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Production Support Engineer Jobs (NOW HIRING)

Production Support Engineer

$43 - $56/hr

Cognizant is seeking a Production Support Engineer with 8-10 years of experience. The role involves monitoring production environments, managing incidents, and ensuring minimal business impact during ...

Production Support Engineer

Plano, TX · On-site

$40.25 - $52.50/hr

Production Support Engineer Location: Plano, TX(Onsite) Duration: Fulltime Must Have Technical/Functional Skills * You'll support Salesforce-based platforms and customer-facing integrations Key ...

Java Production Support Engineer

Newark, CA · On-site

$47.25 - $61.50/hr

Java Production Support Engineer Job Location: Newark, CA Job Type: Contract * Monitor production applications to proactively identify and resolve issues before customer impact * Perform proactive ...

AWS Production Support

$43 - $56/hr

Cloud Production Support Engineer Looking for a cloud production support engineer with DevOps, python, and CI/CD experience. Role: Cloud Production Support Engineer Location: Virginia (Fully Remote)

Production Support Engineer(Linux)

Westlake, TX · On-site

$40.25 - $52.50/hr

This is a W2 position One of our client's is looking for a skillful Production Support Engineer with Shell scripting, linux, Java, UI, SQL The Skills You Bring Hands on experience in Java , Angular ...

Production Support Engineer

Arlington, VA · On-site

$48.25 - $63/hr

Tiger Analytics is a fast-growing advanced analytics consulting firm. Our consultants bring deep expertise in Data Science, Machine Learning and AI. We are the trusted analytics partner for multiple ...

Net Production Support Engineer Location: New York, NY Employment Type: Full Time Compensation Pay Range: $100,000-$110,000 Per Year Description Join our team as a Production Support Engineer in New ...

Production Support Engineer

Arlington, VA · On-site

$48.25 - $63/hr

Tiger Analytics is a fast-growing advanced analytics consulting firm. Our consultants bring deep expertise in Data Science, Machine Learning and AI. We are the trusted analytics partner for multiple ...

Production Support Engineer I

Greenwood, IN · On-site

$38.25 - $50/hr

Milwaukee Tool is a leading company in the construction industry, seeking a Production Support Engineer I to provide on-site IT support for their Service Hub Operations in Greenwood, Indiana. The ...

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Production Support Engineer information

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How much do production support engineer jobs pay per hour?

As of Jun 26, 2026, the average hourly pay for production support engineer in the United States is $47.97, according to ZipRecruiter salary data. Most workers in this role earn between $40.38 and $52.64 per hour, depending on experience, location, and employer.

What are Production Support Engineers?

Production Support Engineers are IT professionals responsible for ensuring the smooth operation and maintenance of software applications and systems in a live production environment. They monitor system performance, troubleshoot technical issues, and collaborate with development and operations teams to quickly resolve incidents. Their goal is to minimize downtime, maintain service levels, and support end-users by addressing technical problems as they arise. Production Support Engineers also contribute to system improvements and may participate in on-call rotations to provide 24/7 support.

What are some common challenges faced by Production Support Engineers, and how are they typically addressed?

Production Support Engineers often face challenges such as resolving urgent system outages, managing high-pressure incidents, and balancing multiple support requests simultaneously. To address these, they rely on strong troubleshooting skills, clear communication with development teams, and well-documented incident management processes. Many organizations provide on-call rotations and regular training to help engineers stay prepared, while collaboration with cross-functional teams ensures issues are resolved efficiently and root causes are addressed for long-term stability.

What are the key skills and qualifications needed to thrive as a Production Support Engineer, and why are they important?

