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Senior Technical Support Jobs in Kill Devil Hills, NC

Sr. Software Developer, Application

Elizabeth City, NC ยท On-site

$48.25 - $63.75/hr

Oasys is seeking a Senior Software Developer, Application to support the United States Coast Guard ... Translate user requirements and functional specifications into technical solutions through ...

Welder/Fitter A

Elizabeth City, NC

$18.50 - $23.50/hr

The Senior Welder collaborates with design and production engineers to solve technical challenges and supports product development, prototyping, and production operations. This position also involves ...

Welder/Fitter A

Elizabeth City, NC ยท On-site

$18.50 - $23.50/hr

The Senior Welder collaborates with design and production engineers to solve technical challenges and supports product development, prototyping, and production operations. This position also involves ...

Nuclear Engineer

Columbia, NC

$97.10K - $116.40K/yr

... with senior civilian engineers, naval officers, and technical teams; high expectations for ... support issues; progressive responsibility leading projects and becoming a subject matter expert ...

At RA Hoy , a NearU company, we believe great technicians deserve great pay, real support, and true ... technical training, certifications, and career development * Clear advancement paths into senior ...

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Senior Technical Support information

See Kill Devil Hills, NC salary details

$30.5K

$100.9K

$208.3K

How much do senior technical support jobs pay per year?

As of May 28, 2026, the average yearly pay for senior technical support in Kill Devil Hills, NC is $100,893.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,200.00 and $110,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Senior Technical Support specialist, and why are they important?

To excel as a Senior Technical Support specialist, you need advanced troubleshooting skills, in-depth knowledge of operating systems and networks, and typically several years of experience in IT support roles. Familiarity with ticketing systems like Zendesk or ServiceNow, remote diagnostic tools, and relevant certifications such as CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are highly valuable. Strong communication, patience, and problem-solving abilities enable you to resolve complex issues and guide both users and junior staff. These skills are crucial for minimizing downtime, ensuring customer satisfaction, and maintaining efficient IT operations.

How does a Senior Technical Support professional typically interact with other departments to resolve complex customer issues?

Senior Technical Support professionals often collaborate closely with engineering, product management, and quality assurance teams to address complex technical challenges. When an issue exceeds frontline troubleshooting, they escalate cases, provide detailed diagnostics, and may participate in cross-functional meetings to ensure timely resolution. This collaboration not only facilitates faster solutions for customers but also helps identify recurring problems and drive product improvements. Effective communication and teamwork are essential skills in this role, as it often acts as a bridge between the customer and internal technical teams.

What are Senior Technical Support specialists?

Senior Technical Support specialists are experienced professionals who provide advanced assistance and troubleshooting for technical issues related to products, services, or systems. They handle complex problems that frontline support staff cannot resolve and often serve as a bridge between customers and engineering teams. Their responsibilities may include mentoring junior staff, creating documentation, and ensuring customer satisfaction through effective problem resolution.

What is the difference between Senior Technical Support vs Technical Support?

AspectSenior Technical SupportTechnical Support
Required CredentialsTypically requires 3+ years experience, certifications like CompTIA A+ or Network+, and advanced troubleshooting skillsEntry to mid-level certifications, such as CompTIA A+; less experience needed
Work EnvironmentSupports complex technical issues, often in enterprise or corporate settingsHandles basic to moderate customer issues, often in call centers or help desks
Employer & Industry UsageUsed across IT, telecommunications, and technology companies for experienced support rolesCommon in retail, small business, and entry-level IT support roles

Senior Technical Support professionals handle more complex issues, require more experience and certifications, and often work in larger organizations. Technical Support roles are more entry-level, focusing on basic troubleshooting and customer assistance. The main difference lies in experience, complexity of issues handled, and scope of responsibilities.

What cities near Kill Devil Hills, NC are hiring for Senior Technical Support jobs? Cities near Kill Devil Hills, NC with the most Senior Technical Support job openings:

Sr. Software Developer, Application

Oasys

Elizabeth City, NC โ€ข On-site

$48.25 - $63.75/hr

Full-time

Posted 2 hours ago


Job description

Who We Are: Oasys International, LLC (Oasys) is a rapidly expanding firm that has been recognized on Inc. 5000 magazineโ€™s list of the fastest-growing companies for five consecutive years. We are a dynamic organization dedicated to providing world-class technology consulting services through our team of expert technologists, consultants, engineers, and subject matter experts. At Oasys, we prioritize continuous learning, a healthy work-life balance, and a collaborative work environment. Our culture is merit-based, recognizing and rewarding performance and fostering a supportive and social atmosphere.

