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Internship Technical Support Engineer Jobs in Kansas

NetApp

Technical Support Engineer

Wichita, KS · On-site

Job Summary We are seeking a highly skilled and motivated Technical Support Engineer 2 to join our dynamic support team. In this role, you will be responsible for providing advanced technical support ...

City of Wichita

Technical Support Intern

Wichita, KS · On-site

$15.36/hr

... Engineering. Must have Junior or Senior standing at the time of the internship. 6 months of ... Help Desk operations or technical support (Eg. ServiceNow) Programming languages (e.g., Python ...

Logitech

Are you a skilled technical professional interested in joining the highly collaborative Paid Services Team at Logitech? We are searching for a Senior Customer Support Engineer in the AMR region who ...

WellSky

Technical Support Analyst

Overland Park, KS · On-site

The Technical Support Analyst is responsible for providing technical support to WellSky clients ... Review, troubleshoot, and document escalated application technical issues. * Assist engineering ...

WellSky

Technical Support Analyst

Overland Park, KS

$2.5K/yr

The Technical Support Analyst is responsible for providing technical support to WellSky clients ... Review, troubleshoot, and document escalated application technical issues. * Assist engineering ...

Lightedge

Support Engineer

Lenexa, KS

Act as a technical leader within the Operations Support team * Receive and work escalations from ... Collaborate with Platform Engineers for advanced troubleshooting, issue resolution, and root cause ...

Lightedge

Support Engineer

Lenexa, KS

Act as a technical leader within the Operations Support team * Receive and work escalations from ... Collaborate with Platform Engineers for advanced troubleshooting, issue resolution, and root cause ...

Lightedge

Support Engineer

Lenexa, KS · On-site

Act as a technical leader within the Operations Support team * Receive and work escalations from ... Collaborate with Platform Engineers for advanced troubleshooting, issue resolution, and root cause ...

Ag

Structure Repair Support Engineer

Wichita, KS · On-site

... Engineering Support department based in Wichita, Kansas. You will be part of a team that establish ... You will be part of a team that handles and treats all technical queries including answer to ...

Airbus

Structure Repair Support Engineer

Wichita, KS · On-site

... Engineering Support department based in Wichita, Kansas. You will be part of a team that establish ... You will be part of a team that handles and treats all technical queries including answer to ...

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Internship Technical Support Engineer information

What are the key skills and qualifications needed to thrive as an internship technical support engineer?

To thrive as an Internship Technical Support Engineer, you need a basic understanding of computer hardware, operating systems, networking concepts, and troubleshooting skills, often supported by coursework or certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and diagnostic utilities is typically expected. Strong communication, problem-solving abilities, and a customer-oriented attitude are crucial soft skills for this role. These skills and qualities enable effective issue resolution, ensure customer satisfaction, and contribute to the smooth operation of technical support teams.

What does an internship technical support engineer do?

An Internship Technical Support Engineer assists in diagnosing and resolving technical issues for users, often related to software, hardware, or network systems. They work under the supervision of senior engineers, respond to support tickets, and may help with system installations and upgrades. Interns in this role gain hands-on experience by troubleshooting problems, documenting solutions, and learning to communicate technical information effectively. This position is ideal for students or recent graduates looking to build practical skills in IT support and customer service.

What types of projects and tasks can an internship technical support engineer expect to work on during their internship?

As an Internship Technical Support Engineer, you can expect to assist with troubleshooting technical issues, responding to user inquiries, and documenting solutions under the guidance of experienced engineers. Interns often work on real-world support tickets, participate in team meetings, and collaborate closely with engineering and product teams to resolve customer issues. This role provides hands-on exposure to various systems and tools, helping you build both technical and communication skills. The experience can also include shadowing senior engineers and contributing to process improvements, offering a strong foundation for a future career in technical support.

What is the difference between Internship Technical Support Engineer vs Technical Support Specialist?

