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Technical Support Engineer Remote Jobs (NOW HIRING)

Wildix

Technical Support Engineer - USA, Remote

... engineering teams on technical validation and remote diagnostics. * Perform structured network checks, assess PoE and internet readiness, and help onboard new locations. * Provide technical support ...

Entrata

Senior Technical Support Engineer

$17.45 - $27.31/hr

The Senior Technical Support Engineer provides advanced technical assistance to customers utilizing ... Flexible and transparent culture with remote and hybrid work options, generous vacation time, and ...

Wiliot

Technical Support Engineer

Plano, TX · On-site +1

The Technical Support Engineer is a critical role responsible for the deep-dive investigation and resolution of technical issues within Wiliot's Ambient IoT ecosystem. This role requires a "system ...

Zafran.io

Must-have requirements * 3-5 years of experience in a customer-facing technical support or engineering support role, ideally in a SaaS environment. * Strong troubleshooting and problem-solving skills ...

Veriff

Senior Technical Support Engineer

$114K - $145K/yr

As a Senior Technical Support Engineer, you will get to solve the most technically challenging ... Remote within USA but preferable to be in Salt Lake City, Utah Salary range: $114,000 - $145,000 ...

Logitech

Technical Support Engineer

Camas, WA · On-site +1

$70K/yr

The Tech Support Engineer role involves resolving technical support issues, primarily focusing on AV hardware and software, from business customers and handling escalations from Tier 1 team members.

MacStadium

Senior Technical Support Engineer

Atlanta, GA · Remote

$80K - $100K/yr

We are a remote-first company with a global team. We value autonomy, curiosity, and a bias toward ... As a Senior Technical Support Engineer, you will be the operational backbone of our support ...

MacStadium

Senior Technical Support Engineer

Atlanta, GA · On-site +1

$80K - $100K/yr

We are a remote-first company with a global team. We value autonomy, curiosity, and a bias toward ... As a Senior Technical Support Engineer, you will be the operational backbone of our support ...

Mitratech

Technical Support Engineer II

The Technical Support Engineer II will provide dedicated support to specific clients. They will ... Remote Work * Career Advancement & Professional Development Opportunities * Employee Recognition

Versa Networks

Technical Support Engineer - Federal

$175K - $260K/yr

Job Summary We are seeking a Technical Support Engineer - Federal Customers to provide advanced ... S (Remote or On-site as required) *Applicants must be authorized to work in the United States ...

LangChain

Senior Technical Support Engineer

LangChain is seeking a Senior Technical Support Engineer to lead customer support for highly technical users. This role involves diagnosing issues, collaborating with various teams to resolve bugs ...

Zero Networks

Senior Technical Support Engineer

If you are a technical Support Engineer professional with a passion for working in a fast moving company, building a new support practice, and a challenging problem space in the cybersecurity ...

Tines

Technical Support Engineer - West

$95K/yr

This is a remote role that must be based in PST or MST. A technical support engineer provides technical support and consultation to customers and colleagues. They are essential in troubleshooting and ...

Hyro

Technical Support Engineer (NYC)

Manhattan, NY · On-site +1

$80K - $130K/yr

We are looking for a Technical Support Engineer to join our growing Delivery team in NYC. As a member of the Support Engineering group, you will be an integral part of a team of top professionals who ...

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Technical Support Engineer Remote information

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$37.5K

$79K

$119.5K

How much do technical support engineer remote jobs pay per year?

As of Jun 25, 2026, the average yearly pay for technical support engineer remote in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer Remote, and why are they important?

To thrive as a Technical Support Engineer Remote, you need strong problem-solving abilities, technical troubleshooting expertise, and a background in IT or computer science, often supported by relevant certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential for effective support. Exceptional communication skills, patience, and the ability to work independently are crucial soft skills in a remote environment. These qualities enable efficient resolution of technical issues, ensure customer satisfaction, and maintain seamless remote operations.

What Does a Technical Support Engineer Who Works Remotely Do?

