidance, supports product adoption, and offers technical consultation to help ...

NetApp, Inc.

Technical Account Manager

Morrisville, NC · On-site

  • Medical

  • Life

  • Retirement

  • PTO

As a Technical Account Manager (TAM) at NetApp, you will blend technical expertise with exceptional ... This role provides guidance, supports product adoption, and offers technical consultation to help ...

NetApp

Technical Account Manager

Morrisville, NC

  • Medical

  • Life

  • Retirement

  • PTO

As a Technical Account Manager (TAM) at NetApp, you will blend technical expertise with exceptional ... This role provides guidance, supports product adoption, and offers technical consultation to help ...

NetApp

Technical Account Manager

Morrisville, NC

  • Medical

  • Life

  • Retirement

  • PTO

As a Technical Account Manager (TAM) at NetApp, you will blend technical expertise with exceptional ... This role provides guidance, supports product adoption, and offers technical consultation to help ...

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Showing results 41-60

All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Raleigh, NC

Technical Support Manager information

See Raleigh, NC salary details

$28.7K

$83.5K

$143.4K

How much do technical support manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for technical support manager in Raleigh, NC is $83,515.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,200.00 and $101,100.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.
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The top searched job categories for Technical Support Manager jobs in Raleigh, NC are:

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Technical Support Manager jobs near you

Local to Raleigh NC_Technical Support(Avaya, HEAT Exp)

360 IT Professionals

Raleigh, NC

$36K - $45K/yr

Contractor

Re-posted 25 days ago

Job description

Company Description

360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement.


Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and JQuery mobile. 


Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one's business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel's through us.


We make sure that we deliver performance driven products that are optimally developed as per your organization's needs. Take a shot at us for your IT requirements and experience a radical change.

Job Description

We are looking to fill a position for Technical Support who will be responsible for the administration, support, stability, and security of enterprise systems, servers, and networks.


This is a hands-on role responsible for the administration, support, stability, and security of enterprise systems, servers, and networks. The person in this role will ensure infrastructure security and stability across all locations in the enterprise. The position will support data center operations, server operations, advanced level support, web server administration, system monitoring, incident response, 24x7x365 on-call support, etc. This position also involves supporting core platforms such as Tier 1 business applications.

Qualifications

Excellent verbal and written communication skills.

Experience and thorough knowledge in; HEAT or similar tracking tool, Avaya or similar call distribution tool, Microsoft Windows, Office 2010/2013.

Experience and thorough knowledge in Active Directory administration, such as, creation/modification of accounts.

Ability to manage tasks and meet schedules; ability to write technical documentation that is easily understood by staff and customers.

Excellent customer service and teamwork skills.

Willingness and ability to work overtime as needed.

Demonstrates in-depth knowledge of applicable technologies in order to provide the highest tier of problem diagnosis and resolution of systems software.

Ability to coordinate long-term project planning for large research/development projects. Knowledge of technical specialties to makes significant changes.

Ability to determine applicability in controversial or precedent setting situations..

Ability to direct research and develop new technologies. Knowledge of organizational effectiveness to evaluates feasibility for organizational needs.

Additional Information

In person interview is required for this position. We need local candidates for these positions.

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