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Technical Support Associate Jobs in Boone, NC (NOW HIRING)

Samaritan's Purse

Audiovisual Support Engineer

Boone, NC · On-site

$70K - $92K/yr

... technical support. * Collaborate with IT teams, facilities, contractors, vendors, and project ... Associate's Degree and six (6) to ten (10) years of related work experience, training, and/or ...

Snap-on Inc

Maintenance Technician

Elizabethton, TN · On-site

Provide technical support and guidance to Mechatronics Technicians in an effort to troubleshoot ... Qualifications REQUIREMENTS: * 2 Year Associates Degree in Electronics or equivalent. * Minimum of ...

Snap-on Inc

Maintenance Technician

Elizabethton, TN · On-site

Provide technical support and guidance to Mechatronics Technicians in an effort to troubleshoot ... Qualifications REQUIREMENTS: * 2 Year Associates Degree in Electronics or equivalent. * Minimum of ...

Snap-on Inc

Maintenance Technician

Elizabethton, TN · On-site

Provide technical support and guidance to Mechatronics Technicians in an effort to troubleshoot ... REQUIREMENTS: * 2 Year Associates Degree in Electronics or equivalent. * Minimum of five years ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Boone, NC

Technical Support Associate information

See Boone, NC salary details

$9

$21

$50

How much do technical support associate jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for technical support associate in Boone, NC is $21.61, according to ZipRecruiter salary data. Most workers in this role earn between $16.20 and $23.12 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What job categories do people searching Technical Support Associate jobs in Boone, NC look for?

The top searched job categories for Technical Support Associate jobs in Boone, NC are:

What cities near Boone, NC are hiring for Technical Support Associate jobs?

Cities near Boone, NC with the most Technical Support Associate job openings:

Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Boone, NC as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $44,939 per year, or $21.6 per hour.

Audiovisual Support Engineer

Samaritan's Purse

Boone, NC • On-site

$70K - $92K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 25 days ago

Samaritan's Purse rating

9.6

Company rating: 9.6 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

3rd of 781 rated non-profit organizations

Job description

Get Involved!
What do we believe?
Demonstrate Biblical Integrity
At Samaritan's Purse, the Gospel is the center of all we do! We start each day with a time of devotions and prayer for each other, our staff, and volunteers who serve around the world. As a faith-driven organization, our Statement of Faith shapes every aspect of our global work.
Please take time to review the following link as you consider working with us: https://www.samaritanspurse.org/our-ministry/statement-of-faith/
What is the opportunity?
Respond with Compassionate Action
We are seeking an Audiovisual Support Engineer to join our Information Technology team in Boone, NC. Through humanitarian work, the goal and purpose of Samaritan's Purse are to help people in Jesus' name and share the Gospel of Jesus Christ.
In the role of Audiovisual Support Engineer,you will have the opportunity to:
  • Maintain a personal, active relationship with Jesus Christ and is a consistent witness for Jesus Christ.
  • Design and engineer tailored A/V and unified communications solutions by selecting appropriate technologies, components, and vendors to meet organizational and ministry needs.
  • Integrate, configure, program, and calibrate A/V hardware and software to deliver reliable, interoperable systems across meeting rooms and workspaces.
  • Diagnose and resolve A/V system issues through effective troubleshooting, root-cause analysis, testing, and on-site or remote technical support.
  • Collaborate with IT teams, facilities, contractors, vendors, and project managers to successfully plan, implement, and maintain A/V solutions aligned with operational goals.
  • Develop system documentation and user guidance, provide staff training, and support ongoing maintenance, upgrades, and after-hours service requirements to ensure long-term system reliability and adoption.
  • Other duties as assigned.

What are the qualifications?
Serve with Excellence
As a qualified candidate, you will have the following skills and experience:
  • Bachelor's Degree in Information Technology, Production Engineering, or related field and four (4) to seven (7) years of experience, or an Associate's Degree and six (6) to ten (10) years of related work experience, training, and/or certifications. An equivalent combination of education and experience will be considered.
  • Strong knowledge of enterprise AV systems, including Crestron, Q-SYS, and Extron. Experience supporting Joint Operations and Situation Room environments. Experience deploying conferencing solutions such as Zoom Rooms and Microsoft Teams Rooms.
  • Knowledge of professional audio systems, AV-over-IP technologies such as Dante and NDI, and basic networking concepts.
  • Ability to install, configure, and troubleshoot AV hardware and collaboration technologies, including cameras, displays, LED walls, switchers, signal distribution systems, and interactive devices.

What are the benefits?
Walk in Bold Faith
Samaritan's Purse is proud to offer a competitive benefits package, including:
  • On-site Medical Clinic (staff and dependents)
  • Medical, prescription, dental & vision insurance
  • Flexible Spending Account (FSA)
  • Long-term and Short-term disability insurance
  • Paid Family Medical Leave
  • Term Life Insurance
  • 401(k) retirement savings plan
  • 10 paid holidays
  • 12 vacation/personal days
  • 10 sick days

Type: Full-Time
Department: Information Technology
Location: (On-Site) Boone, NC
Language Requirement: Fluency in English (required)

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