As a remote technical support engineer, you work from home or anywhere to provide customer service and help clients troubleshoot any issue they have with their hardware or software. Many technical support engineers focus on specific products. As part of this IT job, you may evaluate customer questions or complaints, reference support manuals, determine the best method of resolution, and promote the best possible experience for customers. Some technical support engineers focus on the interior of a company rather than customers, in which case you help other employees as needed. When done remotely, this job involves providing help by phone, email, or live chat.

What is the difference between Technical Support Engineer Remote vs Technical Support Specialist?

AspectTechnical Support Engineer RemoteTechnical Support Specialist
Required CredentialsTypically requires a degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Network+ are commonOften requires similar certifications; may have less emphasis on formal degrees
Work EnvironmentRemote, often supporting enterprise clients or internal teams via online toolsCan be remote or on-site; supports customers via phone, email, or chat
Employer & Industry UsageUsed across tech companies, SaaS providers, and IT service firmsCommon in tech, retail, and telecommunications industries

Both roles involve troubleshooting technical issues, but Technical Support Engineer Remote typically requires more technical expertise and handles complex problems remotely, while Technical Support Specialist may focus on basic support and customer service. The roles often overlap, but the engineer position usually demands a higher technical skill level and certifications.

What does a Technical Support Engineer do in a remote role?

A Technical Support Engineer working remotely provides assistance to customers or internal teams in resolving technical issues related to software, hardware, or network systems. They diagnose problems, offer troubleshooting guidance, and may escalate complex issues to higher-level engineers. Communication is typically done through email, chat, or video calls, ensuring users can continue their work with minimal disruption. Remote Technical Support Engineers must be skilled in problem-solving, customer service, and using various support tools. Their goal is to help users resolve issues efficiently, regardless of their physical location.

What are some typical challenges faced by Technical Support Engineers working remotely, and how can they be managed?

Remote Technical Support Engineers often face challenges such as troubleshooting complex technical issues without in-person access to customer systems and maintaining clear communication across different time zones. To manage these, effective use of remote access tools, thorough documentation, and proactive communication with both customers and team members are crucial. Additionally, setting up a dedicated workspace and establishing structured routines can help maintain productivity and work-life balance. Regular virtual meetings and collaboration platforms also support knowledge sharing and team cohesion.
More about Technical Support Engineer Remote jobs
What cities are hiring for Technical Support Engineer Remote jobs? Cities with the most Technical Support Engineer Remote job openings:
What are the most commonly searched types of Technical Support Engineer jobs? The most popular types of Technical Support Engineer jobs are:
What states have the most Technical Support Engineer Remote jobs? States with the most job openings for Technical Support Engineer Remote jobs include:
What job categories do people searching Technical Support Engineer Remote jobs look for? The top searched job categories for Technical Support Engineer Remote jobs are:
Technical Support Engineer Remote jobs near you
Infographic showing various Technical Support Engineer Remote job openings in the United States as of June 2026, with employment types broken down into 96% Full Time, 3% Part Time, and 1% Contract. Highlights an 37% Physical, 3% Hybrid, and 60% Remote job distribution, with an average salary of $79,032 per year, or $38 per hour.
Senior Technical Support Engineer

Senior Technical Support Engineer

Entrata

Charleston, WV • Remote

Full-time

Posted 21 days ago

Entrata rating

7.5

Company rating: 7.5 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

123rd of 191 rated software companies

Job description

Since 2003, Entrata has evolved from a visionary, student-led startup into a global leader in AI-driven property management technology. Today, we power the industry's most essential operating system, serving owners and residents worldwide through a comprehensive suite of intelligent leasing, payment, and communication tools powered by cutting-edge AI. With a proven track record of sustained growth and a global team of more than 2,200 employees, we offer the rare combination of established stability and high-velocity innovation. Recognized by the Silicon Slopes Hall of Fame and the Utah Business Fast 50, Entrata fosters a culture of radical transparency and entrepreneurial energy. At Entrata, we create an environment where different perspectives are valued and respected. Those perspectives challenge assumptions, strengthen our decisions, and raise the bar as we reshape the global living experience through AI-powered solutions.

