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Senior Technical Support Jobs in Raleigh, NC (NOW HIRING)

Atcom

Senior Technical Business Analyst

Raleigh, NC ยท On-site

$90 - $140/hr

We are looking for a Senior Technical Business Analyst who can lead requirements discovery with ... Nutrition Support - guidance from a professional nutritionist to help you stay healthy and ...

New

PowerSecure

Sr Technical Sourcing Specialist

Durham, NC ยท On-site

The Sr Technical Sourcing Specialist is responsible for qualifying, developing, and selecting ... Lead supplier qualification and development programs that support fabrication and manufacturing ...

AGBO

Senior Technical Designer, Events

Raleigh, NC ยท On-site

$99K - $106K/yr

They are seeking a Senior Technical Designer to support the execution of large-scale Live Events for an unannounced video game title, contributing to innovative event design and ensuring a high ...

Epic Games

Senior Technical Artist

Cary, NC ยท On-site

$117K - $140K/yr

What You'll Do Epic is looking for a Technical Artist with a strong focus on material creation to ... solutions that support Fortnite's visual style across many platforms. In this role, you will

STI

Active Directory Technical Specialist

Raleigh, NC ยท On-site

Senior Technical Support Specialist [Must have Active Directory, Servicenow] Century Center, Raleigh NC 12+ months Description: The NC DIT-Transportation is seeking a Technical Specialist resource ...

FHI 360

Senior Technical Advisor, Supply Chain

Durham, NC ยท On-site

$138K/yr

Directs technical support for commodity security across different technical sectors as needed ... Senior Technical Director. * Ensures supply chain design incountries is built on the national ...

NetApp

Sr. Technical Marketing Engineer

Morrisville, NC ยท On-site +1

$196K/yr

Conduct sales, partner, and customer workshops, technical deep dives, briefings, RFP support, and executive presentations. * Drive automation, validation tools, deployment frameworks, monitoring ...

AGBO Films LLC

Senior Technical Designer, Events

Raleigh, NC ยท On-site

$99K - $106K/yr

AGBO is looking for a Senior Technical Designer to support the execution of large-scale Live Events on an unannounced video game title. Working closely with the Live Events Director, you will help ...

AGBO

Senior Technical Designer, Events

Raleigh, NC ยท On-site

$99K - $106K/yr

AGBO is looking for a Senior Technical Designer to support the execution of large-scale Live Events on an unannounced video game title. Working closely with the Live Events Director, you will help ...

Apex Systems

Sr Technical Project/Program Manager

Durham, NC ยท On-site

$100K - $137K/yr

Job#: 3047017 St Technical Project/Program Manager Location: Durham, North Carolina (Partial Remote ... You can access a full list of our benefits, programs, support teams and resources within our ...

AGBO

Senior Technical Designer, Events

Raleigh, NC ยท On-site

$99K - $106K/yr

AGBO is looking for a Senior Technical Designer to support the execution of large-scale Live Events on an unannounced video game title. Working closely with the Live Events Director, you will help ...

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Showing results 41-60

All JobsTechnical Support JobsSenior Technical Support JobsSenior Technical Support Jobs in Raleigh, NC

Senior Technical Support information

See Raleigh, NC salary details

$29.6K

$97.7K

$201.7K

How much do senior technical support jobs pay per year?

As of Sep 4, 2026, the average yearly pay for senior technical support in Raleigh, NC is $97,699.00, according to ZipRecruiter salary data. Most workers in this role earn between $77,700.00 and $107,300.00 per year, depending on experience, location, and employer.

What is a senior technical support?

Senior Technical Support specialists are experienced professionals who provide advanced assistance and troubleshooting for technical issues related to products, services, or systems. They handle complex problems that frontline support staff cannot resolve and often serve as a bridge between customers and engineering teams. Their responsibilities may include mentoring junior staff, creating documentation, and ensuring customer satisfaction through effective problem resolution.

How does a senior technical support professional typically interact with other departments to resolve complex customer issues?

Senior Technical Support professionals often collaborate closely with engineering, product management, and quality assurance teams to address complex technical challenges. When an issue exceeds frontline troubleshooting, they escalate cases, provide detailed diagnostics, and may participate in cross-functional meetings to ensure timely resolution. This collaboration not only facilitates faster solutions for customers but also helps identify recurring problems and drive product improvements. Effective communication and teamwork are essential skills in this role, as it often acts as a bridge between the customer and internal technical teams.

What are the key skills and qualifications needed to thrive as a senior technical support specialist, and why are they important?

To excel as a Senior Technical Support specialist, you need advanced troubleshooting skills, in-depth knowledge of operating systems and networks, and typically several years of experience in IT support roles. Familiarity with ticketing systems like Zendesk or ServiceNow, remote diagnostic tools, and relevant certifications such as CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are highly valuable. Strong communication, patience, and problem-solving abilities enable you to resolve complex issues and guide both users and junior staff. These skills are crucial for minimizing downtime, ensuring customer satisfaction, and maintaining efficient IT operations.

