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Production Support Engineer Jobs in Ontario (NOW HIRING)

Dialpad

Sr. Technical Support Engineer

Kitchener, ON · On-site

You'll act as a key partner across Engineering, Product, and Sales, owning complex technical issues ... Support customers across a range of inquiries-from basic product questions to complex technical ...

Nokia

Senior Customer Support Engineer

Kanata, ON

IP 4th level support and test engineer Within R&D our focus is on customer issues that are ... Debug complex product installations, resolves complicated product problems by applying both ...

Nokia

Customer Support Engineer

Kanata, ON

The 4LS Customer Support Engineer is responsible for 1830 customer problem diagnosis ... Product Description 1830 PSS WDM/OLS Transmission System. This system provides leading-edge optical ...

Miratech

We are looking for an Amazon Connect Support Engineer who will be responsible for supporting and ... The role focuses on monitoring, troubleshooting, and resolving production issues using ...

PwC

CyberArk Support Engineer

Toronto, ON · Hybrid

CA$84K - CA$134K/yr

Apply and test fixes in Non-Prod, and Production environment * Document problem solutions ina knowledgebase. * Meticulously document case progress and technical details throughout the support case ...

PwC

CyberArk Support Engineer

Ottawa, ON · Hybrid

CA$84K - CA$134K/yr

Apply and test fixes in Non-Prod, and Production environment * Document problem solutions ina knowledgebase. * Meticulously document case progress and technical details throughout the support case ...

Scotiabank

PAM Solution Support Engineer

Toronto, ON · On-site

The PAM Solution Support Engineer is responsible for supporting the deployment, maintenance, and ... range of advice, products and services, including personal and commercial banking, wealth ...

Dialpad

Sr. Technical Support Engineer

Kitchener, ON · On-site

You'll act as a key partner across Engineering, Product, and Sales, owning complex technical issues ... Support customers across a range of inquiries--from basic product questions to complex technical ...

Giatec

Lead Support Engineer, Bedrock

Nepean, ON · On-site

Bedrock keeps production healthy across every product, drives system improvements and tech debt ... Own Tier 2 and Tier 3 engineering support. Take escalations from the customer experience team ...

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Showing results 21-40

All JobsProduction Support Engineer JobsProduction Support Engineer Jobs in Ontario

Production Support Engineer information

See Ontario salary details

$47.5K

$101.9K

$135.5K

How much do production support engineer jobs pay per year?

As of Sep 8, 2026, the average yearly pay for production support engineer in Ontario is $101,930.00, according to ZipRecruiter salary data. Most workers in this role earn between $83,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What is a production support engineer?

Production Support Engineers are IT professionals responsible for ensuring the smooth operation and maintenance of software applications and systems in a live production environment. They monitor system performance, troubleshoot technical issues, and collaborate with development and operations teams to quickly resolve incidents. Their goal is to minimize downtime, maintain service levels, and support end-users by addressing technical problems as they arise. Production Support Engineers also contribute to system improvements and may participate in on-call rotations to provide 24/7 support.

What are the key skills and qualifications needed to thrive as a production support engineer?

To thrive as a Production Support Engineer, you need strong problem-solving abilities, a background in computer science or IT, and experience in troubleshooting software and infrastructure issues. Familiarity with monitoring tools, ticketing systems like Jira or ServiceNow, and scripting languages such as Python or Bash is typically required. Excellent communication, teamwork, and the ability to remain calm under pressure help you stand out in this role. These skills and qualities are crucial for ensuring system reliability, minimizing downtime, and maintaining seamless business operations.

What are some common challenges faced by production support engineers, and how are they typically addressed?

Production Support Engineers often face challenges such as resolving urgent system outages, managing high-pressure incidents, and balancing multiple support requests simultaneously. To address these, they rely on strong troubleshooting skills, clear communication with development teams, and well-documented incident management processes. Many organizations provide on-call rotations and regular training to help engineers stay prepared, while collaboration with cross-functional teams ensures issues are resolved efficiently and root causes are addressed for long-term stability.

What are popular job titles related to Production Support Engineer jobs in Ontario?

For Production Support Engineer jobs in Ontario, the most frequently searched job titles are:

What job categories do people searching Production Support Engineer jobs in Ontario look for?

The top searched job categories for Production Support Engineer jobs in Ontario are:

What are popular job titles related to Production Support Engineer jobs in ON?

For Production Support Engineer jobs in ON, the most frequently searched job titles are:

Production Support Engineer jobs near you
Infographic showing various Production Support Engineer job openings in Ontario as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $101,930 per year, or $49 per hour.

Sr. Technical Support Engineer

Dialpad

Kitchener, ON • On-site

Full-time

Posted 21 days ago

Job description

Your role
As a Technical Support Engineer at Dialpad, you will play a critical role in supporting our cloud-based communications platform and ensuring a seamless customer experience. You'll act as a key partner across Engineering, Product, and Sales, owning complex technical issues and driving them through to resolution. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about delivering exceptional customer experiences.

What you'll do

  • Manage carrier escalations, trouble tickets, and interoperability issues across telco networks.
  • Monitor network performance, conduct DID probes and test calls, and proactively identify potential issues.
  • Support customers across a range of inquiries-from basic product questions to complex technical troubleshooting.
  • Diagnose and resolve technical issues, escalate bugs, and partner cross-functionally to drive timely resolution.
  • Maintain and exceed established service levels and productivity standards.
  • Collaborate closely with Sales, Engineering, and Product teams to improve the customer experience.
  • Identify opportunities to enhance support processes, educate users, and scale our support model.

Skills you'll bring

  • 3+ years of experience in Customer Support within telecom, carrier, or VoIP environments.
  • Strong understanding of LAN/WAN networking and cloud-based technologies.
  • Experience with VoIP, SIP environments, and desk phone provisioning.
  • Solid troubleshooting and problem-solving skills with the ability to navigate complex technical issues.
  • Strong written and verbal communication skills.
  • Self-starter mindset with a strong sense of ownership and a team-oriented approach.
    Familiarity with Contact Center IVR workflows and 3rd party CRM integrations.
  • Knowledge of telco carrier networks and interoperability.
    Familiarity with communication platforms and mobile networks.
  • Experience with ticketing systems such as Zendesk or Jira.
  • SIP messaging and Wireshark experience.
  • Understanding of enterprise IT environments and security requirements.

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