The Senior Technical Support Engineer provides advanced technical assistance to customers utilizing a suite of property management solutions. This role involves troubleshooting, diagnosing, and resolving complex software-related issues while maintaining a high level of professionalism and customer service. The Senior Technical Support Engineer applies substantial knowledge and expertise to handle a wide range of tasks, contributes to process improvements, and mentors junior team members.

Responsibilities

  • Provide technical support and troubleshooting via telephone, ticketing systems, and chat, handling more complex and escalated issues.

  • Develop deep subject matter expertise in core technologies and multiple specialized technology areas.

  • Maintain ownership of assigned incidents from initial report through resolution, ensuring thorough communication and timely updates.

  • Educate customers on software functionalities, best practices, and product updates, while offering proactive solutions.

  • Identify, document, and report software issues, design concerns, and reliability challenges to appropriate internal teams.

  • Act as a resource for junior support engineers, providing guidance and mentorship.

  • Participate in team meetings, contribute to knowledge base documentation, and support continuous improvement initiatives.

  • Assist with special projects and other duties as assigned.

Essential Functions

  • Analyze and troubleshoot complex technical issues related to software functionality and system performance.

  • Communicate effectively with customers and internal teams, ensuring clarity and professionalism in all interactions.

  • Maintain accurate and detailed records of customer interactions, troubleshooting steps, and resolution paths.

  • Adhere to established support protocols, while identifying opportunities for process improvements.

  • Ability to prioritize tasks effectively by meeting deadlines and managing workload efficiently.

  • Maintain professional interaction with internal and external stakeholders

  • Ability to work in a fast-paced and high-stress environment.

Minimum Qualifications

  • Strong technical, analytical, and problem-solving skills in a high-pressure, multi-platform environment.

  • Excellent written and verbal communication skills with the ability to document and articulate issues effectively.

  • Ability to adapt quickly to changing priorities and customer needs while demonstrating initiative.

  • Proven ability to mentor and assist junior support engineers

  • Strong attention to detail and commitment to providing an exceptional customer experience.

Education and Experience Requirements

  • Associate's degree or equivalent work experience.

  • Minimum of 2-4 years of experience in a technical support role, preferably supporting B2B enterprise-level customers.

  • Experience with property management software or related industry experience is a plus.

  • Familiarity with knowledge base systems and documentation best practices is preferred.

AI and Operational Fluency

  • AI Integration: Utilize company-approved GenAI tools to accelerate high-value deliverables.

  • Strategic Oversight: Exercise critical judgment as the "Human-in-the-Loop," by auditing AI outputs for factual accuracy, brand alignment, and the removal of hallucinations.

  • Data Governance: Ensures no proprietary or Personally Identifiable Information (PII) data is exposed to unauthorized models.

  • Prompt Competency: Demonstrates the ability to craft clear, context-rich prompts to achieve consistent, high-quality results across various business domains.

This band covers the full salary range for the role. Your offer within this range will depend on factors like experience, skills, and internal equity.
 
Level - S3
Benefits:
Flexible and transparent culture with remote and hybrid work options, generous vacation time, and frequent company recharge days for work-life balance.

Comprehensive medical, dental, and vision coverage, including fertility benefits, available for eligible employees and their families.

HSA/FSA options and employer-paid disability benefits provided for eligible employees.

Access to 401(k) or similar retirement plans with employer matching for eligible employees, ensuring long-term financial security.

Wellness initiatives promoting physical and mental well-being, access to an onsite gym at HQ, gym memberships, mental health resources, wellness challenges, and employee assistance programs.

Entrata Cares programs offers opportunities for volunteerism, charity events, and giving back to our community.

Exclusive Previ cell phone plan and discounts on services or local business partnerships for additional employee benefits.

Bi-annual swag drops for employees

Currently, Entrata hires in Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, Florida, Georgia, South Carolina, Ohio, Pennsylvania, and Illinois for Exempt roles and Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, and Florida for Non-Exempt roles. 

Entrata is dedicated to creating a workplace where a diverse and inclusive team thrives in an environment free from discrimination. We provide equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status, or any other applicable characteristics protected by law.

It’s a great place to work! Will you join us?

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.