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It Support Engineer Jobs in Ontario (NOW HIRING)

Faire

IT Support Technician

Kitchener, ON

CA$30.30 - CA$41.85/hr

Troubleshoot issues with devices, the network, Zoom rooms, etc., partnering with IT Engineering to ... Support internal events such as Makers Faire, including planning, setup, equipment testing, and day ...

Urbacon

IT Support Specialist

Toronto, ON · On-site

IT Support Specialist Role Summary Urbacon is a Toronto-based, full-service design, construction ... Experience in construction, engineering, property, or professional services * Experience supporting ...

ALAMOS GOLD INC.

IT Support Analyst

Toronto, ON

The Company's shares are traded on the TSX and NYSE under the symbol AGI. IT Support Analyst Reporting to the IT Service Delivery Manager, the IT Support Analyst is responsible for delivering ...

New

ABL Employment

IT Support Specialist

Markham, ON

CA$65K - CA$80K/yr

Our client provides specialized Managed IT Services exclusively for dental professionals. They are committed to delivering reliable technical support and tailored solutions, while fostering a ...

Magnet Forensics

Manager, IT Support

Waterloo, ON · Hybrid

CA$100K - CA$150K/yr

We are seeking a customer-focused Manager, IT Support to lead a globally distributed team in delivering reliable, responsive support to employees. This role combines people leadership, technical ...

Uottawa

Analyst, IT Support

Ottawa, ON

CA$73K - CA$91K/yr

Employee Anticipated Duration in Months (for contracts and temporary assignments): 12 Job Family: IT Support # of Open Positions: 1 Faculty/Service - Department: IT Service Management, Deskside ...

Zafin

Technology Support Engineer II

Toronto, ON · On-site

As a Technology Support Engineer within Technology Group, you will learn, grow, and contribute as ... This role will be based in Zafin Toronto office supporting Global IT operations. This role reports ...

Td

IT Support Specialist

Toronto, ON

CA$96K - CA$136K/yr

Provide hands-on support with production engineering approach for Global Equities Derivatives (BoR ... Information: Join in on what others in TD Technology Solutions are doing: * Inspire a positive work ...

Third Octet

IT Support Analyst

Mississauga, ON · On-site +1

Provide support services to internal project teams and client IT teams and/or end users directly ... Life. Balance. At Third Octet, we aim to empower businesses with innovative IT solutions while ...

Liberty Staffing

IT Support Specialist

Guelph, ON

CA$75K/mo

IT Support Specialist Current opening, PERM DIRECT HIRE starting salary: $75,000 per year Key Responsibilities Systems Network Support: Provide end-to-end technical support for all computer systems ...

BALANCED+ INC

IT Support Analyst (Level 1)

Mississauga, ON · On-site

CA$50K - CA$70K/yr

Job Title: IT Support Analyst Level 1 - (English and/or French Bi-Lingual) About This Job We are ... University or college degree in software development, computer science, engineering, or mathematics

NATIONAL YOUTH ADVOCATE PROGRAM

Position Summary The Information Technology Support Technician for La Jornada provides IT setup and ... Ideal candidate has some education/experience in programming, database management, and technologies ...

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All JobsIt Support Engineer JobsIt Support Engineer Jobs in Ontario

It Support Engineer information

What is an IT Support Engineer?

IT Support Engineers are professionals responsible for maintaining and troubleshooting computer systems, networks, and software within an organization. They provide technical assistance to users, resolve hardware and software issues, and ensure systems run smoothly. Their role often includes installing new technologies, responding to technical queries, and supporting the overall IT infrastructure. IT Support Engineers play a critical role in minimizing downtime and maximizing productivity by quickly addressing any technical problems that arise.

What are the key skills and qualifications needed to thrive as an IT Support Engineer?

To thrive as an IT Support Engineer, you need a solid understanding of computer hardware, operating systems, networking, and troubleshooting, often supported by a degree in IT or related certifications like CompTIA A+ or Microsoft Certified Solutions Associate (MCSA). Familiarity with ticketing systems, remote desktop tools, and diagnostic utilities is typically required. Outstanding problem-solving skills, patience, and effective communication set top performers apart in this role. These skills ensure timely resolution of technical issues, minimize downtime, and provide excellent user support within organizations.

What are some common challenges IT Support Engineers face, and how can they effectively address them?

