ZipRecruiter

Log In

Election Systems & Software
Election Systems & Software

23 Election Systems Software Support Manager Jobs Hiring Near You

next page

Showing results 1-20

All JobsElection Systems Software JobsElection Systems Software Support Manager Jobs

Election Systems & Software Jobs Information

What are the key skills and qualifications needed to thrive as a Support Manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a Support Manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What does a Support Manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What other companies are hiring for Support Manager jobs?
What are the most popular categories at Election Systems Software?
Infographic showing various Support Manager job openings at Election Systems Software in the United States as of May 2026, with employment types broken down into 8% As Needed, 54% Full Time, and 38% Contract. Highlights an 85% Physical, and 15% Remote job distribution.
Apply for future positions at ES&S

Apply for future positions at ES&S

Election Systems & Software

Omaha, NE • On-site, Remote

Full-time

Posted 6 days ago

Job description

Our vision at ES&S is simple and unwavering - we provide products and services of exceptional quality and value to maintain voter confidence and enhance the voting experience. We're pushing boundaries to provide solutions that meet the industry's ever-evolving needs. Our teams apply their innovative perspective to challenges big and small, and ES&S provides the resources to make their vision a reality.
Six core values guide Election Systems and Software:
  • Strive for Excellence
  • Dream Big
  • Earn Trust and Respect
  • Embrace Differences
  • Make a Difference
  • Have fun

If you are looking for a great culture and would like to share in our pride of making sure everyone's vote counts, please apply so you can be considered for future openings as we continue to experience record growth.
Election Systems & Software, LLC is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. Election Systems & Software, LLC's management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs and general treatment during employment.

Apply