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Support Manager Jobs (NOW HIRING)

All In Credit Union

IT Support Manager

Daleville, AL · On-site

$83 - $125/hr

This role is responsible for maintaining service levels, managing support queues, coordinating work assignments, supporting hardware and software needs, and ensuring staff receive timely, effective ...

Principia The

Event Technical Support Manager

Elsah, IL · On-site

$24.15 - $29.58/hr

Event Technical Support Manager Department : Media Services/Principia College Position Type : Full-time, 12-month Summary The Event Support Manager provides technical support for a wide range of ...

Fairstead ESC LLC

Portfolio Support Manager

Denver, CO · On-site

The Portfolio Support Manager provides high-level administrative, operational, and analytical support to Senior Regional Managers and their team of Regional Managers within a multi-state affordable ...

TekSynap

Incident Support Manager

Springfield, VA · On-site

$155K - $220K/yr

This team provides support services for Network(s) Management, Operations, and Maintenance for all Network(s) infrastructure. Support includes providing real-time incident monitoring, predictive and ...

Robert Half

Tech Support Manager

Pittsboro, IN · On-site

$20.50 - $28.25/hr

We are looking for a Tech Support Specialist to support field and onsite IT operations for construction environments in Pittsboro, Indiana. This Long-term Contract opportunity is ideal for someone ...

Redhorse Corporation

Case Support Manager

Quantico, VA · On-site

$125K - $150K/yr

The Case Support Manager will support mission planning, authority validation, technical coordination, operational documentation, and communication across technical and non-technical leadership. The ...

Middleby Marshall Inc

Customer Support Manager

Position Summary The Middleby Corporation is seeking a highly organized and customer-focused Customer Support Manager to join our team. As a key point of contact for customers, vendors, manufacturers ...

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Support Manager information

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$22.5K

$67.9K

$121K

How much do support manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for support manager in the United States is $67,899.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $91,000.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.
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Support Manager jobs near you
Infographic showing various Support Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $67,899 per year, or $32.6 per hour.

IT Support Manager

All In Credit Union

Daleville, AL • On-site

$83 - $125/hr

Other

Posted 4 days ago

Key responsibilities

  • Lead, coach, and support the IT Support Specialist team, including planning and balancing daily workloads.

  • Oversee helpdesk operations, service levels, work queues, escalations, scheduling, and staff questions.

  • Manage computer setup, installation, troubleshooting, upgrades, maintenance, and support for new branch expansions.

All In Credit Union rating

8.4

Company rating: 8.4 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

IT Support Manager

Regular Full-Time Management Information Technology, Daleville, AL, US

Salary Range: $83,300.00 To $125,000.00 Annually

IT Support Manager

Information Technology Support Leadership Opportunity

About the Role

We are seeking an IT Support Manager to lead and mentor a team of IT Support Specialists while overseeing day-to-day technology support operations. This role is responsible for maintaining service levels, managing support queues, coordinating work assignments, supporting hardware and software needs, and ensuring staff receive timely, effective technical assistance.

What You’ll Do
  • Lead, coach, and support the IT Support Specialist team, including planning and balancing daily workloads.
  • Oversee helpdesk operations, service levels, work queues, escalations, scheduling, and staff questions.
  • Manage computer setup, installation, troubleshooting, upgrades, maintenance, and support for new branch expansions.
  • Research, purchase, and maintain hardware, software, and mobile devices needed to meet user requirements.
  • Troubleshoot and resolve technical issues involving hardware, software, networks, and office applications.
  • Coordinate support activities with network administrators, system administrators, internal teams, and vendors.
  • Provide phone, in-person, and online support to end users and assist with user training as needed.
  • Contribute to short- and long-range departmental planning to ensure technology solutions meet the evolving needs of the Credit Union and its members.
  • Drive process improvement and lead special projects as assigned.

What We’re Looking For

  • Three to five years of similar or related IT support experience.
  • Two years of college education, completion of a specialized trade-specific program, or equivalent extensive in-house training or apprenticeship experience.
  • Strong leadership skills with the ability to guide, mentor, coordinate, and prioritize the work of a technical support team.
  • Ability to troubleshoot technical issues, manage escalations, communicate clearly with users of varied technical backgrounds, and maintain effective working relationships.
  • Experience operating standard office equipment, planning and managing projects, maintaining accurate records, and using relevant software applications.
  • Strong organization and time-management skills, with the ability to adapt to changing priorities and apply logical, analytical problem-solving skills.
  • Commitment to excellent service, teamwork, collaboration, continuous improvement, and professional courtesy when assisting members, vendors, and internal teams.
  • Knowledge of Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) compliance requirements, including annual training expectations.
Why Join Us

In this role, you will have the opportunity to make a meaningful impact by supporting the people, systems, and technology that keep our organization moving forward. You will help shape the IT support experience, strengthen service delivery, and contribute to solutions that support both staff and members.

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