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Client Service Manager Jobs (NOW HIRING)

SPS North America

Client Service Manager

Lake Mary, FL · On-site

Client Service Manager Reports To Client Manager, Client Director, Managing Vice President, or equivalent leadership. Job Summary The Client Service Manager (CSM) is responsible for leading on-site ...

AI Digital

Client Service Manager

Atlanta, GA · On-site +1

... Account Management or Client Service (agency background is a strong plus). * Hands-on experience with programmatic advertising and a solid understanding of digital media ecosystems. * Working ...

Labor First

Client Service Manager, West

Scottsdale, AZ · On-site

$48K - $72K/yr

The Client Service Manager is a post-sale, service-focused role responsible for owning client and member service issues through resolution. This position serves as the primary service contact for a ...

Gallagher

Client Service Manager

Cape Coral, FL · Hybrid

Overview At Gallagher, we're looking for a Client Service Manager to join our Commercial team. In this role, you'll work closely with clients and colleagues to provide exceptional service and deliver ...

Halbert Hargrove

Be Seen First

Associate Client Service Manager

Long Beach, CA · On-site

$60K/yr

The Associate Client Service Manager maintains open communication with clients and team members, assists clients in scheduling their regular appointments with advisors, follows through on all ...

Gallagher

Client Service Manager

Houston, TX

As a Client Service Manager, you'll be at the heart of our commitment to delivering tailored insurance solutions and fostering strong client relationships. This role is your chance to make a ...

Gallagher

Client Service Manager

Carmel, IN · On-site

Overview At Gallagher, we're looking for a Client Service Manager to join our Commercial team. In this role, you'll work closely with clients and colleagues to provide exceptional service and deliver ...

Harden

Client Service Manager

Yulee, FL · On-site

Interact with commercial property and casualty clients to provide daily program servicing and client relationship management. Participate with the account team to conduct exposure analysis, risk ...

Medix

Client Service Manager

Mount Laurel, NJ · On-site

$23.08 - $34.62/hr

Job Summary Our client is seeking a proactive and execution-oriented Client Service Manager to manage a portfolio of assigned group plan clients and deliver exceptional end-to-end service support.

Gallagher

Client Service Manager

Miami, FL · Hybrid

Overview At Gallagher, we're looking for a Client Service Manager to join our Commercial team. In this role, you'll work closely with clients and colleagues to provide exceptional service and deliver ...

Labor First

Client Service Manager, East

Mount Laurel, NJ · On-site

$48K - $72K/yr

The Client Service Manager is a post-sale, service-focused role responsible for owning client and member service issues through resolution. This position serves as the primary service contact for a ...

ConnectOne Bank

Client Service Manager

Holmdel, NJ · On-site

$90K - $115K/yr

The Client Service Manager (CSM) oversees the overall Sales and Service functions, and ensures that all operational functions are completely and properly performed by the staff. All this, while ...

Gallagher

Client Service Manager II

Danbury, CT

As a Private Client Service Manager at Gallagher, you'll be the trusted advisor for High Net Worth individuals, managing their personal insurance programs and ensuring their unique needs are met with ...

Risher Martin

Client Service Manager

Austin, TX · On-site

The HomeCare Client Service Manager supports our HomeCare team in executing warranty, home maintenance, service requests, and select projects to create Raving Fan Clients and ensure a steady flow of ...

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Client Service Manager information

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How much do client service manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for client service manager in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What is a client service manager?

Client Service Managers are professionals responsible for maintaining strong relationships with clients and ensuring their needs are met by the company’s products or services. They serve as the primary point of contact between clients and the organization, handling client inquiries, resolving issues, and coordinating with internal teams to deliver solutions. Their main goal is to ensure client satisfaction, retention, and loyalty. Client Service Managers often analyze feedback, monitor service quality, and help identify opportunities for growth within their accounts.

What are the key skills and qualifications needed to thrive as a client service manager, and why are they important?

To thrive as a Client Service Manager, you need strong customer service expertise, problem-solving abilities, and a bachelor's degree in business or a related field. Familiarity with CRM software, project management tools, and sometimes industry-specific certifications are typically required. Excellent communication, leadership, and conflict-resolution skills help build lasting client relationships and guide teams effectively. These skills ensure high client satisfaction, efficient service delivery, and long-term business growth.

How does a client service manager typically collaborate with other departments to ensure client satisfaction?

Client Service Managers work closely with sales, product, and operations teams to address client needs and resolve issues efficiently. They often act as a communication bridge, relaying client feedback and coordinating solutions or improvements. Regular meetings and updates with internal teams help ensure that all client requirements are met and expectations are managed effectively. This cross-functional collaboration is key to delivering a seamless client experience and maintaining long-term relationships.

