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Support Manager Jobs in Delaware (NOW HIRING)

CHEER, Inc.

Center Support Manager

Georgetown, DE

$19/hr

CENTER SUPPORT MANAGER - FULL TIME SUMMARY DESCRIPTION The Center Support Manager's primary role is to act as a substitute for any position in a CHEER center when the regular staff is unavailable.

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Support Manager information

See Delaware salary details

$22.5K

$68K

$121.1K

How much do support manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for support manager in Delaware is $67,958.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $91,100.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Delaware?

The most popular types of Support jobs in Delaware are:

What cities in Delaware are hiring for Support Manager jobs?

Cities in Delaware with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Delaware as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $67,958 per year, or $32.7 per hour.

Center Support Manager

CHEER, Inc.

Georgetown, DE

$19/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 23 days ago

Job description

CENTER SUPPORT MANAGER - FULL TIME
SUMMARY DESCRIPTION
The Center Support Manager’s primary role is to act as a substitute for any position in a CHEER center when the regular staff is unavailable. Beyond this, they are tasked with understanding the unique operations of each center, collaborating with directors to standardize practices, enhancing center membership and utilization through effective networking and marketing, and extending center activities into after-hours. This multifaceted role ensures continuous leadership and fosters growth and consistency across all centers.
ESSENTIAL DUTIES amp; RESPONSIBILITIES:
This listing is representative of the duties and responsibilities of the position, but is not to be construed as all inclusive:
  1. Temporarily assume the role of any center staff as needed, managing daily activities and ensuring optimal care for clients.
  2. Regularly visit all CHEER centers to assist Center Directors, gaining an understanding of each center's unique operations and challenges.
  3. Collaborate with Center Directors to standardize activities, processes, and best practices across all locations.
  4. When not serving as an interim director, engage in proactive learning and support activities at various centers.
  5. Participate in strategic planning to improve overall center operations and client services.
  6. Utilize a company-provided vehicle for travel between centers.
  7. Additional duties as required, including supporting agency-wide events and initiatives.
  8. Actively increase membership and facility utilization by engaging in community networking and marketing activities.
  9. Promote CHEER centers and the organization through visible community presence and targeted marketing strategies.
  10. Collaborate with Center Directors to facilitate evening and weekend events across all centers, enhancing community engagement and center visibility.
  11. All essential Duties and Responsibilities of a Center Director when fulfilling that role.
  12. Contributes to team effort by performing other related duties as assigned or required.
CONTACTS:
Primary contacts include:
  • Clients / Members
  • Volunteers
  • Other Center Directors
  • Guest Speakers
  • General Public
MINIMUM REQUIREMENTS:
  1. Five years of relevant experience. (Education may be substituted for work experience, at the rate of one year of experience per 30 college credits.) Two years of supervisory experience.
  2. CPR, First Aid, and ServSafe Certification or ability to acquire certification within 3 months of hire.
  3. Valid driver’s license. Current Defensive Driving certificate or ability to obtain certification upon hire.
KNOWLEDGE, SKILLS amp; ABILITIES:
  1. Ability to operate computer/printer. Computer use is necessary for database software.
  2. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  3. Must be able to prioritize and have excellent time management skills.
  4. Must be able to multi-task in a fast-paced environment.
  5. Ability to write routine reports and correspondence.
  6. Ability to effectively present information in one-on-one or small group situations to Clients, vendors, Agency employees, and the public.
  7. Must be able to sit for long periods of time (up to two hours) to perform office work.
  8. Ability to solve practical problems and deal with a variety of situations.
  9. Ability to understand a variety of instructions furnished in written, oral, or diagram form.
  10. Ability to conduct interviews of a sensitive nature and maintain confidentiality.

REPORTING: This position reports directly to the Congregate Program Manager and then to the Nutrition Program Director
PRIMARY WORK LOCATION: Most duties and functions will be performed in an office environment although local travel to other CHEER locations is
WORK HOURS: M-F 8:00 a.m. – 4:30 p.m. with 30 minute mid-day break.
Extended work hours are periodically required to support programs and activities. Must be able to work occasional evenings and weekend hours.
EMPLOYMENT STATUS: Full-time; 40 hours/week, Non-Exempt
BENEFIT ELIGIBILITY: Regular full-time eligibility includes subsidized employee health insurance and a free primary healthcare program. 403(b) Retirement Plan with company match. Paid time off (PTO), based on hours worked and years of service. 11 paid holidays. Optional coverage available: dental, vision, AFLAC insurance, short-term disability insurance, and legal shield insurance at cost.
TO APPLY, please go to: https://www.cheerde.com/employment/

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