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Production Support Engineer Jobs in Chicago, IL (NOW HIRING)

DV Trading

Trade Desk Support Engineer

Chicago, IL

We are hiring a trade desk support engineer to join our IT department to handle L1 thru L3 level ... Customer service and production support are the most important aspects of this role. Job ...

DV Trading

Trade Desk Support Engineer

Chicago, IL · On-site

$110K - $135K/yr

We are hiring a trade desk support engineer to join our IT department to handle L1 thru L3 level ... Customer service and production support are the most important aspects of this role. Job ...

DV Trading

Trade Desk Support Engineer

Chicago, IL · On-site

$110K - $135K/yr

We are hiring a trade desk support engineer to join our IT department to handle L1 thru L3 level ... Customer service and production support are the most important aspects of this role. Job ...

Supernova Technology

Customer Support Engineer

Chicago, IL · On-site

$50K - $75K/yr

As a Customer Support Engineer, you will be the primary point of contact for our clients, assisting ... Represent the voice of the customer to Engineering, Product, and Program Management teams by ...

Addison Group

Senior Support Engineer

Mundelein, IL · On-site

$75K - $90K/yr

Job Title: Senior Support Engineer Industry: Information Technology / Professional Services ... Provide support for Windows devices, mobile technologies, peripherals, and productivity ...

Broadcom

Support Engineer - Mainframe

Lisle, IL · On-site

May assist others in adopting to product(s)/technology change. May act as a Designated Support Engineer for certain products/ customers. * Continually expands knowledge of Broadcom Support best ...

Tusker

Systems Support Engineer

Downers Grove, IL · On-site

$40K - $45K/yr

We are seeking a System Support Engineer to be the front-line support position dedicated to the ... General knowledge of the Networking Service industry and products. * Minimum of 1+ years of ...

iManage

Technical Support Engineer

Chicago, IL · On-site

Being a Technical Support Engineer at iManage means... You're passionate about problem-solving and ... You will learn all about our clients, our products, and how we are on a mission to ...

Fin

Technical Support Engineer

Chicago, IL · On-site

The Technical Support Engineer team is looking for an individual with engineering and or web ... Working directly with product teams to identify current issues and, synthesizing the diverse ...

Fin

Technical Support Engineer

Chicago, IL · Hybrid

The Technical Support Engineer team is looking for an individual with engineering and or web ... Working directly with product teams to identify current issues and, synthesizing the diverse ...

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All JobsProduction Support Engineer JobsProduction Support Engineer Jobs in Chicago, IL

Production Support Engineer information

See Chicago, IL salary details

$18

$49

$82

How much do production support engineer jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for production support engineer in Chicago, IL is $49.42, according to ZipRecruiter salary data. Most workers in this role earn between $41.59 and $54.23 per hour, depending on experience, location, and employer.

What is a production support engineer?

Production Support Engineers are IT professionals responsible for ensuring the smooth operation and maintenance of software applications and systems in a live production environment. They monitor system performance, troubleshoot technical issues, and collaborate with development and operations teams to quickly resolve incidents. Their goal is to minimize downtime, maintain service levels, and support end-users by addressing technical problems as they arise. Production Support Engineers also contribute to system improvements and may participate in on-call rotations to provide 24/7 support.

What are some common challenges faced by production support engineers, and how are they typically addressed?

Production Support Engineers often face challenges such as resolving urgent system outages, managing high-pressure incidents, and balancing multiple support requests simultaneously. To address these, they rely on strong troubleshooting skills, clear communication with development teams, and well-documented incident management processes. Many organizations provide on-call rotations and regular training to help engineers stay prepared, while collaboration with cross-functional teams ensures issues are resolved efficiently and root causes are addressed for long-term stability.

What are the key skills and qualifications needed to thrive as a production support engineer?

To thrive as a Production Support Engineer, you need strong problem-solving abilities, a background in computer science or IT, and experience in troubleshooting software and infrastructure issues. Familiarity with monitoring tools, ticketing systems like Jira or ServiceNow, and scripting languages such as Python or Bash is typically required. Excellent communication, teamwork, and the ability to remain calm under pressure help you stand out in this role. These skills and qualities are crucial for ensuring system reliability, minimizing downtime, and maintaining seamless business operations.
What are the most commonly searched types of Production Support Engineer jobs in Chicago, IL? The most popular types of Production Support Engineer jobs in Chicago, IL are:
What are popular job titles related to Production Support Engineer jobs in Chicago, IL? For Production Support Engineer jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching Production Support Engineer jobs in Chicago, IL look for? The top searched job categories for Production Support Engineer jobs in Chicago, IL are:
Production Support Engineer jobs near you
Infographic showing various Production Support Engineer job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $102,790 per year, or $49.4 per hour.

Desktop Support Engineer - L2

Forhyre

Downers Grove, IL

Full-time

Re-posted 14 days ago

Job description

We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems.

If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions.

You should also be familiar with remote troubleshooting techniques.

Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction.

Responsibilities

  • Address user tickets regarding hardware, software and networking
  • Walk customers through installing applications and computer peripherals
  • Ask targeted questions to diagnose problems
  • Guide users with simple, step-by-step instructions
  • Conduct remote troubleshooting
  • Test alternative pathways until you resolve an issue
  • Customize desktop applications to meet user needs
  • Record technical issues and solutions in logs
  • Direct unresolved issues to the next level of support personnel
  • Follow up with clients to ensure their systems are functional
  • Report customer feedback and potential product requests
  • Help create technical documentation and manuals

Requirements

  • Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
  • Hands-on experience with Windows/Linux/Mac OS environments
  • Working knowledge of office automation products and computer peripherals, like printers and scanners
  • Knowledge of network security practices and anti-virus programs
  • Ability to perform remote troubleshooting and provide clear instructions
  • Excellent problem-solving and multitasking skills
  • Customer-oriented attitude