What is the difference between Client Service Manager vs Customer Support Manager?

AspectClient Service ManagerCustomer Support Manager
CredentialsRelevant experience in client relations, possibly certifications in customer service or account managementExperience in customer support, technical knowledge may be beneficial
Work EnvironmentTypically in client-facing roles, managing key accounts, and building long-term relationshipsOften in call centers or support teams, handling inquiries and troubleshooting
Employer & IndustryFinancial services, consulting, B2B companiesRetail, tech, telecommunications, service industries

While both roles focus on customer interactions, a Client Service Manager primarily manages ongoing client relationships and strategic accounts, whereas a Customer Support Manager handles day-to-day support inquiries and technical issues. The roles overlap in customer communication but differ in scope and focus.

More about Client Service Manager jobs
What cities are hiring for Client Service Manager jobs? Cities with the most Client Service Manager job openings:
What are the most commonly searched types of Client Service jobs? The most popular types of Client Service jobs are:
Who are the top companies hiring for Client Service Manager jobs? The top employers for Client Service Manager jobs are:
What states have the most Client Service Manager jobs? States with the most job openings for Client Service Manager jobs include:
What job categories do people searching Client Service Manager jobs look for? The top searched job categories for Client Service Manager jobs are:
Client Service Manager jobs near you
Infographic showing various Client Service Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

Client Service Manager

SPS North America

Lake Mary, FL • On-site

Full-time, Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Job description

Client Service Manager
Reports To
Client Manager, Client Director, Managing Vice President, or equivalent leadership.
Job Summary
The Client Service Manager (CSM) is responsible for leading on-site operations across one or more client locations. This role oversees daily service delivery, employee performance, client relationships, operational excellence, financial performance, and compliance with SPS policies. The CSM serves as the primary client contact, ensuring exceptional service while driving continuous improvement and team development.
Key Responsibilities
Client & Operations
  • Serve as the primary day-to-day client contact and maintain strong client relationships.
  • Ensure high-quality service delivery and client satisfaction.
  • Implement SPS governance standards, policies, and best practices.
  • Lead operational improvements, process optimization, and special projects.
  • Resolve client, operational, and employee issues, including escalations.
  • Conduct regular site inspections and maintain a safe work environment.
  • Manage vendors, equipment, supplies, and facility resources.
  • Track service metrics and ensure KPIs/SLAs are achieved or exceeded.
  • Participate in monthly and quarterly business reviews.
Financial Management
  • Manage account profitability, budgets, payroll, billing, and financial performance.
  • Monitor P&L, gross margins, forecasting, and resource utilization.
  • Ensure accurate reporting and timely completion of operational deadlines.
People Leadership
  • Lead, coach, and develop supervisors and site employees.
  • Manage staffing, scheduling, performance reviews, and employee documentation.
  • Foster employee engagement, retention, and career development through coaching and cross-training.
  • Ensure compliance with SPS policies, employment regulations, and workplace safety standards.
Compliance & Risk
  • Ensure compliance with OSHA, EEOC, SPS policies, and client requirements.
  • Report security, personnel, or data incidents immediately.
  • Maintain accurate operational records and documentation.
Qualifications
  • High School Diploma or equivalent required.
  • 5+ years of operations management and client relationship experience.
  • Previous experience leading teams of 5-10 or more employees.
  • Strong leadership, communication, and organizational skills.
  • Experience working with executive-level clients and stakeholders.
  • Proficient with Microsoft Office and business systems.
  • Industry experience preferred.
Core Competencies
  • Client-focused with a results-driven mindset.
  • Strong leadership, coaching, and decision-making skills.
  • Excellent communication and presentation abilities.
  • High integrity, professionalism, and business ethics.
  • Strong problem-solving, organization, and attention to detail.
  • Ability to manage multiple priorities in a fast-paced environment.
Physical Requirements
  • Ability to stand, walk, bend, kneel, and sit for extended periods.
  • Frequently lift and move up to 40 lbs. (up to 60 lbs. using wheeled equipment).
  • Ability to operate standard office equipment and perform computer-based work.
  • Ability to meet the visual requirements necessary for the role.
Travel
  • Up to 25% local travel.
Disclaimer
This job description outlines the primary responsibilities of the role but is not intended to be an exhaustive list. Duties may change based on business needs.
WHAT WE OFFER
  • Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
  • Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
  • We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
  • Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.
  • Bonuses: Are available for employee and client referrals for current employees.
  • Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.
    • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS
SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.
Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only:We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below: Data Privacy Statement
Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.

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