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Technical Support Engineer Remote Jobs (NOW HIRING)

Transmit Security

Senior Technical Support Engineer

OR · On-site +1

$120K - $160K/yr

We're seeking a dedicated and customer-focused Senior Technical Support Engineer to provide ... Flexible Work Environment: Remote work options available for North American candidates.

Entrata

Senior Technical Support Engineer

$17.45 - $27.31/hr

The Senior Technical Support Engineer provides advanced technical assistance to customers utilizing ... Flexible and transparent culture with remote and hybrid work options, generous vacation time, and ...

Veriff

Senior Technical Support Engineer

OR · On-site +1

As a Senior Technical Support Engineer, you will get to solve the most technically challenging ... Remote within USA but preferable to be in Salt Lake City, Utah Why Veriff? We are the preferred ...

Johnson Controls

FSC Technical Support Engineer

Glendale, WI · On-site +1

$85.20K - $118K/yr

Perform remote and onsite customer technical support as needed. * Participate in and provide ... Degree or diploma in Computer Science, Engineering, Information Technology or related field with 6+ ...

Jobgether

We are currently looking for a Technical Support Engineer L2 in Netherlands. Join a high-impact ... Remote flexibility and continuous learning are core aspects of the working culture.

Wildix

Technical Support Engineer - USA, Remote

... engineering teams on technical validation and remote diagnostics. * Perform structured network checks, assess PoE and internet readiness, and help onboard new locations. * Provide technical support ...

Veriff

Senior Technical Support Engineer

As a Senior Technical Support Engineer, you will get to solve the most technically challenging ... Remote within USA but preferable to be in Salt Lake City, Utah Why Veriff? We are the preferred ...

New

Logitech

Technical Support Engineer

Camas, WA · On-site +1

$70K/yr

The Tech Support Engineer role involves resolving technical support issues, primarily focusing on AV hardware and software, from business customers and handling escalations from Tier 1 team members.

MacStadium

Senior Technical Support Engineer

Atlanta, GA · Remote

$80K - $100K/yr

We are a remote-first company with a global team. We value autonomy, curiosity, and a bias toward ... As a Senior Technical Support Engineer, you will be the operational backbone of our support ...

MacStadium

Senior Technical Support Engineer

Atlanta, GA · On-site +1

$80K - $100K/yr

We are a remote-first company with a global team. We value autonomy, curiosity, and a bias toward ... As a Senior Technical Support Engineer, you will be the operational backbone of our support ...

Versa Networks

Technical Support Engineer - Federal

$175K - $260K/yr

Job Summary We are seeking a Technical Support Engineer - Federal Customers to provide advanced ... S (Remote or On-site as required) *Applicants must be authorized to work in the United States ...

Cursor

Technical Support Engineer - AMER

They are seeking a Technical Support Engineer who will serve as the first line of defense for users, debugging issues, building automations, and collaborating with product and engineering teams to ...

Mitratech

Technical Support Engineer II

The Technical Support Engineer II will provide dedicated support to specific clients. They will ... Remote Work * Career Advancement & Professional Development Opportunities * Employee Recognition

Merative

Technical Support Engineer I

$53.56K - $80.34K/yr

The primary responsibility of the Technical Support Analyst is to provide advanced technical ... Performs preventative maintenance activities & remote software upgrades to ensure system stability ...

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How much do technical support engineer remote jobs pay per year?

As of May 30, 2026, the average yearly pay for technical support engineer remote in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What Does a Technical Support Engineer Who Works Remotely Do?

As a remote technical support engineer, you work from home or anywhere to provide customer service and help clients troubleshoot any issue they have with their hardware or software. Many technical support engineers focus on specific products. As part of this IT job, you may evaluate customer questions or complaints, reference support manuals, determine the best method of resolution, and promote the best possible experience for customers. Some technical support engineers focus on the interior of a company rather than customers, in which case you help other employees as needed. When done remotely, this job involves providing help by phone, email, or live chat.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer Remote, and why are they important?

To thrive as a Technical Support Engineer Remote, you need strong problem-solving abilities, technical troubleshooting expertise, and a background in IT or computer science, often supported by relevant certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential for effective support. Exceptional communication skills, patience, and the ability to work independently are crucial soft skills in a remote environment. These qualities enable efficient resolution of technical issues, ensure customer satisfaction, and maintain seamless remote operations.

What are some typical challenges faced by Technical Support Engineers working remotely, and how can they be managed?

Remote Technical Support Engineers often face challenges such as troubleshooting complex technical issues without in-person access to customer systems and maintaining clear communication across different time zones. To manage these, effective use of remote access tools, thorough documentation, and proactive communication with both customers and team members are crucial. Additionally, setting up a dedicated workspace and establishing structured routines can help maintain productivity and work-life balance. Regular virtual meetings and collaboration platforms also support knowledge sharing and team cohesion.

What does a Technical Support Engineer do in a remote role?