What is the difference between Senior Technical Support vs Technical Support?

AspectSenior Technical SupportTechnical Support
Required CredentialsTypically requires 3+ years experience, certifications like CompTIA A+ or Network+, and advanced troubleshooting skillsEntry to mid-level certifications, such as CompTIA A+; less experience needed
Work EnvironmentSupports complex technical issues, often in enterprise or corporate settingsHandles basic to moderate customer issues, often in call centers or help desks
Employer & Industry UsageUsed across IT, telecommunications, and technology companies for experienced support rolesCommon in retail, small business, and entry-level IT support roles

Senior Technical Support professionals handle more complex issues, require more experience and certifications, and often work in larger organizations. Technical Support roles are more entry-level, focusing on basic troubleshooting and customer assistance. The main difference lies in experience, complexity of issues handled, and scope of responsibilities.

What are the most commonly searched types of Technical Support jobs in Raleigh, NC?

The most popular types of Technical Support jobs in Raleigh, NC are:

What are popular job titles related to Senior Technical Support jobs in Raleigh, NC?

For Senior Technical Support jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Senior Technical Support jobs in Raleigh, NC look for?

The top searched job categories for Senior Technical Support jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Senior Technical Support jobs?

Cities near Raleigh, NC with the most Senior Technical Support job openings:

Senior Technical Support jobs near you
Infographic showing various Senior Technical Support job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $97,699 per year, or $47 per hour.

Senior Technical Business Analyst

Atcom

Raleigh, NC โ€ข On-site

$90 - $140/hr

Other

Posted 3 days ago

New

Key responsibilities

  • Lead requirements discovery sessions with clients and understand their business needs.

  • Translate complex business requirements into clear, development-ready user stories, acceptance criteria, and process flows for mobile application development.

  • Collaborate with mobile and backend developers, UX/UI designers, QA engineers, and Product Managers to ensure requirements are understood and properly implemented.

Job description

ATCOM is the leading digital business agency in Greece and handles a selection of significant digital projects and solutions in Greece in a variety of sectors, such as ฮ’2C & B2B commerce, finance, telco, travel, news portals, intranets or other business critical web and mobile applications, for the private and public sector.

From the very beginning and through 2 decades of experience we have been valuing every colleague that contributes to our success. We believe in autonomy of individuals and teams, so we look for self-motivated and goal focused people. We want you to be passionate about your work and about creating digital solutions that you and your peers would love to use and be proud of.

The ideal candidate is a talented individual with a passion for all things digital. They must have good organizational skills and the urge to promote an authentic, confident, visionary and customer focused face to existing and new clients and partners.

We are looking for a Senior Technical Business Analyst who can lead requirements discovery with clients, understand the technical and user-experience considerations of native mobile applications, and translate complex business needs into clear, development-ready requirements for our iOS and Android teams.

Required skills
  • Senior-level experience as a Business Analyst in digital or software projects.
  • Experience working directly with clients and leading requirements workshops and presentations.
  • Ability to turn business requirements into clear user stories, acceptance criteria, business rules and process flows.
  • Good understanding of native iOS and Android applications and common mobile features such as authentication, permissions, push notifications and deep links.
  • Working knowledge of APIs, backend integrations and third-party services.
  • Ability to identify missing requirements, edge cases, dependencies and delivery risks.
  • Experience working with mobile and backend developers, UX/UI designers, QA engineers and Product Managers.
  • Ability to recommend backlog priorities based on business value, dependencies and implementation effort.
  • Experience with Agile delivery, Jira and Confluence.
  • Professional fluency in English.
Nice-to-have skills
  • Experience in a digital agency or multi-client environment.
  • Experience with payments, loyalty programmes or identity and authentication systems.
  • Familiarity with Figma and UX/UI workflows.
  • Understanding of mobile analytics and crash-reporting tools.
  • Familiarity with App Store and Google Play release processes.
  • Awareness of mobile accessibility, security, privacy and GDPR requirements.
  • Private Health Insurance โ€“ covering you and your loved ones, because your familyโ€™s well-being matters to us.
  • Unlimited Coffee โ€“ enjoy free coffee anytime at our cozy on-site cafeteria.
  • 24/7 Mental Health Support โ€“ unlimited access to professional psychological support whenever you need it.
  • Nutrition Support โ€“ guidance from a professional nutritionist to help you stay healthy and energized.
  • In-House Training & Education โ€“ grow your skills with tailored learning opportunities.
  • Paid Training โ€“ we invest in your professional development.
  • Attendance at Conferences & Events โ€“ stay connected and up-to-date with industry trends.
  • Competitive Compensation Package โ€“ because great work deserves great rewards.
  • Excellent Career Prospects โ€“ we support your growth and long-term success.

At ATCOM, we are proud to be an Equal Opportunity Employer, fostering an inclusive work environment that values diversity. We believe in treating all individuals with respect and fairness, promoting collaboration and innovation for our collective success.

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