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Remote Support Jobs in Delaware (NOW HIRING)

Solenis LLC

Sr Product Manager

Wilmington, DE · Remote

$123K - $181K/yr

Collaborate with supply chain and procurement, who execute day-to-day operations #LI-remote Support sales and drive win rates: * Contribute product and industry expertise to key deals, campaigns, and ...

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Remote Support information

See Delaware salary details

$14

$26

$44

How much do remote support jobs pay per hour?

As of Jun 20, 2026, the average hourly pay for remote support in Delaware is $26.07, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Support specialist, and why are they important?

To thrive as a Remote Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and typically a background in IT or customer support. Familiarity with remote desktop tools, ticketing systems, and common operating systems is essential, and certifications like CompTIA A+ or Microsoft Certified support credentials are often preferred. Excellent communication, patience, and active listening set top performers apart in this role. These skills ensure efficient resolution of technical issues while maintaining a positive customer experience, which is critical for client satisfaction and organizational success.

What is the difference between Remote Support vs Help Desk Technician?

AspectRemote SupportHelp Desk Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+Often requires similar certifications, such as CompTIA A+ or Microsoft Certified
Work EnvironmentProvides technical assistance remotely via phone, chat, or remote access toolsProvides support primarily via phone or in-person, often within an office setting
Employer & Industry UsageUsed across IT, tech support, and customer service industriesCommon in IT, corporate, and customer service sectors

Remote Support and Help Desk Technician roles share similar credentials and work environments, focusing on troubleshooting and resolving technical issues. Remote Support emphasizes remote assistance using remote access tools, while Help Desk Technicians may work on-site or via phone. Both roles are vital in IT support, often overlapping in skills and certifications.

What Are Remote Support Jobs?

Remote support jobs include positions such as remote technical support specialist, information technology support specialist, systems support specialist, and remote help desk support analyst, to name just a few. Your specific responsibilities depend on the field in which you work, and many fields, including business, healthcare, customer service, and education, employ support specialists to answer calls about hardware and software issues. Your duties also depend on the type of support you provide. Your job may focus on server or database problems, or you may work to troubleshoot systems administration issues or answer general customer questions.

What are some common challenges faced by professionals in a Remote Support role, and how can they be addressed?

One common challenge in Remote Support roles is effectively diagnosing and resolving issues without physical access to devices, which requires strong communication skills and proficiency with remote troubleshooting tools. Professionals may also face difficulties managing multiple support tickets simultaneously, making time management and prioritization essential. Building rapport with users remotely can be more challenging than in-person interactions, so maintaining a patient and empathetic approach is crucial. Regular training on new software and staying updated on company protocols also help Remote Support professionals deliver effective assistance.

What is remote support?

Remote support refers to technical assistance provided to users over the internet or other networks, without the need for a technician to be physically present. It typically involves troubleshooting computer issues, software installation, or system maintenance by accessing the user's device remotely. This allows for faster issue resolution and convenience for both the support provider and the end user. Remote support is commonly used in IT helpdesks and customer service environments.
More about Remote Support jobs
What are the most commonly searched types of Support jobs in Delaware? The most popular types of Support jobs in Delaware are:
What are popular job titles related to Remote Support jobs in Delaware? For Remote Support jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Remote Support jobs in Delaware look for? The top searched job categories for Remote Support jobs in Delaware are:
What cities in Delaware are hiring for Remote Support jobs? Cities in Delaware with the most Remote Support job openings:
Remote Support jobs near you
Field Systems Engineer

Field Systems Engineer

Fairdinkum Consulting

New Castle, DE • Remote

Other

Posted 2 days ago

Job description

Field Systems EngineerIntroduction:

This position is based out of our New Castle, DE office and involves providing on-site and remote support for clients across multiple offices. The Field Systems Engineer will be responsible for troubleshooting hardware/software issues, managing Microsoft 365 accounts, diagnosing network connectivity problems, and utilizing various remote support tools. The ideal candidate should be customer-focused, able to work independently, and have experience in enterprise environments.

Responsibilities:
  • Desktop & Laptop Support
  • Microsoft 365 Administration
  • Network Troubleshooting
  • Ticketing System Proficiency
  • Printer & Peripheral Setup
  • Remote Support Tools
  • Onboarding & Offboarding
  • Mobile Device Management
  • Multi-Office Remote Support
  • Client-Facing Communication
  • Basic Server Awareness
Requirements:Required Skills & Experience:
  • 1–3 years of hands-on IT support experience
  • Proficiency troubleshooting Windows 10/11 and macOS endpoints
  • Working knowledge of Microsoft 365 (Exchange Online, Teams, SharePoint, Azure AD)
  • Experience with Active Directory and GPO basics
  • Familiarity with TCP/IP networking, DNS, DHCP, and VPN troubleshooting
  • Ability to work independently at client sites
  • Strong written and verbal communication skills
  • Experience using a ticketing system (ConnectWise, Autotask, etc.)
  • Valid driver''s license and reliable transportation
Nice-to-Have Skills & Experience:
  • Network+, CCNA, or Microsoft certifications
  • Experience with RMM tools (NinjaRMM, ConnectWise Automate, etc.)
  • Familiarity with MDM platforms (Intune, Addigy, etc.)
  • Exposure to backup solutions (Veeam, Datto, Acronis)
  • Basic knowledge of firewall/switch configuration (Cisco, Meraki, SonicWall, Ubiquiti)
  • Experience supporting VoIP systems
  • Knowledge of cybersecurity basics
  • Experience supporting clients in financial, legal, or healthcare industries
Location & Travel:

Primary Office: New Castle, DE (required when not at client site)

Client Sites: New Castle, DE area and surrounding region

Remote Support Coverage: Los Angeles, CA | New York City, NY | Long Island, NY

Apply