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Technical Support Engineer Remote Jobs in Needham, MA

thg

Senior Information Security Engineer (REMOTE)

Worcester, MA · On-site +1

$106K - $144K/yr

Ensure SIEM availability, performance, and scalability to support enterprise security monitoring ... technical expertise. Strategic Alignment & Continuous Improvement * Evaluate emerging threats and ...

The Phia Group

Data Engineer (Remote)

Canton, MA · On-site +1

$121K - $145K/yr

... technical implementations * Enable data for AI/ML use cases by preparing feature-rich datasets, supporting feature engineering, and ensuring data consistency for model training and inference

Newfire Global Partners

Senior Technical Writer

Boston, MA · On-site +1

$90K - $110K/yr

As a key partner to Product, Engineering, Customer Success, Technical Support, and Enablement teams ... Remote-first environment with company provided computer * Thirteen paid holidays per year (average)

Newfire Global Partners

Senior Technical Writer

Boston, MA · Remote

$90K - $110K/yr

As a key partner to Product, Engineering, Customer Success, Technical Support, and Enablement teams ... Remote-first environment with company provided computer * Thirteen paid holidays per year (average)

thg

Senior Data Protection Engineer (REMOTE)

Worcester, MA · Remote

$114K - $156K/yr

Support and influence change management and security initiatives across assigned areas. * Integrate ... Provide guidance and technical direction on complex initiatives. * Develop and maintain correlation ...

thg

Senior Data Protection Engineer (REMOTE)

Worcester, MA · Remote

$114K - $156K/yr

Support and influence change management and security initiatives across assigned areas. * Integrate ... Provide guidance and technical direction on complex initiatives. * Develop and maintain correlation ...

ezCater, Inc

Staff GRC Engineer (Remote)

Boston, MA · On-site +1

... technical leader who can help mature our governance, risk, compliance, and data security ... Support day-to-day GRC and assurance work where hands-on execution is needed to keep the program ...

ezCater, Inc

Staff GRC Engineer (Remote)

Boston, MA · On-site +1

Support day-to-day GRC and assurance work where hands-on execution is needed to keep the program ... Able to collaborate closely with engineers and technical teams to design controls as code ...

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Showing results 41-60

All JobsTechnical Support Engineer JobsTechnical Support Engineer Remote JobsTechnical Support Engineer Remote Jobs in Needham, MA

Technical Support Engineer Remote information

See Needham, MA salary details

$40.9K

$86.1K

$130.2K

How much do technical support engineer remote jobs pay per year?

As of Aug 11, 2026, the average yearly pay for technical support engineer remote in Needham, MA is $86,095.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,200.00 and $107,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support engineer remote, and why are they important?

To thrive as a Technical Support Engineer Remote, you need strong problem-solving abilities, technical troubleshooting expertise, and a background in IT or computer science, often supported by relevant certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential for effective support. Exceptional communication skills, patience, and the ability to work independently are crucial soft skills in a remote environment. These qualities enable efficient resolution of technical issues, ensure customer satisfaction, and maintain seamless remote operations.

What is the difference between Technical Support Engineer Remote vs Technical Support Specialist?

AspectTechnical Support Engineer RemoteTechnical Support Specialist
Required CredentialsTypically requires a degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Network+ are commonOften requires similar certifications; may have less emphasis on formal degrees
Work EnvironmentRemote, often supporting enterprise clients or internal teams via online toolsCan be remote or on-site; supports customers via phone, email, or chat
Employer & Industry UsageUsed across tech companies, SaaS providers, and IT service firmsCommon in tech, retail, and telecommunications industries

Both roles involve troubleshooting technical issues, but Technical Support Engineer Remote typically requires more technical expertise and handles complex problems remotely, while Technical Support Specialist may focus on basic support and customer service. The roles often overlap, but the engineer position usually demands a higher technical skill level and certifications.

What does a technical support engineer do in a remote role?

A Technical Support Engineer working remotely provides assistance to customers or internal teams in resolving technical issues related to software, hardware, or network systems. They diagnose problems, offer troubleshooting guidance, and may escalate complex issues to higher-level engineers. Communication is typically done through email, chat, or video calls, ensuring users can continue their work with minimal disruption. Remote Technical Support Engineers must be skilled in problem-solving, customer service, and using various support tools. Their goal is to help users resolve issues efficiently, regardless of their physical location.

What are some typical challenges faced by technical support engineers working remotely, and how can they be managed?

Remote Technical Support Engineers often face challenges such as troubleshooting complex technical issues without in-person access to customer systems and maintaining clear communication across different time zones. To manage these, effective use of remote access tools, thorough documentation, and proactive communication with both customers and team members are crucial. Additionally, setting up a dedicated workspace and establishing structured routines can help maintain productivity and work-life balance. Regular virtual meetings and collaboration platforms also support knowledge sharing and team cohesion.
More about Technical Support Engineer Remote jobs
What cities near Needham, MA are hiring for Technical Support Engineer Remote jobs? Cities near Needham, MA with the most Technical Support Engineer Remote job openings:
Technical Support Engineer Remote jobs near you
Infographic showing various Technical Support Engineer Remote job openings in Needham, MA as of August 2026, with employment types broken down into 98% Full Time, and 2% Temporary. Highlights an 100% Remote job distribution, with an average salary of $86,095 per year, or $41.4 per hour.