To thrive as a Production Support Engineer, you need strong problem-solving abilities, a background in computer science or IT, and experience in troubleshooting software and infrastructure issues. Familiarity with monitoring tools, ticketing systems like Jira or ServiceNow, and scripting languages such as Python or Bash is typically required. Excellent communication, teamwork, and the ability to remain calm under pressure help you stand out in this role. These skills and qualities are crucial for ensuring system reliability, minimizing downtime, and maintaining seamless business operations.
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What are the most commonly searched types of Production Support Engineer jobs? The most popular types of Production Support Engineer jobs are:
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Production Support Engineer

$43 - $56/hr

Full-time

Posted 28 days ago


Cognizant rating

7.5

Company rating: 7.5 out of 10

Based on 83 frontline employees who took The Breakroom Quiz

37th of 57 rated business consultants


Job description

Job Summary:
Cognizant is seeking a Production Support Engineer with 8-10 years of experience. The role involves monitoring production environments, managing incidents, and ensuring minimal business impact during outages.
Responsibilities:
• Production Monitoring & Incident Management
• Monitor applications, infrastructure, and batch processes in production environments
• Handle P1/P2 incidents and ensure rapid resolution within SLA timelines
• Perform initial troubleshooting, triage, and impact analysis
• Coordinate with offshore L2/L3 teams for issue resolution
• Ensure minimal business impact during incidents
• Monitoring applications and troubleshooting production issues
• SLA-driven incident handling and resolution
• Stakeholder Communication (Critical Onshore Responsibility)
• Act as the primary contact for client/business users onsite
• Provide timely updates on incidents, outages, and resolutions
• Participate in status calls, bridge calls, and escalation meetings
• Manage expectations during critical outages
• Incident, Problem & Change Management (ITIL)
• Manage ServiceNow (or similar) tickets for incidents, service requests, and changes
• Perform Root Cause Analysis (RCA) for recurring issues
• Participate in Problem Management and Change Advisory Board (CAB) processes
• Application / System Support
• Provide end-to-end support across environments (SIT/UAT/PROD)
• Analyze logs, database queries, and system metrics for issue resolution
• Support deployments and validate production releases
• Troubleshooting, defect fixes, and supporting multiple environments
• Providing post-production support and incident resolution
• Coordination with Offshore Teams
• Drive daily syncs with offshore support teams
• Assign and track tickets across L1/L2/L3
• Ensure follow-the-sun or 24/7 support model efficiency
• Preventive & Proactive Activities
• Identify recurring issues and propose permanent fixes
• Automate monitoring and alerts where possible
• Improve system reliability and reduce incident count
• Documentation & Reporting
• Maintain runbooks, SOPs, and knowledge base articles
• Prepare incident reports, RCA documents, and weekly dashboards
• Provide insights on system performance and trends
Qualifications:
Required:
• 8–10 years of overall experience
• Production Monitoring & Incident Management
• Monitor applications, infrastructure, and batch processes in production environments
• Handle P1/P2 incidents and ensure rapid resolution within SLA timelines
• Perform initial troubleshooting, triage, and impact analysis
• Coordinate with offshore L2/L3 teams for issue resolution
• Ensure minimal business impact during incidents
• Monitoring applications and troubleshooting production issues
• SLA-driven incident handling and resolution
• Stakeholder Communication (Critical Onshore Responsibility)
• Act as the primary contact for client/business users onsite
• Provide timely updates on incidents, outages, and resolutions
• Participate in status calls, bridge calls, and escalation meetings
• Manage expectations during critical outages
• Incident, Problem & Change Management (ITIL)
• Manage ServiceNow (or similar) tickets for incidents, service requests, and changes
• Perform Root Cause Analysis (RCA) for recurring issues
• Participate in Problem Management and Change Advisory Board (CAB) processes
• Provide end-to-end support across environments (SIT/UAT/PROD)
• Analyze logs, database queries, and system metrics for issue resolution
• Support deployments and validate production releases
• Troubleshooting, defect fixes, and supporting multiple environments
• Providing post-production support and incident resolution
• Coordination with Offshore Teams
• Drive daily syncs with offshore support teams
• Assign and track tickets across L1/L2/L3
• Ensure follow-the-sun or 24/7 support model efficiency
• Identify recurring issues and propose permanent fixes
• Automate monitoring and alerts where possible
• Improve system reliability and reduce incident count
• Maintain runbooks, SOPs, and knowledge base articles
• Prepare incident reports, RCA documents, and weekly dashboards
• Provide insights on system performance and trends
Company:
Cognizant is a professional services company that helps clients alter their business, operating, and technology models for the digital era. Founded in 1994, the company is headquartered in Teaneck, USA, with a team of 10001+ employees. The company is currently Late Stage.

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