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Senior Application Support Engineer Jobs in Chicago, IL

We are looking for a skilled Application Support Engineer to join our team supporting Nadex, a regulated derivatives trading exchange for TradeFi and Prediction Markets. You will play a critical role ...

We are looking for a skilled Application Support Engineer to join our team supporting Nadex, a regulated derivatives trading exchange for TradeFi and Prediction Markets. You will play a critical role ...

Sr Application Developer

Chicago, IL ยท Hybrid

$99K - $136K/yr

... Senior Application Engineer to own the integration and support of its core business applications. You'll design and build workflows and integrations using Boomi- serving as the key technical link ...

Sr Application Developer

Chicago, IL ยท Hybrid

$99K - $136K/yr

... Senior Application Engineer to own the integration and support of its core business applications. You'll design and build workflows and integrations using Boomi- serving as the key technical link ...

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Senior Application Support Engineer information

See Chicago, IL salary details

$71.6K

$132.9K

$188.5K

How much do senior application support engineer jobs pay per year?

As of Aug 31, 2026, the average yearly pay for senior application support engineer in Chicago, IL is $132,887.00, according to ZipRecruiter salary data. Most workers in this role earn between $111,300.00 and $148,900.00 per year, depending on experience, location, and employer.

What does a senior application support engineer do?

A Senior Application Support Engineer is responsible for maintaining and troubleshooting complex software applications to ensure their optimal performance and availability. They act as a technical expert, diagnosing and resolving incidents, managing escalations, and collaborating with development teams to address root causes of issues. Additionally, they may provide guidance to junior team members, implement process improvements, and communicate with stakeholders about system health and updates. Their role is crucial in minimizing downtime and ensuring a smooth user experience.

What are the key skills and qualifications needed to thrive as a senior application support engineer?

To thrive as a Senior Application Support Engineer, you need strong problem-solving abilities, deep knowledge of software applications, and experience with programming or scripting languages, usually supported by a degree in computer science or a related field. Familiarity with ticketing systems, monitoring tools, databases, and certifications like ITIL or Microsoft Certified: Azure Administrator are commonly required. Excellent communication, patience, and a customer-focused mindset help you stand out when resolving complex technical issues and collaborating with cross-functional teams. These skills ensure efficient resolution of incidents, high system reliability, and superior service delivery for end users.

How does a senior application support engineer typically collaborate with development and infrastructure teams to resolve complex technical issues?

As a Senior Application Support Engineer, you will frequently act as a bridge between the development and infrastructure teams when addressing complex technical issues. This involves troubleshooting application incidents, gathering detailed logs, and clearly communicating findings to developers for code-related fixes or to infrastructure teams for environment-related problems. You may participate in regular meetings, joint problem-solving sessions, and post-incident reviews to ensure seamless knowledge transfer and continuous improvement. Effective collaboration and clear communication are essential for minimizing downtime and delivering robust solutions.

What is the difference between Senior Application Support Engineer vs Application Support Engineer?

AspectSenior Application Support EngineerApplication Support Engineer
Required CredentialsBachelor's degree, certifications like ITIL, relevant experienceBachelor's degree, entry-level certifications often sufficient
Work EnvironmentCorporate IT teams, tech companies, financial institutionsSupport centers, IT departments, software vendors
Employer & Industry UsageUsed across industries requiring complex application supportCommon in software, tech, and enterprise environments
Search & Comparison IntentUnderstanding senior roles, career progressionEntry-level support roles, skill development

The Senior Application Support Engineer typically has more experience, advanced certifications, and handles complex issues, often mentoring junior staff. Application Support Engineers focus on day-to-day support tasks, troubleshooting, and maintaining applications. The senior role involves leadership and strategic responsibilities, while the entry-level role emphasizes technical support and learning.

What are the most commonly searched types of Application Support Engineer jobs in Chicago, IL?

The most popular types of Application Support Engineer jobs in Chicago, IL are:

What are popular job titles related to Senior Application Support Engineer jobs in Chicago, IL?

For Senior Application Support Engineer jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Senior Application Support Engineer jobs in Chicago, IL look for?

The top searched job categories for Senior Application Support Engineer jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Senior Application Support Engineer jobs?

Cities near Chicago, IL with the most Senior Application Support Engineer job openings:

Infographic showing various Senior Application Support Engineer job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $132,992 per year, or $63.9 per hour.

Senior Application Support Engineer

Chicago, IL โ€ข On-site

1872 Consulting
IT Servicesย โ€ขย 11 - 50 employees

Full-time

Re-posted 16 days ago


Job description

Job Summary:
1872 Consulting is a company that specializes in application support and management. The Senior Application Support Engineer will manage desktop and web-based application software solutions, providing analysis, implementation, configuration, and troubleshooting support while acting as the primary technical contact for various departments.
Responsibilities:
โ€ข Manage processes to upgrade and maintain assigned systems. Work with vendors to resolve issues that cannot be readily addressed using in-house resources.
โ€ข Draft and submit technical specifications and diagrams that document existing systems or outlines the build of prospective systems.
โ€ข In conjunction with other technology teams, establish and maintain an appropriate test environment and execute appropriate application test plans for assigned applications.
โ€ข Define packaging requirements for desktop applications, when necessary, and prepare applications for installation into the production environment using Firm standard tools and methodologies.
โ€ข Research new applications and/or application features both independently and by management request. Formulate recommendations and implementation plans.
โ€ข Resolve end user issues as escalated by the Service Desk, including working with software vendors' technical support to resolve complex problems.
โ€ข Provide After Hours On Call Support. Work as needed during monthly maintenance windows.
โ€ข Using a variety of means, maintain a high level of current awareness of new technologies and technology trends associated assigned applications and areas of discipline.
โ€ข Develop and maintain application documentation, including, but not limited to, Configuration Guides, Application Design Guides, Frequently Asked Questions list, Knowledge Base articles; provide consultation to the training team on associated end-user documentation.
โ€ข Perform other duties or special projects as required.
Qualifications:
Required:
โ€ข 7+ years of total experience in IT
โ€ข Strong Application Support experience
โ€ข Experience supporting, integrating and deploying applications
โ€ข SQL experience
Preferred:
โ€ข Experience with Windows Server 2008 and IIS administration (2012 R2 and higher)
โ€ข Experience with IT task and report automation using tools such as PowerShell scripts
Company:
1872 Consulting is a recruitment and IT consulting company. Founded in 1872, the company is headquartered in Chicago, USA, with a team of 11-50 employees. The company is currently Early Stage.

1872 Consulting logo

About 1872 Consulting

Sourced by ZipRecruiter

1872 Consulting, based in Chicago, IL, USA, operates within the IT consulting industry. Armed with a diverse team of experts, the company offers specialized IT consulting services, focusing on modernizing business technologies and driving innovative business strategies. Established in 1872, the company has a rich history marked by its commitment to bridging the gap between businesses and technology. Its mission is to empower organizations to surpass their business goals by providing state-of-the-art IT solutions and service. The company prides itself on its core values of integrity, excellence, and innovation, instilling these principles in every project they undertake.

Industry

It services

Company size

11 - 50 Employees

Headquarters location

Chicago, IL, US

Year founded

2014