System Support Engineer Jobs (NOW HIRING)

• Houston - Texas - United States of America

Location: 1401 Enclave Parkway, Suite 475, Houston, TX 77077

Hours: Monday – Friday, 8:00 am to 5:00 pm, 40 Hours/Week

Summary of Duties: Be first point of contact for customers, by assisting with their product queries. Assess the severity and urgency of the queries, determine the action plan, and initiate the resolution. Work with customers to resolve fundamental software issues with Siemens’ cloud offering. Shepard the resolution through subject matter experts, application owners, trainers, or other technical resources as needed. Prioritize, research, diagnose, troubleshoot, and resolve product issues within the defined service level agreements (SLAs). Coordinate and communicate with different teams and follow standard procedures to elevate unresolved issues to appropriate internal departments. Act as customer advocate at Siemens and liaison with R&D/Product Management to ensure that customers receive the appropriate level of service in a timely manner. Enhance the FAQ library to add knowledge articles to aid quick responses and self-service. Responsible for after-hours critical support. Prioritize, research, diagnose, troubleshoot, and resolve the customer submitted product issues within the defined SLAs. Hybrid work permitted. Must report into Houston, TX office 1 day/wk.

Qualifications: The position requires a Bachelor’s degree in Electrical Engineering, Electrical Power Systems Engineering, or a related field and two (2) years of experience in the job offered, or as a DevOps Engineer, Software Developer, or an acceptable alternate occupation. Alternately, employer will accept a Master’s degree in Electrical Engineering, Electrical Power Systems Engineering, or a related field and zero (0) years of experience. The position requires experience with the following: Practical experience in using advanced power systems analysis tools; Experience with PSS®E, PSS ODMS, PSS Sinical, MOD/NMM, PSCAD, PSLF, or APA/CAPE; Knowledge of transmission system planning or operations, with experience in analyzing power flow, short circuit, transient stability, and electromagnetic transients; Knowledge of electrical system modeling as it pertains to dynamic system studies; Programming and scripting languages, such as Fortran or Python; Experience in distribution planning or production costing; Experience in a customer-facing technical support role and Customer support platforms, such as Freshdesk; Experience setting up analytical reports and dashboards for customer service KPIs. Experience can be gained currently or through a graduate degree program. Hybrid work permitted. Must report into Houston, TX office 1 day/wk.

Equal Employment Opportunity StatementSiemens is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the LawApplicants and employees are protected from discrimination on the basis of race, color, religion, sex, national origin, or any characteristic protected by Federal or other applicable law.

Reasonable AccommodationsIf you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this linkAccommodationfor disability form . If you’re unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status.

Application DeadlineThis role will be posted for a minimum of five (5) days from the original posting date. The posting timeline may change based on applicant volume to ensure we attract and consider a strong and representative candidate pool.

California Privacy NoticeCalifornia residents have the right to receive additional notices about their personal information. To learn more, clickhere .

Equal Employment Opportunity StatementSiemens is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the LawApplicants and employees are protected from discrimination on the basis of race, color, religion, sex, national origin, or any characteristic protected by Federal or other applicable law.

Reasonable AccommodationsIf you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this linkAccommodationfor disability form . If you’re unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status.

Pay TransparencySiemens follows Pay Transparency laws.

Application DeadlineThis role will be posted for a minimum of five (5) days from the original posting date. The posting timeline may change based on applicant volume to ensure we attract and consider a strong and representative candidate pool.

California Privacy NoticeCalifornia residents have the right to receive additional notices about their personal information. To learn more, clickhere .

Criminal HistoryQualified applications with arrest or conviction records will be considered for employment in accordance with applicable local and state laws.

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