ZipRecruiter

Log In

1

Production Support Engineer Jobs in Kansas (NOW HIRING)

Step2

Product Support Engineer

Pittsburg, KS · On-site

The Product Support Engineer serves as a technical liaison between Engineering and Consumer Service, specializing in troubleshooting and resolving electrical installation issues for Backyard ...

Stem Xpert

Application Support Engineer

Wichita, KS · On-site

Application Support Engineer Job Location: Wichita, KS. Overview: The candidate will be expected to ... production, and production environments, including appropriate approval processes, including ...

Stem Xpert

Application Support Engineer

Wichita, KS · On-site

Application Support Engineer Job Location: Wichita, KS. Overview: The candidate will be expected to ... production, and production environments, including appropriate approval processes, including ...

The Atlas Group

MRB Support Engineer

Wichita, KS

The MRB Support Engineer will work closely with QC personnel, Operation, Supply Chain, Suppliers ... Evaluate MRB product variation condition for potential submission * Work hand-in-hand with customer ...

The Atlas Group

MRB Support Engineer

Wichita, KS · On-site

The MRB Support Engineer will work closely with QC personnel, Operation, Supply Chain, Suppliers ... Evaluate MRB product variation condition for potential submission * Work hand-in-hand with customer ...

The Atlas Group

MRB Support Engineer

Wichita, KS · On-site

The MRB Support Engineer will work closely with QC personnel, Operation, Supply Chain, Suppliers ... Evaluate MRB product variation condition for potential submission * Work hand-in-hand with customer ...

Cyient

Senior MRB Engineer

Wichita, KS · On-site

Production Support Engineering experience. * 14 CFR Part 25 aircraft production experience. * Ability to interpret 2D drawings and use CATIA V5 in an Aircraft production environment. * MRB delegation ...

next page

Showing results 1-20

People also search for

All JobsProduction Support Engineer JobsProduction Support Engineer Jobs in Kansas

Production Support Engineer information

See Kansas salary details

$16

$42

$71

How much do production support engineer jobs pay per hour?

As of May 29, 2026, the average hourly pay for production support engineer in Kansas is $42.78, according to ZipRecruiter salary data. Most workers in this role earn between $36.01 and $46.97 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Production Support Engineer, and why are they important?

To thrive as a Production Support Engineer, you need strong problem-solving abilities, a background in computer science or IT, and experience in troubleshooting software and infrastructure issues. Familiarity with monitoring tools, ticketing systems like Jira or ServiceNow, and scripting languages such as Python or Bash is typically required. Excellent communication, teamwork, and the ability to remain calm under pressure help you stand out in this role. These skills and qualities are crucial for ensuring system reliability, minimizing downtime, and maintaining seamless business operations.

What are some common challenges faced by Production Support Engineers, and how are they typically addressed?

Production Support Engineers often face challenges such as resolving urgent system outages, managing high-pressure incidents, and balancing multiple support requests simultaneously. To address these, they rely on strong troubleshooting skills, clear communication with development teams, and well-documented incident management processes. Many organizations provide on-call rotations and regular training to help engineers stay prepared, while collaboration with cross-functional teams ensures issues are resolved efficiently and root causes are addressed for long-term stability.

What are Production Support Engineers?

Production Support Engineers are IT professionals responsible for ensuring the smooth operation and maintenance of software applications and systems in a live production environment. They monitor system performance, troubleshoot technical issues, and collaborate with development and operations teams to quickly resolve incidents. Their goal is to minimize downtime, maintain service levels, and support end-users by addressing technical problems as they arise. Production Support Engineers also contribute to system improvements and may participate in on-call rotations to provide 24/7 support.
What are popular job titles related to Production Support Engineer jobs in Kansas? For Production Support Engineer jobs in Kansas, the most frequently searched job titles are:
What job categories do people searching Production Support Engineer jobs in Kansas look for? The top searched job categories for Production Support Engineer jobs in Kansas are:
What are popular job titles related to Production Support Engineer jobs in KS? For Production Support Engineer jobs in KS, the most frequently searched job titles are:
Production Support Engineer jobs near you
Infographic showing various Production Support Engineer job openings in Kansas as of May 2026, with employment types broken down into 1% As Needed, 74% Full Time, 23% Part Time, 1% Temporary, and 1% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $88,990 per year, or $42.8 per hour.
Product Support Engineer

Product Support Engineer

Step2

Pittsburg, KS • On-site

Full-time

Posted 6 days ago

Job description

The Product Support Engineer serves as a technical liaison between Engineering and Consumer Service, specializing in troubleshooting and resolving electrical installation issues for Backyard Discovery products. This role supports internal teams and Consumers by diagnosing problems, guiding installation solutions, and ensuring electrical systems function as designed. The ideal candidate has a strong electrical background and excels at translating technical information into practical, Consumer-friendly solutions.

Essential Functions

  • Provide technical support for electrical installation and troubleshooting of products via phone, email, and internal systems
  • Act as a liaison between Engineering and Consumer Service to resolve complex product and installation issues
  • Diagnose electrical problems using schematics, product documentation, and Consumer feedback
  • Guide Consumers and service representatives through step-by-step troubleshooting and corrective actions
  • Document recurring issues and partner with Engineering to recommend product or documentation improvements
  • Review installation challenges and escalate design-related concerns as needed
  • Assist in developing troubleshooting guides, FAQs, and training materials for Consumer Service teams
  • Ensure all recommendations align with safety standards and proper electrical practices

Other Responsibilities as Requested

  • Support product testing and validation related to electrical components
  • Assist with warranty claim evaluations involving electrical issues
  • Participate in cross-functional meetings to improve product quality and Consumer experience
    • Provide internal training on electrical systems and troubleshooting best practices

    Apply