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It Support Engineer Jobs in Ontario (NOW HIRING)

Syntronic

IT Support Developer

Toronto, ON · Hybrid

As a frontline IT and network support engineer for our on-site projects across the Americas, you ... You will ensure stable operation of robot systems and IT infrastructure during local business hours.

Faire

IT Support Technician

Kitchener, ON

CA$30.30 - CA$41.85/hr

Troubleshoot issues with devices, the network, Zoom rooms, etc., partnering with IT Engineering to ... Support internal events such as Makers Faire, including planning, setup, equipment testing, and day ...

Urbacon

IT Support Specialist

Toronto, ON

IT Support Specialist Role Summary Urbacon is a Toronto-based, full-service design, construction ... Experience in construction, engineering, property, or professional services * Experience supporting ...

Ottawa Senators

IT Support Analyst

Kanata, ON · On-site

CA$45K - CA$70K/yr

  • Medical

  • Dental

  • Retirement

Responding to desktop IT support tickets (O365, network issues, system access, software installation, etc.). * Providing on-site support to multiple locations including Canadian Tire Centre, Bell ...

Desjardins Group

IT Support, Technician

Ottawa, ON · Remote

  • Medical

  • Retirement

  • PTO

The role of IT support technician provides user support and assistance for IT system applications, including installation, configuration, best practices, issue resolution, service request management ...

Desjardins Group

IT Support, Technician

Aurora, ON · Remote

  • Medical

  • Retirement

  • PTO

The role of IT support technician provides user support and assistance for IT system applications, including installation, configuration, best practices, issue resolution, service request management ...

Desjardins Group

IT Support, Technician

Burlington, ON · Remote

  • Medical

  • Retirement

  • PTO

The role of IT support technician provides user support and assistance for IT system applications, including installation, configuration, best practices, issue resolution, service request management ...

Desjardins Group

IT Support, Technician

Mississauga, ON · Remote

  • Medical

  • Retirement

  • PTO

The role of IT support technician provides user support and assistance for IT system applications, including installation, configuration, best practices, issue resolution, service request management ...

Compass Early Learning and Care

IT Support Role

Peterborough, ON · On-site

CA$30.21 - CA$33.60/hr

  • Medical

  • Dental

  • PTO

Admin Office - Peterborough, Ontario Role Title: IT Support Role Number of Roles: 2 Job Type: Permanent Starting Rate of Pay: $30.21 to $33.60 Hours and Schedule: 35 hours per week, Monday to Friday ...

BALANCED+ INC

IT Support Analyst (Level 1)

Mississauga, ON · On-site

CA$50K - CA$70K/yr

Job Title: IT Support Analyst Level 1 - (English and/or French Bi-Lingual) About This Job We are ... University or college degree in software development, computer science, engineering, or mathematics

Liberty Staffing

IT Support Specialist

Guelph, ON

CA$75K/yr

IT Support Specialist Current opening, PERM DIRECT HIRE starting salary: $75,000 per year Key Responsibilities Systems Network Support: Provide end-to-end technical support for all computer systems ...

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All JobsIt Support Engineer JobsIt Support Engineer Jobs in Ontario

It Support Engineer information

What is an IT Support Engineer?

IT Support Engineers are professionals responsible for maintaining and troubleshooting computer systems, networks, and software within an organization. They provide technical assistance to users, resolve hardware and software issues, and ensure systems run smoothly. Their role often includes installing new technologies, responding to technical queries, and supporting the overall IT infrastructure. IT Support Engineers play a critical role in minimizing downtime and maximizing productivity by quickly addressing any technical problems that arise.

What are the key skills and qualifications needed to thrive as an IT Support Engineer?

To thrive as an IT Support Engineer, you need a solid understanding of computer hardware, operating systems, networking, and troubleshooting, often supported by a degree in IT or related certifications like CompTIA A+ or Microsoft Certified Solutions Associate (MCSA). Familiarity with ticketing systems, remote desktop tools, and diagnostic utilities is typically required. Outstanding problem-solving skills, patience, and effective communication set top performers apart in this role. These skills ensure timely resolution of technical issues, minimize downtime, and provide excellent user support within organizations.

What are some common challenges IT Support Engineers face, and how can they effectively address them?

IT Support Engineers frequently encounter challenges such as troubleshooting complex technical issues under time pressure, managing multiple support requests simultaneously, and communicating technical information to non-technical users. To address these challenges, it's important to prioritize tasks based on urgency, maintain strong documentation practices, and develop effective communication skills. Collaborating closely with other IT team members and staying up-to-date with the latest technology trends also helps in resolving issues efficiently and providing a high level of support.

What is the difference between It Support Engineer vs Network Support Technician?

AspectIt Support EngineerNetwork Support Technician
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, remote support, on-site troubleshootingNetwork infrastructure, server rooms, on-site network support
Employer & IndustryIT service providers, corporate IT departmentsTelecommunications, data centers, enterprise networks
Common Search/ComparisonYesYes

The main difference between an It Support Engineer and a Network Support Technician lies in their focus areas. It Support Engineers handle a broad range of IT issues, including hardware, software, and user support, while Network Support Technicians specialize in maintaining and troubleshooting network infrastructure. Both roles require similar certifications and often work in related environments, but their core responsibilities differ based on technical focus.

What are the most commonly searched types of It Support Engineer jobs in Ontario?

The most popular types of It Support Engineer jobs in Ontario are:

What are popular job titles related to It Support Engineer jobs in Ontario?

