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System Support Engineer Jobs (NOW HIRING)

Simbex

Software System Support Engineer

Lebanon, NH · On-site

$193K - $229K/yr

We are seeking an inquisitive, entry-level Software System Support Engineer to join our team focused on wearable IoT devices and data systems. In this role, you will serve as a critical bridge ...

Simbex

Software System Support Engineer

Lebanon, NH · On-site

$75K - $95K/yr

We are seeking an inquisitive, entry-level Software System Support Engineer to join our team focused on wearable IoT devices and data systems. In this role, you will serve as a critical bridge ...

CONTROL VISION

IT system support Engineer

Tucson, AZ

IT system support Engineer This is a full-time on-site position located in Tucson, AZ. Join the Control Vision team in a unique position that will combine a cybersecurity background with corporate ...

Clever Devices Ltd.

Systems Support Engineer

Woodbury, NY · On-site

$90K - $140K/yr

The System Support Engineer (SSE) manages and oversees daily Support operations for a Clever Device's customer. The primary function of the position is to oversee the lifecycle, and ultimate ...

BankWest (South Dakota)

System Support

Pierre, SD · On-site

Scope of Job Provide technical, software, hardware, communication system and network problem ... Engineering standards. BankWest is a "Sales Organization" and all employees are expected to ...

Clever Devices Ltd.

Systems Support Engineer

Woodbury, NY · On-site

$90K - $140K/yr

The System Support Engineer (SSE) manages and oversees daily Support operations for a Clever Device's customer. The primary function of the position is to oversee the lifecycle, and ultimate ...

BBG, INC.

SYSTEMS SUPPORT ENGINEER

Dallas, TX · On-site +1

Monitor system performance and proactively identify opportunities to improve reliability and ... Systems Support Engineer will: Resolve user issues quickly with minimal business disruption.

Chef Robotics

Systems Support Engineer

San Francisco, CA · On-site

$120K - $170K/yr

Every meal our robots produce makes the system smarter. Backed by leading investors including ... About the Role Chef is seeking Systems Support Engineers to serve as a vital link between our ...

BBG, INC.

SYSTEMS SUPPORT ENGINEER

Dallas, TX · On-site

... system issues, maintaining application functionality, identifying process improvements, and ... Support Engineer will: • Resolve user issues quickly with minimal business disruption. • ...

ORS Partners

Senior Support Engineer

Malvern, PA · On-site

Provide customized support related to HCM product data integrations across other client systems and complex product issues. As a Sr. Support Engineer, you are expected to develop expertise in at ...

Chef Robotics

Systems Support Engineer

San Francisco, CA · On-site

$120K - $170K/yr

Every meal our robots produce makes the system smarter. Backed by leading investors including ... About the Role Chef is seeking Systems Support Engineers to serve as a vital link between our ...

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System Support Engineer information

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How much do system support engineer jobs pay per hour?

As of Jul 23, 2026, the average hourly pay for system support engineer in the United States is $42.89, according to ZipRecruiter salary data. Most workers in this role earn between $31.73 and $48.56 per hour, depending on experience, location, and employer.

What is the difference between System Support Engineer vs Network Support Specialist?

AspectSystem Support EngineerNetwork Support Specialist
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentIT departments, help desks, technical support teamsNetwork operations centers, enterprise networks, ISPs
Job FocusMaintaining and troubleshooting computer systems and hardwareManaging and troubleshooting network infrastructure and connectivity

While both roles support IT infrastructure, System Support Engineers focus on computer systems and hardware, whereas Network Support Specialists primarily handle network connectivity and infrastructure. Both roles often require similar certifications and work in IT environments, but their technical focus differs, making each essential for comprehensive IT support.

What are the key skills and qualifications needed to thrive as a System Support Engineer, and why are they important?

To thrive as a System Support Engineer, you need strong problem-solving abilities, a solid understanding of operating systems, networking, and a relevant degree or certifications like CompTIA, Microsoft, or Cisco. Familiarity with ticketing systems, remote desktop tools, and monitoring platforms is typically required. Excellent communication, patience, and a customer-oriented mindset help you resolve issues effectively and build trust with users. These skills ensure efficient troubleshooting, minimize downtime, and deliver reliable technical support in dynamic IT environments.

