Inside Sales Representative / Project Manager
The Inside Sales Representative / Project Manager is the primary point of contact for customers both pre and post-sale. This role is responsible for managing customer experience from initial contact through the point of sale and project delivery, coordinating with engineering, production, and logistics teams to ensure success and customer satisfaction.
Key Responsibilities
- Handle customer inquiries professionally and in a timely manner
- Develop and maintain strong client relationships
- Address client concerns and provide accurate, timely information
- Educate clients on products and services
- Generate price quotes and sales orders
- Coordinate activities between sales, engineering, production, and customers
- Monitor project status, resolve delays, and ensure timelines are met
- Manage customer expectations (quotes, lead times, shipping, etc.)
- Maintain accurate sales activity and CRM records
- Participate in product training and gain competitive knowledge
- Prepare sales reports and forecasts
- Perform administrative support for the sales department
- Represent GCI at trade shows and events
- Handle special projects as assigned
A Typical Day Includes
- Answering inbound calls, emails, and web inquiries
- Providing detailed product and service information
- Conducting assessments to evaluate customer project needs
- Reviewing customer requests and confirming project alignment
- Collaborating with the Director to develop pricing and quotations
- Ensuring strong communication and follow-up for customer satisfaction
- Assisting Regional Sales Managers with post-sale support and order coordination
- Relaying order updates and shipping schedules
- Updating CRM software with customer communication and sales activity
- Submitting weekly/monthly reports to the Director
Occasional Duties
- Participating in customer entertainment, trade shows, and seminars (may require local or extended travel)
Required Qualifications
- 2–5 years of experience in inside sales, sales support, or project coordination (manufacturing or construction preferred)
- Ability to work on-site in Shawnee, KS
- Willingness to travel up to 5% annually
Preferred Qualifications
- Experience in the concrete pipe and precast industry
- Knowledge of construction materials or concrete products
- Background in sales, project management, or production within the construction industry
Skills & Abilities
- Proactive, self-motivated, and adaptable
- Excellent verbal and written communication skills
- Strong interpersonal skills and relationship-building capabilities
- Time-management and organizational proficiency
- Clear and concise information delivery
- Proficient in MS Word, Excel, Outlook, PowerPoint, and CRM software
- Ability to handle confidential information with discretion
What GCI Offers
GCI fosters a culture that values opportunity, growth, and internal promotion. We offer:
- Competitive base pay
- Commission and bonus opportunities
- Paid time off and company holidays
- 401(k) with company matching
- Travel and mileage reimbursement
- Medical benefit reimbursement
What are you waiting for?
If the above duties and qualifications resonate with you, and you can answer “yes” to these 5 questions, stop what you're doing and apply today!
- Do you have at least 2 years of experience in inside sales, sales support, or project coordination?
- Are you able to work on-site at our Shawnee, KS facility?
- Are you legally authorized to work in the United States without sponsorship?
- Are you proficient with MS Office applications (Word, Excel, Outlook) and familiar with CRM software?
- Are you comfortable occasionally traveling up to 5% of the time for trade shows, customer visits, or training?
Company Description
The GCI Group is a leading manufacturer and supplier of premium production equipment and machinery developed specifically for the concrete pipe and precast concrete industries.
GCI brings together the expertise of:
- GCI Pipe Products Inc.
- GCI Concrete Pipe Machinery
- GCI Automation
- GCI Castings
Together, these divisions serve a broad customer base across the USA, Canada, Mexico, India, Austria, Germany, Netherlands, Japan, UK, Israel, Oman, Australia, Tasmania, and Indonesia.
Our Mission
We design, manufacture, assemble, test, and install innovative products that support our partners in building a successful and sustainable future in the concrete pipe and precast industry.
With a strong commitment to engineering excellence and a collaborative approach, GCI delivers tailored solutions that meet the unique needs of each client. Our adaptive, “outside-the-box” thinking culture and customer feedback drive continuous improvement through lean engineering practices.
Founded on the principles of integrity, quality, and performance, GCI offers a wide range of pipe and precast equipment, including fully automated production solutions.
For more information, visit: www.gcigroups.com