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Technical Support Coordinator Jobs in Raleigh, NC

Televic

Technical Bid Manager

Morrisville, NC · On-site

Support continuous improvement of bid processes, documentation, and internal coordination * Bachelor's degree in Engineering, Computer Science, Information Technology, or related technical field ...

JLL

Sustainability Program Coordinator

Raleigh, NC

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Support validation and documentation of savings with clear, transparent reporting aligned with ... Technical rigor - deeply understands processes, data sources, and methodologies; validates ...

Athletico

Front Office Coordinator - Garner, NC

Garner, NC

$14.75 - $19.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Patient Experience Coordinator (PEC) ensures accurate patient intake and financial clearance ... technical support from the Patient Experience Specialist (PES). Benefits offered with this ...

NCSU

Employer Relations Coordinator

Raleigh, NC

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Essential Job Duties The Employer Relations Coordinator is an external-facing position responsible ... Provide customer service and technical support to employers using ePACK and other recruiting ...

New

AGBO

Senior Support Technician

Raleigh, NC

$21 - $28.75/hr

This role requires a high degree of autonomy and self-motivation, while coordinating with the broader team for approvals and higher-level decisions. Key Responsibilities: * Full technical support ...

AGBO Films LLC

Senior Support Technician

Raleigh, NC · On-site

$21 - $28.75/hr

This role requires a high degree of autonomy and self-motivation, while coordinating with the broader team for approvals and higher-level decisions. Key Responsibilities: * Full technical support ...

AGBO

Senior Support Technician

Raleigh, NC · On-site

$21 - $28.75/hr

This role requires a high degree of autonomy and self-motivation, while coordinating with the broader team for approvals and higher-level decisions. Key Responsibilities: * Full technical support ...

Harris

Associate Computer Operator

Raleigh, NC

Experience: 1-2 years of experience in IT support, computer operations, inventory coordination, or related technical support roles. Technical Skills: * General knowledge of Windows operating systems

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Technical Support Coordinator information

See Raleigh, NC salary details

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How much do technical support coordinator jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for technical support coordinator in Raleigh, NC is $23.21, according to ZipRecruiter salary data. Most workers in this role earn between $17.26 and $28.94 per hour, depending on experience, location, and employer.

What are some common challenges faced by technical support coordinators, and how can they be managed effectively?

Technical Support Coordinators often face the challenge of juggling multiple priorities, such as managing support tickets, coordinating with technical teams, and ensuring timely responses to customer inquiries. Balancing urgent requests with ongoing projects requires strong organizational skills and effective communication. Proactive time management, utilizing help desk software, and maintaining clear documentation can help manage these challenges. Additionally, building strong relationships with both customers and internal teams fosters smoother collaboration and faster issue resolution.

What does a technical support coordinator do?

A technical support coordinator manages and oversees technical support teams, ensuring customer issues are resolved efficiently. They coordinate troubleshooting efforts, communicate with clients, and may use tools like ticketing systems to track and prioritize support requests.

What is the difference between Technical Support Coordinator vs Technical Support Specialist?

AspectTechnical Support CoordinatorTechnical Support Specialist
CredentialsTypically requires an associate's or bachelor's degree in IT or related fieldSimilar educational requirements, often with certifications like CompTIA A+ or Network+
Work EnvironmentOffice and remote support, coordinating support activitiesCustomer-facing support, troubleshooting technical issues
Employer & Industry UsageUsed in IT departments across various industriesCommon in tech companies, service providers, and IT support firms
Search & Comparison IntentOften compared for coordination and administrative roles in supportCompared for direct technical troubleshooting roles

The main difference is that a Technical Support Coordinator focuses on organizing and managing support processes, while a Technical Support Specialist primarily handles direct technical troubleshooting. Both roles require similar credentials and work environments, but their core responsibilities differ in scope and focus.

What are the key skills and qualifications needed to thrive as a technical support coordinator?

To thrive as a Technical Support Coordinator, you need strong troubleshooting abilities, a solid understanding of IT systems, and typically a degree in information technology or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or ITIL are often required. Excellent communication, patience, and multitasking skills help in effectively assisting users and coordinating support teams. These competencies are crucial to ensure timely problem resolution, high user satisfaction, and efficient support operations.

What are the most commonly searched types of Technical Support jobs in Raleigh, NC?

The most popular types of Technical Support jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Technical Support Coordinator jobs?

Cities near Raleigh, NC with the most Technical Support Coordinator job openings:

Technical Support Coordinator jobs near you

Technical Bid Manager

Televic

Morrisville, NC • On-site

Full-time

Re-posted 9 hours ago

Job description

Televic Rail US is a global leader in rail communication and passenger information systems, delivering innovative technology solutions that support safer, smarter, and more connected transportation networks worldwide.
As our North American operations continue to grow, we are seeking an East Coast-based Technical Bid Manager to lead complex customer pursuits and develop winning technical and commercial solutions for major rail projects across the U.S. and internationally.
Position Summary
The Technical Bid Manager plays a critical role in leading strategic bids from initial customer inquiry through proposal development and contract award.
This role serves as the bridge between customers and internal teams - translating customer requirements into clear, feasible, and competitive technical solutions while coordinating across sales, engineering, product management, and project teams.
The ideal candidate combines strong technical and systems thinking with excellent communication, organizational, and customer-facing skills.
Key Responsibilities
  • Lead complex technical and commercial bids from initial inquiry through contract award
  • Analyze customer requirements, specifications, and RFP documentation
  • Develop clear, practical, and competitive technical solution concepts
  • Coordinate closely with Sales, Engineering, Product Management, and Project Management teams
  • Serve as the primary technical point of contact and coordination during the bid phase
  • Identify technical, operational, and commercial risks and ensure they are addressed appropriately
  • Support pricing strategy and proposal development activities
  • Present and explain solution concepts to customers and stakeholders
  • Ensure proposals are accurate, complete, and aligned with customer expectations and company capabilities
  • Manage multiple priorities and deadlines in a fast-paced environment
  • Support continuous improvement of bid processes, documentation, and internal coordination

  • Bachelor's degree in Engineering, Computer Science, Information Technology, or related technical field preferred
  • Equivalent combination of education and relevant technical experience will also be considered
  • Experience working in technical, systems, engineering, project management, solutions, or customer-facing technical roles
  • Strong ability to coordinate cross-functional teams and manage complex initiatives
  • Excellent written and verbal communication skills
  • Strong analytical, organizational, and problem-solving abilities
  • Comfortable interacting directly with customers, vendors, and internal stakeholders
  • Ability to manage multiple projects and shifting priorities effectively
  • Experience with transportation, rail, communications systems, software, electronics, infrastructure, or other complex technical environments is a plus
  • Experience with proposal management, bids, RFPs, systems integration, or technical solution development is preferred

Why Televic Rail?
At Televic Rail, we help shape the future of rail transportation through innovative communication, passenger information, and connectivity solutions trusted by rail operators around the world.
Our values define how we work and how we serve our customers:
  • Reliability - We are a trusted partner committed to delivering high-quality solutions and long-term value.
  • Innovation - We continuously seek better ways to solve challenges and stay ahead of evolving customer needs.
  • Agility - We anticipate change, adapt quickly, and respond with purpose in a fast-moving industry.
  • No-Nonsense - We bring practical expertise, clear communication, and a solution-oriented mindset to everything we do.

Whether designing, building, supporting, or delivering our solutions, every team member plays an important role in our success.
If you are looking for an environment where your contributions matter, your ideas are valued, and your work has a meaningful impact, we'd love to hear from you.

Apply