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Support Manager Jobs in Delaware (NOW HIRING)

tmn

Direct Support Program Supervisor

Millsboro, DE

Provide support to individuals receiving services including: assistance with daily activities such as meal preparation and planning; medication administration; and personal care. * Duties are split ...

CELEBREE SCHOOL

Preschool Management

Bear, DE · On-site

$36.10K - $47.10K/yr

The Operations Support Manager specializes in ensuring the safety and wellbeing of Celebree children through the flawless execution of identified safety measures, rituals, and routines. The ...

Primrose School

Support Teacher

Wilmington, DE · On-site

$18 - $24/hr

Manage classroom behavior and ensure a safe learning space * Communicate effectively with children ... Support children's individual learning needs and encourage their social and emotional growth ...

Home Depot

Store Support

Newark, DE · On-site

$14.75 - $18.25/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Middletown, DE · On-site

$14.25 - $17.75/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Lewes, DE · On-site

$15 - $18.75/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Wilmington, DE · On-site

$14.50 - $18.25/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Newark, DE · On-site

$14.75 - $18.25/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Middletown, DE · On-site

$14.25 - $17.75/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Claymont, DE · On-site

$14.75 - $18.25/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

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Support Manager information

See Delaware salary details

$22.5K

$68K

$121.1K

How much do support manager jobs pay per year?

As of May 30, 2026, the average yearly pay for support manager in Delaware is $67,958.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $91,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a Support Manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What does a Support Manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What are the most commonly searched types of Support jobs in Delaware? The most popular types of Support jobs in Delaware are:
What cities in Delaware are hiring for Support Manager jobs? Cities in Delaware with the most Support Manager job openings:
Support Manager jobs near you
Infographic showing various Support Manager job openings in Delaware as of May 2026, with employment types broken down into 85% Full Time, 9% Part Time, 1% Temporary, and 5% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $67,958 per year, or $32.7 per hour.

Direct Support Program Supervisor

tmn

Millsboro, DE

Other

Retirement, PTO

Posted 10 days ago

Job description

Program Supervisor
Are you looking for a career opportunity where you can make a difference in the lives of others? Look no further! This role is critical to our success.  As a mission-driven organization, we are intensely focused on expanding access to services and developing new and more effective ways of delivering supports and services to individuals with a range of intellectual and developmental disabilities.

  • Facilitate the implementation of Individual Service Plans (ISP) and participate in a range of administrative duties including staff hiring, training, scheduling, and oversight. 
  • Supervise a team of Caregivers supporting individuals we serve in the program. 
  • Provide support to individuals receiving services including: assistance with daily activities such as meal preparation and planning; medication administration; and personal care. 
  • Duties are split between providing direct support, professional or program activities, and supervision. 
  • Facilitate community involvement by accompanying individuals on outings in the community or providing transportation to work or other activities. 

Qualifications: 

  • High School diploma or equivalent.
  • One year related work experience.
  • Must be 18 years or older.
  • Current driver's license, car registration, and auto insurance. 
  • Other licensure or certification where required by regulatory authority. 
  • Excellent communication skills with an ability to establish rapport with team members and those we serve. 
  • Strong organizational abilities to ensure staffing and schedules are maintained.
  • This is a great opportunity to gain supervisory skills and experience while still directly making a difference in the lives of the people we serve on a daily basis. 

Why Join Us?

  • Full, Part-time, and As Needed schedules available. 
  • Full compensation/benefits package for full-time employees.
  • 401(k) with company match. 
  • Paid time off and holiday pay. 
  • Rewarding work, impacting the lives of those you serve, working alongside a great team of coworkers. 
  • Enjoy job security with nationwide career development and advancement opportunities. 

Come join our amazing team of committed and caring professionals. Apply Today!

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