What does a System Support Engineer do?

A System Support Engineer is responsible for maintaining, troubleshooting, and supporting IT systems and infrastructure within an organization. Their duties include diagnosing hardware and software issues, managing system upgrades, monitoring system performance, and providing technical support to end-users. They often work closely with other IT professionals to ensure that all technology systems run efficiently and securely. System Support Engineers play a crucial role in minimizing downtime and helping organizations maintain optimal operational performance.

What are some common challenges faced by System Support Engineers, and how can they be effectively managed?

System Support Engineers often encounter challenges such as troubleshooting complex technical issues under time constraints, balancing multiple support requests, and keeping up with rapidly evolving technologies. Effective communication and prioritization skills are crucial, as engineers must interact with both technical teams and end-users to resolve issues efficiently. Staying updated through regular training and utilizing knowledge bases can help manage these challenges, while strong teamwork ensures that escalated problems are addressed collaboratively.
More about System Support Engineer jobs
System Support Engineer jobs near you
Infographic showing various System Support Engineer job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 95% Full Time, 1% Part Time, and 3% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $89,216 per year, or $42.9 per hour.
System Support Engineer

System Support Engineer

PROLIM Global Corporation

Irvine, CA • On-site

Full-time

Posted 11 days ago

Job description

Key Responsibilities:
  • Conduct timely engineering investigations on customer/field system issues of high complexity and criticality.
  • In an autonomous manner, identify root causes of issues and propose relevant solutions to the appropriate development engineering team.
  • log analysis experience
  • In-flight entertainment (IFE) experience is must.
  • Provide regular updates on investigation progress to Management, IFE Engineering and the SPE of the account, and regional teams.
  • Proactively take ownership of airline and field reported issues, analyzing, characterizing, and conducting engineering investigations related to Systems, Software, and Hardware.
  • Establish, coordinate, and execute investigation action plans to address reported issues.
  • Analyze data, software logs and system BITE, develop data science parsers, and design automation scripts to support reproduction of rare issues in engineering labs.
  • Utilize engineering labs to replicate field issues based on identified patterns - troubleshoot issue and root cause once reproduced.
  • Collaborate with relevant stakeholders; including SW Development Engineering, third-party suppliers, Hardware Engineering, System Engineering and Product Design Authority, in order to elaborate the appropriate design changes that will prevent the issue to happen on the long term.
  • Monitor the success of the fixes/solutions in the system benches and when deployed to the airline.
  • Document plans, progress, and conclusions in the designated issue tracking system.
  • Participate actively in the Field Issue Review Board for the assigned platform, providing cross-functional support on ongoing investigations and assisting team members as needed.
  • Remotely connect to problematic aircraft to investigate live issue, or in order to help correcting it in case of urgency (AOG).
  • Track and communicate findings from completed investigations and known fixes, detailing issue signatures, system impacts, and specific fix information to the IFE Engineering and AGS back and front office.
  • Support meetings with field teams, program management, suppliers, or industry tech forums upon request.
  • Perform missions to airlines or MROs for the resolution of major issues and Entry Into Service as required.
  • Offer feedback and recommendations for enhancements of operational tools (ground and on-wing tools, data science, maintenance recommendations algorithms...) and associated processes.

Qualifications:
Bachelor's degree in Computer Science, Information Technology or related field or Master's degree
Experience Range:
5 - 7 Years
Must Have :
Identify root causes of issues (System level) and propose relevant solutions to the appropriate development engineering team
Analyse data, software logs and system for the field/Customer reported issues in IFE (Inflight Entertainment) and conducting engineering .
Utilize engineering labs to replicate field issues based on identified patterns - troubleshoot issue and root cause once reproduced.
Nice to Have:
Develop parsers, and design automation scripts to support reproduction of rare issues in engineering labs. (Any scripting language)
Remotely connect to problematic aircraft to investigate live issue, or in order to help correcting it in case of urgency

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