IT Support Engineers frequently encounter challenges such as troubleshooting complex technical issues under time pressure, managing multiple support requests simultaneously, and communicating technical information to non-technical users. To address these challenges, it's important to prioritize tasks based on urgency, maintain strong documentation practices, and develop effective communication skills. Collaborating closely with other IT team members and staying up-to-date with the latest technology trends also helps in resolving issues efficiently and providing a high level of support.

What is the difference between It Support Engineer vs Network Support Technician?

AspectIt Support EngineerNetwork Support Technician
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, remote support, on-site troubleshootingNetwork infrastructure, server rooms, on-site network support
Employer & IndustryIT service providers, corporate IT departmentsTelecommunications, data centers, enterprise networks
Common Search/ComparisonYesYes

The main difference between an It Support Engineer and a Network Support Technician lies in their focus areas. It Support Engineers handle a broad range of IT issues, including hardware, software, and user support, while Network Support Technicians specialize in maintaining and troubleshooting network infrastructure. Both roles require similar certifications and often work in related environments, but their core responsibilities differ based on technical focus.

What are the most commonly searched types of It Support Engineer jobs in Ontario?

The most popular types of It Support Engineer jobs in Ontario are:

What are popular job titles related to It Support Engineer jobs in Ontario?

For It Support Engineer jobs in Ontario, the most frequently searched job titles are:

What job categories do people searching It Support Engineer jobs in Ontario look for?

The top searched job categories for It Support Engineer jobs in Ontario are:

What are popular job titles related to It Support Engineer jobs in ON?

For It Support Engineer jobs in ON, the most frequently searched job titles are:

It Support Engineer jobs near you
Infographic showing various It Support Engineer job openings in Ontario as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

IT Support Technician

Faire

Kitchener, ON

CA$30.30 - CA$41.85/hr

Full-time

Re-posted yesterday

Job description

About this role:

Faire is looking for an on-site IT Support Technician to join our IT team in Waterloo. Most of your day will be spent helping employees by working through the ticket queue, helping unblock employees when they run into technical issues, and supporting internal events - all with clear communication, solid troubleshooting, and reliable follow-through.

Beyond the daily support work, we're looking for someone who can take on small projects and unclear tasks without needing step-by-step direction. You should be comfortable identifying improvements, finding ways to reduce repetitive work, and handling one-off technical issues. This role includes both regular in-person support and opportunities to improve how our team works.

This role requires full-time presence in our Kitchener-Waterloo office five days per week.

What you'll do:

Daily Support

  • Work in the Jira ticket queue throughout the day, handling tickets with strong communication and ownership
  • Support employees with MacOS, SaaS tools, account access, and general troubleshooting
  • Troubleshoot issues with devices, the network, Zoom rooms, etc., partnering with IT Engineering to implement solutions
  • Communicate clearly with employees through Slack, Zoom, Jira, and in person

Event Support

  • Support internal events such as Makers Faire, including planning, setup, equipment testing, and day-of assistance
  • Make sure event spaces, A/V setups, and demo stations are working properly

Project & Improvement Work

  • Take on ambiguous tasks and work independently to deliver high-quality results
  • Look for ways to simplify, improve, or automate repetitive support tasks
  • Update and create documentation in Notion to make processes clearer for the team
  • Help solve unexpected or unusual technical problems and become someone the team can rely on in those moments

Qualifications:

  • 2+ years of experience in an IT Support, Help Desk, or deskside role
  • Experience supporting MacOS, SaaS applications, and basic A/V setups
  • Strong troubleshooting skills and the ability to solve issues independently
  • Comfortable using tools such as Jira, Slack, Zoom, Notion, and FleetDM
  • Clear written and verbal communication
  • Organized and able to manage multiple tasks at once
  • Comfortable working in the office and handling hands-on support needs
  • Self-starter who can take initiative and run with tasks
  • Interest in automation or improving workflows
  • Experience assisting with company events
  • Curiosity about new tools and ways to make IT support more efficient

Must be able to travel internationally, 1 to 2 times per year.

Salary Range:

Canada: the pay range for this role is $30.30 to $41.85 per hour.

This role will also be eligible for equity and benefits. Actual base pay will be determined based on permissible factors such as transferable skills, work experience, market demands, and primary work location. The base pay range provided is subject to change and may be modified in the future.

Faire uses Artificial Intelligence (AI) to screen and select applicants for this position.

This job posting is for an existing vacancy.

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