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Full Time Application Support Engineer Jobs in Chicago, IL

Crypto.com

Application Support Engineer (US)

Chicago, IL · Hybrid

$70K - $110K/yr

We are looking for a skilled Application Support Engineer to join our team supporting Nadex, a regulated derivatives trading exchange for TradeFi and Prediction Markets. You will play a critical role ...

Crypto.com

Application Support Engineer (US)

Chicago, IL · Hybrid

$70K - $110K/yr

We are looking for a skilled Application Support Engineer to join our team supporting Nadex, a regulated derivatives trading exchange for TradeFi and Prediction Markets. You will play a critical role ...

Crypto.com

Application Support Engineer (US)

Chicago, IL · On-site

$70K - $110K/yr

We are looking for a skilled Application Support Engineer to join our team supporting Nadex, a regulated derivatives trading exchange for TradeFi and Prediction Markets. You will play a critical role ...

Crypto.com

Application Support Engineer (US)

Chicago, IL · Hybrid

$70K - $110K/yr

We are looking for a skilled Application Support Engineer to join our team supporting Nadex, a regulated derivatives trading exchange for TradeFi and Prediction Markets. You will play a critical role ...

Cooley LLP

Product Support Engineer

Chicago, IL · On-site

Ability to travel, as required * 4+ years directly applicable experience (e.g., application support ... The expected annual pay range for this position with a full-time schedule is $120,000 - $175,000.

Cooley

Product Support Engineer

Chicago, IL

Ability to travel, as required * 4+ years directly applicable experience (e.g., application support ... The expected annual pay range for this position with a full-time schedule is $120,000 - $175,000.

Vizient

Development Support Engineer

Chicago, IL

$77K - $135K/yr

Experience in application support, production support engineering, software engineering, DevOps, Site Reliability Engineering (SRE), technical systems analysis, monitoring and observability ...

Supernova Technology

Customer Support Engineer

Chicago, IL · On-site

$50K - $75K/yr

BA/BS Degree in Computer Science or IT Related Field of Study * 1+ years of experience as a Technical Support Engineer, Application Support Engineer, or applicable customer service experience * Basic ...

Danaher

Application Support Scientist

Chicago, IL · On-site

The Application Scientist supports LC-MS product demonstrations, application development, technical training, and customer-facing activities within the Clinical and Forensics markets. This role ...

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All JobsApplication Support Engineer JobsFull Time Application Support Engineer JobsFull Time Application Support Engineer Jobs in Chicago, IL

Full Time Application Support Engineer information

See Chicago, IL salary details

$18

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$74

How much do full time application support engineer jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for full time application support engineer in Chicago, IL is $50.00, according to ZipRecruiter salary data. Most workers in this role earn between $39.86 and $58.46 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a full time application support engineer, and why are they important?

To thrive as a Full Time Application Support Engineer, you generally need expertise in troubleshooting, software application support, and a relevant degree in computer science or a related field. Familiarity with ticketing systems, databases (such as SQL), and common programming or scripting languages is typically required, and certifications like ITIL can be advantageous. Strong problem-solving abilities, effective communication, and a customer-focused mindset help you stand out in this position. These skills are crucial for resolving technical issues efficiently, ensuring application stability, and delivering excellent user support.

What are some common challenges faced by full time application support engineers, and how can they be addressed?

Full-time Application Support Engineers often encounter challenges such as managing high-priority incidents, balancing multiple support tickets, and quickly troubleshooting unfamiliar issues. Effective communication with both end-users and development teams is crucial, as is maintaining up-to-date documentation for recurring problems. Proactively learning about the application's architecture and staying organized with incident tracking tools can help address these challenges, ensuring timely resolutions and continuous improvement in service quality.

What is the difference between Full Time Application Support Engineer vs Application Analyst?

AspectFull Time Application Support EngineerApplication Analyst
Required CredentialsBachelor's in IT, Computer Science, or related field; certifications like ITIL or HDIBachelor's in IT, Business, or related field; certifications like ITIL or Business Analysis certifications
Work EnvironmentSupport teams, help desks, client-facing roles, on-site or remoteBusiness units, IT departments, client-facing, often in office settings
Employer & Industry UsageTech companies, service providers, financial institutionsFinancial, healthcare, retail, and other industries requiring system analysis

The Full Time Application Support Engineer primarily focuses on maintaining and troubleshooting software applications, ensuring system uptime, and providing technical support. In contrast, an Application Analyst often analyzes business needs, recommends solutions, and works closely with stakeholders to optimize application performance. While both roles require technical knowledge and certifications like ITIL, their core responsibilities and daily tasks differ, making them distinct career paths within the IT industry.

What is a full time application support engineer?