A Technical Support Engineer working remotely provides assistance to customers or internal teams in resolving technical issues related to software, hardware, or network systems. They diagnose problems, offer troubleshooting guidance, and may escalate complex issues to higher-level engineers. Communication is typically done through email, chat, or video calls, ensuring users can continue their work with minimal disruption. Remote Technical Support Engineers must be skilled in problem-solving, customer service, and using various support tools. Their goal is to help users resolve issues efficiently, regardless of their physical location.

What is the difference between Technical Support Engineer Remote vs Technical Support Specialist?

AspectTechnical Support Engineer RemoteTechnical Support Specialist
Required CredentialsTypically requires a degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Network+ are commonOften requires similar certifications; may have less emphasis on formal degrees
Work EnvironmentRemote, often supporting enterprise clients or internal teams via online toolsCan be remote or on-site; supports customers via phone, email, or chat
Employer & Industry UsageUsed across tech companies, SaaS providers, and IT service firmsCommon in tech, retail, and telecommunications industries

Both roles involve troubleshooting technical issues, but Technical Support Engineer Remote typically requires more technical expertise and handles complex problems remotely, while Technical Support Specialist may focus on basic support and customer service. The roles often overlap, but the engineer position usually demands a higher technical skill level and certifications.

More about Technical Support Engineer Remote jobs
What cities are hiring for Technical Support Engineer Remote jobs? Cities with the most Technical Support Engineer Remote job openings:
What are the most commonly searched types of Technical Support Engineer jobs? The most popular types of Technical Support Engineer jobs are:
What states have the most Technical Support Engineer Remote jobs? States with the most job openings for Technical Support Engineer Remote jobs include:
What job categories do people searching Technical Support Engineer Remote jobs look for? The top searched job categories for Technical Support Engineer Remote jobs are:
Technical Support Engineer Remote jobs near you
Infographic showing various Technical Support Engineer Remote job openings in the United States as of May 2026, with employment types broken down into 23% Full Time, 74% Part Time, and 3% Contract. Highlights an 86% Physical, 6% Hybrid, and 8% Remote job distribution, with an average salary of $79,032 per year, or $38 per hour.

Technical Support Engineer

HackerRank Careers

Santa Clara, CA • On-site, Remote

$100K - $130K/yr

Full-time

Posted 27 days ago

Job description

HackerRank helps companies like NVIDIA, Amazon, and Microsoft hire and upskill the next generation of developers based on skills, not pedigree. Our platform is trusted by over 2,500 of the world's most innovative companies to build strong engineering teams ready for what's next.
Software has entered an era where humans and AI build side by side. As this shift accelerates, the definition of strong technical talent is changing. We give companies better ways to identify and invest in next-generation skills.
People at HackerRank care deeply about the impact of their work and sweat the small details so our customers can be wildly successful with products they genuinely love to use. We move with urgency and believe great outcomes come from high standards
About the role
As a Technical Support Engineer, you'll support customers using HackerRank's products and platform. You'll investigate and resolve complex issues, work closely with engineering and product teams, and help customers maximize the benefits of our technology. Your work will enhance reliability, reduce friction, and make HackerRank more user-friendly for everyone.
What you'll do
  • Troubleshoot and resolve issues across the HackerRank platform, including web applications, APIs, ATS integrations, and developer tools.
  • Collaborate with engineering teams to reproduce issues, identify root causes, and validate fixes.
  • Guide customers through SSO (SAML/OIDC) and SCIM integration setup, primarily with Okta and other IdPs. standards, such as SAML and SCIM.
  • Exhibit exceptional ownership and communication skills, clearly and confidently engaging with customers through tickets and live Zoom sessions.
Who you are
  • 2+ years of experience in a technical support or product support role for a SaaS platform.
  • Able to debug full-stack web applications and use developer tools effectively.
  • Skilled with SQL, REST APIs, and tools like Postman, Insomnia, or cURL.
  • Basic coding skills, can use Python or Ruby for automation or simple data validation tasks.
  • Comfortable using IDEs such as VS Code, IntelliJ, or PyCharm for testing and debugging.
Even better if you
  • Have a background in HR tech, developer tools, or assessment platforms.
  • Can build scripts and tools that accelerate and standardize troubleshooting.
  • Are familiar with AWS or GCP and observability tools such as New Relic.
You will thrive in this role if
  • Communicate clearly and stay calm under pressure.
  • You exhibit a strong sense of ownership, knowing there are no handoffs.
  • Take pride in helping customers and teammates succeed.
  • You are curious, passionate, and do not tolerate inefficiency
Compensation
The base salary range for this role is $100,000 - $130,000, plus a target 10% annual bonus tied to individual and company performance. You will also receive equity (stock options) and a comprehensive package of cash and non-cash benefits.
Want to learn more about HackerRank? Check out HackerRank.com to explore our products, solutions and resources, and dive into our story and mission here.
HackerRank is a proud equal employment opportunity and affirmative action employer. We provide equal opportunity to everyone for employment based on individual performance and qualification. We never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
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Notice to prospective HackerRank job applicants:
  • Our Recruiters use @hackerrank.com email addresses.
  • We never ask for payment or credit check information to apply, interview, or work here.

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