AspectInternship Technical Support EngineerTechnical Support Specialist
Required CredentialsCurrently pursuing or recently completed relevant degree or certificationTypically requires relevant certifications or experience in technical support
Work EnvironmentInternship setting, often in training or entry-level rolesFull-time or part-time support roles in various industries
Employer & Industry UsageUsed in tech companies, IT departments, and service providers for entry-level rolesCommon across IT, telecom, software, and hardware companies

The main difference is that an Internship Technical Support Engineer is an entry-level, training-focused role for students or recent graduates, while a Technical Support Specialist is a more experienced, full-time position providing ongoing technical support. Internships are often temporary and aimed at skill development, whereas specialists handle customer issues regularly and may have more responsibilities.

What are the most commonly searched types of Technical Support Engineer jobs in Kansas? The most popular types of Technical Support Engineer jobs in Kansas are:
What job categories do people searching Internship Technical Support Engineer jobs in Kansas look for? The top searched job categories for Internship Technical Support Engineer jobs in Kansas are:
What cities in Kansas are hiring for Internship Technical Support Engineer jobs? Cities in Kansas with the most Internship Technical Support Engineer job openings:
Internship Technical Support Engineer jobs near you
Infographic showing various Internship Technical Support Engineer job openings in Kansas as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 19% Part Time, and 6% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Technical Support Engineer

NetApp

Wichita, KS • On-site

Other

Medical, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

NetApp rating

9.4

Company rating: 9.4 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

2nd of 485 rated business services

Job description

Job Summary

We are seeking a highly skilled and motivated Technical Support Engineer 2 to join our dynamic support team. In this role, you will be responsible for providing advanced technical support to our customers, troubleshooting complex issues, and ensuring high levels of customer satisfaction. You will work closely with cross-functional teams, including engineering, product management, and sales, to resolve technical problems and improve our products and services.

Key Responsibilities:

  • Provide advanced technical support to customers via phone, email, and chat.
  • Troubleshoot and resolve complex technical issues related to software, hardware, and network configurations.
  • Collaborate with engineering and product teams to identify, document, and escalate product bugs and feature requests.
  • Develop and maintain technical documentation, knowledge base articles, and support resources.
  • Conduct training sessions and webinars for customers and internal teams.
  • Assist in the development and implementation of support processes and best practices.
  • Monitor and report on support metrics and customer feedback to drive continuous improvement.
Job Requirements
  • Resolve customer incidents reported via chat, phone, through the NetApp Support Site, or Active IQ with
    customers, partners, and internal field engineers.
  • Read and analyze various system and application logs to determine where an issue is.
  • Research customer issues in a timely manner and follow up directly with customers on recommendations and
    action plans.
  • Leverage internal technical expertise, including higher-level engineers, knowledge base, and other internal
    tools, to provide the most effective solutions to customer issues.
  • Provide timely updates to customers on status and progress of cases and properly set expectations.
  • Prioritize and manage several open issues at one time.
  • Participate actively in level 1 Swarming events.
  • Collaborate with other Technical Support Engineers who may need assistance working a case.
  • Achieve KCS Publisher within 12 months of start date.
  • Create, link and/or improve Support Knowledge Base to document issues, errors, and solutions so repeated
    problems can be solved quicker.
  • Ensure issues are documented thoroughly in the Case Management system, clearly citing customer's problem,
    business impact, troubleshooting steps, any steps taken to reproduce the issue, resolution, and any other
    pertinent information.
  • Share best practices with Technical Support Center staff and learn about new technologies and complimentary
    storage applications.
  • Begin to focus on an area of technical specialization and attend classes, complete lab projects, collaborate with
    other Technical Support Engineers on cases that will help cultivate that expertise

Competencies:

  • Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing
    environment.
  • Ability to follow standard process, technical product support principles, and practices, escalating when
    necessary.
  • Follows instruction and process in their approach to problem solving.
  • Good troubleshooting skills

Solid understanding of some of the following protocols and applications:

  • NFS, the Network File System protocol
  • SMB, the Server Message Block protocol
  • SAN connectivity methodologies for storage systems
  • TCP/IP and Networking
  • RAID Levels and fundamentals
  • NetApp Storage System operating systems such as ONTAP
  • NetApp solutions developed around specific applications involving and/or FAS/AFF storage
    systems
Education

A Bachelor of Science Degree in Computer Science, Electrical Engineering or related field, or equivalent work
experience.

 


Compensation:
The target salary range for this position is 79,050 - 117,700 USD. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off, various Leave options, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU's), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process. 

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