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Production Support Engineer Jobs in Chicago, IL (NOW HIRING)

FIS Amount

Production Support Engineer

Chicago, IL · On-site

$73K - $80K/yr

The Production Support Engineering team plays a key role at FIS Amount by ensuring production issues are managed efficiently and effectively. You will manage high-priority issues to resolution ...

FIS Amount

Production Support Engineer

Chicago, IL · On-site

$73K - $80K/yr

The Production Support Engineering team plays a key role at FIS ® Amount™ by ensuring production issues are managed efficiently and effectively. You will manage high-priority issues to resolution ...

Virtusa

Production Support Engineer

Chicago, IL · On-site

$43.25 - $56.50/hr

We are seeking a highly technical solutionoriented Tier 3 Production Support Engineer to ensure the reliability performance and stability of our businesscritical ALTO platform As the highest tier of ...

Compunnel

Technical Production Support Engineer

Chicago, IL · On-site

$43.25 - $56.50/hr

The Production Support Engineer will provide day-to-day production support, troubleshoot issues, resolve incidents, and collaborate with application development teams, business partners, and client ...

Apex Systems

Technical Production Support Engineer

Chicago, IL · On-site

$43.25 - $56.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

The Production Support Engineer will provide day-to-day production support, troubleshoot issues, resolve incidents, and collaborate with application development teams, business partners, and client ...

CIBC

Production Support Engineer II

Chicago, IL · On-site

$83K - $115K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

To learn more about CIBC, please visit CIBC.com What You'll Be Doing As a Production Support Engineer II on the US Risk Technology team, you will support our anti-money laundering (AML) platform ...

CIBC

Production Support Engineer II

Chicago, IL · Hybrid

$83K - $115K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

To learn more about CIBC, please visit CIBC.com What You'll Be Doing As a Production Support Engineer II on the US Risk Technology team, you will support our anti-money laundering (AML) platform ...

CIBC US

Production Support Engineer II

Chicago, IL · Hybrid

$83K - $115K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

To learn more about CIBC, please visit CIBC.com What You'll Be Doing As a Production Support Engineer II on the US Risk Technology team, you will support our anti-money laundering (AML) platform ...

Cooley LLP

Product Support Engineer

Chicago, IL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team, which is part of the larger Innovation group at the firm. About Cooley: Cooley is a global law firm ...

Cooley

Product Support Engineer

Chicago, IL

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team, which is part of the larger Innovation group at the firm. About Cooley: Cooley is a global law firm ...

Cooley LLP

Product Support Engineer

Chicago, IL

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team, which is part of the larger Innovation group at the firm. About Cooley: Cooley is a global law firm ...

CIBC

Production Support Engineering Lead

Chicago, IL · On-site

$140K - $170K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Production Support Engineering - Lead the execution of Record Remediation and PrivateLink Update technology initiatives, developing strategic roadmaps and ensuring timely, transparent project ...

CIBC

Production Support Engineering Lead

Chicago, IL · Hybrid

$140K - $170K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Production Support Engineering - Lead the execution of Record Remediation and PrivateLink Update technology initiatives, developing strategic roadmaps and ensuring timely, transparent project ...

CIBC US

Production Support Engineering Lead

Chicago, IL · Hybrid

$140K - $170K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Production Support Engineering - Lead the execution of Record Remediation and PrivateLink Update technology initiatives, developing strategic roadmaps and ensuring timely, transparent project ...

Doist

Product Support Engineer

Chicago, IL · On-site

$90 - $130/hr

... production. About the role As a Product Support Engineer, you will be the technical escalation point for Field Engineering and the internal expert for one to two assigned system types. You will be ...

New

Formic

Product Support Engineer

Aurora, IL

... production. About the role As a Product Support Engineer, you will be the technical escalation point for Field Engineering and the internal expert for one to two assigned system types. You will be ...

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All JobsProduction Support Engineer JobsProduction Support Engineer Jobs in Chicago, IL

Production Support Engineer information

See Chicago, IL salary details

$18

$49

$82

How much do production support engineer jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for production support engineer in Chicago, IL is $49.46, according to ZipRecruiter salary data. Most workers in this role earn between $41.63 and $54.28 per hour, depending on experience, location, and employer.

What is a production support engineer?

Production Support Engineers are IT professionals responsible for ensuring the smooth operation and maintenance of software applications and systems in a live production environment. They monitor system performance, troubleshoot technical issues, and collaborate with development and operations teams to quickly resolve incidents. Their goal is to minimize downtime, maintain service levels, and support end-users by addressing technical problems as they arise. Production Support Engineers also contribute to system improvements and may participate in on-call rotations to provide 24/7 support.

