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Technical Support Engineer Remote Jobs (NOW HIRING)

NICE

Technical Support Engineer

Technical Support Engineer - Recording Solutions - Broward County, Florida Position Description: We are looking for a Technical Support Engineer for our Recording Solutions. Candidates will work ...

Socure

Technical Support Engineer

$90K - $115K/yr

About the role The Technical Support Engineer is a customer-focused problem solver responsible for delivering timely, effective technical solutions and outstanding service. Reporting to the Manager ...

Brinqa

Technical Support Engineer

Brinqa has an immediate need for a Technical Support Engineer who will be responsible for investigating and resolving complex technical issues for our enterprise customers. You will use your ...

Cyberhaven

Technical Support Engineer

San Jose, CA · On-site +1

$80K - $100K/yr

The Technical Support Engineer candidate is passionate about technology, is always curious, and driven to delight customers. A true problem solver, you will take personal ownership in seeing a ...

Ordr

Technical Support Engineer (TSE)

$120K - $130K/yr

About the Role ORDR is seeking a highly experienced Technical Support Engineer (6+ years) to ... remote-first team. We value curiosity, ownership, and continuous growth, investing in your ...

StarTree

Technical Support Engineer

OR · On-site +1

As a Technical Support Engineer, you will become a critical interface between customers and StarTree's cross-functional teams, providing technical expertise and driving customer satisfaction. This ...

Firstup

Technical Support Engineer

$55K - $70K/yr

The Technical Support Engineer primarily works on Customer questions, incidents and bug/feature ... We offer an excellent PTO program, great health benefits, a casual and friendly environment, remote ...

StarTree

Technical Support Engineer

As a Technical Support Engineer, you will become a critical interface between customers and StarTree's cross-functional teams, providing technical expertise and driving customer satisfaction. This ...

Firstup

Technical Support Engineer

$55K - $70K/yr

The Technical Support Engineer primarily works on Customer questions, incidents and bug/feature ... We offer an excellent PTO program, great health benefits, a casual and friendly environment, remote ...

SpotMe

Technical Support Engineer (US - Remote)

OR · On-site +1

The Technical Support Engineer is the first line of defense and the first line of delight for our ... getting a remote speaker's camera and microphone working minutes before they go on stage, to ...

Cribl

Senior Technical Support Engineer

Why You'll Love This Role Cribl is seeking Technical Support Engineers to ensure customer success ... We are a fast-growing, remote-first company with a mission to unlock the value of all observability ...

Iterable

Technical Support Engineer - Deliverability

$72K - $112K/yr

We are looking for a Technical Support Engineer (TSE) to join our world-class Technical Support team. This role is ideal for someone who thrives at the intersection of technical problem-solving and ...

Logitech

Technical Support Engineer

Camas, WA · On-site +1

$70K/yr

The Tech Support Engineer role involves resolving technical support issues, primarily focusing on AV hardware and software, from business customers and handling escalations from Tier 1 team members.

Runpod Inc

Technical Support Engineer (L2)

Learn more in our CEO's funding announcement: We're a small, remote-first team. We take ownership ... As a Technical Support Analyst (L2), you'll play a critical role in supporting our customers by ...

LVT

Technical Support Engineer II

American Fork, UT · Remote

ABOUT THIS ROLE As a Technical Support Engineer II at LVT, you will independently troubleshoot and ... You will collaborate with other teams, partners, and customers to deliver high-quality remote ...

Flexera

Senior Technical Support Engineer

Home, WA · On-site +1

Participate in customer calls and remote technical sessions as a technical expert. * Drive ... Collaborate effectively across Support, Engineering, Product, Customer Success, and Operations ...

Flexera

Senior Technical Support Engineer

Itasca, IL · On-site +1

Participate in customer calls and remote technical sessions as a technical expert. * Drive ... Collaborate effectively across Support, Engineering, Product, Customer Success, and Operations ...

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Technical Support Engineer Remote information

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$37.5K

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$119.5K

How much do technical support engineer remote jobs pay per year?

As of Sep 14, 2026, the average yearly pay for technical support engineer remote in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What does a technical support engineer do in a remote role?

A Technical Support Engineer working remotely provides assistance to customers or internal teams in resolving technical issues related to software, hardware, or network systems. They diagnose problems, offer troubleshooting guidance, and may escalate complex issues to higher-level engineers. Communication is typically done through email, chat, or video calls, ensuring users can continue their work with minimal disruption. Remote Technical Support Engineers must be skilled in problem-solving, customer service, and using various support tools. Their goal is to help users resolve issues efficiently, regardless of their physical location.

What are the key skills and qualifications needed to thrive as a technical support engineer remote, and why are they important?

To thrive as a Technical Support Engineer Remote, you need strong problem-solving abilities, technical troubleshooting expertise, and a background in IT or computer science, often supported by relevant certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential for effective support. Exceptional communication skills, patience, and the ability to work independently are crucial soft skills in a remote environment. These qualities enable efficient resolution of technical issues, ensure customer satisfaction, and maintain seamless remote operations.

What are some typical challenges faced by technical support engineers working remotely, and how can they be managed?

