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Technical Support Engineer Remote Jobs in Raleigh, NC

EXP

Senior Substation Electrical Engineer (Remote)

Raleigh, NC · On-site +1

$95K - $123K/yr

Mentor and support the development of junior and intermediate engineers, promoting technical ... excellence and knowledge sharing within the Energy Division. * Collaborate with Project Managers to ...

exp

Senior Substation Electrical Engineer (Remote)

Raleigh, NC · On-site +1

$95K - $123K/yr

Mentor and support the development of junior and intermediate engineers, promoting technical ... excellence and knowledge sharing within the Energy Division. * Collaborate with Project Managers to ...

First Citizens Bank

Network Engineer III

Raleigh, NC · On-site +1

$143K - $189K/yr

... Remote Work Guidelines policy. Provides technical support for the Bank's data or voice network ... Position requires a Bachelor's degree in Computer Information Systems, Electronic Engineering, or ...

First Citizens Bank

Network Engineer III

Raleigh, NC · On-site +1

$143K - $189K/yr

... Remote Work Guidelines policy. Provides technical support for the Bank's data or voice network ... Position requires a Bachelor's degree in Computer Information Systems, Electronic Engineering, or ...

HirexHire

Customer Support Manager

Raleigh, NC · Remote

Raleigh, NC HQ (Remote) Industry: Government Technology (SaaS) Company Size: 50+ What They Do: Our ... Lead the day-to-day operations of the Technical Support team, including coaching, prioritization ...

HirexHire

Customer Support Manager

Raleigh, NC · Remote

Raleigh, NC HQ (Remote) Industry: Government Technology (SaaS) Company Size: 50+ What They Do: Our ... Lead the day-to-day operations of the Technical Support team, including coaching, prioritization ...

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All JobsTechnical Support Engineer Remote JobsTechnical Support Engineer Remote Jobs in Raleigh, NC

Technical Support Engineer Remote information

See Raleigh, NC salary details

$36.5K

$76.8K

$116.2K

How much do technical support engineer remote jobs pay per year?

As of Jun 29, 2026, the average yearly pay for technical support engineer remote in Raleigh, NC is $76,826.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,400.00 and $95,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer Remote, and why are they important?

To thrive as a Technical Support Engineer Remote, you need strong problem-solving abilities, technical troubleshooting expertise, and a background in IT or computer science, often supported by relevant certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential for effective support. Exceptional communication skills, patience, and the ability to work independently are crucial soft skills in a remote environment. These qualities enable efficient resolution of technical issues, ensure customer satisfaction, and maintain seamless remote operations.

What Does a Technical Support Engineer Who Works Remotely Do?

As a remote technical support engineer, you work from home or anywhere to provide customer service and help clients troubleshoot any issue they have with their hardware or software. Many technical support engineers focus on specific products. As part of this IT job, you may evaluate customer questions or complaints, reference support manuals, determine the best method of resolution, and promote the best possible experience for customers. Some technical support engineers focus on the interior of a company rather than customers, in which case you help other employees as needed. When done remotely, this job involves providing help by phone, email, or live chat.

What is the difference between Technical Support Engineer Remote vs Technical Support Specialist?

AspectTechnical Support Engineer RemoteTechnical Support Specialist
Required CredentialsTypically requires a degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Network+ are commonOften requires similar certifications; may have less emphasis on formal degrees
Work EnvironmentRemote, often supporting enterprise clients or internal teams via online toolsCan be remote or on-site; supports customers via phone, email, or chat
Employer & Industry UsageUsed across tech companies, SaaS providers, and IT service firmsCommon in tech, retail, and telecommunications industries

Both roles involve troubleshooting technical issues, but Technical Support Engineer Remote typically requires more technical expertise and handles complex problems remotely, while Technical Support Specialist may focus on basic support and customer service. The roles often overlap, but the engineer position usually demands a higher technical skill level and certifications.

What does a Technical Support Engineer do in a remote role?

A Technical Support Engineer working remotely provides assistance to customers or internal teams in resolving technical issues related to software, hardware, or network systems. They diagnose problems, offer troubleshooting guidance, and may escalate complex issues to higher-level engineers. Communication is typically done through email, chat, or video calls, ensuring users can continue their work with minimal disruption. Remote Technical Support Engineers must be skilled in problem-solving, customer service, and using various support tools. Their goal is to help users resolve issues efficiently, regardless of their physical location.

What are some typical challenges faced by Technical Support Engineers working remotely, and how can they be managed?

