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Support Manager Jobs in Missouri (NOW HIRING)

Jobgether

This remote Support Manager role focuses on delivering high-quality, user-first support for innovative hardware and software products used by a global tech-savvy community. You will serve as the ...

CGI Inc.

Passport Support Manager

Kansas City, MO · On-site

Passport Support Manager Category: Leadership and Management Roles Main location: United States, Missouri, Kansas City Position ID:J0226-1268 Employment Type: Full Time Position Description: The ...

Brightli

Program Support Manager

Kansas City, MO

Program Support Manager Location: Kansas City, MO Department: Independent Supportive Living Employment Type: Full-time Job Summary: Join our compassionate and collaborative team as a Program Support ...

Brightli

Program Support Manager

Kansas City, MO · On-site

Program Support Manager Location: Kansas City, MO Department: Independent Supportive Living Employment Type: Full-time Job Summary: Join our compassionate and collaborative team as a Program Support ...

Equifax, Inc.

Billing Support Manager

Saint Louis, MO · On-site

The Billing Support Manager is a high-impact, strategic leader responsible for managing the day-to-day operations of the billing support function. This critical team serves as the primary intake ...

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All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Missouri

Support Manager information

See Missouri salary details

$21.1K

$63.7K

$113.5K

How much do support manager jobs pay per year?

As of Jul 15, 2026, the average yearly pay for support manager in Missouri is $63,690.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,400.00 and $85,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a Support Manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

Is a CSA job stressful?

A Customer Service Associate (CSA) job can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. Managing difficult interactions and meeting performance metrics are common sources of pressure in this role.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What are high paying manager jobs?

High paying manager jobs include executive roles such as Chief Executive Officer, Chief Operating Officer, and Vice President, as well as specialized managerial positions in industries like finance, technology, and healthcare. These roles typically require extensive experience, leadership skills, and often advanced certifications or degrees, with salaries often exceeding six figures annually.

What does a Support Manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

Do you need a degree to be a customer service manager?

A degree is not always required to become a customer service manager, but many employers prefer candidates with a bachelor's degree in business, management, or related fields. Relevant experience, strong communication skills, and leadership abilities are often more important for this role than formal education alone.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.
What are the most commonly searched types of Support jobs in Missouri? The most popular types of Support jobs in Missouri are:
What cities in Missouri are hiring for Support Manager jobs? Cities in Missouri with the most Support Manager job openings:
Support Manager jobs near you
Infographic showing various Support Manager job openings in Missouri as of July 2026, with employment types broken down into 85% Full Time, 13% Part Time, 1% Temporary, and 1% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $63,690 per year, or $30.6 per hour.

Support Manager

Jobgether

On-site, Remote

Full-time

Medical

Posted 13 days ago

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Support Manager based in Netherlands.

This remote Support Manager role focuses on delivering high-quality, user-first support for innovative hardware and software products used by a global tech-savvy community. You will serve as the primary point of contact for users, helping them resolve technical, logistical, and product-related issues across multiple communication channels. The role plays a key part in ensuring a seamless customer experience by investigating incidents, identifying root causes, and coordinating resolutions with internal teams. You will also act as a critical bridge between users and product, engineering, and logistics teams by escalating bugs and edge cases. A strong emphasis is placed on empathy, clarity of communication, and structured problem-solving. This is a highly collaborative role where user feedback directly influences product improvements. It is ideal for someone who enjoys combining technical troubleshooting with customer interaction in a fast-moving environment.

Accountabilities:
  • Manage user inquiries across multiple channels, primarily email, with potential expansion to chat-based support, ensuring timely and accurate responses.
  • Investigate user-reported issues in depth, gathering detailed information, identifying root causes, and providing clear and effective solutions.
  • Escalate bugs, incidents, and complex cases to appropriate internal teams such as development, logistics, and operations for resolution.
  • Handle product returns, replacements, and related logistics processes while ensuring a smooth and transparent customer experience.
  • Collect, structure, and analyze user feedback to improve product quality, documentation, and overall support processes.
  • Maintain high standards of communication and ensure every user interaction contributes positively to the overall customer experience.
Requirements:
  • 1.5+ years of experience in technical support or customer support roles within a tech or product-driven environment.
  • Hands-on experience using ticketing systems such as Zendesk for managing, tracking, and resolving customer requests.
  • Strong investigative skills with the ability to analyze user issues, gather detailed context, and prepare escalation-ready reports.
  • Excellent written communication skills with a strong focus on clarity, empathy, and customer orientation.
  • Ability to work independently, prioritize tasks, and proactively search for solutions without constant supervision.
  • Strong stress management skills and ability to handle difficult or negative customer interactions constructively.
  • Fluency in Russian (native level) and English (B2 or higher) is required.
  • Familiarity with e-commerce support processes and basic Jira usage is a plus.
Benefits:
  • Flexible work arrangement with options for fully remote, hybrid, or office-based work depending on preference.
  • Provided work equipment to ensure a comfortable and efficient remote working setup.
  • Health and wellness benefits including medical insurance, sports programs, language courses, and therapy support.
  • Flexible working hours with a five-day workweek and adaptable start times.
  • Opportunity to work with innovative consumer hardware and software products with a strong global community.
  • Exposure to cross-functional collaboration with engineering, logistics, and product teams.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
 Why Apply Through Jobgether? 
 
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
 
 
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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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