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Production Support Engineer Jobs in Redmond, WA (NOW HIRING)

IonQ

Production Support Engineer

Bothell, WA

$47 - $61.25/hr

As the Production Support Engineer, you'll be part of a cross-functional team whose mission is to lead IonQ on its journey to build the world's best quantum computers to solve the world's most ...

IonQ

Production Support Engineer

Bothell, WA · On-site

$99K - $143K/yr

As the Production Support Engineer, you'll be part of a cross-functional team whose mission is to lead IonQ on its journey to build the world's best quantum computers to solve the world's most ...

Cooley LLP

Product Support Engineer

Seattle, WA

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team, which is part of the larger Innovation group at the firm. About Cooley: Cooley is a global law firm ...

Cooley

Product Support Engineer

Seattle, WA · On-site

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team, which is part of the larger Innovation group at the firm. About Cooley: Cooley is a global law firm ...

360 Direct Access

Product Support Engineer

Redmond, WA · Hybrid

SUMMARY The Product Support Engineer delivers exceptional technical support to customers, connecting directly in American Sign Language (ASL) to understand and resolve issues with clarity, empathy ...

360 Direct Access

Product Support Engineer

Redmond, WA · On-site

SUMMARY The Product Support Engineer delivers exceptional technical support to customers, connecting directly in American Sign Language (ASL) to understand and resolve issues with clarity, empathy ...

WorkNovas LLC

Mobility Production Support

Issaquah, WA · On-site

$48.50 - $63.25/hr

Mobility Production Support Issaquah WA 12+months - Responsibilities: 1. Cross-Platform Incident ... Lead triage calls with mobile engineers, backend teams, cloud infrastructure, and third-party ...

Zensark Inc

Cloud Support Engineer

Seattle, WA · On-site

Cloud Support Engineer Only locals to WA Location: Seattle, WA Hybrid: 3x (Two Weeks On Call Round ... Incident Mgmt, Request Routing and handling for development/production support teams who need ...

New

Drive Capital

Customer Support Engineer

Seattle, WA · On-site

$80 - $100/hr

Customer Support Engineer * Customer Support * Seattle * Senior * Full-time * ID: VDT26209 ... Submit and manage Feature Requests and/or Bugs into product marketing and development teams.

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How much do production support engineer jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for production support engineer in Redmond, WA is $53.73, according to ZipRecruiter salary data. Most workers in this role earn between $45.24 and $58.94 per hour, depending on experience, location, and employer.

What is a production support engineer?

Production Support Engineers are IT professionals responsible for ensuring the smooth operation and maintenance of software applications and systems in a live production environment. They monitor system performance, troubleshoot technical issues, and collaborate with development and operations teams to quickly resolve incidents. Their goal is to minimize downtime, maintain service levels, and support end-users by addressing technical problems as they arise. Production Support Engineers also contribute to system improvements and may participate in on-call rotations to provide 24/7 support.

What are the key skills and qualifications needed to thrive as a production support engineer?

To thrive as a Production Support Engineer, you need strong problem-solving abilities, a background in computer science or IT, and experience in troubleshooting software and infrastructure issues. Familiarity with monitoring tools, ticketing systems like Jira or ServiceNow, and scripting languages such as Python or Bash is typically required. Excellent communication, teamwork, and the ability to remain calm under pressure help you stand out in this role. These skills and qualities are crucial for ensuring system reliability, minimizing downtime, and maintaining seamless business operations.

What are some common challenges faced by production support engineers, and how are they typically addressed?

Production Support Engineers often face challenges such as resolving urgent system outages, managing high-pressure incidents, and balancing multiple support requests simultaneously. To address these, they rely on strong troubleshooting skills, clear communication with development teams, and well-documented incident management processes. Many organizations provide on-call rotations and regular training to help engineers stay prepared, while collaboration with cross-functional teams ensures issues are resolved efficiently and root causes are addressed for long-term stability.

What are the most commonly searched types of Production Support Engineer jobs in Redmond, WA?

The most popular types of Production Support Engineer jobs in Redmond, WA are:

What job categories do people searching Production Support Engineer jobs in Redmond, WA look for?

The top searched job categories for Production Support Engineer jobs in Redmond, WA are:

What cities near Redmond, WA are hiring for Production Support Engineer jobs?

Cities near Redmond, WA with the most Production Support Engineer job openings:

Production Support Engineer jobs near you
Infographic showing various Production Support Engineer job openings in Redmond, WA as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $111,751 per year, or $53.7 per hour.

Production Support Engineer

Bothell, WA

IonQ
IT Services • 51 - 200 employees
Learn more about IonQexternal

$47 - $61.25/hr

Full-time

Re-posted 7 days ago

Job description

Location: This role will work onsite at our office located in Bothell, WA.
Travel: Up to 10%, domestic or international
Job ID: 1773

The Role: 

We are looking for a Production Support Engineer to join our Manufacturing and Production Team. As the Production Support Engineer, you'll be part of a cross-functional team whose mission is to lead IonQ on its journey to build the world's best quantum computers to solve the world's most complex problems.
In this role, you will serve as a critical engineering anchor for our production floor. In this role, you will not typically be behind a desk; instead, you will be on the floor daily, supporting our production technicians as they build, integrate, and test highly complex quantum computing hardware. You will be the first line of defense for any technical blockers, deviations, or process inefficiencies, ensuring our builds remain on schedule without sacrificing IonQ's quality standards and processes.

Responsibilities:

  • Provide real-time engineering support to production technicians experiencing build, assembly, or test issues.
  • Investigate failures or components that do not fit/function as intended, triaging the NC process and determining disposition (rework, scrap, or MRB escalation).
  • Review and update assembly documentation, SOPs, and build logs when discrepancies are found on the floor.
  • Design, procure, or improve fixtures, jigs, and shop aids to make assemblies safer, faster, and more repeatable for technicians.
  • Ensure the production line has the necessary calibrated tooling, specialized equipment, and technical clarity to execute builds.
  • Act as the bridge between the production technicians and the core Design/Manufacturing Engineering teams, translating floor struggles into actionable design-for-manufacturability (DFM) feedback.
  • Initiate and document Non-Conformance Reports (NCRs), helping to track quality trends on the line.
  • Assist in onboarding and training technicians on engineering specifications and delicate handling procedures (e.g., optics, ultra-high vacuum components, or precision cabling).

Requirements:

  • Bachelor's degree in Mechanical Engineering or a related technical discipline.
  • 2+ years of experience in a hands-on production, manufacturing, or hardware development environment. 
  • Proven ability to troubleshoot hardware issues on the fly in a high-tech manufacturing setting.
  • Experience reading and interpreting complex engineering drawings, CAD models, schematics, and geometric dimensioning and tolerancing (GD&T).
  • Exceptional interpersonal skills with the ability to build trust with technicians on the floor and communicate effectively with manufacturing and design engineers.

Preferred Qualifications:

  • Experience with high-precision assemblies, optomechanical builds, fiber optics, or ultra-high vacuum (UHV) systems.
  • A history of independently resolving hardware failures with minimal supervision.
  • Experience with cleanroom environments (Class 100 to 10,000).
  • Familiarity with CAD, PLM software and ERP/MRP Systems.


The total compensation package includes base, bonus, equity, and a range of benefit options found on our career site.

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