Remote Technical Support Engineers often face challenges such as troubleshooting complex technical issues without in-person access to customer systems and maintaining clear communication across different time zones. To manage these, effective use of remote access tools, thorough documentation, and proactive communication with both customers and team members are crucial. Additionally, setting up a dedicated workspace and establishing structured routines can help maintain productivity and work-life balance. Regular virtual meetings and collaboration platforms also support knowledge sharing and team cohesion.
More about Technical Support Engineer Remote jobs
What are popular job titles related to Technical Support Engineer Remote jobs in Raleigh, NC? For Technical Support Engineer Remote jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Technical Support Engineer Remote jobs in Raleigh, NC look for? The top searched job categories for Technical Support Engineer Remote jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Technical Support Engineer Remote jobs? Cities near Raleigh, NC with the most Technical Support Engineer Remote job openings:
Technical Support Engineer Remote jobs near you
Infographic showing various Technical Support Engineer Remote job openings in Raleigh, NC as of June 2026, with employment types broken down into 94% Full Time, 5% Part Time, and 1% Contract. Highlights an 38% Physical, 3% Hybrid, and 59% Remote job distribution, with an average salary of $76,826 per year, or $36.9 per hour.
Proton Systems Engineer - Remote

Proton Systems Engineer - Remote

The Reynolds and Reynolds Company

Raleigh, NC • On-site, Remote

$80K - $82K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Key responsibilities

  • Prioritize, work, and resolve Level 2-3 tickets in the Engineering Ticket Queue.

  • Support cloud migration efforts, including Azure AD/Entra ID configurations, hybrid domain join environments, and server-to-cloud transitions.

  • Configure, deploy, and troubleshoot firewalls, switches, access points, VPNs, VLANs, and routing.

Reynolds and Reynolds rating

8.1

Company rating: 8.1 out of 10

Based on 44 frontline employees who took The Breakroom Quiz

78th of 192 rated software companies

Job description

Position Description
Proton Technologies, Inc., an affiliate of Reynolds and Reynolds, is seeking a highly skilled Systems Engineer with strong server, hybrid cloud, and networking experience. This role will support both escalated service requests (Level 2-3) and assist our Cloud Migration and Projects teams with Azure environment work, hybrid domain configurations, and infrastructure deployments.
This position is ideal for an engineer who can confidently navigate Azure AD / Entra ID, Windows Server, Active Directory, networking, and cloud migration workflows-and who thrives in a fast-paced MSP environment.
Primary responsibilities:
- Prioritize, work, and resolve Level 2-3 tickets in the Engineering Ticket Queue
- Serve as an escalation point for complex server, cloud, and network-related issues
- Support cloud migration efforts, including Azure AD/Entra ID configurations, hybrid domain join environments, and server-to-cloud transitions
- Troubleshoot and maintain Windows Server environments, Active Directory, Group Policy, DNS, and related services
- Configure, deploy, and troubleshoot firewalls, switches, access points, VPNs, VLANs, and routing
- Evaluate customer systems and networks to identify performance bottlenecks and lead remediation efforts
- Participate in the planning and deployment of new infrastructure, including servers, cloud resources, and network hardware
- Ensure high availability and reliability of client network and system resources
#LI-Remote
Requirements
Must have 5 years of industry experience with at least 2 years in a MSP environment; Seasoned in Exchange Management / Server Management / Service Migrations / Virtual Machines; Server Knowledge and Experience - Active Directory / Replication / DNS / Group Policy / IIS Services; Network Experience - Firewall Management / Routing / Security Policies / NAT Translation / Port Forwarding / VPN Management / VLANs / VPN / DNS / DHCP / Diagnostics and Logging; Cisco Networking Experience - Cisco Routing Protocols / Command Line Interface; Experience Managing / Setup of Microsoft 365 and GSuite; Familiarity with Microsoft Servers lineup of products Windows Server and Microsoft Exchange Server; Comfortable with VoIP Applications and Management and AWS deployments; Ability to solve complex problems in a faced paced environment and diligently follow through to resolution
Benefits
We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:
- Medical, dental, vision, life insurance, and a health savings account
- 401(k) with up to 6% matching
- Paid vacation and sick days
- Eight paid holidays
- Referral bonuses
- Professional development and training
- Promotion from within
Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.

What Reynolds and Reynolds employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Reynolds and Reynolds

Sourced by ZipRecruiter

Reynolds and Reynolds develops and supports software for automotive retailers. We feature the industry’s only Retail Management System. This platform gives dealers a choice in dealership management systems (DMS) — ERA-IGNITE or POWER — along with retailing tools built to work together to streamline dealership operations and to improve customer satisfaction with the dealership. We also manufacture and distribute business forms and promotional items. Our products help dealers reduce compliance risk, brand their dealership, increase efficiency, and simplify administrative processes. Our associates are the key to our success. We wouldn’t be the leader in the automotive industry without them. We foster an environment that allows associates to grow professionally through engaging work and promotion from within.

Industry

Computer and computer peripheral equipment and software wholesalers

Company size

1,001 - 5,000 Employees

Headquarters location

Dayton, OH, US

Year founded

1866

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