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System Support Engineer Jobs (NOW HIRING)

MSI Express, Inc.

System Support Specialist

Portage, IN · On-site

... Engineering, Inventory, and Logistics. Work with company employees to support computer systems and provide training with regard to IT systems. Identify and help to implement improvements. Function as ...

ATB Technologies

Systems Support Engineer

Chesterfield, MO · On-site

$60K - $80K/yr

Job Overview As a Systems Support Engineer at ATB Technologies, you will play a critical role in ensuring the seamless resolution of technical issues and addressing customer concerns. This role is ...

Getinge

Systems Support Engineer I

Streetsboro, OH

$63K - $69K/yr

You just found it. Job Overview The System Support Engineer - Level 1 provides frontline technical support for Talis Clinical's software and hardware solutions. This role focuses on learning core ...

Caterpillar

System Support Analyst

Arvin, CA · On-site

$26.10 - $33.80/hr

As a Systems Support Analyst, you will be responsible for facility IT support that impacts the ... Programming / Development experience * A+, Network+, Security+, PowerBI and/or Microsoft ...

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System Support Engineer information

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How much do system support engineer jobs pay per hour?

As of Jun 21, 2026, the average hourly pay for system support engineer in the United States is $42.89, according to ZipRecruiter salary data. Most workers in this role earn between $31.73 and $48.56 per hour, depending on experience, location, and employer.

What is the difference between System Support Engineer vs Network Support Specialist?

AspectSystem Support EngineerNetwork Support Specialist
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentIT departments, help desks, technical support teamsNetwork operations centers, enterprise networks, ISPs
Job FocusMaintaining and troubleshooting computer systems and hardwareManaging and troubleshooting network infrastructure and connectivity

While both roles support IT infrastructure, System Support Engineers focus on computer systems and hardware, whereas Network Support Specialists primarily handle network connectivity and infrastructure. Both roles often require similar certifications and work in IT environments, but their technical focus differs, making each essential for comprehensive IT support.

What are the key skills and qualifications needed to thrive as a System Support Engineer, and why are they important?

To thrive as a System Support Engineer, you need strong problem-solving abilities, a solid understanding of operating systems, networking, and a relevant degree or certifications like CompTIA, Microsoft, or Cisco. Familiarity with ticketing systems, remote desktop tools, and monitoring platforms is typically required. Excellent communication, patience, and a customer-oriented mindset help you resolve issues effectively and build trust with users. These skills ensure efficient troubleshooting, minimize downtime, and deliver reliable technical support in dynamic IT environments.

What does a System Support Engineer do?

A System Support Engineer is responsible for maintaining, troubleshooting, and supporting IT systems and infrastructure within an organization. Their duties include diagnosing hardware and software issues, managing system upgrades, monitoring system performance, and providing technical support to end-users. They often work closely with other IT professionals to ensure that all technology systems run efficiently and securely. System Support Engineers play a crucial role in minimizing downtime and helping organizations maintain optimal operational performance.

What are some common challenges faced by System Support Engineers, and how can they be effectively managed?

System Support Engineers often encounter challenges such as troubleshooting complex technical issues under time constraints, balancing multiple support requests, and keeping up with rapidly evolving technologies. Effective communication and prioritization skills are crucial, as engineers must interact with both technical teams and end-users to resolve issues efficiently. Staying updated through regular training and utilizing knowledge bases can help manage these challenges, while strong teamwork ensures that escalated problems are addressed collaboratively.
More about System Support Engineer jobs
System Support Engineer jobs near you
Infographic showing various System Support Engineer job openings in the United States as of June 2026, with employment types broken down into 85% Full Time, 11% Part Time, 2% Temporary, and 2% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $89,216 per year, or $42.9 per hour.
System Support Specialist- Tier II

System Support Specialist- Tier II

Spectra Logic

Boulder, CO • On-site

$72K - $100K/yr

Full-time

Posted 2 days ago

Job description

Description
System Support Specialist (Tier II)
Job Summary
Provides advanced 24/7 technical support for customer environments and Spectra Logic systems, focusing on resolving complex issues that have been escalated beyond initial support. This role ensures a high-quality customer experience by delivering accurate, timely resolutions while meeting defined service-level agreements. It serves as a core technical contributor and a foundation for progression into System Support Engineering, or other departments external to Support which require a foundation of product expertise.
ESSENTIAL FUNCTIONS
  • Resolves escalated customer issues by performing technical analysis of hardware, operating systems, and backup environments, delivering accurate and complete solutions that restore functionality and maintain customer satisfaction.
  • Manages assigned support tickets from escalation through resolution, ensuring adherence to defined SLAs for response and closure while maintaining clear and professional communication with customers.
  • Diagnoses issues across customer environments, including SAN architecture, network protocols, and system integrations, applying structured troubleshooting methods to identify root causes.
  • Documents troubleshooting steps, resolutions, and system behaviors in support systems to ensure knowledge continuity and enable future issue resolution.
  • Collaborates with Tier I support and peer specialists to clarify issues, share knowledge, and improve overall support effectiveness.
  • Provides technical guidance to Tier I staff on escalated issues, supporting skill development and improving first-level resolution capability.
  • Participates in on-call rotation to provide 24x7 support coverage, responding to critical issues within defined service expectations.

ADDITIONAL RESPONSIBILITIES
  • Contributes to internal knowledge base development and documentation improvements.
  • Participates in cross-functional troubleshooting efforts with engineering or field teams as needed.
  • Supports testing or validation of fixes, patches, or system changes when required.
  • Assists with onboarding support for new team members through knowledge sharing and shadowing.

Qualifications / Experience / Competencies
Required (Day 1):
  • 2-4+ years of experience in technical support, systems administration, or a related customer-facing technical role.
  • Working knowledge of data storage environments, including SAN architecture, Fibre Channel, and Ethernet networking.
  • Experience supporting Windows and/or Unix-based operating systems.
  • Demonstrated ability to troubleshoot complex technical issues using structured, logical problem-solving methods.
  • Ability to manage multiple priorities while maintaining responsiveness and professionalism with customers.

Preferred:
  • Experience as a backup, systems, or SAN administrator.
  • Familiarity with backup software platforms and RAID/storage systems.
  • Relevant certifications (e.g., MCSE or equivalent) or demonstrated equivalent experience.
  • Fluency in Spanish

EDUCATION
High School or GED required. Bachelor's Degree preferred, but not required. Relevant technical experience in systems, storage, or support environments demonstrates the necessary foundation for this role.
Work Environment
Primarily remote or hybrid office environment. Work is performed at a computer with regular interaction via phone, email, and support systems.
Physical Demands
Primarily sedentary, with extended periods of computer use. Occasional light physical activity may be required.
Travel
Up to approximately three weeks per year.
COMPENSATION:
Base salary range $72,000 - 100,000 annually. While this salary range is a good faith and reasonable estimate, a candidate's actual salary will be competitive based on a variety of factors including the candidate's knowledge, skills, experience and location within the range.
Career Progression
This role is designed for individuals who want to deepen technical expertise and progress into a Senior Systems Support Specialist, or a System Support Engineer role, with increasing ownership of complex systems and solutions. This role also allows transfer to other Spectra Logic departments external to Support which require a foundation of product expertise.
***Spectra Logic is committed to the practice and policies of equal employment opportunities in the recruitment, employment and promotion of all associates without regard to age 40 and over, race, color, religion, sex, sexual orientation, disability, gender, gender identity, gender expression, genetic information, status as protected veteran, national origin, or any other applicable status protected by state or local law.

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