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System Support Engineer Jobs (NOW HIRING)

ALTEN Technology USA

System Support Engineer

Irvine, CA

$115K - $125K/yr

On-site, 5 days per week ALTEN Technology is seeking a hands-on System Support Engineer to investigate, reproduce, and resolve in-service issues on fielded hardware/software systems. This role will ...

ALTEN Technology USA

System Support Engineer

Irvine, CA · On-site

$115K - $125K/yr

On-site, 5 days per week ALTEN Technology is seeking a hands-on System Support Engineer to investigate, reproduce, and resolve in-service issues on fielded hardware/software systems. This role will ...

ALTEN Technology USA

System Support Engineer

Irvine, CA

$115K - $125K/yr

On-site, 5 days per week ALTEN Technology is seeking a hands-on System Support Engineer to investigate, reproduce, and resolve in-service issues on fielded hardware/software systems. This role will ...

CONTROL VISION

IT system support Engineer

Tucson, AZ

IT system support Engineer This is a full-time on-site position located in Tucson, AZ. Join the Control Vision team in a unique position that will combine a cybersecurity background with corporate ...

Clever Devices Ltd.

Systems Support Engineer

Woodbury, NY · On-site

$90K - $140K/yr

The System Support Engineer (SSE) manages and oversees daily Support operations for a Clever Device's customer. The primary function of the position is to oversee the lifecycle, and ultimate ...

Fusion HCR

Systems Support Engineer I

Las Vegas, NV

... system installations and upgrades, maintain lab and test environments, and support customer ... engineering and support teams to maintain system stability Qualifications • Minimum 1 year of ...

BankWest

System Support

Pierre, SD · On-site

Scope of Job Provide technical, software, hardware, communication system and network problem ... Engineering standards. BankWest is a "Sales Organization" and all employees are expected to ...

Ametek

Product Support Engineer

Madison, WI · On-site

Reporting to the Global System Support Manager, this individual in the Global System Support Engineer position, will help solve complex customer issues, provide in-depth training to internal ...

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System Support Engineer information

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How much do system support engineer jobs pay per hour?

As of Jun 21, 2026, the average hourly pay for system support engineer in the United States is $42.89, according to ZipRecruiter salary data. Most workers in this role earn between $31.73 and $48.56 per hour, depending on experience, location, and employer.

What is the difference between System Support Engineer vs Network Support Specialist?

AspectSystem Support EngineerNetwork Support Specialist
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentIT departments, help desks, technical support teamsNetwork operations centers, enterprise networks, ISPs
Job FocusMaintaining and troubleshooting computer systems and hardwareManaging and troubleshooting network infrastructure and connectivity

While both roles support IT infrastructure, System Support Engineers focus on computer systems and hardware, whereas Network Support Specialists primarily handle network connectivity and infrastructure. Both roles often require similar certifications and work in IT environments, but their technical focus differs, making each essential for comprehensive IT support.

What are the key skills and qualifications needed to thrive as a System Support Engineer, and why are they important?

To thrive as a System Support Engineer, you need strong problem-solving abilities, a solid understanding of operating systems, networking, and a relevant degree or certifications like CompTIA, Microsoft, or Cisco. Familiarity with ticketing systems, remote desktop tools, and monitoring platforms is typically required. Excellent communication, patience, and a customer-oriented mindset help you resolve issues effectively and build trust with users. These skills ensure efficient troubleshooting, minimize downtime, and deliver reliable technical support in dynamic IT environments.

What does a System Support Engineer do?

A System Support Engineer is responsible for maintaining, troubleshooting, and supporting IT systems and infrastructure within an organization. Their duties include diagnosing hardware and software issues, managing system upgrades, monitoring system performance, and providing technical support to end-users. They often work closely with other IT professionals to ensure that all technology systems run efficiently and securely. System Support Engineers play a crucial role in minimizing downtime and helping organizations maintain optimal operational performance.

What are some common challenges faced by System Support Engineers, and how can they be effectively managed?

System Support Engineers often encounter challenges such as troubleshooting complex technical issues under time constraints, balancing multiple support requests, and keeping up with rapidly evolving technologies. Effective communication and prioritization skills are crucial, as engineers must interact with both technical teams and end-users to resolve issues efficiently. Staying updated through regular training and utilizing knowledge bases can help manage these challenges, while strong teamwork ensures that escalated problems are addressed collaboratively.
More about System Support Engineer jobs
System Support Engineer jobs near you
Infographic showing various System Support Engineer job openings in the United States as of June 2026, with employment types broken down into 85% Full Time, 11% Part Time, 2% Temporary, and 2% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $89,216 per year, or $42.9 per hour.
System Support Engineer

System Support Engineer

ALTEN Technology USA

Irvine, CA

$115K - $125K/yr

Other

Posted 22 days ago

Job description

Location: Irvine, CA
Office: On-site, 5 days per week

ALTEN Technology is seeking a hands-on System Support Engineer to investigate, reproduce, and resolve in-service issues on fielded hardware/software systems. This role will be onsite in Irvine, CA lab, where dedicated equipment and platforms are available for troubleshooting and root cause analysis. This role will operate as part of a team, coordinating with development and integration engineering to drive issues to closure.


Responsibilities 
    In-Service Issue Characterization - Proactively evaluate incoming issue data from the field. Identify, analyze, and document newly reported system issues across software and hardware domains. Formally document initial findings and recommended next steps for each issue.
    Laboratory Reproduction & Investigation - For each characterized issue, design and conduct laboratory tests and troubleshooting activities aimed at reproducing field-reported malfunctions in a controlled environment. Develop and implement troubleshooting plans autonomously using established methodologies and documented approaches.
    Root Cause Analysis - Conduct in-depth debugging, including code analysis and log gathering. Coordinate with involved parties - development engineering, third-party suppliers, integration teams, and hardware support - as required to determine root cause. Deliver detailed root cause analyses and supporting documentation for each issue.
    Reporting & Remediation Coordination - Document all investigation activities, findings, and resolutions in the designated issue tracking system. Coordinate fix requests, review design change proposals, provide technical challenges as necessary, and track each issue through to resolution.

Required Qualifications 
    Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or related discipline.
    5+ years of experience in system support, sustaining engineering, or system integration & test.
    Proficiency in C and C++ for debugging and code analysis.
    Strong shell scripting skills (Bash) in Linux/Unix environments.
    Demonstrated experience with root cause analysis and structured problem-solving methodologies (8D or equivalent).
    Experience using JIRA or comparable issue tracking systems.
    Ability to work onsite full-time at the Irvine, CA lab facility.

Preferred Qualifications
    Experience with system performance monitoring and trend detection.
    Data analytics and parsing experience.
    Exposure to AI/automation workflows, including LLM and RAG-based tooling.
    Background in avionics, in-flight entertainment, defense, or other regulated hardware/software systems.

Salary:
    $115,000-125,000 per year
    The actual salary offered is dependent on various factors including, but not limited to, location, the candidate's combination of job-related knowledge, qualifications, skills, education, training, and experience

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