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Technical Support Coordinator Jobs in Raleigh, NC

NCSU

IT Technical Support Analyst

Raleigh, NC

Support the A/V Coordinator in implementing classroom technology upgrades, conference room enhancements, and other A/V projects. * Provide technical assistance for meetings, presentations, live ...

Johnson Controls

HVAC TB Cust Support Coord

Raleigh, NC · On-site

$22 - $26/hr

Analyzes and assesses technical team performance and adjusts as needed to enhance customer ... Parts Ordering/PO Creation Support * Order materials for Material Only SRs and update SR to the ...

Johnson Controls

HVAC TB Cust Support Coord

Raleigh, NC · On-site

$22 - $26/hr

Analyzes and assesses technical team performance and adjusts as needed to enhance customer ... Parts Ordering/PO Creation Support * Order materials for Material Only SRs and update SR to the ...

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Technical Support Coordinator information

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How much do technical support coordinator jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for technical support coordinator in Raleigh, NC is $23.24, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $28.99 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support coordinator?

To thrive as a Technical Support Coordinator, you need strong troubleshooting abilities, a solid understanding of IT systems, and typically a degree in information technology or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or ITIL are often required. Excellent communication, patience, and multitasking skills help in effectively assisting users and coordinating support teams. These competencies are crucial to ensure timely problem resolution, high user satisfaction, and efficient support operations.

What are some common challenges faced by technical support coordinators, and how can they be managed effectively?

Technical Support Coordinators often face the challenge of juggling multiple priorities, such as managing support tickets, coordinating with technical teams, and ensuring timely responses to customer inquiries. Balancing urgent requests with ongoing projects requires strong organizational skills and effective communication. Proactive time management, utilizing help desk software, and maintaining clear documentation can help manage these challenges. Additionally, building strong relationships with both customers and internal teams fosters smoother collaboration and faster issue resolution.

What is the difference between Technical Support Coordinator vs Technical Support Specialist?

AspectTechnical Support CoordinatorTechnical Support Specialist
CredentialsTypically requires an associate's or bachelor's degree in IT or related fieldSimilar educational requirements, often with certifications like CompTIA A+ or Network+
Work EnvironmentOffice and remote support, coordinating support activitiesCustomer-facing support, troubleshooting technical issues
Employer & Industry UsageUsed in IT departments across various industriesCommon in tech companies, service providers, and IT support firms
Search & Comparison IntentOften compared for coordination and administrative roles in supportCompared for direct technical troubleshooting roles

The main difference is that a Technical Support Coordinator focuses on organizing and managing support processes, while a Technical Support Specialist primarily handles direct technical troubleshooting. Both roles require similar credentials and work environments, but their core responsibilities differ in scope and focus.

What does a technical support coordinator do?

A technical support coordinator manages and oversees technical support teams, ensuring customer issues are resolved efficiently. They coordinate troubleshooting, communicate with clients, and may use tools like ticketing systems or remote support software to facilitate service delivery.

What are the most commonly searched types of Technical Support jobs in Raleigh, NC?

The most popular types of Technical Support jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Technical Support Coordinator jobs?

Cities near Raleigh, NC with the most Technical Support Coordinator job openings:

Technical Support Coordinator jobs near you

Bilingual Technical Support Specialist

Prometheus Group

Raleigh, NC • On-site

Other

Dental, Life, Retirement, PTO

Re-posted 27 days ago

Job description

About Prometheus Group:

Prometheus Group is a team of self-starters centered on being resourceful, accountable, and results focused. Career progress is based on merit and not years of service or attaining certifications. Our drive and dedication to creating great products for our global customers are at the heart of all we do! In joining Prometheus, you will become a part of the largest global provider of comprehensive enterprise asset management (EAM) software solutions that support the management life cycle for equipment maintenance and operations.


Job Summary:

Technical Support Specialist plays a critical role in the customer life cycle and is responsible for timely responses and resolutions to technical product questions and issues. Technical Support Specialists initiate the troubleshooting process and determine the quickest path to resolution. This includes internal testing, issue replication in internal virtual systems, and identifying tickets that require elevation to advanced technical support teammates. The ideal candidate is highly motivated, positive, organized, possesses strong communication skills, and is eager to work directly with our clients daily in a dynamic, fast-paced environment.


Responsibilities:

  • Assist customers by answering questions via ticketing system, email, and phone.
  • Resolve customer tickets through troubleshooting over remote screen-share meetings.
  • Reproduce customer issues, detail the corresponding steps, and communicate findings that help Development and Cloud teams to quickly resolve escalations.
  • Own being the technical liaison between customers and Development and Cloud teams.
  • Keep outstanding customer tickets updated and organized.
  • Develop a level of technical and functional SME in assigned products to effectively resolve skill and technical issues.
  • Assist with internal projects as needed, ie. Creating technical documentation, coordinating maintenance windows, supporting audit efforts, etc...
  • Coordinate and manage customer upgrades to new versions of Prometheus Group software.
  • Manage custom development work and SOWs.


Qualifications & Skills:

  • Bilinugal in English and Spanish
  • Patience and strong customer relations qualities
  • Desire to learn new technologies and concepts
  • Exceptional problem-solving skills
  • Ability to understand technical processes and terminology to convert into user-friendly language
  • Passion for working within a team setting as well as independently
  • Excellent verbal and written communication skills
  • Capability to adapt processes and operate under pressure
  • Bachelor's degree from an accredited college or university
  • Professional experience in a customer or client-facing role is a plus
  • Experience with ERP systems is a plus


Benefits Overview:

We offer an attractive benefits program to meet the diverse needs of our teammates:

  • Employee base HSA plan, dental, life and short-term disability coverage 100% paid for by Prometheus Group
  • HSA & FSA plan options
  • Retirement Savings with Generous Company Match & Immediate Vesting
  • Gym membership to O2 Fitness
  • Casual dress attire
  • Half-Day Fridays
  • Generous Paid Time Off
  • Company Outings, Trips & Activities


Prometheus Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.