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Technical Support Associate Jobs in Cary, NC (NOW HIRING)

Core Managed

Technical Support Specialist

Raleigh, NC · On-site

$45K - $50K/yr

This will be a junior level, fast paced position, and you will be doing level 1 support for ... Bachelor's degree preferred; associate degree required * Reliable vehicle * Pass a drug test and ...

Core Managed

Technical Support Specialist

Raleigh, NC · On-site

$45K - $50K/yr

This will be a junior level, fast paced position, and you will be doing level 1 support for ... Bachelor's degree preferred; associate degree required * Reliable vehicle * Pass a drug test and ...

Core Managed

Technical Support Specialist

Raleigh, NC · On-site

$45K - $50K/yr

This will be a junior level, fast paced position, and you will be doing level 1 support for ... Bachelor's degree preferred; associate degree required * Reliable vehicle * Pass a drug test and ...

Core Managed

Technical Support Specialist

Raleigh, NC · On-site

$45K - $50K/yr

This will be a junior level, fast paced position, and you will be doing level 1 support for ... Bachelor's degree preferred; associate degree required * Reliable vehicle * Pass a drug test and ...

Corning

Maintenance Support Associate

Durham, NC

$15.50 - $21.25/hr

Provides technical support to engineering team on equipment installations and upgrades. * Supports ... Associates Degree, Technical Certificate program or equivalent experience. * NFPA 70E Arc Flash ...

Corning

Maintenance Support Associate

Durham, NC

$15.50 - $21.25/hr

Provides technical support to engineering team on equipment installations and upgrades. * Supports ... Associates Degree, Technical Certificate program or equivalent experience. * NFPA 70E Arc Flash ...

Corning

Maintenance Support Associate

Durham, NC · On-site

$15.50 - $21.25/hr

Provides technical support to engineering team on equipment installations and upgrades. * Supports ... Associates Degree, Technical Certificate program or equivalent experience. * NFPA 70E Arc Flash ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Cary, NC

Technical Support Associate information

See Cary, NC salary details

$10

$23

$53

How much do technical support associate jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for technical support associate in Cary, NC is $23.10, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.76 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are the most commonly searched types of Technical Support jobs in Cary, NC? The most popular types of Technical Support jobs in Cary, NC are:
What are popular job titles related to Technical Support Associate jobs in Cary, NC? For Technical Support Associate jobs in Cary, NC, the most frequently searched job titles are:
What job categories do people searching Technical Support Associate jobs in Cary, NC look for? The top searched job categories for Technical Support Associate jobs in Cary, NC are:
What cities near Cary, NC are hiring for Technical Support Associate jobs? Cities near Cary, NC with the most Technical Support Associate job openings:
Technical Support Associate jobs near you

Junior Developer/ Technical Support Associate

Integra Staffing And Search

Raleigh, NC • On-site

$65K - $84K/yr

Full-time

Re-posted 23 days ago

Job description

Job Description Junior Developer / Technical Support Associate Overview This role provides direct support to the CTO across a wide range of websites and technology initiatives. The position is hands-on and varied, with exposure to front-end and back-end development, CRM systems, integrations, automations, and AI-driven tools. The ideal candidate is a motivated self-starter with strong problem-solving skills and a willingness to learn across multiple platforms and technologies.

Core Responsibilities Assist with WordPress development, design updates, plugin management, and routine site maintenance across multiple brand websites (OTHYS, Azure, Autograph). Support the development, maintenance, and optimization of APIs (internal tools, inventory feeds, CRM integrations). Troubleshoot day-to-day technology issues across company systems, software, and user devices.

Collaborate with the CTO on new technology rollouts, automation projects, and integrations. Help implement and maintain AI-driven tools and workflows to improve efficiency in marketing, sales, and operations. Monitor and maintain website uptime, security, and performance; coordinate fixes when needed.

Provide backup support for CRM management, ensuring data accuracy and usability for brokers and agents. Document technical workflows, fixes, and processes to improve knowledge sharing and reduce bottlenecks. Test and QA new features, integrations, or tools before company-wide release.

Assist in building and refining internal reporting tools and dashboards. Tech Stack / Tools Web: WordPress (Elementor, plugins, custom fields) CRM: HubSpot and a proprietary CRM (NextJS, React, Express, NodeJS) APIs: Boats Group, Google Drive integrations, internal scrapers, inventory feeds Productivity: G-Suite (Docs, Sheets, Gmail, Admin console), Asana (project management), Slack (communication) Hosting / Infrastructure: SiteGround, Render (for scrapers), DNS management AI / Automation: ChatGPT, automation APIs, predictive analytics tools

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