Sales Engineer - Scientific Instrumentation & Remote Sensing

Headwall Photonics Inc.

Bolton, MA • On-site, Remote

$95K - $120K/yr

Full-time

Posted 6 days ago

Job description

Sales Engineer - Scientific Instrumentation & Remote Sensing
Location: Bolton, Massachusetts (Onsite) Travel Requirement: Up to 30% domestic, including occasional international travel Employment Type: Full-Time
Position Summary
Headwall is seeking a motivated and technically proficient Sales Engineer to support sales growth across our portfolio of remote sensing, hyperspectral imaging, and scientific instrumentation products. This role combines technical expertise with consultative selling to identify opportunities, qualify customer requirements, develop technical solutions, and drive revenue growth within assigned markets.
The successful candidate will possess experience supporting or selling capital scientific equipment and the ability to communicate complex technical solutions to customers in research, industrial, defense, environmental, and commercial markets.
Candidates with the following backgrounds will be considered: technical sales, applications engineering, technical support. We value strong technical aptitude, customer engagement experience, and a desire to build a successful career in consultative sales
This position is based in Bolton, Massachusetts
Key Responsibilities
  • Develop and manage sales opportunities for Headwall's remote sensing and spectral imaging product portfolio, including hyperspectral imaging systems and scientific instrumentation.
  • Achieve assigned sales quotas, revenue objectives, and pipeline growth targets.
  • Identify, qualify, and develop new business opportunities through a consultative sales process.
  • Respond to inbound customer inquiries and proactively generate opportunities through outbound prospecting, referrals, conferences, trade shows, and marketing campaigns.
  • Prepare quotations, proposals, technical presentations, and product recommendations that address customer requirements.
  • Leverage technical expertise gained through applications engineering, customer support, field service, or technical service to identify opportunities for additional products and services.
  • Conduct product demonstrations and effectively communicate technical capabilities to scientific, engineering, and commercial audiences.
  • Collaborate with engineering, applications, customer support, marketing, and operations teams to develop customer solutions.
  • Support channel partners, distributors, and strategic accounts throughout the sales process.
  • Maintain accurate customer records, opportunity pipelines, forecasts, and sales activities within the CRM system.
  • Monitor industry trends, competitive activity, and emerging applications in remote sensing, spectral imaging, and scientific instrumentation.
  • Represent Headwall at customer meetings, industry conferences, workshops, and trade shows.

Required Qualifications
  • 3+ years experience in Instrumentation sales or applications/technical experience in analytical instrumentation, remote sensing, spectroscopy, spectral imaging
  • Engineering of scientific degree (e.g. engineering, Physics, Chemistry, Environmental Science, Geology, Remote Sensing),
  • Demonstrated experience working directly with customers to understand technical requirements and recommend technical solutions.
  • Excellent written, verbal, and presentation communication skills.
  • Ability to explain complex technical concepts to both technical and non-technical audiences.
  • Experience using CRM systems or other customer relationship management tools.
  • Willingness to travel up to 30%.
  • U.S. Citizenship or U.S. Permanent Resident status required.

Preferred Qualifications
  • Experience selling or supporting hyperspectral imaging systems, remote sensing technologies, optical instrumentation, spectroscopy, or scientific imaging systems.
  • Experience with VIS, NIR, SWIR, Raman, fluorescence, machine vision, spectroscopy, or analytical instrumentation.
  • Knowledge of optical sensing, environmental monitoring, geospatial technologies, UAV-based sensing systems, or machine vision.

Desired Attributes
The ideal candidate is:
  • Passionate about helping customers solve complex technical challenges.
  • Motivated to build a successful career in technical sales and business development.
  • Technically curious and comfortable discussing advanced scientific instrumentation.
  • Customer-focused with a consultative approach to selling.
  • Goal-oriented with a strong desire to achieve and exceed objectives.
  • Organized and capable of managing multiple opportunities simultaneously.
  • Collaborative and effective at working across engineering, applications, service, marketing, and commercial teams.
  • Comfortable engaging with scientists, engineers, procurement professionals, and executive decision-makers.
  • Self-motivated, adaptable, and eager to learn new technologies and applications.

Why Join Headwall?
At Headwall, you will work alongside experts developing advanced sensing technologies used in remote sensing, machine vision, environmental monitoring, precision agriculture, mining, defense, and scientific research.
Whether your background is in technical sales, applications engineering, customer support, field service, or technical service, this role offers an excellent opportunity to build a career in consultative technical sales while leveraging your scientific and engineering expertise. You will help customers solve complex challenges using industry-leading hyperspectral imaging and remote sensing solutions while contributing directly to Headwall's continued growth.
Headwall provides a collaborative, innovation-driven environment where technical expertise is valued, professional development is encouraged, and career growth is supported.

Apply