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Support Manager Jobs in Delaware (NOW HIRING)

Agilent

Refurbishment Center Manager

Wilmington, DE · On-site

$111K - $174K/yr

Agilent is seeking a Production Manager to lead a team responsible for transforming previously ... Support resolution of complex technical issues and escalations. * Foster a culture of technical ...

Agilent

Refurbishment Center Manager

Wilmington, DE · On-site

$111K - $174K/yr

Agilent is seeking a Production Manager to lead a team responsible for transforming previously ... Support resolution of complex technical issues and escalations. * Foster a culture of technical ...

Socket.dev

ASST MEMBER EXPERIENCE MANAGER

New Castle, DE · On-site

Acts as Member Experience Manager when needed. Ensures that established policies and procedures are ... Completes high level duties and assignments and provides support to team members and members with ...

Essity

IT Onsite Support Specialist

Dover, DE · On-site

Support managing local servers and networks in collaboration with global IT teams. Processing and taking ownership of tickets from customers. * Monitor onsite systems to ensure optimal operation ...

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Showing results 21-40

All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Delaware

Support Manager information

See Delaware salary details

$22.5K

$68K

$121.1K

How much do support manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for support manager in Delaware is $67,958.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $91,100.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Delaware?

The most popular types of Support jobs in Delaware are:

What job categories do people searching Support Manager jobs in Delaware look for?

The top searched job categories for Support Manager jobs in Delaware are:

What cities in Delaware are hiring for Support Manager jobs?

Cities in Delaware with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Delaware as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $67,958 per year, or $32.7 per hour.

Work From Home - Client Support Manager

Milford, DE • Remote

Global Elite Empire Consultants
See more jobs at Global Elite Empire Consultantsexternal

Full-time

Posted 9 days ago

Job description

Join a fast-growing, tech-driven organization looking for innovative individuals to help take the team to the next level.

Typical day-to-day tasks include:
Conducting virtual consultations with clients.
Assessing clients' needs and imparting knowledge on solutions.
Cultivating lasting client relationships through consistent, periodic check-ins.
Completing related administrative tasks (like note taking, appointment setting, etc.) as needed.

Incentives include but not limited to:
No cold calling
Qualified lead program
Advancement based on performance
Weekly pay
Renewals
Mentorship and complete training
Industry leading tools and technology access
Work from home (web conference-based presentations)

Looking for candidates who hold the below characteristics:
Passionate. Competitive. Motivated. Dependable. Hardworking. Adaptable. Flexible. Coachable.

If you are a hard-working, motivated team player, this may be an opportunity for you!

*All interviews will be conducted via Zoom video conferencing
(Global Elite Empire Consultants is a third-party recruiter, not an insurance agency)
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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