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Technical Support Engineer Remote Jobs in Ontario

1Valet

Systems Analyst - Technical Support

Toronto, ON · Remote

... Engineering, Product, and Client Services. Key Responsibilities Technical Support Serve as the ... Provide remote support via tools such as Remote Desktop Management (RDM) and VPN to troubleshoot ...

YO AI Labs

Software Engineer - Remote

Toronto, ON · Remote

Software Engineer Job Type: Contract Location: Remote Job Summary: We are looking for experienced ... Communicate technical reasoning clearly in writing, including why a solution works and what ...

Nymi

You will lead a team of three to four remote technical specialists while remaining hands-on in ... This position is based in Canada and requires close collaboration with Product, Engineering ...

KeyData Cyber

CyberArk Support Engineer

Toronto, ON · Remote

You will troubleshoot complex technical issues, perform root cause analysis, support infrastructure ... Contract, Remote- Immediate start through December 2026 Vacancy Status: Immediate Opening: This ...

NTT DATA Services

Senior AI Engineer - Remote

Toronto, ON · On-site +1

CA$147K - CA$245K/yr

... highly technical products. Past experience in Software Development or other similar hands-on ... This ensures we can provide timely and effective support tailored to each client's needs. While ...

NTT DATA Services

Senior AI Engineer - Remote

Toronto, ON · On-site +1

CA$147K - CA$245K/yr

... technical products. • Past experience in Software Development or other similar hands-on ... This ensures we can provide timely and effective support tailored to each client's needs. While ...

Capital on Tap

Decision Engineer

Cardiff, ON · On-site +1

Decision Engineer Remote | Cardiff | London The role We're looking for a Decision Engineer to join ... technical, and that's something we'll support you in developing

EnerSys

Application Security Engineer (REMOTE)

Ottawa, ON · Remote

CA$117K - CA$146K/yr

Support threat modeling, risk assessments, and security architecture reviews for applications ... Required Qualifications * Bachelor's degree in a technical field (e.g., Computer Science ...

Rivalry

DevOps / SRE Engineer (Remote)

Toronto, ON · On-site +1

Rivalry exists to grow esports, support the people that make up the scene and make matches even ... On a more technical level, your job will be to architect a containerized deployment of our LAMP ...

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Technical Support Engineer Remote information

See Ontario salary details

$35K

$62.4K

$90K

How much do technical support engineer remote jobs pay per year?

As of Jul 27, 2026, the average yearly pay for technical support engineer remote in Ontario is $62,428.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,500.00 and $74,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer Remote, and why are they important?

To thrive as a Technical Support Engineer Remote, you need strong problem-solving abilities, technical troubleshooting expertise, and a background in IT or computer science, often supported by relevant certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential for effective support. Exceptional communication skills, patience, and the ability to work independently are crucial soft skills in a remote environment. These qualities enable efficient resolution of technical issues, ensure customer satisfaction, and maintain seamless remote operations.

What Does a Technical Support Engineer Who Works Remotely Do?

As a remote technical support engineer, you work from home or anywhere to provide customer service and help clients troubleshoot any issue they have with their hardware or software. Many technical support engineers focus on specific products. As part of this IT job, you may evaluate customer questions or complaints, reference support manuals, determine the best method of resolution, and promote the best possible experience for customers. Some technical support engineers focus on the interior of a company rather than customers, in which case you help other employees as needed. When done remotely, this job involves providing help by phone, email, or live chat.

What is the difference between Technical Support Engineer Remote vs Technical Support Specialist?

AspectTechnical Support Engineer RemoteTechnical Support Specialist
Required CredentialsTypically requires a degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Network+ are commonOften requires similar certifications; may have less emphasis on formal degrees
Work EnvironmentRemote, often supporting enterprise clients or internal teams via online toolsCan be remote or on-site; supports customers via phone, email, or chat
Employer & Industry UsageUsed across tech companies, SaaS providers, and IT service firmsCommon in tech, retail, and telecommunications industries

Both roles involve troubleshooting technical issues, but Technical Support Engineer Remote typically requires more technical expertise and handles complex problems remotely, while Technical Support Specialist may focus on basic support and customer service. The roles often overlap, but the engineer position usually demands a higher technical skill level and certifications.

What does a Technical Support Engineer do in a remote role?

A Technical Support Engineer working remotely provides assistance to customers or internal teams in resolving technical issues related to software, hardware, or network systems. They diagnose problems, offer troubleshooting guidance, and may escalate complex issues to higher-level engineers. Communication is typically done through email, chat, or video calls, ensuring users can continue their work with minimal disruption. Remote Technical Support Engineers must be skilled in problem-solving, customer service, and using various support tools. Their goal is to help users resolve issues efficiently, regardless of their physical location.

What are some typical challenges faced by Technical Support Engineers working remotely, and how can they be managed?