What are the key skills and qualifications needed to thrive as a production support engineer?

To thrive as a Production Support Engineer, you need strong problem-solving abilities, a background in computer science or IT, and experience in troubleshooting software and infrastructure issues. Familiarity with monitoring tools, ticketing systems like Jira or ServiceNow, and scripting languages such as Python or Bash is typically required. Excellent communication, teamwork, and the ability to remain calm under pressure help you stand out in this role. These skills and qualities are crucial for ensuring system reliability, minimizing downtime, and maintaining seamless business operations.

What are some common challenges faced by production support engineers, and how are they typically addressed?

Production Support Engineers often face challenges such as resolving urgent system outages, managing high-pressure incidents, and balancing multiple support requests simultaneously. To address these, they rely on strong troubleshooting skills, clear communication with development teams, and well-documented incident management processes. Many organizations provide on-call rotations and regular training to help engineers stay prepared, while collaboration with cross-functional teams ensures issues are resolved efficiently and root causes are addressed for long-term stability.

What are the most commonly searched types of Production Support Engineer jobs in Chicago, IL?

The most popular types of Production Support Engineer jobs in Chicago, IL are:

What are popular job titles related to Production Support Engineer jobs in Chicago, IL?

For Production Support Engineer jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Production Support Engineer jobs in Chicago, IL look for?

The top searched job categories for Production Support Engineer jobs in Chicago, IL are:

Production Support Engineer jobs near you
Infographic showing various Production Support Engineer job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $102,871 per year, or $49.5 per hour.

Production Support Engineer

FIS Amount

Chicago, IL • On-site

$73K - $80K/yr

Full-time

Re-posted 3 days ago

Job description

A DAY IN THE LIFE:

The Production Support Engineering team plays a key role at FIS Amount by ensuring production issues are managed efficiently and effectively. You will manage high-priority issues to resolution following industry best practices. You'll troubleshoot, fix, and apply workarounds to resolve technical issues across multiple platforms.  Each day, you'll interact with every aspect of our organization to find the best solution for our partner.  Management of ticket queues, monitoring for issues and post-release validation are also a large part of this role, all while meeting our partners' SLA requirements.   

Team: This role interacts with nearly every group within the organization, including engineering, product, QA, customer success and others. 
Salary: $73,000-$80,000 base salary

Similar job titles: Production Support, Production Support Analyst, Incident Manager, Incident Coordinator, IT Major Incident Manager, Application Support Engineer, Support Engineer

WHAT WE'LL TRUST YOU TO DELIVER:

  • Technical ability to deep dive into issues by querying tables, analyzing data and problem-solving
  • Prioritization and triage of incoming requests/issues 
  • Drive incident resolution and lead conversations with cross-functional groups.   Ask the right questions to help determine impact/priority and the correct route for resolution.  Oversee a technical bridge, if required.
  • Management of all incidents through the incident management lifecycle
  • Documentation of all relevant events, getting status reports while driving decision-making and resolution 
  • Ensure stakeholders are updated according to predefined service level agreements
  • Completion and ownership of the postmortem with appropriate root cause analysis performed  
  • Improvement suggestions to capture preventative measures that will avoid recurrences of incidents
  • Investigate patterns that indicate larger overall issues, even if we don't have the solution. 
  • Compilation of metrics on a weekly and monthly basis.  Maintain dashboards for service incidents and ad hoc reporting as requested
  • Play an active role during critical incidents which may occur outside of normal business hours.  Nights, weekends, and holidays on an on-call rotation basis is a must
  • Creation of runbooks or standard operating procedures (SOP) so we can all learn from each other and add to our knowledge base

WHAT YOU LIKELY BRING TO THE TABLE: 

  • Technical and/or engineering background, ideally with experience writing SQL queries
  • Experience working with development teams in a fast-paced environment
  • Basic knowledge or interest of any programming language such as Java, Python or Ruby 
  • 2 years of experience coordinating and executing major incidents, with demonstrated capacity to lead under pressure
  • Previously collaborated with a wide spectrum of internal and external stakeholders
  • Worked in an organization with a complex business environment
  • Leadership skills with the ability to make quick decisions
  • Familiar with ITSM/ITIL concepts
  • You thrive being a self-starter, who can lead others during stressful situations
  • Familiar with tools such as Confluence, Jira, and on-call management software such as PagerDuty and experience with error monitoring software (Sentry, Kibana)

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