For It Support Engineer jobs in Ontario, the most frequently searched job titles are:

What job categories do people searching It Support Engineer jobs in Ontario look for?

The top searched job categories for It Support Engineer jobs in Ontario are:

What are popular job titles related to It Support Engineer jobs in ON?

For It Support Engineer jobs in ON, the most frequently searched job titles are:

It Support Engineer jobs near you
Infographic showing various It Support Engineer job openings in Ontario as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 28% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

IT Support Developer

Syntronic

Toronto, ON • Hybrid

Full-time

Re-posted 17 days ago

Job description

Join Syntronic: Where Your Innovation Shapes the Future
At Syntronic, we don't just follow industry trends-we set them! Join us in partnering with visionary companies and the brightest minds to turn ground-breaking ideas into reality. Imagine working on cutting-edge telecom advancements, pioneering automotive tech, life-saving healthcare innovations, and next-gen industrial automation. Our projects are diverse, impactful, and at the forefront of technological innovation. Be a part of something extraordinary!

Who are we?:
Syntronic is a global leader in design and development, specializing in electronics, electro-mechanics, and software. We're not just a company; we're a community of innovators. Our teams work on projects that define the future-from creating state-of-the-art communication systems and autonomous vehicles to advancing IoT solutions that revolutionize everyday life. At Syntronic, your work will make a real difference.

What we're looking for:
We are seeking individuals who want to:
        Collaborate with top-tier clients on transformative, cutting-edge projects.
        Engage with and learn from industry leaders
        Innovate from concept to completion, ensuring high standards.
        Gain international experience on global projects.
        Thrive in an entrepreneurial environment that supports new ideas.
        Explore multiple sectors like telecommunications, automotive, healthcare, and industrial automation.

As a frontline IT and network support engineer for our on-site projects across the Americas, you will be the first point of contact for IT and network issues at all warehouse sites and local offices in the region. You will ensure stable operation of robot systems and IT infrastructure during local business hours. This role covers three core technical domains: networking, operation & maintenance, and cybersecurity. You will also take part in pre-sales and solution implementation work during project delivery phases. Based on the standard network and server deployment architecture provided by the headquarters, you will design, deploy and implement solutions at customer sites.

What you'll do

1. Primary On-site & Remote Support (Core Duty)

  • Respond to network and IT incidents at all warehouse sites across the Americas during local business hours, and conduct initial troubleshooting including connectivity checks, log collection, device reboot, AP and switch status verification, etc.
  • Provide desktop support for local office staff, including device configuration, account management, software installation and conference room AV support.
  • Participate in after-hours on-call rotation for critical network incidents.

2. Network Operation & Hybrid Cloud Interconnection

  • Maintain site LAN and wireless networks, including Wi-Fi controller administration, channel optimization and performance analysis.
  • Collaborate with the corporate network team to deploy and troubleshoot hybrid/multi-cloud interconnections, covering routing, VPN, DNS and traffic optimization.
  • Support deployment, commissioning and maintenance of remote access and WAN platforms (VPN, SASE, SD-WAN) on the Americas side.
  • Possess foundational knowledge of AWS networking (VPC, Security Groups, Route 53, cross-region interconnection), capable of completing on-site configuration and validation in line with corporate architecture standards.
  • Maintain VMware virtualization platforms and on-premises servers to guarantee system stability and performance.

3. Cybersecurity

  • Assist in deploying FortiGate enterprise firewall policies, VPN configuration, log analysis and initial response to security incidents.
  • Support PKI and certificate management to secure access and communication encryption.
  • Coordinate with corporate security and service desk teams to ensure on-site networks are compliant, controllable and scalable.

4. Upgrade Coordination (Collaboration with China HQ)

  • Work closely with the corporate network engineering team based in China to accurately collect and share diagnostic information for efficient remote issue resolution.
  • Act as the technical and linguistic bridge between on-site teams and headquarters.

5. Pre-sales & Solution Implementation (Approx. 20% of workload)

  • During new project delivery, adapt, demonstrate and present standard network and server deployment architectures provided by headquarters according to actual customer site conditions.
  • Collaborate with sales and project teams for customer technical communication, site surveys, deployment architecture planning and on-site implementation.
  • Collect on-site constraints such as server room conditions, link specifications and IP planning requirements, and provide feedback to the corporate solution team.
What you'll need to get the job done
  • Bachelor's degree or above in Computer Science, Network Engineering or related disciplines; minimum 3 years of experience in enterprise networking or IT support (5 years required for deep network architecture roles).
  • Solid command of fundamental protocols including TCP/IP, DHCP, DNS, VLAN and routing, with strong capabilities in fault analysis and root cause identification.
  • Familiar with deployment and troubleshooting of enterprise wireless networks, switching/routing hardware and VMware virtualization.
  • Proficient in Chinese communication for collaboration with China HQ; English as daily working language for on-site operations.
  • Strong sense of responsibility and excellent documentation skills, able to independently complete on-site tasks within a global team.
  • Willing to work on-site in the Americas and accept reasonable on-call rotation schedules.
$80,000 - $100,000 a year
This posting is for an active vacancy.
 

What you'll love about us:
At Syntronic, our employees are our greatest asset. We foster innovation, collaboration, and excellence, offering opportunities for personal and professional growth. Join a global community that values creativity and diversity.

Ready to Shape the Future with Us?
If you're ready to elevate your career and be part of a team that's making a real impact, we want to hear from you. Apply today and embark on your journey with Syntronic, where your ideas and innovations can truly make a difference.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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