Overview Our Branch Technical Support Manager is responsible for the coordination and provision of support services at our branches/remote sites inclusive of end-user technologies, network gear ...
Overview Our Branch Technical Support Manager is responsible for the coordination and provision of support services at our branches/remote sites inclusive of end-user technologies, network gear ...
Overview Our Branch Technical Support Manager is responsible for the coordination and provision of support services at our branches/remote sites inclusive of end-user technologies, network gear ...
Overview Our Branch Technical Support Manager is responsible for the coordination and provision of support services at our branches/remote sites inclusive of end-user technologies, network gear ...
Overview Our Branch Technical Support Manager is responsible for the coordination and provision of support services at our branches/remote sites inclusive of end-user technologies, network gear ...
Overview Our Branch Technical Support Manager is responsible for the coordination and provision of support services at our branches/remote sites inclusive of end-user technologies, network gear ...
Branch Technical Support Manager
Raleigh, NC · On-site
$110 - $140/hr
Overview Our Branch Technical Support Manager is responsible for the coordination and provision of support services at our branches/remote sites inclusive of end-user technologies, network gear ...
Branch Technical Support Manager
Raleigh, NC · On-site
$110 - $140/hr
Overview Our Branch Technical Support Manager is responsible for the coordination and provision of support services at our branches/remote sites inclusive of end-user technologies, network gear ...
Technical Support Engineer
Raleigh, NC · On-site
$60 - $80/hr
English / Spanish ) The Technical Support Team is responsible for managing prompt resolution of global customer and partner service requests in a highly secured environment. The Technical Support ...
New
Technical Support Engineer
Raleigh, NC · On-site
$60 - $80/hr
English / Spanish ) The Technical Support Team is responsible for managing prompt resolution of global customer and partner service requests in a highly secured environment. The Technical Support ...
New
Technical Support Engineer
Raleigh, NC · On-site
The Technical Support Team is responsible for managing prompt resolution to global customer and partner service requests in a highly secured environment. The primary function of this position is to ...
Technical Support Engineer
Raleigh, NC · On-site
The Technical Support Team is responsible for managing prompt resolution to global customer and partner service requests in a highly secured environment. The primary function of this position is to ...
Technical Support Specialist
Raleigh, NC · On-site
$45K - $50K/yr
This will be a junior level, fast paced position, and you will be doing level 1 support for ... Time management skills * Ability to develop relationships with clients and internal staff * Follow ...
Technical Support Specialist
Raleigh, NC · On-site
$45K - $50K/yr
This will be a junior level, fast paced position, and you will be doing level 1 support for ... Time management skills * Ability to develop relationships with clients and internal staff * Follow ...
Technical Support Specialist
Raleigh, NC · On-site
$45K - $50K/yr
This will be a junior level, fast paced position, and you will be doing level 1 support for ... Time management skills * Ability to develop relationships with clients and internal staff * Follow ...
Quick apply
Technical Support Specialist
Raleigh, NC · On-site
$45K - $50K/yr
This will be a junior level, fast paced position, and you will be doing level 1 support for ... Time management skills * Ability to develop relationships with clients and internal staff * Follow ...
Technical Support Engineer
Raleigh, NC · On-site
The Technical Support Team is responsible for managing prompt resolution to global customer and partner service requests in a highly secured environment. The primary function of this position is to ...
Technical Support Engineer
Raleigh, NC · On-site
The Technical Support Team is responsible for managing prompt resolution to global customer and partner service requests in a highly secured environment. The primary function of this position is to ...
Technical Support Engineer
Raleigh, NC · On-site
The Technical Support Team is responsible for managing prompt resolution to global customer and partner service requests in a highly secured environment. The primary function of this position is to ...
Technical Support Engineer
Raleigh, NC · On-site
The Technical Support Team is responsible for managing prompt resolution to global customer and partner service requests in a highly secured environment. The primary function of this position is to ...
Technical Support Engineer
Raleigh, NC · On-site
Based in Raleigh, NC, we provide specialized managed IT services to dental and medical practices ... About the Role We are looking for an experienced Technical Support Engineer to tackle complex ...
Technical Support Engineer
Raleigh, NC · On-site
Based in Raleigh, NC, we provide specialized managed IT services to dental and medical practices ... About the Role We are looking for an experienced Technical Support Engineer to tackle complex ...
Technical Support Engineer
Raleigh, NC · On-site
$70 - $100/hr
## Technical Support EngineerApplylocations: Raleightime type: Full timeposted on: Posted Yesterdayjob ... Experience in Vulnerability Management and Web Application Security/Firewall application support.
Technical Support Engineer
Raleigh, NC · On-site
$70 - $100/hr
## Technical Support EngineerApplylocations: Raleightime type: Full timeposted on: Posted Yesterdayjob ... Experience in Vulnerability Management and Web Application Security/Firewall application support.
