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Remote Support Jobs in Delaware (NOW HIRING)

InsuraTec

Sales Representative (Remote)

Milford, DE · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

InsuraTec

Sales Representative (Remote)

Dover, DE · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

InsuraTec

Sales Representative (Remote)

Bear, DE · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

InsuraTec

Sales Representative (Remote)

Newark, DE · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

InsuraTec

Sales Representative (Remote)

Newark, DE · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

InsuraTec

Sales Representative (Remote)

Newark, DE · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

InsuraTec

Sales Representative (Remote)

Newark, DE · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

InsuraTec

Sales Representative (Remote)

Smyrna, DE · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

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Remote Support information

See Delaware salary details

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How much do remote support jobs pay per hour?

As of Jun 20, 2026, the average hourly pay for remote support in Delaware is $26.07, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Support specialist, and why are they important?

To thrive as a Remote Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and typically a background in IT or customer support. Familiarity with remote desktop tools, ticketing systems, and common operating systems is essential, and certifications like CompTIA A+ or Microsoft Certified support credentials are often preferred. Excellent communication, patience, and active listening set top performers apart in this role. These skills ensure efficient resolution of technical issues while maintaining a positive customer experience, which is critical for client satisfaction and organizational success.

What is the difference between Remote Support vs Help Desk Technician?

AspectRemote SupportHelp Desk Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+Often requires similar certifications, such as CompTIA A+ or Microsoft Certified
Work EnvironmentProvides technical assistance remotely via phone, chat, or remote access toolsProvides support primarily via phone or in-person, often within an office setting
Employer & Industry UsageUsed across IT, tech support, and customer service industriesCommon in IT, corporate, and customer service sectors

Remote Support and Help Desk Technician roles share similar credentials and work environments, focusing on troubleshooting and resolving technical issues. Remote Support emphasizes remote assistance using remote access tools, while Help Desk Technicians may work on-site or via phone. Both roles are vital in IT support, often overlapping in skills and certifications.

What Are Remote Support Jobs?

Remote support jobs include positions such as remote technical support specialist, information technology support specialist, systems support specialist, and remote help desk support analyst, to name just a few. Your specific responsibilities depend on the field in which you work, and many fields, including business, healthcare, customer service, and education, employ support specialists to answer calls about hardware and software issues. Your duties also depend on the type of support you provide. Your job may focus on server or database problems, or you may work to troubleshoot systems administration issues or answer general customer questions.

What are some common challenges faced by professionals in a Remote Support role, and how can they be addressed?

One common challenge in Remote Support roles is effectively diagnosing and resolving issues without physical access to devices, which requires strong communication skills and proficiency with remote troubleshooting tools. Professionals may also face difficulties managing multiple support tickets simultaneously, making time management and prioritization essential. Building rapport with users remotely can be more challenging than in-person interactions, so maintaining a patient and empathetic approach is crucial. Regular training on new software and staying updated on company protocols also help Remote Support professionals deliver effective assistance.

What is remote support?

Remote support refers to technical assistance provided to users over the internet or other networks, without the need for a technician to be physically present. It typically involves troubleshooting computer issues, software installation, or system maintenance by accessing the user's device remotely. This allows for faster issue resolution and convenience for both the support provider and the end user. Remote support is commonly used in IT helpdesks and customer service environments.
More about Remote Support jobs
What are the most commonly searched types of Support jobs in Delaware? The most popular types of Support jobs in Delaware are:
What are popular job titles related to Remote Support jobs in Delaware? For Remote Support jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Remote Support jobs in Delaware look for? The top searched job categories for Remote Support jobs in Delaware are:
What cities in Delaware are hiring for Remote Support jobs? Cities in Delaware with the most Remote Support job openings:
Remote Support jobs near you
Remote Monitoring Center Specialist

