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Senior Technical Support Jobs in Raleigh, NC (NOW HIRING)

AGBO

Senior Technical Designer, Events

Raleigh, NC · On-site

$99K - $106K/yr

AGBO is looking for a Senior Technical Designer to support the execution of large-scale Live Events on an unannounced video game title. Working closely with the Live Events Director, you will help ...

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Senior Technical Support information

See Raleigh, NC salary details

$32.6K

$107.6K

$222.1K

How much do senior technical support jobs pay per year?

As of Aug 14, 2026, the average yearly pay for senior technical support in Raleigh, NC is $107,565.00, according to ZipRecruiter salary data. Most workers in this role earn between $85,500.00 and $118,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a senior technical support specialist, and why are they important?

To excel as a Senior Technical Support specialist, you need advanced troubleshooting skills, in-depth knowledge of operating systems and networks, and typically several years of experience in IT support roles. Familiarity with ticketing systems like Zendesk or ServiceNow, remote diagnostic tools, and relevant certifications such as CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are highly valuable. Strong communication, patience, and problem-solving abilities enable you to resolve complex issues and guide both users and junior staff. These skills are crucial for minimizing downtime, ensuring customer satisfaction, and maintaining efficient IT operations.

What is a senior technical support?

Senior Technical Support specialists are experienced professionals who provide advanced assistance and troubleshooting for technical issues related to products, services, or systems. They handle complex problems that frontline support staff cannot resolve and often serve as a bridge between customers and engineering teams. Their responsibilities may include mentoring junior staff, creating documentation, and ensuring customer satisfaction through effective problem resolution.

What is the difference between Senior Technical Support vs Technical Support?

AspectSenior Technical SupportTechnical Support
Required CredentialsTypically requires 3+ years experience, certifications like CompTIA A+ or Network+, and advanced troubleshooting skillsEntry to mid-level certifications, such as CompTIA A+; less experience needed
Work EnvironmentSupports complex technical issues, often in enterprise or corporate settingsHandles basic to moderate customer issues, often in call centers or help desks
Employer & Industry UsageUsed across IT, telecommunications, and technology companies for experienced support rolesCommon in retail, small business, and entry-level IT support roles

Senior Technical Support professionals handle more complex issues, require more experience and certifications, and often work in larger organizations. Technical Support roles are more entry-level, focusing on basic troubleshooting and customer assistance. The main difference lies in experience, complexity of issues handled, and scope of responsibilities.

How does a senior technical support professional typically interact with other departments to resolve complex customer issues?

Senior Technical Support professionals often collaborate closely with engineering, product management, and quality assurance teams to address complex technical challenges. When an issue exceeds frontline troubleshooting, they escalate cases, provide detailed diagnostics, and may participate in cross-functional meetings to ensure timely resolution. This collaboration not only facilitates faster solutions for customers but also helps identify recurring problems and drive product improvements. Effective communication and teamwork are essential skills in this role, as it often acts as a bridge between the customer and internal technical teams.

What are the most commonly searched types of Technical Support jobs in Raleigh, NC?

The most popular types of Technical Support jobs in Raleigh, NC are:

What are popular job titles related to Senior Technical Support jobs in Raleigh, NC?

For Senior Technical Support jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Senior Technical Support jobs in Raleigh, NC look for?

The top searched job categories for Senior Technical Support jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Senior Technical Support jobs?

Cities near Raleigh, NC with the most Senior Technical Support job openings:

Senior Technical Support jobs near you
Infographic showing various Senior Technical Support job openings in Raleigh, NC as of August 2026, with employment types broken down into 94% Full Time, and 6% Nights. Highlights an 76% In-person, and 24% Remote job distribution, with an average salary of $107,565 per year, or $51.7 per hour.

Senior Data Engineer - LOCALS Preferred

Software People, Inc.

Durham, NC • On-site

$96K - $130K/yr

Other

Re-posted 17 days ago

Job description

Hi,

I hope this message finds you well. My name is Srikanth, and I am a Senior Technical Recruiter at Software People Inc. I came across your profile and wanted to reach out regarding an exciting Senior Data Engineer opportunity with our client in Durham, NC.

Here are the key details of the role:

Position: Senior Data Engineer
Location: Durham, NC (Onsite from day 1 / Hybrid)
Duration: 12+ months

Job Overview: This position will focus on supporting the development, implementation, and maintenance of a new Child Welfare System, specifically assisting with data conversion activities from legacy systems and counties to the new Salesforce platform.

Key Responsibilities:

  • Learn and understand a broad range of DHHS's data resources and their business applications.
  • Drive digital transformation initiatives across the program.
  • Recognize and adopt best practices in data transformation: data integrity, test design, analysis, validation, and documentation.
  • Design and support a platform providing secured access to large datasets.
  • Own the design, development, and maintenance of ongoing metrics, reports, analyses, and dashboards.
  • Provide advanced data support to the data engineering and ETL teams.
  • Collaborate with technical support teams and business owners to ensure seamless operations.
  • Develop processes to enhance the quality and efficiency of quality control checks.
  • Design, build data pipelines, automate tasks, and work with large datasets.
  • Tune application and query performance using SQL profiling tools.
  • Stay up to date with advancements in big data technologies and scale data architecture using Azure, AWS, or public cloud tools.

Required Skills/Experience:

  • Strong experience in data engineering, data analysis, and ETL processes.
  • Expertise in SQL, data modeling, and working with large datasets.
  • Familiarity with cloud platforms like AWS or Azure.
  • Experience in designing and maintaining data pipelines, dashboards, and reports.
  • Excellent communication skills, with the ability to present to executive teams and business stakeholders.
  • Experience with data quality improvement and error resolution.

If you're interested in learning more about this role or feel it aligns with your skills and experience, please don't hesitate to reach out. I'd love to discuss this opportunity with you in more detail.

You can contact me at or by phone at .

Looking forward to hearing from you!

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