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Support Manager Jobs in Delaware (NOW HIRING)

Preschool Management

Bear, DE · On-site

$36K - $47K/yr

The Operations Support Manager specializes in ensuring the safety and wellbeing of Celebree children through the flawless execution of identified safety measures, rituals, and routines. The ...

Support managing local servers and networks in collaboration with global IT teams. Processing and taking ownership of tickets from customers. * Monitor onsite systems to ensure optimal operation ...

Support Broker

Wilmington, DE

$15.50 - $20.50/hr

We have an exciting opportunity as a Case Manager. In this role, you will provide support to empower adults with physical disabilities to act as employers of their own personal care attendants. Key ...

Store Support

Newark, DE

$14.75 - $18.25/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Store Support

New Castle, DE

$14.50 - $18.25/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Store Support

Lewes, DE · On-site

$15 - $18.75/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Store Support

Dover, DE · On-site

$15 - $18.75/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Store Support

Middletown, DE · On-site

$14.25 - $17.75/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Store Support

Lewes, DE · On-site

$15 - $18.75/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Store Support

Wilmington, DE · On-site

$14.50 - $18.25/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Store Support

Claymont, DE

$14.75 - $18.25/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Store Support

Newark, DE · On-site

$14.75 - $18.25/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Store Support

Wilmington, DE · On-site

$14.50 - $18.25/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Store Support

Middletown, DE

$14.25 - $17.75/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Store Support

Newark, DE

$14.75 - $18.25/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

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Showing results 1-20

Support Manager information

See Delaware salary details

$22.5K

$68K

$121.1K

How much do support manager jobs pay per year?

As of Jul 10, 2026, the average yearly pay for support manager in Delaware is $67,958.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $91,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a Support Manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

Is a CSA job stressful?

A Customer Service Associate (CSA) job can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. Managing difficult interactions and meeting performance metrics are common sources of pressure in this role.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What are high paying manager jobs?

High paying manager jobs include executive roles such as Chief Executive Officer, Chief Operating Officer, and Vice President, as well as specialized managerial positions in industries like finance, technology, and healthcare. These roles typically require extensive experience, leadership skills, and often advanced certifications or degrees, with salaries often exceeding six figures annually.

What does a Support Manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

Do you need a degree to be a customer service manager?

A degree is not always required to become a customer service manager, but many employers prefer candidates with a bachelor's degree in business, management, or related fields. Relevant experience, strong communication skills, and leadership abilities are often more important for this role than formal education alone.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.
What are the most commonly searched types of Support jobs in Delaware? The most popular types of Support jobs in Delaware are:
What cities in Delaware are hiring for Support Manager jobs? Cities in Delaware with the most Support Manager job openings:
Infographic showing various Support Manager job openings in Delaware as of July 2026, with employment types broken down into 85% Full Time, 13% Part Time, 1% Temporary, and 1% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $67,958 per year, or $32.7 per hour.
Preschool Management

Preschool Management

CELEBREE SCHOOL

Bear, DE • On-site

$36K - $47K/yr

Other

Medical, Dental, Life, Retirement, PTO

Re-posted 17 days ago


Celebree School rating

4.8

Company rating: 4.8 out of 10

Based on 31 frontline employees who took The Breakroom Quiz

17th of 20 rated daycare providers


Job description

At every Celebree School™, our mission is to protect, educate, and nurture the children in our care. Child care jobs with our School family are life-changing ones. We say Celebree Schools are a place where we grow people big and small because we all learn from each other, every day. At Celebree Schools, we are committed to offering qualified educators rewarding child care jobs. We encourage staff members opportunities to become increasingly proficient in their position with the chance to grow within the Celebree Organization. To those ends, we have developed and implemented our Employee Investment Cycle.

At Celebree School we have an unsurpassed dedication to growing people BIG and small. As a member of the Celebree Team you have access to the tools and resources necessary to reach your full potential. The choice is yours, where do you want to go? What do you want to be? Make your time with Celebree one of personal and professional growth.

Full Time (30+ hour per week) Benefits Offered:

  • Free Continuing Education Units
  • Tiers Program
  • Career Development
  • Short Term Disability
  • 401K Plan
  • Health Insurance
  • Dental Insurance
  • Life Insurance
  • Employer Assistance Program
  • Paid Holidays
  • Paid Time Off
  • Child Care Discounts
  • Orientation Program
  • Employee Referral Bonuses
  • Monthly Team Building Initiatives
  • Onboarding Cost Reimbursement
  • Free Uniform Items

**not an all inclusive list**

The Operations Support Manager specializes in ensuring the safety and wellbeing of Celebree children through the flawless execution of identified safety measures, rituals, and routines. The Operations Support Manager will play a pivotal role in maintaining a safe and secure environment by overseeing the implementation and compliance of child supervision protocols ensuring appropriate supervision is maintained at all times. Click here to learn more about the OSM job duties and career growth!

  • Works closely with team members to reinforce the importance of constant supervision and adherence to safety protocols.
  • Provides feedback to team members on effective transition management techniques, emphasizing a child-centric approach.
  • Provides timely and specific feedback on potential improvements to minimize the risk of unsupervised situations.
  • Provides transparent and timely information about supervision  practices
  • Coordinates with teachers and support staff to establish clear communication channels during transition times.
  • Upholds a professional and approachable demeanor, acting as a positive role model for team members and children.
  • Provides timely and accurate information in the event of an emergency or safety incident.
  • Utilizes the parent communication app to ensure accurate records are being maintained.
  • Monitors and oversees every transition that occurs within the School to ensure child safety and supervision.
  • Ensures every transition is conducted with name to face counts by the teacher and that the parent communication app is appropriately updated with accurate information.
  • Ensures staff members interact with children during outside play time and are appropriately positioned (zoned) for maximum supervision.
  • Oversees daily operations related to childcare transitions, ensuring compliance with relevant regulations and organizational policies.
  • Conduct regular sweeps of all classrooms and outdoor play areas to ensure no child is left unsupervised.
  • Identify trends and areas for improvement, to ensure effective transition management.
  • Conduct routine safety inspections to identify and rectify potential hazards.
  • Conduct regular reviews of the School, utilizing the facilities audit checklist to ensure the school environment is safe and in alignment with state licensing standards and Celebree’s brand standards.
  • Performs safety and sleep checks during naptime to ensure proper spacing of children, sleeping positions and supervision.
  • Provides redirection or guidance to children during transitions to ensure they are appropriately supervised.
  • Participate in ongoing training sessions related to supervision, emergency response and safety protocols.

Education/Experience:

    • BA or BS degree in early childhood education or related discipline. Those with experience and an Associates Degree will be considered on a case-by-case basis
    • 40-45 clock hrs administrative training, 9 clock hrs of training in communicating with staff, parents, and the public.
    • OCC conducted 3 clock hr regulation training session.
    • 45 clock hrs of Infant/Toddler Training.
    • 90 clock hrs Preschool Child Development and Curriculum Planning.
    • 45 clock hrs each in Child Development (birth through school age) and Curriculum for School Age Care
    • Minimum of 2-years experience in a licensed childcare school.
    • Management/Coaching experience required.

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