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Technical Support Coordinator Jobs in Raleigh, NC

Planate Management Group

Proposal Coordinator

Raleigh, NC · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Coordinate the collection of supporting materials, including technical write-ups, resumes/CVs ... coordination, proposal writing, or technical writing. * Experience preparing responses to RFPs ...

Planate Management Group

Proposal Coordinator

Raleigh, NC · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Coordinate the collection of supporting materials, including technical write-ups, resumes/CVs ... coordination, proposal writing, or technical writing. * Experience preparing responses to RFPs ...

LC Industries

Coordinator, Help Desk

Durham, NC

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

ABOUT THIS ROLE The Coordinator, Help Desk, provides Tier 1 and Tier 2 support for users across ... Customer service and technical support * Basic M365, Exchange, AD, AzureAD, Entra administration

IONNA LLC

Field Service Coordinator

Raleigh, NC

$65K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Field Service Coordinator Reports To: Field Service Manager This role requires a full-time onsite ... Experience working within field service, maintenance, technical support, facilities management, or ...

Ontic

Sales Coordinator

Creedmoor, NC · On-site

$60K - $80K/yr

  • Medical

  • Retirement

  • PTO

The Sales Coordinator plays a critical role in supporting Ontic's commercial organization through ... technical support and product selection * Coordinate regular update of customer price lists

Ontic

Sales Coordinator

Creedmoor, NC

$60K - $80K/yr

  • Medical

  • Retirement

  • PTO

The Sales Coordinator plays a critical role in supporting Ontic's commercial organization through ... technical support and product selection * Coordinate regular update of customer price lists

IONNA

Field Service Coordinator

Raleigh, NC · On-site

$65K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Field Service Coordinator Reports To: Field Service Manager This role requires a full-time onsite ... Experience working within field service, maintenance, technical support, facilities management, or ...

IONNA LLC

Field Service Coordinator

Raleigh, NC · On-site

$65K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Field Service Coordinator Reports To: Field Service Manager This role requires a full-time onsite ... Experience working within field service, maintenance, technical support, facilities management, or ...

L C Industries

Coordinator, Help Desk

Durham, NC · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

ABOUT THIS ROLE The Coordinator, Help Desk, provides Tier 1 and Tier 2 support for users across ... Customer service and technical support * Basic M365, Exchange, AD, AzureAD, Entra administration

Caterpillar

Safety Systems Engineering Coordinator

Clayton, NC · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... technical support for machine development programs. • Lead or support troubleshooting and ... project coordination skills. • Strong analytical and problem-solving capabilities. • Proven ...

AthletiCo

Front Office Coordinator - Garner, NC

Garner, NC · On-site

$14.75 - $19.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Patient Experience Coordinator At Athletico, we believe in the power of support - because a little ... technical support from the Patient Experience Specialist (PES). Benefits offered with this ...

Hansoninc

Electrical Controls Engineer - Power

Raleigh, NC

$77K - $104K/yr

  • Medical

  • Retirement

Develop control and monitoring schemes that support coordination between substations, transmission ... Technical specifications and standards * Support responses to technical questions during design ...

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All JobsTechnical Support JobsTechnical Support Coordinator JobsTechnical Support Coordinator Jobs in Raleigh, NC

Technical Support Coordinator information

See Raleigh, NC salary details

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How much do technical support coordinator jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for technical support coordinator in Raleigh, NC is $23.21, according to ZipRecruiter salary data. Most workers in this role earn between $17.26 and $28.94 per hour, depending on experience, location, and employer.

What are some common challenges faced by technical support coordinators, and how can they be managed effectively?

Technical Support Coordinators often face the challenge of juggling multiple priorities, such as managing support tickets, coordinating with technical teams, and ensuring timely responses to customer inquiries. Balancing urgent requests with ongoing projects requires strong organizational skills and effective communication. Proactive time management, utilizing help desk software, and maintaining clear documentation can help manage these challenges. Additionally, building strong relationships with both customers and internal teams fosters smoother collaboration and faster issue resolution.

What does a technical support coordinator do?

A technical support coordinator manages and oversees technical support teams, ensuring customer issues are resolved efficiently. They coordinate troubleshooting efforts, communicate with clients, and may use tools like ticketing systems to track and prioritize support requests.

What is the difference between Technical Support Coordinator vs Technical Support Specialist?

AspectTechnical Support CoordinatorTechnical Support Specialist
CredentialsTypically requires an associate's or bachelor's degree in IT or related fieldSimilar educational requirements, often with certifications like CompTIA A+ or Network+
Work EnvironmentOffice and remote support, coordinating support activitiesCustomer-facing support, troubleshooting technical issues
Employer & Industry UsageUsed in IT departments across various industriesCommon in tech companies, service providers, and IT support firms
Search & Comparison IntentOften compared for coordination and administrative roles in supportCompared for direct technical troubleshooting roles

The main difference is that a Technical Support Coordinator focuses on organizing and managing support processes, while a Technical Support Specialist primarily handles direct technical troubleshooting. Both roles require similar credentials and work environments, but their core responsibilities differ in scope and focus.