Remote Technical Support Engineers often face challenges such as troubleshooting complex technical issues without in-person access to customer systems and maintaining clear communication across different time zones. To manage these, effective use of remote access tools, thorough documentation, and proactive communication with both customers and team members are crucial. Additionally, setting up a dedicated workspace and establishing structured routines can help maintain productivity and work-life balance. Regular virtual meetings and collaboration platforms also support knowledge sharing and team cohesion.

What is the difference between Technical Support Engineer Remote vs Technical Support Specialist?

AspectTechnical Support Engineer RemoteTechnical Support Specialist
Required CredentialsTypically requires a degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Network+ are commonOften requires similar certifications; may have less emphasis on formal degrees
Work EnvironmentRemote, often supporting enterprise clients or internal teams via online toolsCan be remote or on-site; supports customers via phone, email, or chat
Employer & Industry UsageUsed across tech companies, SaaS providers, and IT service firmsCommon in tech, retail, and telecommunications industries

Both roles involve troubleshooting technical issues, but Technical Support Engineer Remote typically requires more technical expertise and handles complex problems remotely, while Technical Support Specialist may focus on basic support and customer service. The roles often overlap, but the engineer position usually demands a higher technical skill level and certifications.

More about Technical Support Engineer Remote jobs

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Cities with the most Technical Support Engineer Remote job openings:

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States with the most job openings for Technical Support Engineer Remote jobs include:

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For Technical Support Engineer Remote jobs, the most frequently searched job titles are:

Technical Support Engineer Remote jobs near you
Infographic showing various Technical Support Engineer Remote job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $79,032 per year, or $38 per hour.

Technical Support Engineer

San Francisco, CA • On-site, Remote

Corridor Security Inc
See more jobs at Corridor Security Incexternal

Full-time

Posted 19 days ago

Job description

About Corridor
Software development is becoming autonomous. The fastest teams already work this way, and at Corridor, we are leading the way on secure development as the rest of the industry follows.
Security tools were designed for a world where a person wrote the code and a person reviewed it. That's changing quickly. Corridor is securing software factories. We are the security solution for software that builds itself at every level of autonomy. We are preventing vulnerabilities as agents write code, and guiding teams to help decide what's safe to ship.
We're a small, talented team, led by Jack Cable (Former CISA - Secure by Design), Ashwin Ramaswami (Former CISA, Stanford, and Schmidt Futures) and, Alex Stamos (Former CISO of Facebook, Yahoo, SentinelOne).
Corridor is backed by Conviction, with a $25M Series A led by Felicis and our customers include ElevenLabs, Lovable, Mercor, and Langchain.
The Role
We're looking for a Technical Support Engineer to be the technical front line for Corridor's customers - troubleshooting issues, digging into code and CI/CD workflows, and making sure engineering and security teams get fast, expert answers so they can keep shipping secure software with confidence.
You'll work hands-on with customers' GitHub repositories, CI/CD pipelines, and Corridor's product to diagnose and resolve technical issues, manage support requests end-to-end in Pylon, and partner closely with Engineering and Product to fix root causes and improve the product for everyone.
What You'll Do
  • Respond to customer inquiries via Pylon, email, and Slack, and own tickets through to resolution
  • Investigate, reproduce, and resolve technical issues across customers' GitHub repositories, CI/CD pipelines, and integrations with Corridor
  • Dig into logs, code, and configurations to pinpoint root causes, partnering closely with Engineering on complex or novel issues
  • Guide customers through onboarding, implementation, and troubleshooting so they realize value from Corridor quickly
  • Track trends in support volume and recurring issues, and advocate for fixes and improvements in product planning
  • Build and maintain documentation, FAQs, and internal tooling to make support faster and more scalable as we grow
  • Partner with Customer Success, Sales, and Product to ensure a seamless, end-to-end customer experience

Who You Are
  • You're a curious, technical problem-solver who enjoys getting into the weeds with customers and code to find the real fix.
  • You're comfortable reading code, working in GitHub repos, and reasoning about CI/CD and modern developer workflows
  • You have a customer-first mindset and take ownership of issues until they're truly resolved
  • You communicate clearly with both technical and non-technical stakeholders, in writing and in conversation
  • You're organized and can triage and prioritize across multiple open issues at once
  • You're energized by a fast-moving, early-stage environment and enjoy building process as you go

Qualifications
  • 2-5+ years in a technical support, solutions engineering, or technical account management role, ideally in cybersecurity, developer tools, infrastructure, or AI
  • Hands-on experience with GitHub (or similar version control systems) and CI/CD pipelines
  • Experience with a support/ticketing platform such as Pylon (or similar tools like Zendesk or Salesforce)
  • Basic scripting or coding ability, and comfort exploring a codebase to isolate an issue
  • Strong written and verbal communication skills
  • Comfortable working in an early-stage, fast-moving environment

Equal Opportunity
Corridor is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other characteristic protected by applicable law.
We're looking for someone open to working in a hybrid environment; 3 days per week in our South Beach, San Francisco office (Mon, Wed, Fri).

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