Position Summary:

Oasys is seeking a Senior Software Developer, Application to support the United States Coast Guard (USCG) at the Aviation Logistics Center (ALC)โ€”Information Systems Division (ISD). The Senior Software Developer, Application in this role is responsible for full-stack application development, solution design, and support for initiatives related to system modernization and sustainment that underpin the USCGโ€™s aviation logistics and enterprise systems.

The ideal candidate will bring deep software development expertise, DevSecOps experience, and the ability to lead complex development efforts supporting operational resilience, cybersecurity compliance, and cross-functional integration.

Primary Responsibilities:

  • Design, develop, modify, test, deploy, and maintain custom and enterprise software applications that support logistics, finance, engineering, and maintenance functions.
  • Translate user requirements and functional specifications into technical solutions through collaboration with Business Analysts, Architects, and DevOps teams.
  • Develop scalable, efficient, and secure applications using technologies such as .NET, Java, JavaScript, OpenROAD, SQL, Oracle, HTML/CSS, SAS, and PHP.
  • Build APIs and service integrations using modern protocols (REST, SOAP, JSON, XML).
  • Conduct code reviews, debug issues, and execute regression, unit, and integration testing.
  • Support development of reports, cubes, and dashboards using SAS Viya, Cognos, and Framework Manager for improved asset visibility and analytics.
  • Participate in Agile development processes using Jira for task tracking and Confluence for documentation.
  • Develop and maintain technical documentation including system design specs, SOPs, deployment guides, and user manuals.
  • Apply Security Technical Implementation Guides (STIGs) and ensure systems meet Authority to Operate (ATO) requirements and cybersecurity regulations.
  • Support configuration and version control using Bitbucket and other source code repositories.
  • Analyze legacy systems and contribute to modernization roadmaps using industry best practices and emerging technologies.
  • Collaborate with stakeholders across engineering, information assurance, and helpdesk teams to troubleshoot application issues and deliver continuous improvements.
  • Serve as a senior technical or task lead, providing mentorship and ensuring development practices are standardized and aligned with government requirements.
  • All other duties as assigned by management.

Skills/Qualifications:

  • Advanced knowledge of object-oriented programming, data structures, and application architecture patterns.
  • Experience supporting full software lifecycle activities in federal or DoD environments.
  • Strong understanding of DevSecOps concepts, secure coding standards, and Agile development methodologies.
  • Proficiency in relational database design, PL/SQL, and procedural languages.
  • Experience with Kubernetes, CI/CD pipelines, automated testing frameworks, and version control systems.
  • Ability to write clean, maintainable, and well-documented code in support of mission-critical operations.
  • Excellent communication, analytical thinking, and problem-solving abilities.

Education/Experience Requirements:

  • Bachelorโ€™s or Associate's degree in Computer Science, Math, Information Technology, Engineering, or related field. Five (5) years of directly relevant experience may substitute for two (2) years of formal education.
  • Minimum of 5 years of experience in enterprise software development, including requirements gathering, architecture, coding, testing, and support.
  • Minimum of two (2) years of program/project-level software design experience.
  • Minimum of two (2) years of experience in an Agile software development environment and methodologies.
  • Minimum of two (2) years of experience with Kubernetes, Jira, Confluence, and Bitbucket.
  • Demonstrated experience working in support of federal government enterprise applications preferred.

Clearance:

  • U.S. citizenship required
  • Must have or be eligible to obtain a Position of Public Trust or DoD Secret Clearance.

Certification Requirement:

  • CompTIA Security+
  • Additional certifications (Network+, AWS Certified Cloud Practitioner, Microsoft Azure Fundamentals, ITIL Foundation, TOGAF or other similar certifications) are a plus.

Work Location:

  • Elizabeth City, NC โ€“ On-Site - Hybrid
  • North Carolina Region - Must be available to work onsite two to three days a week.

Oasys is proud to be an equal opportunity employer for all protected groups, including protected veterans and individuals with disabilities.