Customer Success Manager
Dover, DE · On-site
Position Cleo's solution portfolio -- including Charge Back Prevention, Direct Procurement ... Industry fluency in one or more of Cleo's core verticals -- Logistics, Food & Beverage, CPG ...
Customer Success Manager
Dover, DE · On-site
Position Cleo's solution portfolio -- including Charge Back Prevention, Direct Procurement ... Industry fluency in one or more of Cleo's core verticals -- Logistics, Food & Beverage, CPG ...
Domain - Retail and/or CPG domain Knowledge Retail Execution - Demand Forecasting/Inventory Management/Supply Chain, CRM, Sales and Operation, Procurement Analytics Knowledge - Clustering ...
Domain - Retail and/or CPG domain Knowledge Retail Execution - Demand Forecasting/Inventory Management/Supply Chain, CRM, Sales and Operation, Procurement Analytics Knowledge - Clustering ...
Cpg Procurement information
What is CPG procurement?
CPG procurement refers to the process of sourcing and purchasing goods, materials, and services needed by companies in the consumer packaged goods (CPG) industry. This involves managing supplier relationships, negotiating contracts, ensuring quality standards, and optimizing costs for items like raw materials, packaging, and finished products. Effective CPG procurement is crucial for maintaining supply chain efficiency, reducing expenses, and ensuring timely product availability in the market. Professionals in this field often work closely with suppliers, internal teams, and logistics partners to achieve business objectives.
What are some common challenges faced by professionals in CPG procurement, and how can they be addressed?
Professionals in CPG procurement often face challenges such as managing supply chain disruptions, balancing cost savings with quality, and maintaining strong supplier relationships. These challenges can be addressed by implementing robust risk management strategies, leveraging data analytics for better forecasting, and fostering open communication with suppliers. Continuous professional development and staying updated on market trends can also help procurement professionals anticipate and adapt to industry shifts.
What are the key skills and qualifications needed to thrive as a CPG procurement professional, and why are they important?
To thrive as a CPG Procurement professional, you need strong negotiation skills, supply chain knowledge, and a background in business or procurement, often supported by a bachelor’s degree or relevant certifications like CPSM. Familiarity with procurement software (e.g., SAP Ariba), ERP systems, and supplier management tools is typically required. Excellent communication, analytical thinking, and relationship-building abilities set top performers apart in this field. These skills and qualifications are crucial for securing quality goods at competitive prices and ensuring a resilient supply chain in the fast-paced consumer packaged goods industry.
What is the difference between Cpg Procurement vs Cpg Purchasing?
| Aspect | Cpg Procurement | Cpg Purchasing |
|---|---|---|
| Responsibilities | Strategic sourcing, supplier negotiations, contract management | Order placement, vendor communication, transaction processing |
| Skills & Certifications | Supply chain knowledge, negotiation skills, procurement certifications | Vendor management, purchasing software proficiency |
| Work Environment | Strategic planning, cross-department collaboration | Operational, transactional tasks |
While both roles involve working with suppliers in the CPG industry, Cpg Procurement focuses on strategic sourcing and contract negotiations, whereas Cpg Purchasing handles day-to-day order processing and vendor communication. Procurement professionals develop long-term supplier relationships, while purchasing staff execute purchase orders. Understanding these differences helps companies optimize their supply chain operations effectively.
What are popular job titles related to Cpg Procurement jobs in Delaware?
For Cpg Procurement jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Cpg Procurement jobs in Delaware look for?
The top searched job categories for Cpg Procurement jobs in Delaware are:
What cities in Delaware are hiring for Cpg Procurement jobs?
