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Technical Support Engineer Remote Jobs in Raleigh, NC

Archgroup

Manager, Data Engineer (Remote)

Raleigh, NC · Remote

$100K - $174K/yr

You will also guide engineers and reinforce strong delivery practices, while advancing the team ... Document data sources, definitions, and technical solutions to support transparency and reuse.

Archgroup

Manager, Data Engineer (Remote)

Raleigh, NC · Remote

$100K - $174K/yr

You will also guide engineers and reinforce strong delivery practices, while advancing the team ... Document data sources, definitions, and technical solutions to support transparency and reuse.

EXP

Senior Substation Electrical Engineer (Remote)

Raleigh, NC · On-site +1

$95K - $123K/yr

Mentor and support the development of junior and intermediate engineers, promoting technical ... excellence and knowledge sharing within the Energy Division. * Collaborate with Project Managers to ...

exp

Senior Substation Electrical Engineer (Remote)

Raleigh, NC · On-site +1

$95K - $123K/yr

Mentor and support the development of junior and intermediate engineers, promoting technical ... excellence and knowledge sharing within the Energy Division. * Collaborate with Project Managers to ...

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All JobsTechnical Support Engineer JobsTechnical Support Engineer Remote JobsTechnical Support Engineer Remote Jobs in Raleigh, NC

Technical Support Engineer Remote information

See Raleigh, NC salary details

$36.5K

$76.8K

$116.2K

How much do technical support engineer remote jobs pay per year?

As of Jun 9, 2026, the average yearly pay for technical support engineer remote in Raleigh, NC is $76,826.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,400.00 and $95,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer Remote, and why are they important?

To thrive as a Technical Support Engineer Remote, you need strong problem-solving abilities, technical troubleshooting expertise, and a background in IT or computer science, often supported by relevant certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential for effective support. Exceptional communication skills, patience, and the ability to work independently are crucial soft skills in a remote environment. These qualities enable efficient resolution of technical issues, ensure customer satisfaction, and maintain seamless remote operations.

What Does a Technical Support Engineer Who Works Remotely Do?

As a remote technical support engineer, you work from home or anywhere to provide customer service and help clients troubleshoot any issue they have with their hardware or software. Many technical support engineers focus on specific products. As part of this IT job, you may evaluate customer questions or complaints, reference support manuals, determine the best method of resolution, and promote the best possible experience for customers. Some technical support engineers focus on the interior of a company rather than customers, in which case you help other employees as needed. When done remotely, this job involves providing help by phone, email, or live chat.

What is the difference between Technical Support Engineer Remote vs Technical Support Specialist?

AspectTechnical Support Engineer RemoteTechnical Support Specialist
Required CredentialsTypically requires a degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Network+ are commonOften requires similar certifications; may have less emphasis on formal degrees
Work EnvironmentRemote, often supporting enterprise clients or internal teams via online toolsCan be remote or on-site; supports customers via phone, email, or chat
Employer & Industry UsageUsed across tech companies, SaaS providers, and IT service firmsCommon in tech, retail, and telecommunications industries

Both roles involve troubleshooting technical issues, but Technical Support Engineer Remote typically requires more technical expertise and handles complex problems remotely, while Technical Support Specialist may focus on basic support and customer service. The roles often overlap, but the engineer position usually demands a higher technical skill level and certifications.

What does a Technical Support Engineer do in a remote role?

A Technical Support Engineer working remotely provides assistance to customers or internal teams in resolving technical issues related to software, hardware, or network systems. They diagnose problems, offer troubleshooting guidance, and may escalate complex issues to higher-level engineers. Communication is typically done through email, chat, or video calls, ensuring users can continue their work with minimal disruption. Remote Technical Support Engineers must be skilled in problem-solving, customer service, and using various support tools. Their goal is to help users resolve issues efficiently, regardless of their physical location.

What are some typical challenges faced by Technical Support Engineers working remotely, and how can they be managed?

