ZipRecruiter

Log In

1

Support Manager Jobs in Winnipeg, MB (NOW HIRING)

Harris

(Remote) Support Analyst

Winnipeg, MB · Remote

In this role, you will manage and resolve support tickets related to our Human Resource Management and Payroll modules. Issues may span application functionality, system environments, and end-user ...

Harris

(Remote) Support Analyst

Winnipeg, MB · Remote

In this role, you will manage and resolve support tickets related to our Human Resource Management and Payroll modules. Issues may span application functionality, system environments, and end-user ...

Cayenta

(Remote) Support Analyst

Winnipeg, MB · Remote

In this role, you will manage and resolve support tickets related to our Human Resource Management and Payroll modules. Issues may span application functionality, system environments, and end-user ...

Robertson College

Academic Support Specialist

Winnipeg, MB · On-site

$46K - $48K/yr

Overview Reporting to the Manager, Academic Support, the Academic Support Specialist is a member of the Learner Academic Support team and supports academic functions. Key Responsibilities * Attend ...

next page

Showing results 1-20

People also search for

All JobsSupport Manager JobsSupport Manager Jobs in Winnipeg, MB

Support Manager information

See Winnipeg, MB salary details

$24.1K

$51.8K

$91.6K

How much do support manager jobs pay per year?

As of May 27, 2026, the average yearly pay for support manager in Winnipeg, MB is $51,758.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,394.00 and $56,823.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a Support Manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What does a Support Manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What are the most commonly searched types of Support jobs in Winnipeg, MB? The most popular types of Support jobs in Winnipeg, MB are:
Support Manager jobs near you
Infographic showing various Support Manager job openings in Winnipeg, MB as of May 2026, with employment types broken down into 86% Full Time, 8% Part Time, 1% Temporary, and 5% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $51,758 per year, or $24.9 per hour.

Assistant Manager, IT Support

Steinbach Credit Union

Steinbach, MB • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 19 days ago

Job description

Build a rewarding career with Steinbach Credit Union

Steinbach Credit Union (SCU) is one of Manitoba’s largest credit unions and among the top 10 in Canada, with over $11 billion in assets. For more than 80 years, we have worked with our members to create relationships based on trust and support. Our goal is to provide advice and recommend products and services that are tailored to meet every member’s individual needs.

Our member-centric approach is a key driver in everything we do, and our level of service is second to none. We provide an environment of trust in which members feel comfortable doing business and they will recommend us to their family and friends. For more information, please visit our website. 

An exciting opportunity awaits!

We have an exciting opportunity for an Assistant Manager, IT Support, to join our Information Technology team!  The Assistant Manager, IT Support provides handson leadership for the daytoday operations of SCU’s IT Helpdesk and frontline technology support services. This role is responsible for ensuring consistent, highquality support across the organization while leading, coaching, and developing IT support staff. In addition, the role oversees endpoint and hardware lifecycle management, ensuring devices are deployed, maintained, and refreshed efficiently to support a reliable and productive enduser experience.

Specific Responsibilities
  • Lead daytoday IT Helpdesk operations to ensure reliable, efficient, and consistent frontline technology support.
  • Act as an escalation point for complex incidents and service disruptions, coordinating timely investigation and resolution.
  • Define, monitor, and report on service standards and key performance indicators, including response times, resolution times, and customer satisfaction.
  • Champion a customerfirst approach to IT support, ensuring positive, professional enduser experiences.
  • Streamline ticket intake, triage, and resolution workflows to improve speed, consistency, and service quality.
  • Oversee IT asset management, including accurate inventory tracking, lifecycle governance, and endpoint hardware refresh planning.
  • Ensure consistent support and maintenance of enduser technologies, including Windows devices and Microsoft 365 tools.
  • Manage, coach, and develop frontline IT support staff, including hiring, onboarding, training, scheduling, and ongoing feedback.
  • Use service desk metrics and user feedback to identify, recommend, and implement continuous improvement initiatives.
  • Collaborate with internal stakeholders and vendors to ensure technology services effectively support business productivity and organizational goals.
Qualifications
  • Postsecondary education in Information Technology or a related discipline, or an equivalent combination of education and relevant experience.
  • 4–6 years of experience working in an IT support or service desk environment.
  • Demonstrated leadership, coaching, or supervisory experience in a technical support setting.
  • Strong customer service orientation with a focus on delivering positive enduser experiences.
  • Experience supporting Microsoftcentric environments, including Windows endpoints and Microsoft 365
  • Proven ability to manage competing priorities, analyze service desk data, and drive process and service improvements.
How we'll reward you

You can look forward to joining an organization that values teamwork and its membership. You will receive a competitive annual salary based on skills and experience. In addition, you will be eligible for variable compensation and matched pension plan per SCU policies. You will also receive a great host of benefits, including:

  • Extended medical, dental, vision benefits, plus a health spending account (100% of premiums are paid by SCU)
  • Critical Illness insurance, Life insurance, AD&D insurance, and Employee Assistance programs
  • Employee Banking benefits (i.e. free chequing account, low interest MasterCard, bonus rate on deposit and lending products)
  • Opportunities for professional development
  • Clothing allowance
  • Free parking at all locations
Accessibility and inclusivity

We believe our employees should represent the diversity of our members and the communities in which we live and serve. If you require accommodation for the recruitment or interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we’ll work with you to meet your needs.

Closing Date: May 24, 2026

We are committed to employing a diverse workforce and encourage all qualified individuals to apply. We thank all candidates for their interest, however, only those selected for an interview will be contacted.

Apply