Technical Support Engineer
Raleigh, NC · On-site
Lead in resolving technical issues, provide top-tier support, and contribute to world-class ... Experience in Vulnerability Management and Web Application Security/Firewall application support.
Technical Support Engineer
Raleigh, NC · On-site
Lead in resolving technical issues, provide top-tier support, and contribute to world-class ... Experience in Vulnerability Management and Web Application Security/Firewall application support.
Lead in resolving technical issues, provide top-tier support, and contribute to world-class ... Experience in Vulnerability Management and Web Application Security/Firewall application support.
Lead in resolving technical issues, provide top-tier support, and contribute to world-class ... Experience in Vulnerability Management and Web Application Security/Firewall application support.
Technical Support Engineer
Raleigh, NC · On-site
Lead in resolving technical issues, provide top-tier support, and contribute to world-class ... Experience in Vulnerability Management and Web Application Security/Firewall application support.
Technical Support Engineer
Raleigh, NC · On-site
Lead in resolving technical issues, provide top-tier support, and contribute to world-class ... Experience in Vulnerability Management and Web Application Security/Firewall application support.
Technical Support Analyst
Raleigh, NC · On-site
The Technical Support Analyst will provide technical support to customers who are experiencing ... Bandmates and managers are not allowed to interrupt your PTO - not even with email. * Additional ...
Technical Support Analyst
Raleigh, NC · On-site
The Technical Support Analyst will provide technical support to customers who are experiencing ... Bandmates and managers are not allowed to interrupt your PTO - not even with email. * Additional ...
Technical Support Analyst
Raleigh, NC · On-site
The Technical Support Analyst will provide technical support to customers who are experiencing ... Bandmates and managers are not allowed to interrupt your PTO - not even with email. * Additional ...
Quick apply
Technical Support Analyst
Raleigh, NC · On-site
The Technical Support Analyst will provide technical support to customers who are experiencing ... Bandmates and managers are not allowed to interrupt your PTO - not even with email. * Additional ...
Technical Support Specialist
Raleigh, NC · Remote
$64K - $88K/yr
Manage support requests through phone, email, customer portals, and other support channels. * Escalate complex technical issues to engineering, Research & Development, or other support teams when ...
Technical Support Specialist
Raleigh, NC · Remote
$64K - $88K/yr
Manage support requests through phone, email, customer portals, and other support channels. * Escalate complex technical issues to engineering, Research & Development, or other support teams when ...
The Technical Support Analyst will provide technical support to customers who are experiencing ... Bandmates and managers are not allowed to interrupt your PTO - not even with email. * Additional ...
The Technical Support Analyst will provide technical support to customers who are experiencing ... Bandmates and managers are not allowed to interrupt your PTO - not even with email. * Additional ...
Technical Support Specialist plays a critical role in the customer life cycle and is responsible ... Manage custom development work and SOWs. Qualifications & Skills: * Bilinugal in English and ...
Quick apply
Technical Support Specialist plays a critical role in the customer life cycle and is responsible ... Manage custom development work and SOWs. Qualifications & Skills: * Bilinugal in English and ...
Technical Support Manager information
See Cary, NC salary details
$27.3K - $37.3K
0% of jobs
$37.3K - $47.2K
5% of jobs
$47.2K - $57.1K
17% of jobs
$58.6K is the 25th percentile. Wages below this are outliers.
$57.1K - $67.1K
22% of jobs
The median wage is $70.4K / yr.
$67.1K - $77K
19% of jobs
$77K - $87K
8% of jobs
$91.4K is the 75th percentile. Wages above this are outliers.
$87K - $96.9K
9% of jobs
$96.9K - $106.8K
6% of jobs
$106.8K - $116.8K
5% of jobs
$116.8K - $126.7K
5% of jobs
$126.7K - $136.6K
3% of jobs
$27.3K
$79.6K
$136.6K
How much do technical support manager jobs pay per year?
As of Sep 4, 2026, the average yearly pay for technical support manager in Cary, NC is $79,591.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,200.00 and $96,300.00 per year, depending on experience, location, and employer.
What is a technical support manager?
A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.
What does a technical support manager do?
A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.
What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?
To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.
What are some common challenges faced by technical support managers, and how can they address them?
Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.
What is the difference between Technical Support Manager vs Technical Support Specialist?
| Aspect | Technical Support Manager | Technical Support Specialist |
|---|---|---|
| Required Credentials | Bachelor's degree in IT, Computer Science, or related field; often leadership experience | Associate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft) |
| Work Environment | Supervisory role overseeing support teams, managing escalations | Hands-on technical support, troubleshooting customer issues |
| Employer & Industry Usage | IT departments, tech companies, customer service centers | Help desks, technical support centers, IT service providers |
The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.