Remote Technical Support Engineers often face challenges such as troubleshooting complex technical issues without in-person access to customer systems and maintaining clear communication across different time zones. To manage these, effective use of remote access tools, thorough documentation, and proactive communication with both customers and team members are crucial. Additionally, setting up a dedicated workspace and establishing structured routines can help maintain productivity and work-life balance. Regular virtual meetings and collaboration platforms also support knowledge sharing and team cohesion.
More about Technical Support Engineer Remote jobs
What are the most commonly searched types of Technical Support Engineer jobs in Raleigh, NC? The most popular types of Technical Support Engineer jobs in Raleigh, NC are:
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What job categories do people searching Technical Support Engineer Remote jobs in Raleigh, NC look for? The top searched job categories for Technical Support Engineer Remote jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Technical Support Engineer Remote jobs? Cities near Raleigh, NC with the most Technical Support Engineer Remote job openings:
Technical Support Engineer Remote jobs near you
Infographic showing various Technical Support Engineer Remote job openings in Raleigh, NC as of May 2026, with employment types broken down into 3% Locum Tenens, 79% Full Time, 13% Part Time, and 5% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $76,826 per year, or $36.9 per hour.
Senior Hogan Engineer (Remote)

Senior Hogan Engineer (Remote)

First-Citizens Bank & Trust Company

Raleigh, NC • Remote

$117K - $130K/yr

Other

Posted 17 days ago

First Citizens Bank rating

7.6

Company rating: 7.6 out of 10

Based on 103 frontline employees who took The Breakroom Quiz

79th of 141 rated banks

Job description

Overview
This is a remote role that may be hired in several markets across the United States.
This position, within the Hogan application development and support team, provides complex technical support to data processing systems through enhancement of related software and processes. Develops software and procedures that improve processing capabilities. Analyzes, codes, tests, and implements in coordination with management, associates, and end users. Serves as production system support by resolving issues and ensuring ongoing functionality. May oversee the work of less experienced analysts or assist in special projects as needed.
Responsibilities
  • System Enhancement - Performs a variety of actions that evaluate and improve department systems, processes, and applications. Utilizes programming specifications to construct modules, develop testing methods, and design materials. Provides new feature time estimates for system changes and assists in implementing modifications. Executes test plans to validate application functions as designed.
  • Analysis - Collects data related to user requests and determines scope, time estimates, and system impacts. Inspects business specifications, programming specifications, coding, test plans, documentation, and implementation plans for accuracy.
  • Business Support - Provides technical support to production systems by addressing reported issues, anticipating maintenance requirements, and ensuring functionality for end user needs. Drafts documentation to be used for system, end user, and operational purposes, including technical specifications and application designs.
  • Technical Expertise - Responsible for complex involvement in the software development life cycle including the creation, enhancement, implementation, and evaluation of software. Serves as a technical resource for management, associates, and business units.
  • On-call Support - Provides 24/7 on-call support via rotations.

Qualifications
Bachelor's Degree and 4 years of experience in Software application development and maintenance
OR
High School Diploma or GED and 8 years of experience in Software application development and maintenance
Preferred Area of Experience: Hogan Core Banking, Debit and Credit Cards experience a plus
Preferred Qualifications:
  • Hogan (CIS, RPM, IDS, DDA, TDA, PAS, Umbrella) - experience needed.
  • Advanced experience with COBOL, CICS, VSAM, DB2, Easytrieve, JCL.
  • Familiarity with source code repository Changeman a plus.
  • Experience with ServiceNow or other information technology ticketing system.
  • Ability to build strong collaborative and productive relationships,
  • In-depth knowledge of System Life Cycle Development methodology (Waterfall and Agile)
  • Previous banking experience is a plus
  • Ability to be on call 24 hours a day, 7 days a week, on a rotating basis

This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants.
If hired in North Carolina, the base pay for this position is generally between $117,409 and $130,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.
This job posting has been extended until June 11, 2026.
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at
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