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Production Support Engineer Jobs in Ontario (NOW HIRING)

... the product you helped manage. Responsibilities * Owning the lifecycle of every support ticket ... Making judgments on which feature requests reach engineering, and which you can solve yourself, or ...

Join a mission-driven team building intelligent products that cut through complexity, accelerate ... The Technical Support Engineer role sits between a Support Specialist and Technical Account Manager ...

Join a mission-driven team building intelligent products that cut through complexity, accelerate ... The Technical Support Engineer role sits between a Support Specialist and Technical Account Manager ...

This is a great opportunity to learn all aspects of the products that we support in an innovative ... As a Technical Support Engineer, you will: * Provide direct technical web and telephone support to ...

Technical Support Engineer

Ottawa, ON · On-site

CA$74K - CA$90K/yr

This is a great opportunity to learn all aspects of the products that we support in an innovative ... As a Technical Support Engineer, you will: * Provide direct technical web and telephone support to ...

Be Seen First

The engineer independently investigates, diagnoses, and resolves complex technical issues, applying ... Provide hands-on technical support during product rollouts, system upgrades, and customer ...

Supporting production deployments, PAT validation, release activities, and post-deployment validation. * Partnering with DevOps, Infrastructure, and Production Support teams to ensure platform ...

Supporting production deployments, PAT validation, release activities, and post-deployment validation. * Partnering with DevOps, Infrastructure, and Production Support teams to ensure platform ...

Supporting production deployments, PAT validation, release activities, and post-deployment validation. * Partnering with DevOps, Infrastructure, and Production Support teams to ensure platform ...

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Showing results 1-20

Production Support Engineer information

See Ontario salary details

$47.5K

$101.9K

$135.5K

How much do production support engineer jobs pay per year?

As of Aug 5, 2026, the average yearly pay for production support engineer in Ontario is $101,930.00, according to ZipRecruiter salary data. Most workers in this role earn between $83,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What is a production support engineer?

Production Support Engineers are IT professionals responsible for ensuring the smooth operation and maintenance of software applications and systems in a live production environment. They monitor system performance, troubleshoot technical issues, and collaborate with development and operations teams to quickly resolve incidents. Their goal is to minimize downtime, maintain service levels, and support end-users by addressing technical problems as they arise. Production Support Engineers also contribute to system improvements and may participate in on-call rotations to provide 24/7 support.

What are some common challenges faced by production support engineers, and how are they typically addressed?

Production Support Engineers often face challenges such as resolving urgent system outages, managing high-pressure incidents, and balancing multiple support requests simultaneously. To address these, they rely on strong troubleshooting skills, clear communication with development teams, and well-documented incident management processes. Many organizations provide on-call rotations and regular training to help engineers stay prepared, while collaboration with cross-functional teams ensures issues are resolved efficiently and root causes are addressed for long-term stability.

What are the key skills and qualifications needed to thrive as a production support engineer?

To thrive as a Production Support Engineer, you need strong problem-solving abilities, a background in computer science or IT, and experience in troubleshooting software and infrastructure issues. Familiarity with monitoring tools, ticketing systems like Jira or ServiceNow, and scripting languages such as Python or Bash is typically required. Excellent communication, teamwork, and the ability to remain calm under pressure help you stand out in this role. These skills and qualities are crucial for ensuring system reliability, minimizing downtime, and maintaining seamless business operations.
What are popular job titles related to Production Support Engineer jobs in Ontario? For Production Support Engineer jobs in Ontario, the most frequently searched job titles are:
What job categories do people searching Production Support Engineer jobs in Ontario look for? The top searched job categories for Production Support Engineer jobs in Ontario are:
Infographic showing various Production Support Engineer job openings in Ontario as of July 2026, with employment types broken down into 93% Full Time, 4% Part Time, and 3% Contract. Highlights an 86% Physical, 6% Hybrid, and 8% Remote job distribution, with an average salary of $101,930 per year, or $49 per hour.

Production Support Engineer (Salesforce)

United Airlines

Toronto, ON • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago


United Airlines rating

7.9

Company rating: 7.9 out of 10

Based on 340 frontline employees who took The Breakroom Quiz

8th of 26 rated airlines


Job description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired bya collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizationsunlock the value of technology and build a more sustainable, more inclusive world.

Job Description

Role Overview:
Provide production support for a portfolio of Client Technology and Global Investment Banking applications (Salesforce, Dealogic, Capital IQ, etc.), ensuring stability, automation, and efficient release management.

Key Responsibilities:
Provide L2/L3 production support for frontoffice users across global platforms
Manage incident, problem, and change (ITIL) processes
Coordinate releases, bug fixes, and enhancements with internal teams and vendors
Improve system reliability through monitoring and automation (DevOps/CI-CD)
Perform capacity planning and disaster recovery coordination
Maintain documentation, runbooks, and knowledge sharing
Partner with business, technology, and compliance teams
Participate in on-call / weekend release rotation

Experience Required:
7 to 12 years of experience in Application/Production Support
Prior experience in Capital Markets / Investment Banking platforms strongly preferred

Key Skills (Focused):
Primary Skills (Must Have):
Production Support (L2/L3) in enterprise applications
Scripting / Automation: Python (or similar)
Systems & Databases: Linux/Windows + SQL
ITIL Processes: Incident, Problem, Change Management
Monitoring & Stability mindset (proactive support, root cause analysis)

Secondary Skills (Good to Have):
Monitoring Tools: Geneos, AppDynamics, Dynatrace
Scheduling Tools: Control-M / Autosys
DevOps / CI-CD: Jenkins, GitHub, Ansible
Exposure to Cloud & Modern Tech: AWS, Docker, Kubernetes
Knowledge of Salesforce / Capital Markets platforms

Profile Summary:
Strong analytical, communication, and stakeholder management skills
Ability to operate in a fast-paced, high-pressure trading environment
Proactive, detail-oriented, and automation-focused mindset

Education:
Bachelor's degree in Computer Science or equivalent

The base compensation range for this role in the posted location is: 80,000 - 90,000.

Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.

The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.

These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.

It is not typical for candidates to be hired at or near the top of the posted compensation range.

In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.

Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include: 

  • Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
  • Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
  • Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
  • Life and disability insurance
  • Employee assistance programs
  • Other benefits as provided by local policy and eligibility

Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini's discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.

Disclaimers

Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect.  We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Click the following link for more information on your rights as an Applicant in the United States.  http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.


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About United Airlines

Sourced by ZipRecruiter

United Airlines is embarking on an exciting journey to become the best airline in aviation history. Our purpose, "Connecting People, Uniting the World," extends beyond transportation, emphasizing our commitment to uplift and create opportunities in the places we serve. With a global presence and diverse workforce, we value inclusivity and are dedicated to hiring tens of thousands of individuals across various roles. Our comprehensive benefits package, including perks like space available travel, parental leave, and 401k, aims to support your well-being and growth.

Industry

Aviation

Company size

10,000+ Employees

Headquarters location

Chicago, IL, US

Year founded

1926

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