How much does a technical support manager make in the US?
The average salary for a technical support manager in the US is around $70,000 to $100,000 per year, depending on experience, industry, and location. Managers with certifications or specialized technical skills may earn higher salaries, and the role often involves overseeing support teams and utilizing help desk software.
More about Technical Support Manager jobs
What are the most commonly searched types of Technical Support jobs in Cary, NC?
The most popular types of Technical Support jobs in Cary, NC are:
What are popular job titles related to Technical Support Manager jobs in Cary, NC?
For Technical Support Manager jobs in Cary, NC, the most frequently searched job titles are:
What job categories do people searching Technical Support Manager jobs in Cary, NC look for?
The top searched job categories for Technical Support Manager jobs in Cary, NC are:
What cities near Cary, NC are hiring for Technical Support Manager jobs?
Cities near Cary, NC with the most Technical Support Manager job openings:
First Citizens Bank rating
7.4
Based on 106 frontline employees who took The Breakroom Quiz
107th of 174 rated banks
Job description
Overview
Our Branch Technical Support Manager is responsible for the coordination and provision of support services at our branches/remote sites inclusive of end-user technologies, network gear, circuits, servers and key peripherals. This person will have familiarity with retail banking operations and will have solid communication skills as they engage service partners(internal and external). .
Responsibilities & Qualifications
Duties & Responsibilities:
Project and Product Management - Provides direction and oversight to IT projects and products. Assigns project tasks, drives project schedules, product releases, and conveys results or updates to the appropriate parties. Develops and utilizes methods of tracking performance.
Managerial Functions - Establishes and monitors expectations to achieve company and department goals. Makes appropriate changes to IT policies, standards, procedures, and efficiencies in order to meet objectives. Manages the performance, training, and evaluation of assigned staff. Maximizes department achievements by providing professional development. Ensures bank needs are met through prioritization and resource allocation. Supports budget forecasting, capital planning and invoicing.
Business Support - Directs programming, business analysis, or testing activities, including the determination of scope, time and cost estimates, and system impact within user requests. Facilitates system modifications within existing system architecture and assists with architectural changes as necessary. Elicits and refines business technology roadmaps, including setting priority and understanding cross team impacts.
Technical Expertise - Serves as a technical expert and strategic leader to senior management, associates, and business units. Ensures that team activities comply with all appropriate configuration, change controls, and security standards. Participates in business meetings and special projects to provide insight on end-user needs. Keeps abreast of industry trends. Identifies and holds accountable vendors in support of system updates and maintenance.
Position Specific Skills:
Previous leadership for technical implementation
Knowledge of Standard Development Life Cycles (like Waterfall or Agile)
Knowledge of system and data design
Qualifications:
Bachelor's Degree and 6 years of experience in Applications development, applications analysis or systems engineering OR High School Diploma or GED and 10 years of experience in Applications development, applications analysis or systems engineering
Additional Information
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.
Our Branch Technical Support Manager is responsible for the coordination and provision of support services at our branches/remote sites inclusive of end-user technologies, network gear, circuits, servers and key peripherals. This person will have familiarity with retail banking operations and will have solid communication skills as they engage service partners(internal and external). .
Responsibilities & Qualifications
Duties & Responsibilities:
Project and Product Management - Provides direction and oversight to IT projects and products. Assigns project tasks, drives project schedules, product releases, and conveys results or updates to the appropriate parties. Develops and utilizes methods of tracking performance.
Managerial Functions - Establishes and monitors expectations to achieve company and department goals. Makes appropriate changes to IT policies, standards, procedures, and efficiencies in order to meet objectives. Manages the performance, training, and evaluation of assigned staff. Maximizes department achievements by providing professional development. Ensures bank needs are met through prioritization and resource allocation. Supports budget forecasting, capital planning and invoicing.
Business Support - Directs programming, business analysis, or testing activities, including the determination of scope, time and cost estimates, and system impact within user requests. Facilitates system modifications within existing system architecture and assists with architectural changes as necessary. Elicits and refines business technology roadmaps, including setting priority and understanding cross team impacts.
Technical Expertise - Serves as a technical expert and strategic leader to senior management, associates, and business units. Ensures that team activities comply with all appropriate configuration, change controls, and security standards. Participates in business meetings and special projects to provide insight on end-user needs. Keeps abreast of industry trends. Identifies and holds accountable vendors in support of system updates and maintenance.
Position Specific Skills:
Previous leadership for technical implementation
Knowledge of Standard Development Life Cycles (like Waterfall or Agile)
Knowledge of system and data design
Qualifications:
Bachelor's Degree and 6 years of experience in Applications development, applications analysis or systems engineering OR High School Diploma or GED and 10 years of experience in Applications development, applications analysis or systems engineering
Additional Information
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.
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