Remote Monitoring Center Specialist

ModernControls LLC

New Castle, DE • On-site, Remote

$85K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

Job description

Job Type
Full-time
Description
ModernControls is a leading provider of HVAC and building automation services for commercial facilities across Delaware, Pennsylvania, Maryland, and New Jersey. With over 200 employees and a fleet of 160 service vehicles, our team installs, maintains, and designs Building Automation and HVAC systems that help facility managers optimize building performance and control operating costs.
The Remote Monitoring Center (RMC) Specialist is responsible for the centralized monitoring, analysis, and support of Building Automation Systems (BAS) across multiple facilities. This role focuses on real-time alarm management, system optimization, and remote programming support using platforms from leading manufacturers such as Johnson Controls and Distech Controls. The ideal candidate will proactively identify system issues, implement programming changes, and contribute to the continuous growth and improvement of the remote monitoring department.
In this role, the RMC Specialist monitors BAS alarms and alerts in real time across multiple client sites, triaging and prioritizing them based on severity, impact, and system criticality. The position requires performing initial diagnostics to determine root causes of system issues, escalating critical alarms to field technicians or facility managers when necessary, and maintaining accurate alarm logs, incident reports, and resolution documentation. The specialist is also responsible for performing remote programming changes, system updates, and tuning across BAS platforms, including modifying control sequences, setpoints, schedules, and logic to optimize overall system performance. Additionally, the role supports commissioning activities by validating system functionality remotely and troubleshooting integration issues between HVAC, lighting, and other building systems.
A key component of the position involves system optimization and analytics, including analyzing system trends, energy usage, and performance data to identify opportunities for energy savings and operational improvements. The RMC Specialist implements continuous commissioning strategies to enhance efficiency and generates performance reports and dashboards for both internal teams and clients. The role also serves as a technical resource, providing remote assistance and guidance to clients, field technicians, and project teams, while clearly communicating system status updates and recommendations.
As part of a growing Remote Monitoring Center, the specialist contributes to the development of standard operating procedures, process improvements, and monitoring strategies. This includes supporting the onboarding and training of new team members and participating in the expansion of service offerings and the overall scaling of the monitoring center.
Requirements
Essential Functions & Responsibilities
Alarm Monitoring & Response
  • Monitor BAS alarms and alerts in real time across multiple client sites.
  • Triage and prioritize alarms based on severity, impact, and system criticality.
  • Perform initial diagnostics and determine root causes of system issues.
  • Escalate critical alarms to field technicians or facility managers as needed.
  • Maintain accurate alarm logs, incident reports, and resolution documentation.

Remote System Programming & Support
  • Perform remote programming changes, updates, and system tuning for BAS platforms.
  • Modify control sequences, setpoints, schedules, and logic to optimize performance.
  • Support commissioning activities and validate system functionality remotely.
  • Troubleshoot integration issues between HVAC, lighting, and other building systems.

System Optimization & Analytics
  • Analyze system trends, energy usage, and performance data.
  • Identify opportunities for energy savings and operational improvements.
  • Implement continuous commissioning strategies to enhance system efficiency.
  • Generate performance reports and dashboards for internal teams and clients.

Customer & Internal Support
  • Serve as a technical resource for clients, field technicians, and project teams.
  • Provide remote assistance and guidance during troubleshooting and maintenance.
  • Communicate system status updates and recommendations clearly and professionally.

Department Growth & Development
  • Assist in developing standard operating procedures (SOPs) for the RMC.
  • Contribute to process improvements, automation tools, and monitoring strategies.
  • Support onboarding and training of new team members.
  • Participate in expanding service offerings and scaling the monitoring center.

Required Qualifications
  • Associate's or Bachelor's degree in Engineering, HVAC, Building Automation, or related field (or equivalent experience).
  • 5+ years of experience with Building Automation Systems.
  • Hands-on experience with Johnson Controls (e.g., Metasys) and/or Distech Controls (e.g., Eclypse, Niagara- based systems).
  • Strong understanding of HVAC systems, controls logic, and networked systems.
  • Experience with BAS programming, graphics, and alarm configuration.
  • Ability to interpret control drawings, sequences of operation, and system schematics.

Preferred Qualifications
  • Experience with Niagara Framework (e.g., N4 certification).
  • Knowledge of BACnet, Modbus, and other communication protocols.
  • Familiarity with energy management and analytics tools.
  • Prior experience in a remote operations or monitoring center environment.

Key Skills & Competencies
  • Strong analytical and troubleshooting skills
  • Attention to detail and situational awareness
  • Effective written and verbal communication
  • Ability to multitask and prioritize in a fast-paced environment
  • Self-motivated with a focus on continuous improvement

Work Environment
  • Remote or hybrid work environment with potential shift coverage (including evenings/weekends if required).
  • Fast-paced, technology-driven operations center.
  • Collaboration with distributed teams across multiple locations.

Benefits
  • 100% Company paid Health insurance
  • 401(k) Safe Harbor retirement plan with company match
  • 3 weeks paid time off
  • Dental & Vision insurance
  • Health savings account with company contribution
  • Employer Paid Life insurance ($50,000)
  • Tuition reimbursement
  • Short & Long Term Disability Insurance

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. We believe that the Service we provide, the Technology we offer and the Craftmanship we stand behind are the pillars that define us.
Salary Description
65,000 to $85,000 per year

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