Cities in Delaware with the most Cpg Procurement job openings:
Customer Success Manager
Dover, DE • On-site
Other
Medical, Dental, Vision, Life, Retirement, PTO
Posted 6 days ago
Job description
Customer Success Manager
Remote - US
What You Will Be Doing
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Manage a portfolio of 30+ accounts across the full customer lifecycle, from implementation handoff through renewal and expansion
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Conduct regular meetings with key customer stakeholders and deliver executive-level Quarterly Business Reviews (QBRs) that connect Cleo’s platform capabilities to the customer’s business outcomes
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Build broad and deep customer relationships that promote strong loyalty, referenceability, and long-term retention
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Understand each customer’s organizational structure, business goals, and integration environment, and translate that understanding into actionable success plans
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Uphold Cleo’s CS strategy and processes, ensuring 100% of interactions are accurately recorded in Salesforce and Planhat with appropriate follow-ups scheduled
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Own GRR and NRR outcomes for your book of business, proactively identifying risk signals and executing mitigation strategies to protect and grow ARR
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Monitor and act on customer health indicators, including utilization scores, CSM scores, support activity, and engagement cadence in Planhat
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Escalate issues appropriately to Services, Support, and Product, and drive resolution on behalf of the customer with urgency and accountability
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Maintain accurate, up-to-date records of customer health, risks, action plans, and renewal status
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Proactively identify and develop upsell and cross-sell opportunities within your book of business, contributing to the CS org’s expansion pipeline targets
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Position Cleo’s solution portfolio — including Charge Back Prevention, Direct Procurement Orchestration, TM&M, etc. — by linking customer goals to compelling business outcomes
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Develop well-reasoned expansion recommendations with strong close rates, collaborating with Sales as needed to advance opportunities
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Drive adoption through value realization, ensuring customers are actively utilizing the Cleo platform in ways that support their business objectives
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Collaborate with Cleo’s CS Solutions team to address utilization gaps, optimize platform usage, and support customers through product migrations or transitions (e.g., legacy-to-cloud CIC migrations)
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Leverage AI-powered tools and workflows to enhance customer analysis, communication efficiency, and proactive outreach across your portfolio
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Partner closely with Sales, Pre-Sales, Professional Services, Support, and Product to deliver a seamless customer experience and represent the voice of the customer internally
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Develop vertical fluency in your assigned industry segment(s) — such as Logistics, Food & Beverage, CPG, Industrial Manufacturing, Healthcare, Finance, or Technology — to deepen customer relationships and add industry-relevant value
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Invest in developing both self and others, and contribute to CS organizational initiatives as required
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Leverage AI tools and agents in your day-to-day work to accelerate research, account preparation, communication drafting, and data analysis
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Serve as a knowledgeable resource for customers adopting AI-powered features within the Cleo platform — translate capability into business value for both technical and executive audiences
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Stay current on Cleo's AI product roadmap so you can proactively connect upcoming capabilities to customer needs before they have to ask
Your Qualifications
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5+ years working at an Enterprise Software and/or SaaS company in Customer Success, Sales/Account Management, Professional Services, or a related field
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Demonstrable success managing GRR, NRR, or expansion pipeline targets in a quota-bearing or metric-accountable CS role
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Experience with CS platforms (Planhat preferred) and CRM tools (Salesforce); comfort maintaining rigorous data hygiene across both
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Proven ability to position software solutions and develop expansion opportunities, not just manage relationships
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Demonstrated success collaborating with and influencing cross-functional stakeholders and executives
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Industry fluency in one or more of Cleo’s core verticals — Logistics, Food & Beverage, CPG, Industrial Manufacturing, Healthcare, Finance, or Technology — is a strong plus
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Familiarity with AI-powered workflows and a willingness to adopt emerging tools to improve productivity and customer outcomes
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Proven ability to work in a fluid, evolving environment with a continuous-improvement mindset
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Excellent communication and presentation skills directed at both business-oriented and technical audiences
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Ability to travel 5–10% on an annual basis for internal and external expectations
A few things we have to offer:
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Compensation: $75,000 - $100,000 + Bonus potential
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Great Healthcare + Dental + Vision
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Flexible PTO
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Culture of support, encouraging Life-Work balance
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401k match
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FSA and HSA options
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Employee Assistance Program
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Paid Parental Leave
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Representing a company with 4,000+ clients and a 99% retention rate
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Accelerated title and salary growth potential
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A fun and energetic work environment that makes you excited to go to work every day
We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.
Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.