What are the key skills and qualifications needed to thrive as a technical support coordinator?

To thrive as a Technical Support Coordinator, you need strong troubleshooting abilities, a solid understanding of IT systems, and typically a degree in information technology or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or ITIL are often required. Excellent communication, patience, and multitasking skills help in effectively assisting users and coordinating support teams. These competencies are crucial to ensure timely problem resolution, high user satisfaction, and efficient support operations.

What are the most commonly searched types of Technical Support jobs in Raleigh, NC?

The most popular types of Technical Support jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Technical Support Coordinator jobs?

Cities near Raleigh, NC with the most Technical Support Coordinator job openings:

Technical Support Coordinator jobs near you

Proposal Coordinator

Planate Management Group

Raleigh, NC • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

Job description

Planate Management Group (PMG) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) headquartered in Alexandria, Virginia, and Orlando, Florida USA with a technical support center in South East Asia and East Africa, that provides program management and facilities engineering services worldwide. Planate is a small business provider of planning, design, infrastructure management, technical consulting, engineering, and construction management services in support of the US Department of Defense (DOD) and its Service (Army, Air Force, Navy, Marine Corps) missions, along with other US federal agencies, all over the world. 

We are seeking a skilled Proposal Coordinator, you will collaborate with cross-functional teams to develop winning proposals and Statements of Qualifications (SOQs), and support interview preparation and presentations. In partnership with the Proposal Manager, you will manage the full proposal lifecycle, ensuring all deliverables meet compliance requirements. Your responsibilities include leading proposal kick-off meetings, developing and managing production schedules, supporting technical project managers in formulating win themes, drafting and editing content, and coordinating final production and submission.  

Key Responsibilities:

  • Analyze and interpret Requests for Proposals (RFPs), Requests for Quotations (RFQs), Requests for Information (RFIs), Expressions of Interest (EOIs), Sources Sought (SS), Statements of Qualifications (SOQs), and other solicitation documents. 
  • Develop and maintain compliance matrices to ensure all proposal requirements are addressed. 
  • Lead or participate in proposal kick-off meetings to establish strategy, schedules, responsibilities, and submission requirements. 
  • Coordinate the development of proposals, qualifications packages, and other marketing submissions. 
  • Research, write, edit, and format proposal content to ensure clarity, consistency, and compliance. 
  • Collaborate with technical project managers and subject matter experts to develop win themes and compelling proposal narratives. 
  • Coordinate the collection of supporting materials, including technical write-ups, resumes/CVs, project experience, past performance information, graphics, and forms. 
  • Manage proposal correspondence, updates, amendments, and document control throughout the proposal process. 
  • Facilitate proposal reviews and support the production of final deliverables. 
  • Coordinate final assembly, formatting, printing, binding, and electronic submission of proposal packages as required. 
  • Maintain and organize proposal libraries, including documents, graphics, photographs, and other reusable content. 

Qualifications to be successful in the role:

  • Bachelor's degree in Journalism, Communications, Marketing, Business Administration, or a related field, or an equivalent combination of education and experience. 
  • 1–3 years of experience in proposal coordination, proposal writing, or technical writing. 
  • Experience preparing responses to RFPs, RFQs, RFIs, EOIs, Sources Sought (SS), and Statements of Qualifications (SOQs), preferably within the A/E industry. 
  • Strong proposal writing, editing, proofreading, and communication skills. 
  • Excellent organizational skills with the ability to manage multiple deadlines and projects simultaneously. 
  • Strong attention to detail and commitment to producing high-quality, compliant deliverables. 
  • Proficiency in Microsoft Office Suite, particularly Microsoft Word, and Adobe applications. 
  • Ability to collaborate effectively with cross-functional teams and stakeholders. 
  • Self-motivated, adaptable, and able to perform in a fast-paced environment. 
  • Familiarity with government contracting processes is an advantage. 

Why Planate? 

Planate Management Group is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. 

Joining the Planate team opens you to an experience working for a Global company where you are among a team that is considered a premier trusted partner for planning, design, engineering, asset management, and professional service solutions anytime, anywhere.  We Take Care of Our Own; Personally, and Profession. 

Full-time employees enjoy the following benefits:

  • Medical insurance/Dental/Vision Insurance
  • 401K plan eligibility upon hire
  • Health and Savings Account plan
  • Life/AD&D Insurance Coverage
  • Short-Term Disability Insurance Coverage
  • Paid Holidays
  • Paid Time Off
  • Wellness Offering
  • Training and Development
  • License/Certification support
  • Recognition and Rewards program
  • Travel Insurance

We’d love for you to be a part of our Global workforce, helping us serve as an effective and integrated partner to advance every client's mission!

Employment Type: FULL_TIME

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