Remote Technical Support Engineers often face challenges such as troubleshooting complex technical issues without in-person access to customer systems and maintaining clear communication across different time zones. To manage these, effective use of remote access tools, thorough documentation, and proactive communication with both customers and team members are crucial. Additionally, setting up a dedicated workspace and establishing structured routines can help maintain productivity and work-life balance. Regular virtual meetings and collaboration platforms also support knowledge sharing and team cohesion.
More about Technical Support Engineer Remote jobs
Technical Support Engineer Remote jobs near you
Infographic showing various Technical Support Engineer Remote job openings in Ontario as of July 2026, with employment types broken down into 96% Full Time, 1% Part Time, and 3% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $62,428 per year, or $30 per hour.

Application Support Engineer (Remote Canada)

Smile Digital Health

Toronto, ON • On-site, Remote

CA$85K - CA$100K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 10 days ago

Job description

Working for a company like Smile Digital Health means supporting our mandate for #BetterGlobalHealth. We strive towards this goal every day, and the results can be seen in the impact of our innovative health data platform and data management solutions, which are used in over 20 countries. We were #19 on Deloitte's Technology Fast 50 Ranking for 2024! 
 
Smile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with our leading FHIR-based data liberation platform.
 
At its heart, the Smile platform enables people and organizations to better manage healthcare data. We help generate and liberate structured healthcare data to ensure effective delivery across care teams and health systems bringing  #BetterGlobalHealth to patients everyday!

Apply today and find plenty of reasons to SMILE!

The Application Support Developer is responsible for troubleshooting incoming support tickets, maintaining and developing software and tools to support the implementation project, and handling bug fixes and enhancements to the existing implementation. This may include working on cloud infrastructure, Helm charts, Azure pipelines, Java source code, configuration files, etc. 

This position works closely with the client as well as our internal development and QA teams to support the product.  This position will include on-call rotation for Tier 2 issue support.

Responsibilities:
  • Provide advanced technical support by partnering with Tier 1 and Tier 2 Service Desk teams to diagnose, troubleshoot, and resolve complex customer incidents, participating in major incident response and root cause analysis as needed.
  • Analyze business, product, and customer requirements to design scalable, maintainable, high-performing, and interoperable technical solutions while ensuring alignment with architectural standards and best practices.
  • Collaborate cross-functionally with Product, Engineering, Support, and other stakeholders to design, develop, test, implement, and support enhancements and defect fixes.
  • Lead technical decision-making by evaluating emerging technologies, recommending improvements to tools, frameworks, coding standards, and software development practices, and driving continuous improvement initiatives.
  • Break down technical work, provide guidance on implementation approaches, and serve as the primary technical escalation point for project issues, delivery status, and complex production challenges.
  • Maintain and enhance development frameworks, technical documentation, and operational procedures to ensure knowledge sharing and long-term maintainability.
  • Ensure all delivered solutions meet security, privacy, quality, performance, and architectural standards while complying with organizational policies and industry best practices.
  • Coach and mentor junior developers and co-op students through code reviews, technical guidance, and career development.
  • Participate in an on-call production support rotation and provide after-hours support for critical production incidents, ensuring timely resolution and minimal customer impact.
  • Demonstrate strong analytical and problem-solving skills with the ability to identify root causes, evaluate alternatives, and implement effective technical solutions.
Requirements:
  • Successful completion of coding camp/ diploma / undergraduate degree and/or equivalent experience
  • 3+ years of experience with Software Development in Java.
  • Experience with developing software applications, unit and functional test practices.
  • Experience in end-to-end feature development.
  • Experience building complex systems.
  • Experience in HL7 (V2, FHIR) is highly preferred.
  • Experience with Hibernate, Spring, REST web services, Git is an asset.
  • Experience working in a support/troubleshooting role is an asset.
  • Preference to candidates based in Ontario.
$85,000 - $100,000 a year
Smile discloses that artificial intelligence (AI) may be used in portions of the recruitment and selection process, such as resume screening or application assessment. All hiring decisions are ultimately made by qualified human decision-makers, and AI tools are used to support - not replace - fair and equitable hiring practices. 
This position is a new role, created to support Smile's continued growth and commitment to operational excellence.

Some of the benefits we offer:
* Remote Work Environment
* Flexible Time Away From Work Policy including PTO, Personal and Sick Days
* Competitive Salary and Health/Medical Benefits
* RRSP/TFSA/401K Employee Contribution
* Life and Disability
* Employee Assistance Program
* FHIR Study Program and Skillsoft Learning
* Super HAPI Fun Club

Smile's core values include respect, inclusion, embracing our differences, and celebrating shared values because our people are the foundation of our success. We are big on creating a sense of belonging and empowering each other to bring our authentic selves to work.  We are dedicated to fostering a workplace that values diversity, equity, and inclusion.
 
We welcome and encourage candidates of all backgrounds to apply. Candidates are encouraged to inform us if they wish to discuss or require accommodations during interviews or while working at Smile.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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