Full Time Application Support Engineers are professionals responsible for maintaining and supporting software applications to ensure they run smoothly and efficiently for users. They diagnose and resolve technical issues, work with development teams to fix bugs, and assist users with troubleshooting problems. In addition, they may monitor system performance, apply updates, and help implement new features. Their goal is to minimize downtime and ensure a high-quality user experience for the applications they support.
What are the most commonly searched types of Application Support Engineer jobs in Chicago, IL? The most popular types of Application Support Engineer jobs in Chicago, IL are:
Full Time Application Support Engineer jobs near you

Application Support Engineer (US)

Crypto.com

Chicago, IL • Hybrid

$70K - $110K/yr

Full-time

Re-posted 15 days ago

Job description

We are looking for a skilled Application Support Engineer to join our team supporting Nadex, a regulated derivatives trading exchange for TradeFi and Prediction Markets. You will play a critical role in ensuring the availability, stability, and performance of our production and demo trading environments. This is a hands-on role suited for someone who thrives in a fast-paced, mission-critical environment and takes ownership of operational excellence.

Responsibilities
  • Partner Support: Serve as a technical point of contact for partner channels, including FCMs, trading service providers, and market makers. Respond to partner questions and incidents through established communication channels, including Slack and Teams.
  • Production Support & Monitoring: Provide expert-level remote management, administration, and support for Production and Demo trading exchange environments, ensuring system availability and application stability.
  • Daily Operations — Execute and monitor daily operational processing, including contract scheduling, settlement of expired contracts, and end-of-day/start-of-day procedures.
  • Incident & Problem Management: Triage, troubleshoot, and drive resolution of production incidents. Follow defined escalation procedures and contribute to root cause analysis and post-incident reviews.
  • Performance Tuning: Monitor application and system performance, identify bottlenecks, and implement tuning recommendations to maintain optimal exchange operations.
  • Change & Release Support: Assist with version upgrades, deployments, and release validation in coordination with Development and QA teams.
  • Shift Handover & Documentation: Maintain and update runbooks, SOPs, and operational documentation. Ensure seamless shift handovers with clear status communication.
  • Process Improvement & Automation: Participate in the investigation, implementation, and operation of tools and scripts to automate, streamline, and continuously improve operational workflows.
  • Collaboration: Work closely with Development, QA, Infrastructure, and partner teams to resolve cross-functional issues and support business-critical initiatives.
Requirements
  • 2–5 years of experience supporting production software applications, technical platforms, integrations, partner-facing systems, client-facing operations, trading support, or market monitoring role
  • Experience with trading platforms, prediction markets, exchanges, or real-time transactional environments.
  • Hands-on experience with SQL and relational databases.
  • Familiarity with APIs, webhooks, data feeds, and log/metrics investigation tools for troubleshooting integrations.
  • Strong technical troubleshooting and incident-management skills in an SLA-driven environment.
  • Excellent written and verbal communication skills, including explaining complex issues clearly to non-technical stakeholders.
  • Willingness to occasionally work nights and weekends.
Nice to have
  • Experience working with B2B partners or institutional clients in a fast-paced environment
  • Familiarity with Linux command-line tools for inspecting logs, processes, and system behavior.
  • Exposure to financial/messaging protocols (e.g., FIX, REST, WebSockets, Kafka).
  • Basic scripting or automation experience using Python or Bash.
  • Experience with monitoring/observability tools (e.g., Grafana, Splunk, Zabbix).
  • Familiarity with cloud environments, including AWS.
Life @ Crypto.com
Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team.
Transformational and proactive working environment. Empower employees to find thoughtful and innovative solutions.
Growth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth.
Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another.
One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet. 
Work Flexibility Adoption. Flexi-work hour and hybrid set-up
Aspire career alternatives through us - our internal mobility program offers employees a new scope.  
 
Are you ready to kickstart your future with us? 
 
Benefits
Competitive salary
Attractive annual leave entitlement including: birthday, work anniversary
401(k) plan with employer match
Eligible for company-sponsored group health, dental, vision, and life/disability insurance
Work Flexibility Adoption. Flexi-work hour and hybrid set-up
Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.  
 
Our Crypto.com benefits packages vary depending on region requirements, you can learn more from our talent acquisition team.
 
 
About Crypto.com:
Founded in 2016, Crypto.com serves more than 150 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet™. Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.
 
Learn more at https://crypto.com. 
 
Crypto.com is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. Crypto.com values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team.
 
Personal data provided by applicants will be used for recruitment purposes only.
 
Please note that only shortlisted candidates will be contacted.

We may use artificial intelligence tools to analyze the content of your Resume/CV against the specific requirements for the position. The purpose is to support our recruitment team in reviewing applications more effectively. These tools assist our recruitment team in their evaluation of your application by providing recommendations, but they do not replace human judgment. Final hiring decisions are ultimately made by humans who consider the insights generated by the tools along with other relevant information. If you would like more details about how your personal information is processed, please contact us.