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Technical Support Associate Jobs in Cary, NC (NOW HIRING)

Altec

Technical Sales Associate

Creedmoor, NC · On-site

Responsibilities Altec is currently looking for a Technical Sales Associate in Creedmoor, NC ... Advocating for customers with creative solutions while leading and supporting the sales ...

ARA

Tier 2 Cloud Support

Raleigh, NC · On-site

Applied Research Associates, Inc. (aka ARA) is an employee-owned international research and ... S. and Canada provide a broad range of technical expertise in defense, civil, and health ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Cary, NC

Technical Support Associate information

See Cary, NC salary details

$10

$23

$53

How much do technical support associate jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for technical support associate in Cary, NC is $23.10, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.76 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are the most commonly searched types of Technical Support jobs in Cary, NC? The most popular types of Technical Support jobs in Cary, NC are:
What are popular job titles related to Technical Support Associate jobs in Cary, NC? For Technical Support Associate jobs in Cary, NC, the most frequently searched job titles are:
What job categories do people searching Technical Support Associate jobs in Cary, NC look for? The top searched job categories for Technical Support Associate jobs in Cary, NC are:
What cities near Cary, NC are hiring for Technical Support Associate jobs? Cities near Cary, NC with the most Technical Support Associate job openings:
Technical Support Associate jobs near you

Technical Sales Associate

Altec

Creedmoor, NC • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Altec rating

8.2

Company rating: 8.2 out of 10

Based on 111 frontline employees who took The Breakroom Quiz

129th of 487 rated machine equipment manufacturers

Job description

Responsibilities
Altec is currently looking for a Technical Sales Associate in Creedmoor, NC. Technical Sales team members play an important role in revenue and profit growth for named accounts while providing creative, custom solutions for our customers.
We Enjoy:
  • Advocating for customers with creative solutions while leading and supporting the sales & operations processes.
  • Working within a positive and team-oriented environment, the position engages in the technical aspects of products, and the details of order award and execution.
  • Owning orders and managing the process from quoting, ordering, customer visits, and on to successful completion.

Altec is an Industry Leader at producing and selling lifting products -- bucket trucks, cranes, and equipment helping people access tough-to-reach places.
  • Since 1929, Altec has been a company committed to exceptional customer service through teamwork and continuous improvement.
  • We excel through innovative designs, integrated safety features, and dedication to total customer satisfaction.
  • Altec is present in more than 100 countries throughout the world supporting the electric utility, telecommunications, contractor, lights and signs, and tree care markets.

The ideal candidate should possess the following qualifications and skills:
  • Bachelor's Degree required
  • Two years of successful experience in Customer Service, Sales Support, or Technical Support preferred
  • Available for overnight travel up to 10%
  • Must be able to independently analyze problems & develop solutions
  • Excellent communication skills
  • Candidate must be able to independently manage their time and tasks

The position will distinguish our organization with professionalism, best practices and deliverables that build customer loyalty. Some of the responsibilities include:
  • Interact with customers in ways that add value, occasionally entertain customers ensuring a positive experience.
  • Develop and maintain knowledge of Altec products, customers, administrative and production processes.
  • Serve customers by providing quotes, pricing, change orders, shipping and delivery information, while also facilitating quality issues and hosting factory tours and inspections.
  • Work with engineering and operations teams to communicate customer needs and propose solutions.
  • Participate in events to continuously improve our organization and our team members.

Experience Level Adjustmnt
Should the selected candidate meet the qualifications of a more experienced level in the career path, the job level may be adjusted.
Benefits
Altec offers a competitive salary that rewards performance and dedication, along with a comprehensive benefits package that includes:
  • Medical, Dental, Vision and Prescription Drug Program
  • Retirement 401(k) Traditional or Roth Program Options with Company Match
  • Vacation and Holidays
  • Parental Leave
  • Short Term and Long Term Disability Leave
  • Flexible Spending Accounts
  • Tuition Assistance Program
  • Employee Assistance and Mental Health/Substance Abuse Program
  • Life Insurance, Accidental Death and Dismemberment Insurance
  • Supplemental Insurance including Hospital Indemnity, Critical Illness and Accident Insurance
  • Additional Wellness Programs and Rewards Available

EEO Statement
Altec Industries, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, color, religion, sexual orientation, gender identity, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law. Altec strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.

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